Silver Trees

10 Brockway, Nailsea, Bristol BS48 1BZ
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9.6 80 Reviews
  • Silver Trees, Bristol
Silver Trees is a luxury 62-bed home set in the sweeping landscape of Somerset. Featuring two dining rooms and four lounges, the home offers a tranquil setting for residents in receipt of residential, nursing and respite care. There are 75 staff members, including a dedicated activities coordinator.

The countryside home boasts a secure garden where residents can enjoy the peaceful countryside in a safe environment. The home sits adjacent to an array of shops and has excellent transport links nearby.

As well as providing high-quality, person-centred care, Silver Trees also places high value on residents’ wellbeing, offering an in-house salon for them to relax and be pampered. There’s also free Wi-Fi access for all.

Residents can also take part in the excellent activities on offer, and there are plenty of opportunities for exciting excursions and trips.

Silver Trees offers outstanding care for its residents. As well as the staff undertaking industry-leading training to help them deliver the very best care, the home also offers virtual dementia training for friends, family and stakeholders. They can join the staff to gain an understanding of how to care for someone with dementia, ensuring that all care is consistent, accurate and delivered with compassion.

Silver Trees uses person-centred software to create digital, bespoke care plans that can be updated in real-time to ensure accuracy and quality, allowing staff to spend more quality time with the residents. They also use innovative technology to manage medication in partnership with Lloyds pharmacy.

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Care Provided by Silver Trees

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alina Tarba (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silver Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Silver Trees Reviews (80)

Total of 80, showing 41-60
9.6

Silver Trees has a Review Score of 9.6 (9.596) out of 10, based on 27 reviews in the last 2 years. Over all time Silver Trees has 80 reviews.

Overall Experience

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  • 25
  • 4
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Date Published

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27
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Review from Raymond P (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory - would like more green veg.

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Review from J R (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standard of care at Silver Trees.
Will happily recommend to friends and family. Best care home in our area.

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Review from Chris V (Nephew of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative spent the final three months of his long life at Silver Trees and was well cared for. Although we couldn't visit much due to Covid, we could speak on the phone, and the staff were very helpful at all times.

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Review from J K (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident in Silver Tress for over 3-years, sadly she passed away in October 2020. As a family, we can only say how well Mum was cared for at Silver Tress; we can't speak highly enough of the residential floor staff and leadership. We felt they all had Mum's best interests ay the centre of
what they do. We visited daily, never having a reason to question the level of care.

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Review from Janet T (Partner of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff at Silver Trees very friendly, helpful and respectful.
Over a trying time the staff, though over the telephone, were so nice and sympathetic. It made me feel as though they were with me.
The ambience of the home is first-rate.

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Review from Penny M (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted in a very poor state and was expected to die imminently. The care she received in the home was exemplary, and she lived for 3-months. Although at times she was in severe pain and confused, the staff - except when other demands precluded it - were attentive, caring and did everything
they could to help her.
I always felt welcome and included in her care, and frankly enjoyed my visits. All the staff were very respectful but friendly and seemed to enjoy their work.

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Review from N D (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Silver Trees for around 8 months before her recent death. We were always very happy with how mum was cared for. She was always treated with great care and dignity. All the staff were first class and we were warmly welcomed at all times.

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Review from J C (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Silver Trees for 1 year and although he says it's not like being in his own home, he is happy and cared for very well. They try their best to make it as homely as possible. He enjoys the food and staff are very friendly. On his birthday, they provided us with a lounge room for family
to visit him, which was brilliant. They also arrange trips out where we can meet them at a location and push him around in a wheelchair, which he really enjoys. He struggles to get into a car so this makes it very easy.

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Review from M S (Son-in-law of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law appears to be very content with the care he is receiving. He prefers to spend most of the time in his room although the staff do encourage him without success to join in the various activities that are arranged.
At least he does mix with the other residents at mealtimes. The staff
are very supportive.

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Review from Patricia N (Wife of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems very happy at Silver Trees, he has vascular dementia. He always looks clean, enjoys the food which is very good and has even put on some weight. The staff are wonderful to him and me. This has been a good move and I wish we had done it sooner.

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Review from R W (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Trees has been a friendly, caring environment for our mum. The staff on the Residential floor are lovely, particularly one lady who cannot do enough to ensure mum was looked after and also supporting the family.
Communication between her and doctors treating mum was good and we would certainly
recommend Silver Trees.

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Review from Barbara H (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother had been at Silver Trees for almost a year when she passed away recently. Knowing that mum was being well cared for made a huge difference to our lives. There were highs and lows in terms of her failing health, but the team made the lows a lot brighter than they could have been. They were
unfailingly kind and supportive and dealt with mum with genuine affection, making it as much a place of safety and care for us, as well as for mum. They almost felt like family.

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Review from Freda D (Daughter-in-law of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum received the most wonderful care and support during her stay at Silver Trees before her passing. The staff were caring, respectful and treated her with dignity. We are most grateful for their assistance to her and to us as the family, as we live outside the country.
Thank you.

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Review from Martin L (Husband of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very satisfied indeed with the standard of care my wife receives. The staff are naturally friendly and make quite a fuss of their charges ie. residents. When or if any mishap occurs, such as a fall, there is a prompt, efficient and professional response. We feel that my wife is in a very
good situation indeed and for that we are very grateful.

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Review from S B (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and care given to my dad over the past 11 weeks have been amazing. We could enjoy the good times with him.

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Review from Brenda F (Sister of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Received very good care and attention.

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Review from D C (Wife of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband has received has been wonderful. It has taken my worries away.

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Review from Audrey C (Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for approx two years and find it very satisfactory. A few things like the absence of activities have been dealt with and we now have many arrangements. Family and friends may visit very often and take us out to local shops etc and when better weather comes we may go out for outings
in S.W. Area, with staff.

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Review from E D (Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I regret not moving into Silver Trees a few years ago.

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Review from Peter S (Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here happily for nearly 6 years. The home is warm and comfortable so I sleep well. Help is available promptly whenever needed and staff are efficient, kind and friendly. The food is excellent in quality and variety. Our health needs are looked after well. A good selection of activities
and games is organised and outings are run to a variety of interesting destinations.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Silver Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Silver Trees is calculated as follows: ( (212 Excellents x 5) + (83 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 317 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Trees is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Alina Tarba

Job Title: Registered home manager

Alina has an NVQ Level 5 in Health and Social Care, and qualified as an RGN in 2015. She started in a junior nurse role, before becoming lead nurse, deputy manager and now home manager. Prior to this, Alina also worked as a care assistant and senior care assistant, gaining essential skills, knowledge and experience in all aspects of the home.


Alina adopts a safe and dignified approach to her delivery of care, ensuring the health, happiness and wellbeing of each resident. She leads by example, developing effective teams and a positive working environment, which is essential for both the team and the clients.


She finds Handsale an extremely supportive and rewarding company to work for, who put the safety of both the residents and staff above all else.


Alina said, “I always remind my team of the importance of this quote: ‘Our residents do not live in our workplace, we work in their home.’”