Albert House Nursing Home

19 Albert Road, Weston-super-Mare BS23 1ES
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8.1 77 Reviews
  • Albert House Nursing Home, Weston-super-Mare
Albert House Nursing Home has been the focus of extensive restyling and modernisation, making the most of its potential for state of the art care as well as for homeliness. The property retains many charming Victorian qualities, while being fitted with sophisticated care technology.

There is a choice of three lounges for residents in which to relax, as well as courtyard gardens with a safety flooring to prevent injury. Together with professional care the focus is on encouraging an active and interesting daily lifestyle.

A spacious interior is ideal for those with wheelchairs, while there are also assisted bath and shower rooms ideal for those with mobility issues.

A qualified team are experienced in the challenges of memory loss, tailoring individualised care plans to suit each resident, with regular assessment and discussion to ensure provision remains up-to-date.

Albert House specialises in palliative care providing the highest standard of care and expertise to residents at the end of their life.

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Care Provided by Albert House Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Yeoman Care Ltd
  • Person in charge
  • Kelly Andrews (Registered Manager)
  • Admission Criteria
    • We accept Private, Council, NHS or any referral
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Albert House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Nursing Care from £1,040
    • Self-Funded Nursing Dementia Care from £1,040
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Nursing Care from £1,040
    • RESPITE Self-Funded Nursing Dementia Care from £1,040

  • Larger rooms with bay windows attract higher fees from £1150/wk
  • (these prices are only a guideline, please contact Albert House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on time but if after 8pm please ring and inform the Nurse on duty that you plan to visit.


  • Parking

  • 3 parking spaces in Albert Avenue. There is an all white building with 2 roller shutters. Please park in front of the roller shutters. If full please park safely on the adjacent road - Albert Road or Albert Avenue.


Albert House Nursing Home Reviews (77)

Total of 77, showing 21-40
8.1

Albert House Nursing Home has a Review Score of 8.1 (8.070) out of 10, based on 2 reviews in the last 2 years. Over all time Albert House Nursing Home has 77 reviews.

Overall Experience

  • 67
  • 9
  • 1
  • 0
  • 0

Date Published

77
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75

Review from David D (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Albert House Nursing Home for nearly two years before she passed away. Mum was extremely well looked after - always with patience, understanding and good humour.

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Review from Stephen D (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living overseas, I am not able to visit my mother too often but recently visited every day for one week. I was pleased to find my mother in a much better mental state than on previous visits, the care provided her being the main positive contributing factor. I was very impressed by the genuine care,
and attention given to my mother. I would not hesitate to recommend Albert House.

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Review from M E (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Albert House, as in my opinion, it is one of the best in the area. The staff and management are excellent and very friendly which makes for a good atmosphere. My father settled in very quickly due to their professional care.

Reply from Adrian Esland, Director at Albert House Nursing Home

Thank you for providing your feedback and the whole team is saddened that we failed to meet your father's expectations. Please do me a favour and give us a ring to explain what was wrong with the activities, food and drink so that we can learn and improve in future.


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Review from Richard B (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in Albert House for a short time, but the care she received was excellent. She was treated with dignity. The staff were all lovely and very kind. The food and cleanliness were very good. The management run a very good, caring home and the residents needs always come first. Thank you Albert House.

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Review from M I (Wife of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Albert House are kind and considerate, my husband needs have been catered for in all aspects often people going beyond their duties. He felt he was amongst friends which left me free of worry when I was away from him. It really was home from home.

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Review from Steve W (Son of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albert House looked after my mum for what turned out to be the last four weeks of her life. With hindsight, we would not have wanted her to be anywhere else. From the first visit to the last, we were hugely impressed with all the staff at Albert House. Always someone on hand to help and nothing was
too much trouble. We were recommended to the place by a family member and would have no hesitation in giving an unconditional recommendation to anyone else.

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Review from Patricia M (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and polite. Office staff are helpful. When my father died he was treated with respect.

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Review from A B (Son of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was in Albert House for 17 months. She was always treated with exceptional care and respect by all the staff and managers. She enjoyed the food and regular activities. Following a stroke her 'end of life' care was outstanding and she was treated with dignity. I cannot find any fault in Albert
House and their services.

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Review from Jane B (Daughter of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find a nursing home for my father, who had been very poorly in hospital and Albert House was recommended to me.
The registered manager and another staff member could have not been more helpful with helping my father move from hospital into a lovely ground floor room.
My father's health,
unfortunately, continued to decline and sadly passed away within 7 weeks.
My father was given the best care by all the staff that I saw. It was obvious that great care was taken to chat with him and listen to him. Though my father ate very little as time went on, all meals came out to him and were of variety and good quality, down to the pureed meals towards the end.
Though my father was not well enough to visit the lounges and dining room, it was obvious that they were well used and pleasant, with every effort to make residents and family feel at home.
the manager and her staff went above and beyond what I expected to help our family through a difficult time. I would recommend Albert House to anyone.

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Review from Charlotte V (Daughter of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit was welcoming, clean, bright and lovely. There was a stunning Christmas display at the entrance. The manager walked me through the premises, where the standard continued to be high. The room was shown to me - it was clean, bright, spacious, a patio door leading out to a courtyard with
pots, seats, bird feeder and fountain. I was overwhelmed by having to select a nursing home, but the staff were very supportive.
Families are given a code to exit the home, but visitors have to be let into the home for safety.
Families are encouraged to visit - babies, toddlers and dogs, cats which is lovely.
The food is amazing - mum was a fussy eater and was always offered something to suit her. Hot drinks are offered constantly.
Rooms are cleaned daily. There is a laundry service. There is a hairdressing and chiropodist service, daily newspapers etc (at extra cost).
I witnessed fab activities for the residents.
I cannot recommend this nursing home enough.

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Review from Ted H (Son-in-law of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Albert Nursing Home has looked after my 96-year-old father-in-law for the past 9 months. The care and attention to his wellbeing has been excellent. They made his last months extremely comfortable and attended to him in every way possible. I could not ask more from the staff and management. Almost
a Home from Home!

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Review from Gareth C (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been well looked after and regularly monitored during her stay. She has had every opportunity to participate in the activities provided and the nurses have done a good job in improving her physical condition since her admittance.

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Review from Lyndon K (Nephew of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The family members are very pleased with the people, premises and care provision at Albert House. The service user was a resident for 15 months and throughout that time the lady experienced kindness, compassion and good quality care. In particular the extra care given at the end of life stage was undertaken
with professionalism and tenderness. We are grateful to the leadership team and all medical and support staff at Albert House for trying their very best to make it 'home from home' for the service user.

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Review from Donald J (Husband of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became very ill the day she was discharged from hospital, after a long illness and move to Albert House Nursing Home. However, late that night 3 am I was called to the home together with my son to say my wife was very ill.
At the home, we were met by the manager, nurser and doctor. They were
all concerned about her health and ambulance was called. As a result, my wife was removed to a hospital in Taunton. We were told by a senior doctor that she had a 50/50 chance of survival.
She apparently had suffered a heart attack, pneumonia and blood poisoning.
She was given a single room for her safety, however, thank god she recovered and returned to Alber House after five days where she was fondly looked after by the various staff. They have done a wonderful thing in returning my wife to better health. I am thanking them all for this. If it hadn't been for the early surveillance of the nurse, manager and doctor then it would have been fatal.

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Review from Jill G (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home clean and pleasant surroundings. The staff are so helpful and the owners are very caring and keep you updated on things about my mother.
I would highly recommend this home to anyone. Excellent.

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Review from June L (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that we found Albert House after placing our Mother in two previous, unsatisfactory, homes. My expectations have been surpassed having been very disillusioned with the other two placements.

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Review from Elizabeth D (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother was exceptional. ALL the staff from management to the cleaners were caring and supportive - I want to go there myself when the time comes.

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Review from Heather S (Wife of Resident) assisted by family/friend published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long stay in the hospital, my husband was discharged to Albert House Nursing Home. The staff provided excellent care, good attention to detail and nothing was too much trouble for them.


They kept us, as a family, well-informed and was a great support to us all.


Knowing he was receiving

such a high standard of care has helped us through a difficult time. I would recommend Albert House Nursing Home to anyone looking for a high-quality care home.

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Review from Gordon V (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring dedicated team for the owner to all members of staff. They treated my mother with great dignity and caring attitude. Nothing was ever too much trouble. A very caring home.

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Review from P R (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted, after a long hospital stay, at short notice but Albert House helped him to settle quickly and looked after him, taking his personal choices into account. The nursing and management staff were always available to discuss any particular problems regarding my fathers care. They
also gave me understanding and support at a difficult time.

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Current Review Score: 8.1 (8.070)

Overview of Review Score

The Review Score of 8.1 (8.070) out of 10 for Albert House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Albert House Nursing Home is calculated as follows: ( (15 Excellents x 5) + (7 Goods x 4) ) ÷ 22 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.388 Points relating to the number of positive Reviews for Albert House Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Kelly

Kelly Andrews

Job Title: Registered Manager

Joined: 2021

Kelly has been with the Company since leaving school and has worked her way up through the ranks. Now Registered Manager.


Jan

Jan Agnew

Job Title: Clinical Manager

Joined: 2009

Jan is a Registered Nurse (RGN) and looks after the medical care of our Residents. Please contact Jan, or one of our other RGN's (we usually have 2 on each day), with any questions or concerns about medical issues.