The Manor House

Uphill Road South, Uphill, Weston-super-Mare BS23 4TA
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9.5 40 Reviews
  • The Manor House, Weston-super-Mare
The Manor House Nursing Home is an attractive nursing home for older people located in the district of Uphill, close to the Weston Super Mare town-centre.

The 200-year-old heritage building has 22 rooms, all tastefully decorated and with good facilities and amenities.

There is an accommodating lounge area which looks onto south facing gardens, hairdressing salon and residents/relative kitchens for free access to coffee, tea and light refreshments.

At The Manor House, person-centred, non-discriminatory care is provided for all clients, and the dignity of individuals is respected at all times.

The philosophy of the home includes ensuring that the residents feel 'at home' in a safe environment. The home endeavors to exceed the national minimum standards of care as described by the Care Quality Commission (CQC). The aim of the home is for residents to keep their own identity and individuality.

The Manor House has a warm and friendly atmosphere with all the comforts one would expect from a nursing home that includes twenty-four-hour nursing care from professionally qualified nurses and carers.

A visiting Chiropodist will attend to your podiatry requirements. A Hairdresser visits the home once a fortnight.

The activity coordinator organises and offers various activities to stimulate the residents mentally and physically, including outside entertainment, small trips etc.

The activity coordinator also organises celebrations during the year which include Christmas, Easter, bonfire night, fairs, etc.

They encourage visits by clergymen of all denominations to visit the nursing home to provide for the spiritual needs of the residents. There is a monthly service within the home. Alternatively, you may wish to attend your own church with family or friends.

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Care Provided by The Manor House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Shreyas S A I N Ltd
  • Person in charge
  • Emma Prescott (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for The Manor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,320
    • Self-Funded Nursing Dementia Care from £1,320
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,320
    • RESPITE Self-Funded Nursing Dementia Care from £1,292

  • Fees include all in house costs, including laundry service.
    Additional charges for hairdressing, newspaper and magazine provision and chiropody.
  • (these prices are only a guideline, please contact The Manor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcoming visitors at any time.


  • Parking

  • Spacious car park at the home.


The Manor House Reviews (40)

Total of 40, showing 21-40
9.5

The Manor House has a Review Score of 9.5 (9.472) out of 10, based on 7 reviews in the last 2 years. Over all time The Manor House has 40 reviews.

Overall Experience

  • 30
  • 9
  • 1
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Date Published

40
0
4
7
33

Review from M D (Wife of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff and all very helpful. Food is very tasty and nicely served.


Visitors are always welcome and can participate in the meals. Tea and drinks are always available.


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Review from Caroline S (Brother of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home. One of the best I have come across. So caring and supporting, you always feel so welcome and they give you so much support and help if you need it. Always smiling and happy, such a caring home, they all treat you like family. It's very lovely.

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Review from J D (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very knowledgeable about the residents.
They do care very well for the residents.

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Review from Angela P (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Manor House for the last 2 years. We have been very pleased with the care she has received during this time. The staff and manager are great. The Manor House is a very homely residential home.

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Review from Richard C (Relative of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From a very smooth and efficient, hassle-free admission, the level of care and attention has always been of high standard.
All of the staff are always very friendly and helpful and made one feel as part of a family.
They always informed me of any problems that they encountered, however small.
An
excellent standard of care at all times.

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Review from Edward F (Husband of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and have no complaints. The staff are responsive, friendly and kind. Brilliant nurses, brilliant management. Excellent care.

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Review from Andrew B (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about this care home is first class - all the staff and management are so kind and compassionate, no matter what nationality, male or female, young or old. They couldn't have looked after mu mum any better - nothing was too much trouble, it is like an extension of your own home. Warm, comfortable,
secure and safe. I'm 62 now and I've booked my place in the home already. I like it so much! (about 2038)

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Review from John T (Brother of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent the last 3 weeks of her life at The Manor House Nursing Home.
The care and attention she received were second to none.
Nothing was too much trouble for the staff, who were always smiling and cheerful.
Whilst she suffered a lot of pain in that time, the staff were able to get a smile
or a laugh from her.
One hears so many poor reports from some care homes, so it is a great pleasure to be able to comment very favourably on the standards maintained at The Manor House Nursing Home.

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Review from Paul S (Son of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for this care home. Excellent medical and social skills. The manager who runs the home is kind, considerate and nothing is too much trouble. Mum is totally at ease with the manager and her staff. Mum passed away peacefully with total help and consideration from all the staff at Manor
House.

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Review from Wendy D (Daughter of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother recently had two stays at The Manor House. The home is a lovely old house with a lovely homely feel to it, located at the very base of Uphill hill, one of my mother’s favourite places. The staff were all very friendly but very professional as well. My family were always made extremely welcome
whatever time we visited. Sadly Mum passed away while she was there but the care she received with her passing was second to none. I would thoroughly recommend the home to anyone looking to find a safe and happy place for their relatives.

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Review from Janie W (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean home. Happy, helpful clean and tidy staff. Rooms nice and big. Management and staff knowledgeable and willing to help. Always smiling. Security great. Car park perfect. Home from home. Hair salon great. Activities fab. Food home cooked and presented well. My mum stayed here for a while and
I would highly recommend The Manor House to anyone. I wish mum had more time to enjoy being at this home. Thank you to everyone.

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Review from Doreen S (Sister-in-law of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We received a warm and friendly welcome. Having come a distance, we much appreciated the cup of tea on arrival. It was immediately obvious how much compassion was shown towards my brother-in-law.
The room was very homely and with some of his own personal things around him, he settled in very quickly.
Attention to details was above and beyond all expectation. Would be highly delighted to recommend The Manor House to anybody needing care, with a personal touch.

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Review from Valerie L (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the homely atmosphere and notice a big improvement in the running of every aspect now.

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Review from Denise P (Cousin of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The last few months the home has shown a big improvement. Staff are very friendly and very helpful. The home is very clean and tidy. If there is a problem the staff are very responsive and sort if out. The care side of it is very good and the residents are treated with dignity. Plenty of parking which
is good.

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Review from A B (Friend of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here for the last 18/20 months or so and has been receiving the best attention possible. All the staff have been exceptional in their care and attitude. Have been really pleased with the care that has been given.

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Review from G W (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been admitted her end of life care and I have found the service to be well run, efficient in its aims, all staff have shown mum tender loving care in a human thoughtful manner.
The are welcoming to our family, involve us in decisions and put mum's welfare and wishes at the heart of everything
they do.
I would recommend to anyone needing care.

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Review from Liz d (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been cared for at the Manor House nursing home for the past three years. She is now almost 104 and we find her care to be excellent. The staff are all very kind, gentle and caring towards her. The manager is very hard working and does all she can to keep improving everything. Overall we feel
we could not find anything better. Mum enjoys and joins in all aspects of entertainments.

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Review from S S (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been treated with kindness under difficult circumstances and Dad has been cared for since September with a lot of support when needed.
Staff have a lot of patience with residents and remain cheerful throughout.

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Review from T K (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved to The Manor House after a long stay in hospital. Since her arrival, she has been treated with kindness, dignity and professionalism. She has been given the encouragement and support she needs to enable her to enjoy her time in this peaceful home where activities and entertainment
are provided with enthusiasm. Thank you.

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Review from Ken E (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very lovely.
I always like coming here for respite.
They are all very good. I really love the food.
I like the way they care very much, always clean linen, lovely staff.
The activities are excellent and I have lots of happy times.
There wouldn't be a better place for people that
need care.
I would recommend it to anybody.

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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for The Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for The Manor House is calculated as follows: ( (65 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 79 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for The Manor House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Prescott

Job Title: Registered Manager

Joined: 2022

Emma is a dedicated and compassionate Care home manager with over a decade of experience in the healthcare sector. Her career journey has been driven by a deep commitment to enhancing the quality of life for residents and fostering a supportive and enriching environment for the staff.


Personal statement:

"My mission is to create a nurturing and supportive environment where residents feel valued, respected and cared for. I believe in fostering a culture of compassion and continuous improvement, ensuring that our home is a place where both staff and residents can thrive. "