Norewood Lodge Care Home

72 Nore Road, Portishead, Bristol BS20 8DU
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9.8 60 Reviews
  • Norewood Lodge Care Home, Bristol
At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans including nursing, palliative, Parkinson's care and young physically disabled care.

Situated close to the coast not far from the seaside town of Clevedon, the home boasts wonderful views of the Bristol Channel and the hills of Wales. The property has large gardens for residents to enjoy, while a modern interior offers residents comfortable accommodation. All bedrooms are en suite and some have views of the pretty gardens.

The chef works hard to ensure that the tastes and dietary requirements of each resident are met and that meal times are a tasty and enjoyable occasion.

Residents can continue their passions and hobbies within the home setting, or even take part in new groups for reading, gardening, painting or cookery that take place throughout the year at the home. Residents can also benefit from an onsite salon and visiting mobile library.

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Care Provided by Norewood Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Richard Hier (Regional Support Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Norewood Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Norewood Lodge Care Home Reviews (60)

Total of 60, showing 41-60
9.8

Norewood Lodge Care Home has a Review Score of 9.8 (9.815) out of 10, based on 18 reviews in the last 2 years. Over all time Norewood Lodge Care Home has 60 reviews.

Overall Experience

  • 50
  • 7
  • 1
  • 0
  • 2

Date Published

60
3
7
18
42

Review from Janet M (Partner of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner stayed for one week for the first time in a care home, to give me a break. He settled in well and made a friend. He was given the lovely garden room. The staff were lovely to him and helpful to me. Although usually a loner, he joined in skittles and singing. He was surprised how much he enjoyed
it, especially the food. Full English every breakfast.

Reply from Gabriella Mills, Customer Adviser at Norewood Lodge Care Home

Thank you for your review of Norewood Lodge Care Home, we are pleased to hear that your partner was well cared for during his stay. We appreciate your comments and glad that he enjoyed himself and got involved with the activities! We will share your comments with the care homes manager. The Bupa Customer Care Team.


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Review from Jennifer S (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff, I found everyone so kind and so helpful. Nothing was too much trouble. The food was excellent, I would definitely recommend the home to anyone.

Reply from Gabriella Mills, Customer Adviser at Norewood Lodge Care Home

Thank you for your review of Norewood Lodge, we are pleased to hear that you have enjoyed the food served to the residents. We appreciate your comments about our staff and will share them with the care homes manager. The Bupa Customer Care Team.


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Review from Alison B (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Norwood Lodge Care Home during the period that my father was a resident. He was welcomed, cared for and supported through all the stages of his time there.
He was treated with the utmost dignity during the last few days of his life, allowing for a comfortable and pain-free end.
The
staff were wonderful and I know that he was extremely grateful for everything that they did for him.

Reply from Natalie Krisman, Customer Service Advisor at Norewood Lodge Care Home

Thank you for your review and I am sorry for your loss. I am pleased to hear that you have had a positive experience with our home.


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Review from Nick L (Grandson of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother stayed here due to my grandfather passing away. Gran was made to feel extremely safe and cared for and supported as she had been separated from her husband of 72 years together. I would recommend this care home to everyone and anyone.

Reply from Stephen Rondel, Customer Adviser at Norewood Lodge Care Home

Thank you for your review. We are pleased to hear about your grandmother's positive experience during a difficult period in her life. All the best to you and your family.


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Review from Cheryl V (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad, myself and my sister were treated fantastically. The love and care they gave to all of us were amazing. All the staff looked after us, checking on us. At the end, dad was given respect and dignity. What more can we ask?

Reply from Jayne Duck, Customer services administrator at Norewood Lodge Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review and such kind words.


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Review from Marguerite Mary S (Respite Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent ten happy days at Norewood Lodge Care Home following the month of January in hospital. I had a very pleasant, bright room overlooking the garden and the river estuary and it gave me great pleasure to watch the different kinds of craft sailing down to the sea when the tide was on the turn.
The
staff at the home were invariably efficient, prompt to respond, friendly, cheerful and very polite. They all deserve a credit and a big "thank you", particularly the ones who gave me a shower and washed my hair. When I first arrived I was suffering from nausea and a reflux problem which lasted for 2/3 days so I was grateful that a qualified nurse was on hand and able to help right from the start. In addition, the food looked so good and smelled so delicious that my appetite was tempted back and I was soon tucking away three good meals a day. The homemade soup was especially delicious and the chef deserves a rosette/gold star.
My visitors were impressed to be greeted at the door and escorted to my room. Also by the bright and airy activities/sitting room and where we enjoyed a film/watching the rugby/a quiz - something was organised every day. I especially enjoyed the community hymn singing in the dining room revisiting all the old favourites. Another big plus was the general atmosphere, all the rooms, both public and individual smelled clean and fresh - a big tick in the box from me.
No criticisms - if I were a resident, I would take a good reading lamp as the ceiling lights were inadequate for bookworms struggling with small print.

Reply from Jayne Duck, Customer Services Administrator at Norewood Lodge Care Home

Thank you for your review and kind words. I'm so pleased to hear that you enjoyed your stay with us and hope that you are now back in good health.


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Review from Terry E (Respite Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been going into Norewood Lodge for respite care for the last 7 years and all the staff are wonderful and really know me very well.
I love them and can't wait for my next visit over Christmas this year.

Reply from Jayne Duck, Customer services administrator at Norewood Lodge Care Home

Thank you for your review and lovely words about our staff. I'm so glad to hear that you enjoy your stay's with us and hope to see you again soon.


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Review from Lorraine H (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Norewood Lodge as I find the staff to be warm and welcoming. The rooms are clean and bright and my father tells me that the meals are good. The general atmosphere of Norewood Lodge is cheery and it seems to be a nice place to be if you have to be in a care home. My father has a fabulous
room for his two-week respite stay.

Reply from Jayne Duck, Customer services administrator at Norewood Lodge Care Home

Thank you for your review. I'm so glad to hear that your father enjoyed his stay with us and hope that he will visit us again for some respite care.


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Review from Paul W (Friend of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, light environment. Friendly, helpful and professional staff.

Reply from Jayne Duck, Customer Services Administrator at Norewood Lodge Care Home

Thank you for your review and kind words.


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Review from V M (Partner of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were greeted by very friendly and helpful staff. A beautiful home. A room with a lovely view. Nursing staff very kind. The residents are very friendly, a good atmosphere. Visitors always welcome. Wish it was not so expensive.

Reply from Jayne Duck, Customer Services Administrator at Norewood Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from M S (Daughter of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is aged 100 years and had been in Norewood Lodge for 5 years. I cannot fault the care she has received. The home has a very friendly atmosphere and the staff are kind and considerate.
Whenever there is a change in my mother's condition, the staff communicate with me straight away.

Reply from Jayne Duck, Customer services administator at Norewood Lodge Care Home

Thank you for your review. I'm sure you have peace of mind knowing that your mum is looked after with great care and if any thing was to change you would be informed straight away.


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Review from Gwendoline B (Resident) assisted by family/friend published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Norewood Lodge Care Home for over two years now and I can honestly say I am happy. I have all the care I need, the staff are friendly and I can laugh with them. There is always something happening in the afternoons which I love to join in with if my body lets me. I also enjoy the meals,
although I can be a fussy eater the kitchen staff do not mind.

Reply from Emily Wilson, Customer Service Administrator at Norewood Lodge Care Home

Thank you for sharing your lovely review with us, we really appreciate it. I am so pleased that you are happy with the care you're receiving and Norewood Lodge in general. The Bupa Customer Care Team.


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Review from Mary S (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I have been very well treated here. It is clean, warm, well fed and we are well cared for.
Thank you to all the staff. I would be happy to recommend the care home to anyone.

Reply from Jayne Duck, Customer srevices administrator at Norewood Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Anthony S (Nephew of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in the care for the last 15 months. She has been looked after very well and the staff look after her very well. On a personal note I have found all the staff very helpful to me, nothing seems too much trouble.

Reply from Emily Wilson, Customer Service Administrator at Norewood Lodge Care Home

Thank you for sharing your lovely review with us, we really appreciate your feedback. I am pleased to hear that you are happy by the care and support the home are providing for both you and your Aunt. The Bupa Customer Care Team.


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Review from S G (Son of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had concerns when I was obliged to put my mother into care 3 years ago after an accident, which meant she could no longer look after herself. The fact that she is now aged 102, happy and healthy is a tribute to the care she has since received at Norewood Lodge.

Reply from Jayne Duck, Customer Sevices Administrator at Norewood Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from David N (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Norewood Lodge for nearly 5 years. She is content, happy and has received excellent care from the beginning. Whist the standards are high it is the care she receives from the staff which makes Norewood special.

Reply from Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Sarah S (Daughter of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother's stay at this home was appalling and I only write this review in the hope that it helps others avoid the same distress. Ensure that the person who visits you writes down your needs as you explain them and make sure you cover everything even if not asked. For example; if you mention you have
a sore back, do you want to be woken and turned several times during the night? Do you need a walker or any other adaptation? If so you will have to take yours with you.
Check that your medicines all have their use by dates still on them, else they can't be given. Don't accept an 'arrive anytime' invitation unless you don't mind them being too busy to settle you in. If you want a clock or a softer light than the bright ceiling lights, take them with you.
They say they have taken these points on board, so hopefully, no one will have to suffer like my mother again.

Reply from Lydia Waller, Customer Service Administrator at Norewood Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Review from Doris W (Wife of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 9 months my husband was a resident at Norwood Lodge, with vascular dementia and unable to walk, my family and I could not fault the care he was given. From the cleaners, maintenance staff, carers, nurses, admin staff to the manager; all of whom were there for his entire stay. Both he and
I were treated with great respect and care, I visited him every day. When he was very close to death, I was phoned that evening by the nurse, and stayed with him until he died. Both of us were shown such kindness.

Reply from Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Catherine M (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my husband has had respite care at Norewood Lodge. His care was excellent. He has so many needs following a major stroke and totally dependent on carers. Staff were exceptional, very professional. noting any concerns and informing me.

Reply from Rachel Elliott, Customer Service Administrator at Norewood Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sue R (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always felt that dad had an arm around his shoulder while he was a resident at Norewood Lodge. I always found the staff very kind and caring.

Reply from Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Norewood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Norewood Lodge Care Home is calculated as follows: ( (178 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 211 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norewood Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

A variety of rooms available from their size and window view. We have top quality nursing facilities at this home, with rooms extremely capable of different requirements.


Awards / Recognitions (0)

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Meet the Team (1)

Richard

Richard Hier

Job Title: Regional Support Manager

Joined: 2015

I am currently a regional support manager and the registered home manager of Norewood Lodge Care Home. I have worked for Bupa since 2015 in a number of roles and joined Norewood Lodge in December 2023.


I first qualified as a registered nurse in 2012 and I worked in a number of NHS hospitals before I joined Bupa. I worked in neurosurgery and neuro rehab and cared for adults with cognitive impairment and brain injury.


I really found this rewarding and when I was presented with an opportunity to be the clinical lead of a large Bupa care home where I could apply my interest in caring for people with cognitive impairment to those who live in care homes, I jumped at the chance. I soon realised that I thrived in leading a team to deliver positive outcomes for our residents and haven’t looked back since.


What I enjoy the most is leading a team to deliver great outcomes for our residents. It’s the little things that make a resident’s day that I find the most rewarding. I also really enjoy being part of the Bupa team. We are all so well connected which means there is always support on hand and creates a feeling of security and honesty.


Outside of work, I live locally in Portishead and I have 2 daughters. I also like to try and keep fit and healthy.