Silver Trees

10 Brockway, Nailsea, Bristol BS48 1BZ
Submit a Review
9.6 80 Reviews
  • Silver Trees, Bristol
Silver Trees is a luxury 62-bed home set in the sweeping landscape of Somerset. Featuring two dining rooms and four lounges, the home offers a tranquil setting for residents in receipt of residential, nursing and respite care. There are 75 staff members, including a dedicated activities coordinator.

The countryside home boasts a secure garden where residents can enjoy the peaceful countryside in a safe environment. The home sits adjacent to an array of shops and has excellent transport links nearby.

As well as providing high-quality, person-centred care, Silver Trees also places high value on residents’ wellbeing, offering an in-house salon for them to relax and be pampered. There’s also free Wi-Fi access for all.

Residents can also take part in the excellent activities on offer, and there are plenty of opportunities for exciting excursions and trips.

Silver Trees offers outstanding care for its residents. As well as the staff undertaking industry-leading training to help them deliver the very best care, the home also offers virtual dementia training for friends, family and stakeholders. They can join the staff to gain an understanding of how to care for someone with dementia, ensuring that all care is consistent, accurate and delivered with compassion.

Silver Trees uses person-centred software to create digital, bespoke care plans that can be updated in real-time to ensure accuracy and quality, allowing staff to spend more quality time with the residents. They also use innovative technology to manage medication in partnership with Lloyds pharmacy.

Show Silver Trees on the Map

Care Provided by Silver Trees

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alina Tarba (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silver Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Silver Trees Reviews (80)

Total of 80, showing 1-20
9.6

Silver Trees has a Review Score of 9.6 (9.596) out of 10, based on 27 reviews in the last 2 years. Over all time Silver Trees has 80 reviews.

Overall Experience

  • 51
  • 25
  • 4
  • 0
  • 0

Date Published

80
12
14
27
53

Review from Jane H (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in this home for 2 years and has been on the nursing floor for 20 months. The care she has received has been wonderful, they show her the upmost respect and respect her dignity. She is bed bound and cannot do anything for herself but is very happy here and knows she is in the best place,
she smiles everyday which means so much to us, we visit her a lot, the staff are always so helpful and kind to us too.
The staff are very understanding of her needs both from the nursing staff and management. If we have any problems, which are very few they are sorted very quickly.
Her washing is always done very quickly to a good standard and her room is kept clean.
We are glad she's in this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Son of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent thoughtful staff who put the needs of my mum and other residents at the centre of any decision making.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Wife of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Silver Trees 3 months. He is bed ridden and needs 24 hours care. I've visited everyday and love the way all the staff treat my husband. All of the staff from bottom to top are so caring, friendly and cheerful. This makes such a difference when a person is in bed 24/7. They all
make him smile so I know he is well looked after. I would like to thank all the staff and management for making a difficult time a little easier.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you for your kind words and for taking the time to leave a review about Silver Trees Care Home. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin H (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Silver Trees since September 2022. During this time she has had some episodes where she has needed medical treatment. Everything was managed as expected.
Normal day to day care has been excellent and mum has been looked after very well in her time there.
Mum does not need for
anything and is very comfortable there.
The staff have been very good and the Deputy Manager has been excellent in ensuring mum has been looked after so well. Mum gets on well with her.
We have been very pleased with the care given to my mum that we have just moved my mother in law into the same care home and once again the Deputy Manager made the transfer from the hospital seamless. What a relief.
It is difficult to comment on value for money as private care is very expensive.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you for your kind words and for taking the time to leave a review about Silver Trees Care Home. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team, with a special mention to our deputy manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I T (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home with lovely dedicated staff. Sometimes difficult to park when visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil G (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been resident at Silver Trees since April 2024 following a period in hospital. The management and staff have been fantastic all the way through Dad's assessment period and then whilst he got used to his new environment.
The staff continue to look after and care for dad really well. He
seems very settled and is in so much better physical health than when he first arrived.
Management are very efficient in keeping me and the family updated with any news or any changes and are extremely approachable. We always receive prompt replies to any enquiries or assistance we need.
The management and staff hosted a residents and family Christmas meal at the care home which was a great few hours. Since dad has been resident there have also been a number of family meetings/updates too.
Very happy with all aspects at Silver Trees.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Respite Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was only at Silver Trees for a fortnight after a hip replacement. I found the stay completely suited to what I needed to get back on my mobility and could not fault any of the staff who were all excellent, especially the assistant manager and my keyworker.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team ensured Mum was made comfortable. The domestic team were very helpful. The nursing staff went above and beyond to help Mum with her pain in her last days. Can't fault anything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was a resident for 4 months. The home went above and beyond supporting us to get Dad out of hospital. We had some issues settling in to begin with as Dad moved in on a bank holiday weekend and it took a few days to get the right equipment set up. However, the carers worked really hard to get
to know Dad. Dad struggled with his communication and mobility but the carers were always patient and quick to respond when he needed them. We are very fortunate to live close by so we were able to visit regularly and if Dad ever had any issues we took this to management and these were dealt with. After about 3 months we had to move Dad to the nursing floor. This concerned us but again after the first few tricky days, they got to know him and his needs. We were pleased with the support we received as a family and especially in his final few days we couldn't have asked for more. Overall we had a very positive experience and silver trees made a very difficult time more manageable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard M (Son of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been incredibly kind and patient with my mother who hasn't been the easiest resident! She wanted to come home after a week but whenever I visit her she has nothing but praise for all of the staff. The management have been wonderful and has always been available to give
me advice and to let me know how Mum is doing. My sister looked at 8 care homes before choosing Silver Trees. It was definitely the right choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona S (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Silver Trees for six months, and the staff have been wonderful in getting her through the settling-in period. The home always feels vibrant, with plenty of staff on hand and the atmosphere is always cheerful, there is definitely a "can do" attitude. The management deals with any
issues promptly and effectively, it gives me confidence that my mother is cared for in the best possible way, I don't think I could ask for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Silver Trees following the death of his wife in 2021. They had been married for 67 years and adjusting to life without her and going into care was difficult for Dad. The staff welcomed him and helped him to settle in. As well as day-to-day help, they would arrange patient transport and
a member of staff to go with him to hospital visits, this was a great help. Dad could be challenging at times but he was treated with care and kindness by all at Silver Tees which he came to regard as his home until his death in September. Special thanks to the deputy manager who made such a difference to Dad and us as a family. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola B (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been a resident at Silver Trees for around 6 months. She always said 'Never put me in a care home', but following a month in hospital and a month in respite care, she completely changed her mind! The management and staff are wonderful, they always have time for you. The carers are
fantastic, thoughtful, caring, happy and on-hand to help at any time. I never thought I would see my step-mother socialising and joining in with activities, but with the amazing activities co-ordinator, encouraging everyone to join in, she is keen to sing along, play bingo, exercise and get active, she's really got her zest for life back! She's also managed to gain weight, eating in the dining area encourages good healthy eating and it's a lovely sociable time for them all. She is always telling me how happy she is and how she loves the 'girls' that look after her. Silver Trees is perfect for us, it's homely and friendly and my stepmother calls it her home, what more could I ask for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John T (Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very good. It was my first time at having respite care to give my wife a break and I was very happy with my stay. I will go back for more respite care later in the year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill P (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Silver Trees for just under two years before she passed away in December 2023. I have nothing but admiration for the staff, they are caring and considerate and treat the residents as individuals. The food is excellent and the rooms and communal areas are kept very clean. The
entertainment is exceptional, they try so hard to involve everyone. From beach parties in the dining room (mocktails, blow-up palm trees and garlands) to a good old game of Bingo - special shout out to the staff member who arranges it all. I believe that the care home is very well managed and that they fully met my mum's needs. I cannot thank the staff enough for the compassion they showed both to me and my mother during her final hours. I will be forever grateful to them. I could not have chosen a better home. Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire S (Daughter of Resident) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed at Silver Trees for five weeks of convalescence following a week in hospital after a fall.
The deputy manager was very helpful from our initial enquiry and saw that Mum’s needs were met and communicated everything to us.
Mum was happy and well cared for and found all the staff very kind
and professional. She was able to return home after her stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire B (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved mum passed away 30 October. I travelled routinely from US to England. I am grateful to have had quality time with her during her last year. The carers treated my mother with such care and compassion. I often noticed their emotions upon their faces. My mum was not a statistic but a much loved
patient. I got to know all of the carers and felt a close connection with them. I could have not chosen a more caring home. May God bless you for enabling my mum to die with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen R (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to Silver Trees, upon the nursing floor, just over a year ago after a stay at another care home where he deteriorated. His condition improved at Silver Trees and this was due to the kind, compassionate care the staff gave him. The staff formed a good relationship with him, having a joke
together and he always had a smile for them. Knowing that the staff created this bond with him gave the family peace of mind that he was being well cared for. Nothing was too much trouble and staff demonstrated attentiveness and dignity. Families are encouraged to furnish their loved ones' rooms to provide familiarity within their surroundings and view Silver Trees as their own home. The catering is good and my dad would have been the first one to complain if it wasn’t up to scratch because he loved his food. The time my dad spent at Silver Trees with the staff became a second home for my family and will be truly missed. We will be forever grateful

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F H (Resident) assisted by family/friend published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I attended Silver Trees for two weeks of respite. I did not like a man washing my private parts. I struggled to understand some of the staff. I did enjoy having a bath and I became fond of one or two staff. I felt the staff were overworked and so I found it difficult to form a routine.

Reply from Rishi Sodha, Director at Silver Trees

We appreciate your feedback and take any comments constructively. Our primary goal is to provide compassionate and high-quality care to our residents, and we are deeply sorry to hear your experience wasn't entirely positive. We aim to offer residents a choice of male or female when personal care is provided on a daily basis with residents free to express their preferences. Our staffing ratios are monitored monthly to ensure they are above what our residents need in order to provide timely care that exceeds the expected standards of our residents. We will re-evaluate our process and ensure we include a documented question from admission, as what preferences are requested by the resident, female or male staff members to attend for personal care needs. Your feedback helps us improve and we are committed to making the necessary changes to provide a better experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill H (Daughter-in-law of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Silver Trees - the care and love they showed my mother-in-law was so different to the stories one hears of poor care in the sector. She was welcomed as part of their community from admission, and her end-of-life care was also exemplary. In addition to this the support they gave us as
a family after the death of our beloved parent went way beyond their duty of care and was much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Silver Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Silver Trees is calculated as follows: ( (212 Excellents x 5) + (83 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 317 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Trees is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Alina Tarba

Job Title: Registered home manager

Alina has an NVQ Level 5 in Health and Social Care, and qualified as an RGN in 2015. She started in a junior nurse role, before becoming lead nurse, deputy manager and now home manager. Prior to this, Alina also worked as a care assistant and senior care assistant, gaining essential skills, knowledge and experience in all aspects of the home.


Alina adopts a safe and dignified approach to her delivery of care, ensuring the health, happiness and wellbeing of each resident. She leads by example, developing effective teams and a positive working environment, which is essential for both the team and the clients.


She finds Handsale an extremely supportive and rewarding company to work for, who put the safety of both the residents and staff above all else.


Alina said, “I always remind my team of the importance of this quote: ‘Our residents do not live in our workplace, we work in their home.’”


Frequently Asked Questions about Silver Trees

What types of Care is Silver Trees registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silver Trees provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Silver Trees have?

There are 62 Single Rooms.

What are the Facilities & Services at Silver Trees?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Silver Trees to the centre of Bristol?

7.2 mile(s) as the crow flies, distance by road may be significantly further.