Review from Jacqueline Y (Daughter-in-law of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law came for respite last year and loved it. She has now moved in permanently, and we as the family are very happy.
As soon as you walk in, it smells nice, staff are always smiling, and you are greeted with well looked after happy residents.
It's always clean, and the nursing staff

try to encourage activities.
Plenty of hot drinks are always offered and the facilities are very good indeed. My mother-in-law is quite fussy, and she's very happy indeed!

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for your lovely review, we are very glad that your mother-in-law is happy here and is now permanent. I will pass on your comments to my staff who always work very hard and its nice for them to know that you have taken the time to review our home and are happy. Many thanks.

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Review from L T (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

The home is always welcoming with friendly staff. Dads room is always clean and fresh and the staff all refer to him by name. Any queries are addressed quickly. My only criticism is that personal care possessions should not be used on other residents i.e electric razors this has happened a few times

with my father's razor which we have had to go and find it. Apart from this all ok.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your review and that you are happy with our home. I am sorry you have a concern about personal care possessions and if you would like to ask to see me or our deputy when you are next visiting we can discuss this further.

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Review from Chris Y (Son of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience

My father has been a resident at Summer Lane since 2017 and enjoys living there. Due to the nature of his condition, he initially had difficulty settling into his new surroundings, however, the staff were extremely supportive of him and worked patiently to minimise his distress. Two years later and

Dad is very settled there, has a great relationship with the staff and carers and happily sees it as his home.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you very much for your kind review. It does take time for residents to settle to a new environment and we do try very hard to minimise the distress they go through and I am very happy that dad has settled well and thinks of this as his home and is happy here.

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Review from M D (Son of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

The care given to our mother when she was a resident was excellent. Very comfortable rooms. We have no problems with recommending Summer Lane Nursing Home.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review and that you were pleased with the care we gave your mother.

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Review from Molly L (Wife of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience

I have been coming here for a very long time to visit my husband. It is a very nice place and my husband is very happy here, If he is happy then so am I. The carers are all nice and friendly and know their jobs. I don't think there is much more to say about it.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you very much for your lovely review, I will pass on your comments to my staff and I am very glad that your husband is happy here.

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Review from J B (Wife of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Summer Lane for just over 1 year. I have been happy with the care he receives and have recommended it to several people. If ever there is something that concerns me I know I can approach the staff and they will sort it quickly. The monthly meetings for family members

are excellent.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you very much for your review and for passing on your recommendations. It is always a hard time for people looking for care for their loved ones and to have someone's recommendations will always help that difficult decision. We are also very glad that you enjoy the monthly meetings.

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Review from C B (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

Lovely place, well maintained and excellent food. The rooms are good and spacious. The staff available do their best but for the size of the home and the number of residents, I do not think that enough hands-on carers are available. There seems to be more paperwork than caring and sometimes due to holiday,

illness, etc. there is no replacement for activities and so residents are left in the lounge with just the television.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you very much for your comments, if you would like to come and see me when you are next visiting when we can discuss the points you have raised. Many thanks.

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Review from Nichola O (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

My mother is very happy to be here which makes me happy. The management and staff are lovely.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind comments and we are glad that your mother is happy here.

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Review from A H (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience

The care staff are wonderful and they look after my dad really well. I cannot fault them.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely comments, I will pass them on to my staff.

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Review from R A (Brother of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience

Summer Lane Nursing Home is a purpose-built care home and provides a very good service.
My sister has been a resident for almost a year and all the staff have carried out their duties at a very high standard sometimes under difficult situations.
My sister is happy which helped us as a family and the

staff are helpful if we do need any information. So thank you all at Summer Lane.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind comments, it's always nice to know that our residents are happy. I will pass on your comments to my staff and tell them how much you appreciate their help.
Have a very good Christmas.

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Review from A G (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

Lovely homely feeling, dad calls it home. It is his home from home.

Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

Thank you for your kind review. That's exactly how we want your dad to feel, that this is home and glad he does, and we are pleased that you are happy with our care.

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Review from Robert D (Son of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

Each member of staff looked after and cared for my father in an extremely comforting, friendly and professional manner.

Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

Thank you for your kind review and I am happy that you were pleased with the care given to your father. I will pass on your comments to my staff.

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Review from William L (Resident) assisted by family/friend published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been here for 4 years and 4 months.
He has enjoyed every moment here. He thinks all the staff are very nice and friendly and very kind to him.
He is very glad that he came here, it is always kept clean and tidy, they look after him very well.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

We are very glad that your husband is happy here, it's always nice to know that residents enjoy their time with us and I have passed on your lovely comments to my staff. Thank you for your lovely review.

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Review from Richard T (Brother-in-law of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience

When looking for nursing/care home for my brother in law, I and my wife drew up a short list of three homes to visit. Without a doubt, this home far exceeded our expectations. On our initial visit we were met by a senior nurse who explained in detail what care they could provide, the activities undertaken

and showed us the room that he would occupy. The room was on an upper floor with far reaching views and provided with an adjustable bed and air mattress, en-suite bathroom, television and modern furniture, all of which was in immaculate condition. Observing the care that was being provided and the respect being shown to residents we had no doubts that this was the one.
Upon visiting we were impressed from the moment we entered, by the reception staff, the trained nurses and care assistants. Their professionalism and caring attitude towards residents, and also relatives, convinced us we had made the right decision. A relative, a GP, who visited said he had never seen a better home.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you very much for your lovely review. I have passed on your comments to my staff and I am very happy that you and your family feel you have made the right choice in placing your brother in law here at Summer Lane.

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Review from Beryl C (Wife of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

I am more than satisfied with care and support given at all times.
Security, food, cleanliness.
It is very good value for money.
No faults at all.

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Review from D W (Husband of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

We were recommended Summer Lane by staff at another home. My son and I have been very pleased with the level of all-round care given. The entire building is very clean with plenty of window light and decorating maintenance is certainly an ongoing activity.
With 7 day a week coverage, activities and

entertainment are well catered for any resident, with encouragement to take part.

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Review from Hilary R (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

The overall appearance of the home on my regular visits to my father is clean, tidy and in good decorative order. Some of the furniture looks tired but always cleaned and free from accidental spills. All the staff are very pleasant and cheerful towards dad and the family, even when dealing with difficult

situations.
Management contact in regards to admin, I have little contact with the house, only by telephone to accounts office. The food is good and dad enjoys his meals, plenty to eat and drink and always available in the room or tea room on the floor.

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Review from Summer J (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience

An emergency temporary placement where Mum was treated with care, consideration and dignity. She made much progress physically and emotionally. Medication well managed. Excellent activity facilitator who bonded well with my mother. Welcoming and reassuring receptionist. Mum enjoyed the food.

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Review from Leah C (Daughter of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience

Mum was taken into Summer Lane for respite care when my dad was admitted to hospital. Mum has late-stage Parkinson's and I cannot praise the whole team there highly enough. They are wonderful. From the people who care for her on a daily basis, treating her with dignity and respect and keeping her comfortable,

the nursing staff who ensure she gets her medication when she needs it and picking up on any additional conditions which need attention; the facilities team who look after maintenance to a really high standard; the laundry and the catering colleagues; right through to the front of house team who are exceptionally welcoming, efficient and friendly. Sincerest thanks for taking such good care of mum during a difficult time.

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Review from T B (Brother of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience

All staff friendly and helpful.

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Summer Lane Care & Nursing Home

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