The Manor House

Uphill Road South, Uphill, Weston-super-Mare BS23 4TA
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9.5 40 Reviews
  • The Manor House, Weston-super-Mare
The Manor House Nursing Home is an attractive nursing home for older people located in the district of Uphill, close to the Weston Super Mare town-centre.

The 200-year-old heritage building has 22 rooms, all tastefully decorated and with good facilities and amenities.

There is an accommodating lounge area which looks onto south facing gardens, hairdressing salon and residents/relative kitchens for free access to coffee, tea and light refreshments.

At The Manor House, person-centred, non-discriminatory care is provided for all clients, and the dignity of individuals is respected at all times.

The philosophy of the home includes ensuring that the residents feel 'at home' in a safe environment. The home endeavors to exceed the national minimum standards of care as described by the Care Quality Commission (CQC). The aim of the home is for residents to keep their own identity and individuality.

The Manor House has a warm and friendly atmosphere with all the comforts one would expect from a nursing home that includes twenty-four-hour nursing care from professionally qualified nurses and carers.

A visiting Chiropodist will attend to your podiatry requirements. A Hairdresser visits the home once a fortnight.

The activity coordinator organises and offers various activities to stimulate the residents mentally and physically, including outside entertainment, small trips etc.

The activity coordinator also organises celebrations during the year which include Christmas, Easter, bonfire night, fairs, etc.

They encourage visits by clergymen of all denominations to visit the nursing home to provide for the spiritual needs of the residents. There is a monthly service within the home. Alternatively, you may wish to attend your own church with family or friends.

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Care Provided by The Manor House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Shreyas S A I N Ltd
  • Person in charge
  • Emma Prescott (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for The Manor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,320
    • Self-Funded Nursing Dementia Care from £1,320
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,320
    • RESPITE Self-Funded Nursing Dementia Care from £1,292

  • Fees include all in house costs, including laundry service.
    Additional charges for hairdressing, newspaper and magazine provision and chiropody.
  • (these prices are only a guideline, please contact The Manor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcoming visitors at any time.


  • Parking

  • Spacious car park at the home.


The Manor House Reviews (40)

Total of 40, showing 1-20
9.5

The Manor House has a Review Score of 9.5 (9.472) out of 10, based on 7 reviews in the last 2 years. Over all time The Manor House has 40 reviews.

Overall Experience

  • 30
  • 9
  • 1
  • 0
  • 0

Date Published

40
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4
7
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Review from D W (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Manor House and receives excellent care. All the staff are extremely caring, friendly and professional. When visiting we are always welcomed in and never feel in the way of the working of the home.

Reply from Emma Prescott, Manager at The Manor House

Thank you so much for taking the time to provide a review for the home. I am really happy to hear that you feel Mum is being cared for well, and you also feel welcomed into the home. I will make sure the staff receive your lovely feedback.


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Review from Suzanne B (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Manor House since April 2024. The manager and staff have helped her to settle with their kindness and compassion and care for her with the utmost respect and dignity, so much so that she is now able to call it her home. Something she struggled with immensely as she
did not choose to leave her own home but her illness brought the change about. The building is light and airy and has a very friendly, calm atmosphere. Her room is always clean and there is a fresh smell to the home. We all are made to feel very welcome at any time. The consistency and kindness of carers has had a big impact on settling Mum, and she has built a good rapport with the staff. All staff take time to call in and chat for a while which she enjoys. The nurses took great care of her too and kept us well informed when Mum was poorly- communication is key and helps us so much. We all, as a family, feel so happy that Mum is cared for so well and that she is comfortable and happy.

Reply from Emma Prescott, Manager at The Manor House

Thank you so much for the lovely review, we are so grateful for your feedback. The staff will be happy to know that they have helped to settle Mum in and ensure that she feels at home. I would also like to say that family is every bit as important as the people living in the home, so I am glad to hear that you feel welcome whenever you visit and that you have experienced good communication from the staff.


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Review from Antoinette Y (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum moved into the care home approximately 2 years ago. It was a worrying time for Mum and the family. As soon as we arrived at her new home we were warmly greeted on the driveway by smiling staff who took great care to make Mum feel comfortable and safe in her new environment. She had her
own private room ready for her. I knew I had done the right thing for Mum as she settled in quickly.
Mum spends most days in the lounge area where staff keep a close eye on her. There is usually music playing and the staff involve the residents in lots of activities. Birthdays are always celebrated with cake and there is a Christmas party which family and friends join in. The staff are just lovely they truly do lovingly care for their residents and are so kind. I don't think Mum could receive any better care than here and I would highly recommend them to anyone looking at a care home for their loved one. I feel very lucky that I have found this special place for my mum.

Reply from Emma Prescott, Manager at The Manor House

Thank you so much for your lovely review. We do care very much for the people living in the home, and their friends and family, so it is heartening to hear that this shines through. I am so pleased that you feel you have made the right choice for Mum. I will pass your kind words on to the staff and we will see you soon.


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Review from Mario F (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always satisfied and assured that Mama was cared for throughout her time at the home. Will not forget the kindness and affection.
Eternal thanks. Her final hours were filled with love and concern for her comfort and peaceful passing. Truly grateful.

Reply from Emma Prescott, Manager at The Manor House

Thank you so much for your lovely review. It was a joy and an honour to have Mama in the home and of course her family too. We will remember you all with a smile and much love.


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Review from Ian T (Husband of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved wife was discharged from hospital in mid-January 2023 to The Manor House Care Home for end-of-life care, being too frail to survive the major surgery which was required. At The Manor House, she was nursed with affectionate, professional and attentive care until her death in mid-April.
The
management and their team of carers showed great compassion throughout - to my wife as well as to me and my family. We are truly thankful for the care she received.

Reply from Emma Prescott, Manager at The Manor House

Thank you so much for your kind words. We were honoured to have your wife with us here and I am so glad that you both felt supported through such a sad and difficult time. I will pass your comments on to all the staff who will take great pride in knowing that they helped to make a difference. We wish you all the best.


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Review from Gareth L (Son of Resident) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last four months as a resident at The Manor Care Home in Uphill. Although he was confined to bed he enjoyed the view from a large quiet room that overlooked the back garden. The Manager, nurses and care staff all did their best to keep him as happy and comfortable as possible.
Meals
were taken to him promptly and care staff were very encouraging and patient when feeding him. He was always kept clean and presentable and treated with full dignity. I was always kept updated about any changes in his condition.

Reply from Emma Prescott, Manager at The Manor House

Thank you so much for your lovely review. We all really cared for your dad and he is still missed in the home. I will pass your lovely comments along to the staff, I know they will appreciate your kindness and taking the time to leave such positive feedback. We wish you all the best.


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Review from D H (Wife of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a severe stroke, my wife is bedbound. She has become content with the situation and is happy with the nursing and contact with staff. She finds it difficult to understand some of the staff, however, is pleased with the cheery manner of all.

Reply from Emma Prescott, Manager at The Manor House

Thank you for taking the time to provide a review of our home. It is lovely to hear that your wife is happy with the nursing and contact with the staff. A cheery home with kind staff is what we aim to create, so it is fantastic to hear we are on track. I will pass your kind words on to our team.


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Review from Christine B (Niece of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When our uncle arrived, he was just in need of some help. In the end, he needed help with every aspect of his life. From when the manager changed, this looked up. The end of life care was above everything we could have asked for.

Reply from Simon Potter, Manager at The Manor House

Thank you so much for your lovely review. We wish you and your family all the best.


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Review from Becky G (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at The Manor House for some seven weeks on end of life care. During the time that she was there, she was treated by all management and staff with love and attention. All staff treated us, her family, with respect and love too. It made a very difficult situation for our family a little easier
to bear.

Reply from Simon Potter, Manager at The Manor House

Thank you for your positive review - our staff team take pride in the care and attention that we pay to our residents and families, especially during such difficult times. I am pleased to hear that this made it a little easier for you all, as a family. I will pass on your kind words to the staff team.


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Review from Greg W (Husband of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident here from August until she died from Idiopathic Pulmonary Fibrosis in November. The staff were always caring and dealt with her specific needs, which were fairly demanding, in a cheerful and understanding way, though the food she could eat and enjoy was limited. They changed rooms
for her at her request. The atmosphere in the home was always friendly and you could feel the good vibes. The cleanliness was very good and the home always smelt fresh. The staff always treated me with respect and kept me informed of any changes in her condition. They also supplied me with copious cups of coffee and arranged the occasional meal for me so I could spend more time with her. My wife told me on several occasions that she was really happy that I had chosen this home to care for her.

Reply from Simon Potter, Manager at The Manor House

Thank you for your positive review - we always try to ensure that our residents are happy and well cared for, this includes looking after families as well, particularly during the most difficult times. I will pass on your kind words to the staff team.


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Review from A W (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and the staff were very caring. Mum did not feel well enough to use any of the communal facilities but the extra support of nursing staff resolved some of the problems that preceded her stay and she was able to return to her sheltered housing. She enjoyed the food.

Reply from Simon Potter, Manager at The Manor House

Many thanks for your positive review. As well as providing excellent long term care at the Manor House we also pride ourselves in providing short term care to enable a person to recuperate and return back to their own home. I am happy to hear that our skilled nurses were able to use their expertise to resolve issues which required some more intensive support. I will pass on your kind words to the staff team and I will let our chef know that another of our residents was enjoying the food during their stay.


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Review from S D (Sister of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident here. Throughout the pandemic the Management and Staff have been so supportive, I cannot fault them in any way. The staff are professional and have done everything they can to keep everyone safe. When I've been unable to see my brother, I've had regular contact and updates from
them. The current manager is very knowledgeable and he and the staff go above and beyond to ensure my brother is happy and well cared for. Many thanks.

Reply from Simon Potter, Manager at The Manor House

Many thanks for your positive comments, I will pass them on to the staff team, I am happy to hear how pleased you are with the care your brother is receiving.


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Review from Michael P (Son of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident and suffering from dementia. He is well cared for and well presented whether in his room or the day room. The team and the manager are available to answer any queries with regard to Father's care. Very pleased with the care he is receiving.

Reply from Simon Potter, Manager at The Manor House

Many thanks for your positive comments, and I am happy to hear how pleased you are with the care your father is receiving. I will pass them on to the staff team.


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Review from S B (Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House staff are excellent and caring. Total vibe in the house is very good.

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Review from Paul F (Son of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased to have placed my mother in this home. She is well cared for and management and the team take her wishes for food, drink and activities into account. My mother is also very pleased with the care saying it is "second to none".

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Review from C M (Sister of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister lived in The Manor for nearly three years. Everyone who works there is very pleasant, from the time they open the door to visitors. The clients and visitors are well looked after with many cups of tea and biscuits. Everyone always looked so comfy in their chairs and entertainment was well
received on occasions. This home is very clean without any smells - unlike some I have visited. All members of my family that visited The Manor were very impressed with the kindness and attention given to the clients. It's a real home from home.

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Review from C M (Son of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after by the nurses all of my family couldn't be happier with how well she is treated. The manager takes much pride in the running of the home. I would highly recommend anyone to stay here to be looked after.

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Review from R O (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole team at The Manor have great compassion and empathy. The senior management were always available if needed and would offer extra support where needed. This support was also offered to us as a family as well as to my mother during her time there.

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Review from Steve H (Stepson of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law often boasts how he got bacon and eggs for breakfast. The Manor House provided excellent care and supported all of his desires and needs. Even under, sometimes, difficult circumstances.

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Review from Denise P (Cousin of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is end of life in the Manor House. The care and kindness they have shown to him is excellent. The staff are all very kind and helpful
The manager is very hands-on and if there is a problem, it's sorted straight away. I find The Manor House is very homely.

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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for The Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for The Manor House is calculated as follows: ( (65 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 79 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for The Manor House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Prescott

Job Title: Registered Manager

Joined: 2022

Emma is a dedicated and compassionate Care home manager with over a decade of experience in the healthcare sector. Her career journey has been driven by a deep commitment to enhancing the quality of life for residents and fostering a supportive and enriching environment for the staff.


Personal statement:

"My mission is to create a nurturing and supportive environment where residents feel valued, respected and cared for. I believe in fostering a culture of compassion and continuous improvement, ensuring that our home is a place where both staff and residents can thrive. "


Frequently Asked Questions about The Manor House

What types of Care is The Manor House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Manor House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Manor House have?

There are 17 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Manor House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Manor House to the centre of Weston-super-Mare?

1.6 mile(s) as the crow flies, distance by road may be significantly further.