Albert House Nursing Home

19 Albert Road, Weston-super-Mare BS23 1ES
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8.1 77 Reviews
  • Albert House Nursing Home, Weston-super-Mare
Albert House Nursing Home has been the focus of extensive restyling and modernisation, making the most of its potential for state of the art care as well as for homeliness. The property retains many charming Victorian qualities, while being fitted with sophisticated care technology.

There is a choice of three lounges for residents in which to relax, as well as courtyard gardens with a safety flooring to prevent injury. Together with professional care the focus is on encouraging an active and interesting daily lifestyle.

A spacious interior is ideal for those with wheelchairs, while there are also assisted bath and shower rooms ideal for those with mobility issues.

A qualified team are experienced in the challenges of memory loss, tailoring individualised care plans to suit each resident, with regular assessment and discussion to ensure provision remains up-to-date.

Albert House specialises in palliative care providing the highest standard of care and expertise to residents at the end of their life.

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Care Provided by Albert House Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Yeoman Care Ltd
  • Person in charge
  • Kelly Andrews (Registered Manager)
  • Admission Criteria
    • We accept Private, Council, NHS or any referral
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Albert House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Nursing Care from £1,040
    • Self-Funded Nursing Dementia Care from £1,040
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Nursing Care from £1,040
    • RESPITE Self-Funded Nursing Dementia Care from £1,040

  • Larger rooms with bay windows attract higher fees from £1150/wk
  • (these prices are only a guideline, please contact Albert House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on time but if after 8pm please ring and inform the Nurse on duty that you plan to visit.


  • Parking

  • 3 parking spaces in Albert Avenue. There is an all white building with 2 roller shutters. Please park in front of the roller shutters. If full please park safely on the adjacent road - Albert Road or Albert Avenue.


Albert House Nursing Home Reviews (77)

Total of 77, showing 61-77
8.1

Albert House Nursing Home has a Review Score of 8.1 (8.070) out of 10, based on 2 reviews in the last 2 years. Over all time Albert House Nursing Home has 77 reviews.

Overall Experience

  • 67
  • 9
  • 1
  • 0
  • 0

Date Published

77
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75

Review from Graham T (Friend of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring home and the staff are very polite and helpful. All rooms very tidy and decor is good. Very well managed, good information given when needed. The food is good.

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Review from Pam (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother is receiving. There are always lots of staff around and always ready to help. Her room is beautiful looking out over a garden area and is always spotless. I live some distance away so it is lovely to know she is safe and being cared for. I consider myself
lucky to have got my mum a place here.

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Review from Liz H (Daughter of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was referred to Albert House from A&E after experiencing a fall at home. The nursing care and attention has been superb. My mum is looking, speaking, joking like she used to. Having TLC and attention to ensure medication, food, fluids etc are taken has meant a remarkable recovery has taken place.
Thank you, Albert house.

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Review from Nancy G (Daughter of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, very confident that my father is really well looked after.

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Review from Mike H (Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt reached her 100th birthday in March and I felt she now needed 24/7 care. I knew from previous experience that Albert House would tick all the boxes I was looking for. She has been in care now for 6 months and I have no worries. Management and staff are friendly and caring.

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Review from Eileen E (Wife of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very helpful, I'm happy to leave my husband as I know he is being well cared for.

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Review from Derek C (Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is as good as a 5-star hotel. The staff are friendly with a smile and enjoy a joke with you. Food is excellent, always with a choice. Rooms are large with an ensuite, your dignity and safety is at the top of the list.

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Review from Fred W (Friend of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff willing, friendly, available and caring.

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Review from Patricia N (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum says she is very happy at Albert House. She enjoys the food, dad is allowed to have meals with her, which he loves and is nice for them both. The staff are so very friendly and kind. There are always staff around, who are all pleasant and helpful. The atmosphere is very welcoming. Management are
always available to speak to.
Overall, Albert House has not only helped mum but all the family as we don't have to worry about her as we know mum is being cared for and is happy. Thank you.

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Review from Jude M (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to this nursing home originally for respite. It became obvious very quickly that she required permanent care. A place was avaliable at Albert House and mum became a resident. Mum was very happy with the home and staff which made the decision much easier. The staff are extremely caring, helpful
and professional with the residents, and also extend this to relatives to attempt to ease concerns. Excellent caring and nursing facility.

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Review from Jennifer R (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the moment my family and I are extremely pleased with all aspects of care provided for my father. It is the best my dad has been for a long time. I feel that he is treated with dignity and he seems very settled. The ethos is very calm and all staff are very pleasant.

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Review from Kim T (Son of Resident) published on 8 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been looked after in the last year of their lives by the lovely managers and staff at Albert House. I can recommend their service unreservedly. Friendly, sensitive, professional and proactive.


The private and public rooms are spotless, have a nice atmosphere and feel like a home rather

than an institution.

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Review from Angela F (Sister of Resident) published on 26 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to find a nursing home for my brother-in-law, which could give palliative care. We were very pleased with the care he was given, the staff where all very kind, caring. Treated with respect. Not only to my brother-in-law, but to us as well. If we asked questions, they were answered, his care was
explained with time and care. So that we know what was happening.

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Review from Colin C (Husband of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service and kindness, great compassion, attention to my wife superb. Cleanliness and attention to detail first class. My wife spent her last week at Albert House and was treated with great dignity and respect by both the management and nursing staff.

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Review from Cyril D (Brother-in-law of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law spent the last two years of her life in Albert House. During that time she was unable to walk but the home hoist her into a chair daily, and into the lounge. She was made comfortable and at all times had plenty of attention. The staff were all kind and considerate.

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Review from Linda G (Daughter of Resident) published on 16 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care for the last six months of her life suffering from Parkinson's. She had been in two previous homes with awful stories to tell, moving her to Albert House and their professional care was a huge relief if only we had moved her sooner. Patients need staff to have patience,
smiles and interaction when changing or feeding, again absent at previous homes. She received this basic need at Albert House immediately which was so important to me. I would have no hesitance in recommending Albert House, they are constantly improving and training is very important to them.

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Review from Charles B (Friend of Resident) published on 19 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the person responsible for my elderly friend, I am pleased to say that the care given by the whole team was exceptional. The room and facilities were first class and kept in spotless condition. Being an End of Life resident the care, compassion and medical care could not be faulted and my friend
passed in comfort, painlessly and peacefully. All the staff were very attentive to the residents and visitors and I can not recommend Albert House Nursing Home highly enough.

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Current Review Score: 8.1 (8.070)

Overview of Review Score

The Review Score of 8.1 (8.070) out of 10 for Albert House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Albert House Nursing Home is calculated as follows: ( (15 Excellents x 5) + (7 Goods x 4) ) ÷ 22 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.388 Points relating to the number of positive Reviews for Albert House Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Kelly

Kelly Andrews

Job Title: Registered Manager

Joined: 2021

Kelly has been with the Company since leaving school and has worked her way up through the ranks. Now Registered Manager.


Jan

Jan Agnew

Job Title: Clinical Manager

Joined: 2009

Jan is a Registered Nurse (RGN) and looks after the medical care of our Residents. Please contact Jan, or one of our other RGN's (we usually have 2 on each day), with any questions or concerns about medical issues.