Review from Stephen L (Nephew of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience

An excellent nursing home with outstanding facilities. Have often visited my uncle in the cafe. Staff are all polite and very friendly. Recently, we had a family gathering for my uncle's birthday utilising the hospitality dining room, this was a great success.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave your review for Summer Lane Care and Nursing Home. Your kind words regarding the staff and the use of the dining room will be shared with the team. It is a pleasure to care for your uncle and have him here as part of the Summer Lane family. Warm regards.

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Review from Gary P (Friend of Resident) published on 9 September 2023
Submitted via Postal Card • Report

Overall Experience

The staff are very good but the activities could be a lot better organised. Summer Lane Care and Nursing Home is a very professional, happy place and I am very happy with my friend's care.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review for Summer Lane Care & Nursing Home, we are delighted your friend has settled in so well with us. Please be assured we are working to increase the number of activity coordinators at our home and thereby the quality of activities offered.

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Review from Alison H (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

My mother was very poorly when she was admitted to Summer Lane, having not eaten for several weeks and suffering from a severe chest infection/UTI. The nursing care my mother has received there has been exceptional. Her improvement since January has been amazing. The carers have been able to gradually

and gently persuade Mum back to eating a good balanced diet, and as her strength has improved, she can now spend time in the lounge and restaurant where she has company. The attitude of all the staff at Summer Lane is without exception open, friendly and helpful, and my mother is very happy there.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave such a lovely review. We are so pleased that Mum has improved and is now able to take part in day-to-day life here at Summer Lane and, more importantly, that she is enjoying it. I will pass on your kind comments to my staff.

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Review from Sam B (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience

My mum became a resident of Summer Lane in August 2022. What I appreciate most about Summer Lane is the warm and accommodating management and staff. Moving to a care home was a hard transition for my mum, but I'm thankful despite the challenges early on, she was met with kindness, empathy and patience.

Since then, I know she has grown to love each of the staff, enjoys joking around with them and giving them hugs. As her son who lives in America, I'm thankful she is not only in a place that provides the practical assistance she needs to take care of herself in this stage of her life but that she's surrounded by people who genuinely care about her.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for your lovely review of Summer Lane Care & Nursing Home. We are glad to hear that you are happy with the care, kindness and empathy that we provide for your mum. I will share your kind words with the rest of the team.

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Review from Marie G (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience

We initially placed Dad on a respite stay at another local nursing home as his needs grew, and we could no longer care for him at home. This was a very tough decision, and we did not have a great start as that home was terrible on all levels! This was an awful time as we trawled weekly around every

nursing home with a vacancy, meanwhile dealing with the social services and all of the other services involved in his care, and we felt completely helpless and that we were letting him down. None fitted the bill until we walked into Summer Lane.
Wow, from the initial welcome, the beautiful surroundings and most importantly, being listened to about Dad's needs. The wonderful care and relationship they have built with my precious Dad are amazing, and we are so grateful that he is in your care, and a big thank you to the team for the support that you also show us as his family in what was never our or my dad's ideal situation.
Thank you, Summer Lane.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to write such a wonderful review for Summer Lane Care & Nursing Home. We are so pleased to know that you are happy with the care we provide for your Father. I will pass on your kind words to the rest of the team.

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Review from R H (Wife of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience

All staff are caring and helpful.
A peaceful environment.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your review and for your lovely feedback. We appreciate you taking the time to leave us a review and that you are happy with the care we provide for your husband. I will pass on your kind words to the rest of the team here at Summer Lane.

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Review from Robin B (Husband of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience

My wife has been at Summer Lane since October 2021, in the secure dementia suite. The whole team at Summer Lane are wonderful caring professionals making sure my wife is extremely well looked after in sometimes very difficult circumstances. They also worry about my well being which a great reassurance

for our children. I feel we are so fortunate to have found this lovely home it is like a 5-star hotel. Wonderful.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave such a lovely review for Summer Lane Care & Nursing Home. We are so pleased to hear that you are happy with the care our team provides for your wife and that you are well supported by us. I will share your kind words with the rest of the team.

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Review from S L (Son of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience

My father became a resident at Summer Lane care home in November 2022. We have found the home to be clean and modern. The staff have been extremely helpful and understanding of his needs and always very approachable.
There is always warm and friendly interaction with staff, even when busy.
As a family,

we are very pleased with our choice of Summer Lane for my father's care and would like to thank the staff and management for their continuing help and support.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your review and for your lovely feedback. We appreciate you taking the time to leave us a review and that you are happy with the care we provide for your father. I will pass on your kind words to the rest of the team here at Summer Lane.

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Review from S A (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

My experience of Summer Lane Care & Nursing Home is that it is a kind and caring place to offer help and support to the residents that stay there. The staff that work there are very friendly, kind and considerate. It is a good care and nursing home with a nice atmosphere.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind words and feedback about Summer Lane Care & Nursing Home. We appreciate you taking the time to leave your review.

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Review from Sarah P (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience

What lovely care my dad received here. Sadly he had to receive palliative care. The compassion and kindness to us all were very comforting.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely comments, and we are sorry dad was only here for a short while but glad we were able to support you all through a very difficult time.

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Review from Andrew W (Nephew of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

My aunt has been a resident at Summer Lane for nearly three years and is still as happy and content today as she was at the beginning. We are always made welcome when visiting, and although always busy, staff are happy to help and are patient and attentive to residents' needs. The recent refurbishment

has created a nicely decorated, clean, bright and efficient environment which still remains warm and welcoming. As we live two hours away, if anything unusual should happen to my elderly aunt, such as a fall, the staff phone me straight away to tell me, and the in-house nursing care provide an immediate assessment and arrange further care if necessary, so I know not to worry. Staff will also accompany my aunt on any hospital outpatient visits she might need, which is a great help to us. We look forward to our next visit when the building works are completed and everything returns to normal.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review, and we are very pleased to know that your aunt is still happy and content here and that you always feel Summer Lane is warm and welcoming. Good communication between us and our families is of the utmost importance, so we are pleased you feel we are keeping you informed at all times, enabling you to feel confident that your aunt is being well cared for.

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Review from Carol R (Niece of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident at Summer Lane for over a month now. First impressions are positive. All staff and management seem attentive and willing to listen to any concerns. The rooms are clean, but the furniture could do with updating. The food appears appetising and varied. The lounge and dining

area have been recently decorated and are very welcoming.
There are currently some building works being undertaken, which can make parking difficult at the moment, but we look forward to seeing the completed project.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind comments. I am glad you and your uncle are happy. We believe good communication is paramount to giving good care, so we are always happy to meet with you to discuss any future issues you may have.

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Review from Chris P (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience

The staff at every level are wonderful, patient and kind. The home is run efficiently. It is modern and clean, yet the atmosphere is warm and welcoming. My mother is looked after properly by the nurses, carers and ancillary staff. She has dementia and is happy there, content and calm.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review, and we are pleased that Summer Lane has met your expectations and that your mum is happy and content.

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Review from Deborah H (Daughter of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience

Due to my father having terminal cancer and many falls, it was recommended by the hospice that my father needed nursing care and was unable to continue at home. We were given the option of three nursing homes and chose Summer Lane after looking at their facilities and performance reviews.
The staff

are very friendly and kind.

Reply from Lucy Bateson, Marketing Manager at Summer Lane Care & Nursing Home

Thank you for leaving a review for Summer Lane Care & Nursing Home. We appreciate all comments and feedback. It is our pleasure to care for your father as part of our family here at Summer Lane.

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Review from Alan W (Husband of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience

I have been looked after by all the staff. It's been a learning curve! They have made it possible for me to cope and I will always be grateful.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your review, and I am very pleased that we have been able to support you through what has been a very difficult time for you and your wife. Please rest assured we will always be here not just to care for your wife but also to support you in any way we can.

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Review from Timothy F (Husband of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

The overall care and welfare given to my wife were outstanding from all of the staff, and I could find little fault with Summer Lane care home! And the only reason I moved my wife into another care home was because of the distance involved with travelling to visit her. If given our time all over again,

I would have no doubt about placing her again into Summer Lane care home!

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to give us such a lovely review, and I will pass on your comments to my staff to let them know how pleased you were. We hope your wife has settled well in her new home and that it has made life a little easier for you.

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Review from J P (Wife of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

My husband settled well at Summer Lane, and the staff treat him so caringly. They are very friendly to myself as well. They always inform me if anything happens, like him having falls, that kind of thing.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review. We are glad that your husband has settled well and that you know that you will always be informed of any changes, which hopefully gives you peace of mind at all times.

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Review from Gill M (Wife of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

My husband seems to have settled for very well at Summer Lane. It took some time because of lockdown and then visiting with masks on behind a screen, which really confused him as he is very deaf. I am happy that when I visit him, he is always up, dressed and comfortable. It's good to know he is well

looked after when I can't visit when I was unwell myself.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review. Lockdown definitely was challenging in many areas but we are very pleased your husband has settled well here at Summer Lane and that you know that when you are unable to visit he is well cared for.

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Review from G H (Power of Attorney of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

The move into a care home following a fall in September 2021 was an anxious one for the person I have POA. All the staff at Summer Lane were caring, patient and supportive from the outset, and I received helpful guidance to help me navigate through the paperwork and processes.
The home has recently

gone through redecoration and revamps to existing facilities, and there is such a lovely feel to the home - with a beautiful garden room and outside space, hairdressing salon, café and social areas.
Communication between myself, the managers, the finance team and the great nursing team is very good - which is so reassuring.
I cannot praise the team enough for their care, and I am now happy to say that my friend is settled and content at Summer Lane Nursing Home.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review and such a lovely one. We are so pleased that the resident you care for is happy and content and has settled well, as you quite rightly say, it is a very anxious time for all. The revamp has gone well and now gives even more lovely areas for our residents and their family and friends to use. I will pass on your kind comments to my staff. Many thanks.

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Review from J T (Wife of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience

When my husband was offered a place at Summer Lane, we were delighted. All of the staff are so welcoming, friendly and caring. The food is excellent, which he thoroughly enjoys, always an empty plate! It's a difficult decision to put a loved one into care, but know now we've done the right thing. Thank

you all at Summer Lane.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review, and we are pleased that Summer Lane has met your expectations and is meeting your husband's needs well. As you say, it is a difficult time putting a loved one in to care, and we are extremely happy that it has confirmed to you that you have made the right decision for him. I will pass on your thanks to my staff.

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Summer Lane Care & Nursing Home

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