Review from J W (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience

As my mother was an emergency placement by social services into this nursing home for assessment of need for permanent care, it is fair to say it was a little awkward. However, it became very clear that the management team were only going to show a high level of care if her placement was to be permanent.

The general care staff seemed confused at times, there were some obvious mistakes which could have been taken quite seriously, especially regarding information being given to family that did not relate to my mother!
But I feel the home was very clean, needed to offer maybe more stimulation to residents and review the meals.

Reply from Adrian Esland, Director at Albert House Nursing Home

All at Albert House are devastated that your Mother was unhappy with so many aspects of her stay with us. We thought she loved it here and she was terribly upset leaving us, this was a funding issue and certainly not in our control. Your Mother took part in various activities nearly every day of her stay including attending church, live entertainment, hairdresser, aromatherapy, as well as staff activities including cards, doing nails, various games and most important chats. Staff especially liked to talk to her as she was so popular and the staff have shown this in our system. So the management are both surprised, confused and upset that her stay is viewed in such a poor light. If we had known your Mother had these issues with Albert House we would have moved heaven and earth to correct them. Therefore we do apologise to your Mother for her experience and thank you for bringing them to our attention and we will strive to do better.

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Review from Lizzie A (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience

This excellent home continues to provide a safe, caring environment for my 97-year-old mother. She is always happy and well cared for. I have no worries whatsoever that she will spend her remaining days under the warm umbrella of Albert House.

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Review from K R (Sister of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience

Excellent. Wonderful staff.

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Review from Sheila S (Wife of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Albert House in May 2013. He had previously been in another care home (also excellent), but after a month in hospital he was unable to walk and needed nursing home care. He was cared for in Albert House for 3 1/2 years. He was always treated with dignity and respect. He

always wore his own clothes. His room was always spotlessly clean. He was unable to move himself, or feed himself, but he was always, day and night, turned every 2 hours. All staff were caring at all times. My family and I visited regularly and were all welcomed and kept informed about his welfare. We had confidence in the staff at all times. My husband died, peacefully, in October 2016.

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Review from Nigel S (Son of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

My mother has admitted to Albert House in late May, the owner was very helpful and supportive. All members of staff showed efficiency with care. The home itself is welcoming with a unique decoration to stimulate residents to interact. I would highly recommend this nursing home.

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Review from L T (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

Mum was only in Albert House for about 3 weeks for 'end of life' care but all the staff were amazing and helped us at this sad time. They could not have been more supportive to all of the family. The love and care they showed mum was wonderful. Thank you to them all.

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Review from D G (Relative of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience

Albert House were very good with the care for my uncle and always made myself and other visitors welcome.

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Review from David D (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience

Very friendly and caring staff. Nothing was too much for them to do if I asked.
Always checking on the residents that everything was alright.
The owners were there most of the time and would always talk to you of any concerns which was very nice if you had any.
The app which you could access via

the internet devices to see how my relative was doing was an innovation to me.

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Review from Leslie C (Husband of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience

It is difficult to see how they could offer better care. The nursing staff and carers are all so kind and caring, nothing is too much trouble and they all have the patience of saints. All the rooms have private facilities and are well equipped. The whole place is lovely and clean and a pleasure to visit.

The owners are a charming couple and I have no hesitation in recommending this nursing home if you need care.

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Review from Alison M (Daughter of Resident) published on 20 April 2017
Submitted via Website • Report

Overall Experience

After looking at other Homes it was a relief to walk into Albert House Nursing Home and feel it's calm family atmosphere. My fathers stay here was sadly all too short but it is comforting to know he was in safe and caring hands. He was well looked after and always clean and smartly dressed, something

that was important to him. His ensuite room was light and welcoming, calls for assistance were answered promptly. I was kept up to date on his care and well being. All staff are helpful, friendly, supportive and caring, both to residents and family members.

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Review from Karen S (Daughter-in-law of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience

My Mother-in-law had a week stay at Albert House Nursing Home, whilst her husband was in the hospital. We were instantly reassured of her well-being and safety during her stay, given the professionalism of the Owner, Managers and staff along with the cleanliness of facilities, quality of the room décor

and equipment. Each member of staff gave us time and attention and was keen to get know my Mother-in-law, taking the time to stop and chat and encourage her to join in activities during her short stay. A lovely home that I would recommend.

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Review from Peter P (Son of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience

The staff are always very happy and are very good at what they do my Father is very happy there and many times has said to me. It's like a 5-star hotel. He has said to me the care is first class and the food is very good, and the staff are always there at the press of a button.

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Review from Gwenllian-Jane W (Daughter of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience

Albert House feels different to most other nusrning homes. The place is clean, bright, airy, well kept and smells like a hotel, not a nursing home. Even more important, the faces of the residents are calm and even smiling. Staff are always on the move - helping, talking, caring and checking. - and

always with a smile and a kind word. It is evident that each resident is treated as an individual and not just another old person to be managed.
Care is well planned and agreed. My mother is clean, well fed, calm and smiles at the staff who treat her with a perfect mix of dignity and warm friendliness. It is the only place in Weston which gave me the comfort that I was doing the best thing for my Mum. Last of all the staff are kind not only to residents but to their concerned and often distressed relatives. I think I had as much care as Mum the week she moved in and I would not have managed without them.

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Review from Donna P (Daughter-in-law of Resident) published on 17 February 2017
Submitted via Website • Report

Overall Experience

Our Dad has been resident at Albert House since Sept 2016, we are very impressed with the home itself, it's always scrupulously clean, you can visit anytime without appointment, the staff and managers are all lovely, friendly and kind to him, the residents have loads of lovely meals and snacks, they

have a nurse on duty at all times, he is very happy, feels very safe & is thriving!

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Review from Maggie (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience

My father was in Albert House from August 2013 until he died in April 2014. When mum became too frail to stay by herself at home we suggested that she have a fortnight's break to regain her strength. She received a home assessment and was admitted the same day. We received a warm welcome from everyone-

several members of the staff remembered dad and all the family. Mum died in less than a week- our loss has been helped so much knowing that she was cared for by loving, caring experts in beautiful surroundings with excellent facilities.

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Review from Martin C (Son of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience

My father has been here for three years and the care and food are first rates. The staff in the summer take them out in wheelchairs along the sea front and visits to the other places. The meals are very nice and plenty for the residents. All bedrooms are roomy with TV. After seeing other Weston care

homes this one must be one of the best.

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Review from John D (Husband of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience

My wife has been here for 20 months and during that time she has been very content and well cared for. There is a very friendly and efficient atmosphere to the place. Our family is very pleased with the care and the life she is still able to enjoy.

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Review from Martin S (Son of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience

I feel I would like to fill in this review form as I could not speak highly of Albert House Nursing Home and it's staff. My mother has been here for 18 months. She is always clean and presentable. There are always lots of staff who are happy and smiling and interacting with the residents. I even see

the managers are involved and hands on, which is very unusual.
Albert House is always clean and smells nice and fresh. Mums own ensuite room is always clean. There seems to ba a lot of activities going on. Also, there is a good choice of food and drink.
I live 120 miles away but I feel very fortunate that my mum is settled in such a lovely home. I come and visit every four weeks to see her.

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Review from Leslie C (Daughter-in-law of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience

Albert House is very personal centred. I am really impressed. They have listened to my mother-in-law and carer workers have the knowledge of her likes and dislikes and of her previous life before care, she is given choices on food and drinks, what clothes she would like to wear. She has her hair done

weekly also her nails done which she loves.
Although my mum-in-law does not have the capacity to make long-term decisions she still has capacity for day to day decisions. Albert House is listening to her and her opinions count. She is always well presented, clean and smartly dressed. On our arrival management always greet us by our first names and they even know our dog's name.
I must say I am very impressed and pleased that mother-in-law is in such a happy, safe environment.

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Review from Jill (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been at Albert House for nearly two years and her health has actually improved during this time. The hygiene standards are excellent and the en-suite facilities are immedicably clean. Probably the best aspect of this care home, though, is the staff! The owners and their employees are all

very kind, caring and friendly people.

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Albert House Nursing Home

Care Provided by Albert House Nursing Home

Good to Know

Funding & Fees Guide for Albert House Nursing Home

Facilities