Silver Trees

10 Brockway, Nailsea, Bristol BS48 1BZ
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9.6 80 Reviews
  • Silver Trees, Bristol
Silver Trees is a luxury 62-bed home set in the sweeping landscape of Somerset. Featuring two dining rooms and four lounges, the home offers a tranquil setting for residents in receipt of residential, nursing and respite care. There are 75 staff members, including a dedicated activities coordinator.

The countryside home boasts a secure garden where residents can enjoy the peaceful countryside in a safe environment. The home sits adjacent to an array of shops and has excellent transport links nearby.

As well as providing high-quality, person-centred care, Silver Trees also places high value on residents’ wellbeing, offering an in-house salon for them to relax and be pampered. There’s also free Wi-Fi access for all.

Residents can also take part in the excellent activities on offer, and there are plenty of opportunities for exciting excursions and trips.

Silver Trees offers outstanding care for its residents. As well as the staff undertaking industry-leading training to help them deliver the very best care, the home also offers virtual dementia training for friends, family and stakeholders. They can join the staff to gain an understanding of how to care for someone with dementia, ensuring that all care is consistent, accurate and delivered with compassion.

Silver Trees uses person-centred software to create digital, bespoke care plans that can be updated in real-time to ensure accuracy and quality, allowing staff to spend more quality time with the residents. They also use innovative technology to manage medication in partnership with Lloyds pharmacy.

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Care Provided by Silver Trees

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alina Tarba (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silver Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Silver Trees Reviews (80)

Total of 80, showing 21-40
9.6

Silver Trees has a Review Score of 9.6 (9.596) out of 10, based on 27 reviews in the last 2 years. Over all time Silver Trees has 80 reviews.

Overall Experience

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Date Published

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Review from Geoff W (Husband of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the way my wife has been cared for in Silver Trees. The facilities are excellent, but more important than this is the excellent caring and cheerful attitude of the staff. We have been very grateful for the love and sincere concern with which they have treated my wife. This
excellent attitude stems from the top and is a reflection of management's sincerity and love.

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Review from Hilary M (Wife of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia with Lewy Bodies, which means his brain is being increasingly changed by the ever present dementia. I would like to say that his care is kind and compassionate, carers and staff all seem to know his name and about him e.g. 'he's a perfect gentleman'. On occasion, he can join
in some conversations. At lunchtime he sits with other men, one who always tells me that he will look after my husband and I mustn't worry. Senior staff currently are doing their utmost to help him when he falls, fiddles with the nuts on his rollator, or insists on sitting on the carpet. They have been very kind helping him with his false teeth and assisting with the use of his own cutlery from home. I am aware that this is a residential home, but my husband's dementia needs currently are being met with patience, smiles and kindness. The deputy manager has instructed newer staff how my husband needs help, particularly with meals in his room. The deputy manager has a firm understanding of his needs.

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Review from I L (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed a nursing home bed for mum urgently and Silver Trees came to the rescue.

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Review from Helen S (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Silver Tress for eight months, and in that time, I have found all the staff to be caring, kind and compassionate. Mum enjoys the food, and I feel that all her needs are being met. I would not hesitate to recommend Silver Trees to anyone looking for a residential placement.

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Review from Annette B (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Silver Trees for two weeks; prior to this, she'd been in hospital for five and a half months. She gets very anxious/upset, and the move was a major upheaval for her. From my very first contact with the Silver Trees management team, when we went to have an initial tour of the home,
through to now, it's been a great experience. Every member of staff has been polite/friendly to us and very caring to my mum. They have done everything they possibly can to reassure her and help her settle in. Nothing is too much trouble, and they are more than happy for us to personalise Mum's room. The food is excellent, the range of activities is varied, and the garden is a nice outside space in finer weather. The afternoon tea for the King's Coronation was really well done (relatives were invited to join in). The location is perfect to allow me to take Mum out in her wheelchair to local shops/cafés. Hopefully, my mum will settle and enjoy her stay.

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Review from C H (Son of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care Mum has and is receiving, especially when it comes to medical iterations.

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Review from Janet S (Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very suitable for my needs in every way and have no cause to complain.

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Review from Graham B (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, the service provided from the initial meeting with the manager through to the collection of my father's personal belongings was full of compassion, understanding and professionalism.
The whole team at Silver Trees were so understanding of the situation and ensured my father's dignity
was maintained at all times. It was and is comforting to know my father spent his last days in such a loving and caring home. Thank you to everyone at Silver Trees.

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Review from Nicholas B (Son of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very grateful for the care given to my father. He was treated with respect and was very well cared for. We would have no hesitation recommending Silver Trees to others in a similar position.

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Review from O M (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Silver Trees Care Home and she has been there for a year now, the staff treat my mum with respect and dignity. The care and attention given to my mum are absolutely excellent. The staff and management team are very friendly and helpful.

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Review from K M (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a year. The staff care for and look after her like she is a member of their own family. They are kind and very helpful. The nurses and managers are always there to answer any questions you have. I feel at peace when I leave after a visit.

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Review from Eric E (Husband of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My immobile wife with 24 years of MS was admitted to the Silver Trees nursing unit on an emergency basis to cover a break in her care. She was very well looked after by a very considerate and attentive staff. In addition, the admin staff were also efficient in establishing her supplies of many medicines
(change of trust region from home), getting routine GP visits and arranging ambulance transport to come home.

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Review from Michael D (Respite Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A two-week trial in an obviously well-run and well-accredited care home gave me a useful understanding of the pros and cons of care home living, as contrasted with staying in my own home with a live-in carer.
On the plus side - the reassurance of help at hand at the press of a button; good meals provided.
On the minus side, for me, was a feeling of isolation compared with living in my own home. Among many well-meaning staff, no single carer was dedicated to my personal requirements and wishes, as I would have with a livein carer at home.

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Review from Wendy N (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful, nothing too much trouble. I was here for rehab after being in the hospital, and I was treated with the utmost respect. The management also made sure they get to know the residents and their families. I would also like to say the catering is also very good; its tasty and
good choices.

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Review from C B (Relative of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always professional. One lady has been excellent, over and above her role. Friendly staff, and they seem to know their clients (only what you see). Meals were adapted to the person and always looked balanced and well presented. Think the rooms (bedrooms) could do with a paint and not so clinical.

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Review from Ian L (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother was a resident of Silver Trees for nearly two years until she passed away in October 2021. During that time, we found the staff caring and considerate. Silver Trees is a very pleasant care home.

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Review from C W (Wife of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my husband has only been a resident for a relatively short time, overall, we are happy with the care and support given to us at a difficult time in our lives.
The management and staff are always happy to answer and help resolve any concerns we may have.

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Review from L P (Daughter of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother passed away unexpectedly but my comfort comes in knowing that her last 4 years (spent at Silver Trees) were some of her best. She was freed of struggles and strain - replaced by being provided for, looked after and, most importantly cared for - genuinely cared for. No longer isolated in her
own home, she became social, enjoyed joining in activities and fully appreciated all that was done and provided for her.

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Review from Pamela B (Resident) assisted by family/friend published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Silver Trees care home since February 2020. I am extremely happy here. The staff are very friendly, caring and kind to me. I can not fault Silver Trees, and I can recommend it to anyone.

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Review from J P (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Posh delivery is good. I suggested two previous activities a week, 3 pm Mondays and Thursdays. This should catch the evening posh.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Silver Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Silver Trees is calculated as follows: ( (212 Excellents x 5) + (83 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 317 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Trees is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Alina Tarba

Job Title: Registered home manager

Alina has an NVQ Level 5 in Health and Social Care, and qualified as an RGN in 2015. She started in a junior nurse role, before becoming lead nurse, deputy manager and now home manager. Prior to this, Alina also worked as a care assistant and senior care assistant, gaining essential skills, knowledge and experience in all aspects of the home.


Alina adopts a safe and dignified approach to her delivery of care, ensuring the health, happiness and wellbeing of each resident. She leads by example, developing effective teams and a positive working environment, which is essential for both the team and the clients.


She finds Handsale an extremely supportive and rewarding company to work for, who put the safety of both the residents and staff above all else.


Alina said, “I always remind my team of the importance of this quote: ‘Our residents do not live in our workplace, we work in their home.’”