Review from Peter R (Husband of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience

My wife has been at Summer Lane for 15 months now. Overall, we are happy with the service we receive. One regular problem is the loss of various, but especially laundry items. Staffing often seems to be on the low side. The only meal I have seen is the 4.30 pm meal, this always looks good and is well

presented. Because of the staffing situation, the girls have little or no time to spend with the residents.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review for Summer Lane Care & Nursing Home. It's lovely to hear that you're happy with our care here at Summer Lane; it is our pleasure to care for your wife as part of our Summer Lane family. Please do come and have a chat next time you visit, and I will be happy to address any concerns you have about laundry items and staffing levels.

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Review from Pauline C (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience

My mum became a resident of Summer Lane Care Home in April 2022. She has since been very well cared for. She has a lovely room and surroundings. There is a lovely dining room for meals. The carers are so helpful, and Mum is so well looked after, and I know she is safe.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review; we appreciate you taking the time to leave one. We are so pleased your mum has settled well, and you are happy that she is safe and well looked after.

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Review from Hannah Z (Granddaughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience

Care and food etc, for my nan, have been incredible with understanding staff who work so hard and are so willing to do everything they can for you. I have always been welcomed with a friendly smile and hello, and they do everything they can to make my nan happy. The only thing I would improve is communication

between head office and relatives - just on updates on Covid rule changes etc, just to keep us updated, but I have no complaints other than that. The care home is always bright and clean, and the rooms are made personal to the resident's needs and tastes.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave a review for Summer Lane Care & Nursing Home. We appreciate all feedback and have passed on your comments regarding communication to the relevant people in our team. We are delighted to hear how happy you are with our care and support of your loved one; it is our pleasure to care for her as part of our family here at Summer Lane.

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Review from Sally T (Respite Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience

Some of the care staff are great but there is a couple that treat you like a bit of dirt.
You have to explain how to put a sling on properly as new staff do not get the training. The management does not care about the resident's well-being as you never see them helping out.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

We are sorry to hear that you did not enjoy your time with us at Summer Lane Care & Nursing Home. The well-being of our residents is at the heart of everything we do and we are saddened to hear that this was not your experience. We have taken on board your comments and will be discussing them with the staff team.

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Review from Mike B (Friend of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

Since moving into Summer Lane four-plus years ago. l have visited my friend twice a week and have nothing but praise for the staff, who are very professional in doing what at times can be a difficult job when it comes to meeting his daily needs. He has said that the staff are kind, caring and work hard

- meals cater for individual tastes and are wholesome, and there are daily activities for residents to join in if they so wish.
They have recently had a big redecoration up grade with new carpeting and furniture in communal areas, along with a hair salon and a new cafe for residents and their visitors.
I have always been made to feel more than welcome on my visits.

Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

Thank you for your kind review and for taking the time to do it. We are extremely pleased that your friend feels well looked after and happy here at Summer Lane. The renovations we have carried out are providing many different areas for our residents and families to use, like the fine dining room, which will be lovely for celebrating those special occasions.

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Review from P N (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience

My mom was at Summer Lane Care home in Weston. From the first contact, my mom was treated with respect and dignity. They kept me, her daughter overseas, regularly updated on her medical care. The staff helped me Facebook time her, they were always helpful in any requests I had of them. They put my mind

at ease. Polite staff, extremely professional. I would highly recommend their facilities. My experience has been awesome. And even when she passed, they helped me through that process too. Awesome staff and facilities. My mom was very happy there.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to write a review for Summer Lane Care & Nursing Home. We are delighted to hear how happy you have been with our care for your mother. We will pass your kind words on to the staff team and thank you for your recommendation.

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Review from H C (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident for nine months. She has settled in well and says that she could not ask for more. The staff are warm, friendly and professional in their approach. The facilities at the home are maintained to a high standard.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for your lovely review; we are very happy that mum has settled well and feels all her needs are met When all of our renovations are complete, we will be able to offer even more opportunities for your mum and her family to enjoy.

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Review from Ian H (Nephew of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience

The guys and gals at Summer Lane looked after my aunt for me while I went to my son's wedding in Mexico. What a brilliant job they did, and will definitely use them again in the future. Great work from all!

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you, it was a pleasure to have her with us and to be able to help. We are glad the wedding went well, and you all had an amazing time.

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Review from Kim M (Wife of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience

Although my husband was only there for two months, he was cared for to the best of the staff's ability. Not enough carers by far to provide the support and care/attention that dementia patients need and deserve. I never met the manager at all. The reception and admin staff were absolutely fantastic

and extremely helpful.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to write a review for Summer Lane Nursing Home. We appreciate all comments and will certainly take your feedback onboard. Over the last 18-months, we have faced a very challenging time, with recruiting and retaining staff being a major issue for the whole care sector. We have put in a number of measures to address this, and our aim is always to ensure our residents are safe, happy and well.

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Review from Ian N (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

My mother, who suffers from Dementia, has been a resident for 18-months. During visits and through regular communications, often fraught due to the COVID pandemic, the staff have been tremendous. The administrative team have been thorough and professional, and the day to day care that Mum receives appears

to be of the highest order. Mum, who can be very difficult at times, always appears happy and content around the staff. The building, along with fixtures and fittings, is modern, light and airy. They have good security and during the pandemic, as regulations eased, they had put in place strict measures for visiting, which was very reassuring. My wife and I are extremely pleased that Mum has settled in and that she seems to have a good rapport with the staff. All the members of the staff with whom I have been in contact with, have been professional and caring.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you kindly for your lovely review. Covid has made this a particularly difficult time, but we have taken every precaution we could to keep our residents and staff safe and this has proved very successful. We thank our residents and families for their understanding and support during this stressful time. We are very pleased that your mum has settled so well and is happy here and glad that you and your wife are happy with Summer Lane.

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Review from Noel S (Son of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience

During the short time, my father was at Summer Lane, the care he received was excellent.
All of the staff and management that we met were efficient, helpful and kind.
They did a lot to make a difficult time more bearable.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review. We are glad to know that we helped to make what is a very stressful and upsetting time a little bit better for you and your family. Kind regards.

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Review from Suzie M (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience

The reception, admin, other staff, most of the carers are all good. However, I feel there is a huge lack of human interaction with the dementia patients on the Waverley Unit. I'm talking about love, holding their hands when they are sitting, talking to them, giving them their time, assuring them,

giving them some love, a rub on the arm etc. There are not enough carers and very much an institution rather than the human touch home and the love that is needed. However, there is a need to have at least 2/3 more carers on the Waverley unit (1st floor) purely to give the love and items I have mentioned earlier. This should either their job or, Summer Lane needs to ensure all carers have the time to do this spreading the workload and taking some of the workloads off of them with more carers. I feel it a total waste of money building a 'Pub' and 'Cinema' for the first floor as most of the residents would not understand. Also building more rooms should be replaced by more loving carers.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review for Summer Lane Care & Nursing Home. We appreciate all comments and feedback. Please be assured that our staffing levels are carefully planned to ensure residents receive plenty of interaction and stimulation. The planned improvements and new facilities at our home have been designed to provide opportunities for meaningful activities for people in a fully dementia friendly setting. We look forward to welcoming you to see the benefits of our new facilities very soon.

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Review from Ralph N (Son of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience

Mum has been at Summer Lane for four years now and has become very settled. There is a core of carers who have been there all this time and have established a rapport with Mum. Such continuity is essential since it has provided familiar faces through difficult times when it has not been possible to

make visits. Staff encourage Mum to join in the activities and are sympathetic to the fact that she is over 100-years-old and has hearing difficulties. During my visit this week, she had new hearing aids, was smiling, in a good mood and enquiring about her great-grandchildren. Mum and I are both happy with the care at Summer Lane.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review for Summer Lane Care & Nursing Home. It is our pleasure to care for your mother as part of our family here at Summer Lane. We are very pleased that you are so pleased with her care and look forward to welcoming you to our home again on your next visit.

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Review from Julie N (Daughter of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience

Communication is so good and I feel very confident that I know what is happening with Mum. I know she is safe and comfortable. I also feel that we have received help and support with coming to terms with Mum's dementia.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review. I am very pleased that you and your mum are happy with Summer Lane. It is a difficult time for families, and I am glad that we have been able to help and support you through this, and we will continue to do so in any way we can.

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Review from Pete D (Son-in-law of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

Staff always courteous and attentive to both residents and visitors.
Both my mother and mother in law have used this home for their care.
My mother passed away a couple of years ago but my mother in law is happy there.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review, and we are very pleased that your mother-in-law is happy and settled.

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Review from Jo C (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience

My mum had been in Summer Lane for four years before she unfortunately died earlier this year. So when my dad could no longer look after himself and needed to go into a care home Summer Lane was the only place he wanted to go.
The day he went in the staff were there to greet him like an old friend

which was so welcoming and reassuring for him. He was put into a lovely bright bedroom with his ensuite bathroom. The food has been wonderful, if he doesn't like whats on offer, the chef will make him an alternative to the other choices on the menu that day.
When he's well enough he goes down to the lounge where there are all sorts of activities that he can join in with. He watches old films, they play all sorts of games, have a sing-song and do a bit of light exercise to music.
Summer Lane is a really lovely caring place. The staff from the manager and reception through to cleaning staff are all very helpful.
Can thoroughly recommend Summer Lane.

Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

Thank you for your lovely comments. We are very happy that dad has made Summer Lane his home as well, the staff already knew him and he knew them from his visits to your mum, so that made the move a lot less stressful. He has settled in very well.

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Review from Paul L (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience

In December 2019 both my parents were living in supported care accommodation in Torquay. Mum's dementia was worsening rapidly and Dad fell, breaking his hip the week before Christmas. As 2020 started both were in hospital and I had to find a more local Care Home for them both, suitable for their different

needs. Summer Lane was a breath of fresh air when I first visited to view, compared to homes I had already seen in Torbay, Exeter and Weston-super-Mare. All the staff I had to deal with, from choosing a room, preparing for their needs before arrival and the dreaded paperwork of moving into another Health Trust, was dealt with seamlessly and with compassion. Unfortunately, Mum died in February, a week before their arrival date from hospital. So Dad suffered this loss, a funeral, then an ambulance journey to his new home, within a week!
All the staff have been outstanding in helping him through this tragic time and encouraged him to socialise with all the activities it provides.

Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

It was such a difficult time for you, your family and especially your dad. We are happy that we were able to help make a stressful time a little bit easier for you all. I know that your dad has settled in well and am very pleased that you felt our staff supported him in every way they could to make his move less stressful and helped him settle in to his new home. Thank you for your lovely comments about us here at Summer Lane and I will pass these on to my staff.

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Review from Dorothy (Wife of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience

Summer Lane ticks all the boxes for us and our family. We are so pleased with the care my husband receives. He is extremely well looked after by all the staff. Any medical issues are dealt with promptly and that is very comforting to know.
The home is spotlessly clean, there is always a lovely welcome

from the reception staff, and there is always someone available to talk to if I have any concerns.
I would have no hesitation in recommending Summer Lane Care Home.
It is a hard decision to put your loved one in a Care Home but we made the right choice in Summer Lane.

Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

Thank you so much for your lovely comments, I will pass them on to my staff. You are right, it is a difficult decision to make and we are glad that you, your family and especially your husband feel you have made the right decision in choosing Summer Lane.

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Review from S B (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience

Reception staff and office staff were caring, thoughtful and most helpful to our needs. They couldn't be more kind. The home was beautiful and bright and clean. Most definitely will use them again and would recommend it to others. Thank you.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review, it is very much appreciated and I will pass on your comments to my staff. We are always very pleased when respite residents and their families are happy and will come and see us and stay again. Many thanks.

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Review from Paulette H (Daughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience

I am on the understanding that the home is now on lockdown due to the current UK circumstances, whilst it is upsetting for myself and two other sisters that we cannot visit mum, I applaud you for doing this to keep our mum and other residents safe. We find Summer Lane a very good place for Mum to be

as she is well cared for and she loves the food. The staff are very friendly and the home is lovely and clean. Nothing seems to be too much trouble for them - this includes the ladies that bring round the teas. Please keep all the residents safe at this unsettled time for everyone; including all the staff.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review and your understanding of the situation at what is a very difficult time. I will pass on your comments to my staff and we are happy that Mum is settled and you are pleased with the care we give.

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Summer Lane Care & Nursing Home

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