Silver Trees

10 Brockway, Nailsea, Bristol BS48 1BZ
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9.6 80 Reviews
  • Silver Trees, Bristol
Silver Trees is a luxury 62-bed home set in the sweeping landscape of Somerset. Featuring two dining rooms and four lounges, the home offers a tranquil setting for residents in receipt of residential, nursing and respite care. There are 75 staff members, including a dedicated activities coordinator.

The countryside home boasts a secure garden where residents can enjoy the peaceful countryside in a safe environment. The home sits adjacent to an array of shops and has excellent transport links nearby.

As well as providing high-quality, person-centred care, Silver Trees also places high value on residents’ wellbeing, offering an in-house salon for them to relax and be pampered. There’s also free Wi-Fi access for all.

Residents can also take part in the excellent activities on offer, and there are plenty of opportunities for exciting excursions and trips.

Silver Trees offers outstanding care for its residents. As well as the staff undertaking industry-leading training to help them deliver the very best care, the home also offers virtual dementia training for friends, family and stakeholders. They can join the staff to gain an understanding of how to care for someone with dementia, ensuring that all care is consistent, accurate and delivered with compassion.

Silver Trees uses person-centred software to create digital, bespoke care plans that can be updated in real-time to ensure accuracy and quality, allowing staff to spend more quality time with the residents. They also use innovative technology to manage medication in partnership with Lloyds pharmacy.

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Care Provided by Silver Trees

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alina Tarba (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silver Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Silver Trees Reviews (80)

Total of 80, showing 61-80
9.6

Silver Trees has a Review Score of 9.6 (9.596) out of 10, based on 27 reviews in the last 2 years. Over all time Silver Trees has 80 reviews.

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Date Published

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Review from K M (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has received good care. The regular staff are caring and provide good feedback as to matters of concern to the family. It is obvious that the home's ethos is to make sure all the staff adopt the appropriate standards and when residents have problems everyone pulls together to seek a solution.

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Review from J T (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Silver Trees is a purpose-built care home, therefore, all rooms are basically the same, including toilet and basin, bed rise/recliner chair and bedroom furniture. The rooms are on two floors and doors are kept open except personal care, so staff can observe each resident regularly. Each resident has
an alarm to press in an emergency. My mother has lived here for 2 years. The place is clean and tidy. Management is very approachable, friendly and helpful as are the carers. It is a very safe environment with a garden. Near to the local shops and activities for those who wish to take part.

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Review from J B (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home is a difficult and stressful task. Our instincts on visiting Silver Trees made this the choice for our frail, elderly Mum in her nineties, as it offers residential and nursing care on separate floors. It always looks very welcoming, very bright and always very fresh and clean. Initially,
Mum was on the residential floor but is now on nursing, we find the staff, generally, in whatever capacity, from dining, laundry to nursing to be welcoming, caring and approachable. Mum always looks well cared for and enjoys her food.

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Review from L D (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent 6 months at Silver Trees. When he first came here, he was virtually bedridden as he had a very bad fall and could do nothing for himself. Wash, dress, go to the bathroom, eat just about everything. The staff here were so patient, considerate and compassionate with him. A hug when depressed,
a reassuring rub in his back or arm when it was needed. He also enjoyed the food served here. Obviously, there were some dislikes but alternatives were offered if possible. Unfortunately, the rooms are a little on the small side but when dad was mobile, we made use of the lounge for visits. Overall I believe the care and good food here has now given dad back his independence enabling him to go back to his own home. Thank you all.

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Review from Christine B (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother had been declining in strength over the last four years and as she had dementia she gradually was unable to ask for things.
The home was often understaffed and the quality of the care also declined.
The telephone was often un-answered on her floor (ground) although the nurse on the upper
floor did her best to cover it.
On several occasions when I was on holiday the staff were asked to contact my sister.
This communication did not happen and we were finally left with a situation of a dying parent who we did not know was so poorly.

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Review from Jean A (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Silvertrees after 2 weeks in hospital, she was made very welcome and was always clean and well dressed. The staff were always efficient, polite and caring, not only to my mum, but her visitors as well. Sadly she was only there for 6 weeks, but I don't think she could have been in a
better care home.

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Review from Helen H (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last weeks of his life at Silver Trees care home during which time he was treated with great care and respect. Despite suffering from dementia, the staff took the trouble to involve him in the many activities and entertainments provided. When family and friends visited, sometimes
in a large group, all were welcomed and provided with refreshments.
During his final hours we were treated with compassion and once again food and drink was provided to help us through a difficult time. All the staff who had helped to care for him personally offered their condolences which, we felt, were sincerely given.

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Review from C D (Daughter of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into residential care at Silver Trees four years ago. When she went in she was very poorly, not eating, not getting out of bed, dressed and eating and drinking normally.
Her room was always clean and tidy and the staff were all so very caring and always had time for mum.
She was very happy
there and loved her room, the food and the staff. You could see the love and respect the staff had for their residents. They also were a huge support to the family when mum was in her last weeks the nursing care she received was exemplary, staff from the residential floor came in daily to see her and the level of support and love for family members was far beyond the call of duty.

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Review from Carol G (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my mother while residing at this home was absolutely excellent. Mum had vascular dementia and had very little bowel and bladder control and also had no short-term memory so reluctantly I had to put Mum into a home. Thank God I found Silver Trees after going around a dozen
or more within a 30-mile radius. Everybody who visited Mum (family, friends and neighbours) all commented positively on her care, the food she was given, her lovely room, the kind, considerate staff and the cleanliness of the home. The cook took special care when giving Mum a meal due to her illness and swallowing issues. Her own GP practice also visited Mum at Silver Trees from her practice - another benefit.


Finally Mum had End of Life care here after the hospital asked if Silver Trees would have Mum back for her last few days. The care and love they showed her was outstanding.


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Review from Anna T (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind lovely staff did everything they could to make mum comfortable and welcome. Amazing team of people.

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Review from G S (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot honestly write a review without mentioning the care manager. She was the only senior person I ever met or spoke with, despite visiting at least three times a week for a year.
In her care, she and her team of very caring, willing and above all else, very well managed team provided outstanding
care to my father right up until his very peaceful death, in his 'home', with those who felt like an extension to our family.
Dad was a very positive and appreciative person, who gave as much as he received at Silver Trees, right up until his final week there.
The standard of care and support that he received was excellent. We know that the care team - under the excellent support and management of the care manager provided us with an excellent experience. Shame about our final management letter! Dreadful!

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Review from Nick K (Son of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy as we are.

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Review from A J (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in the home for a few days before he died. However, we found the staff to be caring and compassionate, especially the nurse and carer assigned to him.

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Review from C J G (Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcome staff and warm and colorful rooms. Good furniture, comfortable bed and chair. Good food and found staff very friendly. Always dressed in clean clothes and very content.

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Review from Barrie V (Son of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Silver Trees for some years. Both my brother and I feel that she has been very well looked after and we have no complaints at all.
She has never been an easy person to deal with very strong willed and determined but the staff are to be praised for the way they have
coped with her varied mood swings, that said we are grateful for the dedication of the staff all of them.

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Review from Jo A (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely attentive to rapidly changing needs of my father who required a great deal of RGN Nursing care during the final weeks of his life. Having received a terminal cancer diagnosis as a fit 76 year old his mental and psychological management were equally well supported. He died in comfort knowing
that all his needs were being taken care off and felt loved and respected.

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Review from Therese M (Niece of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was bowled over of how well my uncle was cared for! It was fabulous!

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Review from Marion R (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived in the care home for nearly five years. Her room was of a good quality and was kept clean and generally tidy over the last few months the care home seems to have had a more settled staff who seem genuinely friendly and caring and did their best to keep my mother happy and comfortable.
The quality of nursing care was also excellent. Out main issues were minor: TV being left on but facing away, TV tuned to pop music, newspaper left out of sight/reach. This may possibly be due to temporary/weekend staff rather than the regular carers? The general administration seems poor: the office is frequently unmanned and telephones unanswered. I am also concerned at the number of people who know the door entry code. (myself included). Practically this is useful but a security concern.

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Review from Peter K (Son of Resident) published on 2 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother went into Silver Trees for the first time in April 2016 for a week's respite care to give us an opportunity to take a short holiday. She was apprehensive. I found the staff, without exception, to be friendly, caring, helpful and flexible. My mother was reassured and well looked
after, despite not being an easy patient. We would be happy to repeat the experience.

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Review from Martin S (Son of Resident) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident at Silver Trees for the last three years after breaking both hips and becoming immobile. Staff extremely accommodating and always obliging. Home exceptionally well kept, clean and fresh. Visitors welcome at all times! Home well designed with multiple lounges and open areas.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Silver Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Silver Trees is calculated as follows: ( (212 Excellents x 5) + (83 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 317 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Trees is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Alina Tarba

Job Title: Registered home manager

Alina has an NVQ Level 5 in Health and Social Care, and qualified as an RGN in 2015. She started in a junior nurse role, before becoming lead nurse, deputy manager and now home manager. Prior to this, Alina also worked as a care assistant and senior care assistant, gaining essential skills, knowledge and experience in all aspects of the home.


Alina adopts a safe and dignified approach to her delivery of care, ensuring the health, happiness and wellbeing of each resident. She leads by example, developing effective teams and a positive working environment, which is essential for both the team and the clients.


She finds Handsale an extremely supportive and rewarding company to work for, who put the safety of both the residents and staff above all else.


Alina said, “I always remind my team of the importance of this quote: ‘Our residents do not live in our workplace, we work in their home.’”