Norewood Lodge Care Home

72 Nore Road, Portishead, Bristol BS20 8DU
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9.8 60 Reviews
  • Norewood Lodge Care Home, Bristol
At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans including nursing, palliative, Parkinson's care and young physically disabled care.

Situated close to the coast not far from the seaside town of Clevedon, the home boasts wonderful views of the Bristol Channel and the hills of Wales. The property has large gardens for residents to enjoy, while a modern interior offers residents comfortable accommodation. All bedrooms are en suite and some have views of the pretty gardens.

The chef works hard to ensure that the tastes and dietary requirements of each resident are met and that meal times are a tasty and enjoyable occasion.

Residents can continue their passions and hobbies within the home setting, or even take part in new groups for reading, gardening, painting or cookery that take place throughout the year at the home. Residents can also benefit from an onsite salon and visiting mobile library.

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Care Provided by Norewood Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Richard Hier (Regional Support Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Norewood Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Norewood Lodge Care Home Reviews (60)

Total of 60, showing 1-20
9.8

Norewood Lodge Care Home has a Review Score of 9.8 (9.815) out of 10, based on 18 reviews in the last 2 years. Over all time Norewood Lodge Care Home has 60 reviews.

Overall Experience

  • 50
  • 7
  • 1
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Date Published

60
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7
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Review from C F (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the care provided to my mother for what turned out to be the final three weeks of her life. The level of care and support was exceptional; The staff were kind, supportive to her, and friendly towards her friends and family members too. At all times treating her with dignity and respect.
I really cannot praise the facilities and the team there highly enough. A difficult and distressing time was made as comfortable as it could be.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.


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Review from I L (Daughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Norewood Lodge for over a year and has been well looked after. Thank goodness for Norwood Lodge! The staff are all so kind and friendly. Mum never planned to go into a nursing home, but Norwood Lodge has done a good job of looking after Mum. Thank you.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is so wonderful to hear that your mum is being cared for and well looked after and that you can feel at ease with your mum in our care. We hope Norewood Lodge care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from S H (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although Mum was well looked after she was quite lonely at times due to her poor hearing and eyesight. She is also an extremely early riser and this did not fit in with the routine. She enjoyed most of the afternoon entertainment. I thought the food was pretty good.

Reply from Rosie Smith, Customer Advisor at Norewood Lodge Care Home

Hello and thank you for taking the time to leave a review for the staff at Norewood Lodge Care Home. We are happy to hear that Mum was looked after within the home and will bear your comments in mind for future care. Best wishes.


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Review from P N (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have had a better place with excellent staff. They looked after my Mother as she passed away.
They (the staff) put everyone who visited Mum at ease and treated Mum as if she were their own Mother/Grandmother.
Highly recommend Norewood Lodge.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Pauline V (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Norewood Lodge and its wonderful staff highly enough. My father was bed-bound and had to be hoisted twice daily between his bed and armchair, which the staff did willingly and cheerfully. My father, although physically incapacitated, was mentally acute and interacted with the staff,
although he chose to have little contact with the other residents. He had his books, letters and poetry and was very content with that. When Southmead Hospital put him on their 'purple butterfly' pathway, he requested to be returned to Norewood Lodge, to end his days with his 'other family', and they looked after him with love and care.

Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words, it is really wonderful to hear your father felt so comfortable and well-cared for at our Norewood Lodge home. It's an honour that he chose to come back to us for his final days, and we hope it is a comfort to know he felt like a part of our Bupa family. We are saddened to hear about your loss and hope you are able to look back on this experience knowing he received the best possible care.


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Review from Karen W (Sister of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was quite shy and retiring, after living alone for a long time. After two weeks of respite care in Norewood Lodge, much to my relief he requested to stay permanently. The staff are excellent and have gently coaxed him into joining in and are making his last days really enjoyable. I can't
praise them enough.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care and it is lovely to hear that he is starting to join in more and starting to enjoy himself at Norewood Lodge. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.


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Review from C B (Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, even though the staff can be very busy or just not enough. Good, kind staff. Food is also good. Nice views.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home

Thank you for your feedback. It is nice to hear you find all our staff to be kind and that you enjoy the food. Thank you again for your review.


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Review from Lynda P (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum moved into Norewood Lodge in August 2021, initially for respite care but she soon decided to stay. She felt safe, and content and having both nurses and carers available 24/7 gave her and us the reassurance needed. Mum adapted quickly to her new surroundings. She loved watching the ships
go up the channel and joined in afternoon activities. Particularly enjoying the quizzes, weekly armchair exercises and the bingo of course. The prizes kept her in hand cream and snacks all week! Mum made some friends during her 2.5-year stay. One of the carers acted as her plus one at her grandson's wedding and completely supported her during the data enabling the rest of the family to enjoy both the day and Mum's company. The care at Norewood is second to none. Thanks, team Norewood.

Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.


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Review from John S (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No matter how made, a decision for a loved one to move into a care home is very difficult. Both my parents spent the final part of their long lives in separate periods in Norewood Lodge in Portishead; my mother between November 2019 and her passing in July 2022, and my father in the final six months
of his life in 2023. The staff at Norewood Lodge treated both my parents with great dignity and went out of their way to ensure that they were comfortable and that all their needs were met - for my father this included putting him to bed between 5 pm and 6 pm and delivering his daily porridge at 6 am. Their rooms were spacious and airy - my father’s room looked across the Bristol Channel to the Welsh coast. Although it was sometimes difficult seeing both our parents in the late evening of their lives, the staff of Norewood Lodge went above and beyond in ensuring that their final days were in a secure and caring environment. My brother and I shall always remember Norewood Lodge with affection.

Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your parents received the best possible care.


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Review from Lesley T (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Mum's five years at Norewood Lodge she received excellent and compassionate care. All the staff were attentive and caring and, as her mobility decreased, all her nursing needs were met with a smile.
The reception staff were always welcoming to us, happy to talk and nothing was too much trouble
if a problem arose. The catering staff offered good food and managed Mum's diet well.
Mum died peacefully with family and staff at her bedside. We were given as much time as we needed with her and our privacy was respected. Our grateful thanks go to all the staff.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are sorry for your loss. We hope Norewood Lodge Care Home did everything possible to make her stay as comfortable and enjoyable as possible and we were glad to help you and your family through such a difficult time. We hope you all feel like part of our Norewood Lodge family. Hopefully you will go away from this feeling like your mum received the best possible care.


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Review from R T (Son of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Norewood Lodge for the last three months of her life. We couldn't want for better care. Sympathetic care and understanding, it was excellent. My mother enjoyed the meals immensely, giving her pleasure and nourishment. The nursing staff were very professional, attending to
her medical needs and reducing her discomfort as required. I would not hesitate to recommend Norewood Lodge.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are pleased to hear that Norewood Lodge did everything possible to ensure your mother was looked after and cared for. It is always nice to hear words like 'professional' and 'sympathetic' being used to describe our care. Thank you for choosing Norewood Lodge for your stay.


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Review from G S (Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and have seen me through a very difficult period in my life. I will forever be grateful to them. Very highly recommend.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “very helpful” being used to describe our care by our residents. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Paul M (Son of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved Mum into Norewood House in June 2021. I looked at many care home in the locality and Norewood House ticked all the boxes.

Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. Thank you for choosing Norewood Lodge Care Home for your stay.


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Review from R R (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a very nice home. Mum is happy here and the staff are very helpful and kind. Reception and management are always up for a chat if I have any problems with regards to Mum's health and well-being.

Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing her with the best possible care.


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Review from Nicola M (Niece of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with this care home. Attention to detail is amazing. The staff are so kind and attentive to all residents.
I fully recommend this care home.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like “kind” and “attentive” being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Elizabeth B (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness of everyone at Norewood Lodge Care Home have been much appreciated, moving in is purely for geographical reasons.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “care” and “kindness” being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Susan R (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at Norwood Lodge for several months and she has settled in very well and feels very at home and content.
The staff are very attentive and have been so lovely with her.
It definitely is a great comfort to us knowing she is so happy and well cared for and we have no concerns
whatsoever.

Reply from Rebecca Kellegher, Customer Service Adviser at Norewood Lodge Care Home

Thank you for leaving your kind words. We are pleased to hear that your Mother has settled in very well and she feels content in her new home. Please do let us know if there is anything more we can do to make her stay as comfortable as possible.


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Review from L M (Wife of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the care home from August 2022 to February 2023. I cannot thank them enough for all the love, care and support they gave my husband and the family. Nothing seemed too much trouble and when he passed away the staff were excellent - just like family.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are so pleased to hear that you felt like part of our Norewood Lodge family and we are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Matt J (Son-in-law of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in law has now been in this care home for some time and I feel the need to write something about the outstanding care that she has received since she has been there.
Firstly, I always receive a very warm welcome from the admin and reception team whenever I enter the building, they know
me on first-name terms and are always pleased to greet me. The managers are always on hand to speak to about any concerns that we have as a family which is of great importance. The carers are lovely and can't do enough to help mum whenever she needs it, the nursing staff know mum’s current health situation inside and out and always are up to date whenever I ask them. The food is of a very high standard and always looks well presented. All the other staff I have come in to contact with have always been very pleasant and helpful and feel a great sense of a 'Team' if not family atmosphere! Overall I am very pleased that we decided to place my mother-in-law in this home and would thoroughly recommend it.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care and it is always nice to hear words like “outstanding” being used to describe our care. We do hope that not only your mother-in-law but you and your loved ones feel like a part of our Norewood Lodge family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again very soon.


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Review from A D (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norewood Lodge offers residents a safe environment with excellent nursing care. Rooms are spacious, well-equipped and comfortable and the home is in a lovely location with fantastic views across the Bristol Channel. Norewood was excellent at handling the Covid pandemic with a quick lockdown to keep
residents safe. Like all care homes, there have been staffing issues post Covid but BUPA have worked hard to attract top-level care workers and things are improving in this area.

Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your lovely comments. We are pleased to know we have left such a positive impression regarding our care and facilities. Please let us know if there is anything else we can do to make your loved ones stay as comfortable as possible.


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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Norewood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Norewood Lodge Care Home is calculated as follows: ( (178 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 211 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norewood Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

A variety of rooms available from their size and window view. We have top quality nursing facilities at this home, with rooms extremely capable of different requirements.


Awards / Recognitions (0)

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Meet the Team (1)

Richard

Richard Hier

Job Title: Regional Support Manager

Joined: 2015

I am currently a regional support manager and the registered home manager of Norewood Lodge Care Home. I have worked for Bupa since 2015 in a number of roles and joined Norewood Lodge in December 2023.


I first qualified as a registered nurse in 2012 and I worked in a number of NHS hospitals before I joined Bupa. I worked in neurosurgery and neuro rehab and cared for adults with cognitive impairment and brain injury.


I really found this rewarding and when I was presented with an opportunity to be the clinical lead of a large Bupa care home where I could apply my interest in caring for people with cognitive impairment to those who live in care homes, I jumped at the chance. I soon realised that I thrived in leading a team to deliver positive outcomes for our residents and haven’t looked back since.


What I enjoy the most is leading a team to deliver great outcomes for our residents. It’s the little things that make a resident’s day that I find the most rewarding. I also really enjoy being part of the Bupa team. We are all so well connected which means there is always support on hand and creates a feeling of security and honesty.


Outside of work, I live locally in Portishead and I have 2 daughters. I also like to try and keep fit and healthy.


Frequently Asked Questions about Norewood Lodge Care Home

What types of Care is Norewood Lodge Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norewood Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Norewood Lodge Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Norewood Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Norewood Lodge Care Home to the centre of Bristol?

9.0 mile(s) as the crow flies, distance by road may be significantly further.