The Leonard Elms Care Home

Brinsea Road, Congresbury, Bristol BS49 5JH
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8.5 23 Reviews
  • The Leonard Elms Care Home, Bristol
The Leonard Elms care home is part of the Optima Care Partnership - a remarkable family organisation based in the South West who aim to meet the needs of its local community.

The nursing home is a modern purpose built facility in a beautiful Country setting offing residents lovely rural views and extensive garden and outdoor space to enjoy.

The home offers unsuited bedrooms offering light and airy accommodation with a choice of lounges for dinning and socialization. A range of meal options are available and as you would expect regular entertainment and events to choose from.

The home provides dementia care services with staff training derived from the highly recognized Dementia Service Development Center at Stirling University.

The home has a dementia lead who focuses on best practice in this area. In addition the home provides for general nursing needs, and a pathway of care for residents with short or long term health conditions that require professional nursing intervention and the management of clinical support through to end of life care in homely surroundings.

Quality Nursing Care in a clean and safe environment where you will be treated with respect and kindness. The Leonard Elms offers appropriate clinical managment for your illness in a well led service sensitive to your needs.

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Care Provided by The Leonard Elms Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katie Maidment (Home Manager)
  • Admission Criteria
    • On Enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for The Leonard Elms Care Home

  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,200
  • (these prices are only a guideline, please contact The Leonard Elms Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Leonard Elms Care Home Reviews (23)

Total of 23, showing 1-20
8.5

The Leonard Elms Care Home has a Review Score of 8.5 (8.544) out of 10, based on 3 reviews in the last 2 years. Over all time The Leonard Elms Care Home has 23 reviews.

Overall Experience

  • 15
  • 7
  • 1
  • 0
  • 0

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Review from Paula C (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm doing a review again because I honestly think this care home is amazing. My mum has had a rough time lately with many seizures related to Alzheimer's and I have been so well supported by the staff to make decisions regarding her ongoing care. They also have been so fabulous with my mum and her behaviour.
She is well cared for. The food is cooked on site and good quality and varied. My mum remains physically well because of this and despite her challenging condition she is happy as the staff are so good. They love her like family and that's such a relief and means I don't worry so much. The nursing team is truly excellent, and caring, supportive and sensible decision making. I can approach the manager at any time, and she is excellent. They know my mum very well and are so patient and caring. The activities on are really really good. There's always something going on. They also educate relatives. It's absolutely outstanding. We are well-supported.

Reply from Katie Maidment, Registered Care Home Manager at The Leonard Elms Care Home

Thank you Paula, it really means a lot for the whole team to receive such lovely feedback. We feel very privileged to be able to care for your mum. Thank you for sharing your views.


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Review from J L (Wife of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning of my husband's stay at The Leonard Elms (nearly 3 years), I have been very happy with the care he has received. Nothing is too much trouble for the staff and they will often go the extra mile to ensure the comfort and well-being of the residents. Visitors are allowed any time (pandemics
permitting)! and always made very welcome. I would recommend the home to anyone seeking specialist dementia care.

Reply from Katie Maidment, Registered Care Home Manager at The Leonard Elms Care Home

Thank you for sharing your thoughts with us. We really do appreciate your feedback.


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Review from M B (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention and love to our family member was extremely high standard, all four years Dad was with his Elm's family. All staff supported us all in many different ways.

Reply from Katie Maidment, Registered Care Home Manager at The Leonard Elms Care Home

Thank you.
Best wishes to you all.


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Review from Deborah B (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 2 1/2 years with dementia which has been and is very distressing for her family. However, our distress has been mitigated by the high standard of care both she and we experience from the staff. During Covid, a hard time for everyone and particularly for nursing home staff,
communication was good and since then, the staff have accommodated the needs of the residents and their families as best they can. As my mum's condition has worsened and as an ex-nurse myself, I have been impressed by the high standard of nursing care carried out by all grades of staff.

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Review from P M (Wife of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, covid has restricted the number of times I have visited my husband, who has been in the care home for six months. However, on these visits, I have found the staff attentive, helpful and friendly. My son, my daughter and I are happy with the care and facilities he has at The Leonard Elms
care home.

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Review from U B (Wife of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my husband is exemplary. The staff are kind and caring to both myself and my husband. they go to great lengths to ensure that my husband has food that he can both eat and enjoy. He is content and kept clean and tidy. He can walk around unhindered, which he needs to. He is well looked after.

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Review from Anne B (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last few months of his life at Leonard Elms nursing home and my brother and I were very impressed with the level of care he received at the home. The strength of this home is the remarkable people who care for the residents who really seem to be dedicated and seem to care deeply
for the health and happiness of their residents. The home communicated really well with my brother and I and nothing seemed to be too much trouble.
We particularly appreciated how caring the staff were in Dad's final few days, which included great care about his comfort and wellbeing as well as great compassion for the members of the family, who visited. We can’t thank you all enough for your kindness and compassion.

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Review from C B (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Leonard Elms Care Home nursed my mother during the last weeks of her life with the greatest respect, dignity and love from the moment she arrived. My son and I were also cared for with the utmost kindness, surrounded by a warm, family atmosphere. A truly professional, caring team of
remarkable people.

Reply from Katie Maidment, Registered Care Home Manager at The Leonard Elms Care Home

Thank you, Christine. It was a privilege for us all to be able to look after you all.


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Review from Shirley O (Wife of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into The Leonard Elms in July 2020, right in the middle of the Covid pandemic. It was a very difficult time as I was unable to visit the home to view his room and facilities. The management and staff were very understanding and helpful. I only got to see my husbands room in the last
few days of his life in January. So I'm unable to rate everything. I cannot fault the care he was given.

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Review from Christopher B (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in The Leonard Elms Care Home for almost 18-months. I cannot fault the care she received from both the nursing and care staff at the home. They were very patient, showed great respect to my mother, and helped her in many ways to have a happy time there a possible. The management
team were always very approachable and helpful and were always happy to assist when I called to speak with my mother. The only comment I would make regarding any improvements that can be made is that the entertainment provided to the residents could be improved. Even before the Covid pandemic, there was not a lot of organised activities to occupy mothers mind. However, I know they are aware of this and talking to address.

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Review from C B (Wife of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident at The Leonard Elms Care Home for twelve months. The kindness he received from staff and management was very good and I had no worries whatsoever.

Reply from Katie Maidment, Registered Care Home Manager at The Leonard Elms Care Home

Thank you, Carol for your kind words.
All the team send you their kindest regards.
Best Wishes
Katie


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Review from Mary A (Sister of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was very happy at The Leonard Elms Care home and received good care. Thank you.

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Review from D H (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have resided at The Leonard Elms Care Home for a number of years and have always received the greatest respect from all the staff. They provide excellent care and ensure my parents have everything they need. Sadly my father died on the 15th June 2020, but, despite Covid-19 the care and
compassion he received during his last days were wonderful. He always said it was " The best care home in the world". These are carers who are and they respected his dignity to the end. I can only say thank you to them.

Reply from Katie Maidment, Registered Care Home Manager at The Leonard Elms Care Home

Thank you for your kind words. We are grateful that we were able to care for such a lovely man. All the team appreciates your support and our thoughts are with you.
Love and best wishes from Katie and the team.


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Review from L B (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Finding The Leonard Elms has been a total blessing for my mother and my family and that's entirely due to the excellent management there and the high-quality care, lovingly and professionally provided by all the nursing and care staff. The individual care my mother enjoys is tailored around her needs
and gracefully given. Mum is no longer stressed or frightened (as she has been elsewhere), but feels happy, well supported and relaxed. Nurses and care staff (and managers), are proactive and I feel I don't have to be constantly on guard for, and chasing problems - the staff are fully across my mother's needs and we couldn't be happier. Currently, there's a lack of activities, but managers are acting on this and looking to employ an activities coordinator. Great.

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Review from Philip W (Husband of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care shown to this individual during the course of her five-year stay has gradually improved over that time and her surroundings changed markedly throughout that period. The professionalism shown certainly over the last two years has reflected the efforts of the home to provide quality care to the
highest standards. Staffing I think has been a problem but typical of an organisation that is dependant on a shifting workforce. There has however been a core of dedicated and motivated staff who have provided and measured the care standards. Overall and on a human scale she was shown that degree of empathy and affection during her stay and coping with severe dementia which I felt was well meaning, sympathetic and loving on a professional scale. I would have no hesitation to recommend the home to others.
It also meant a great deal when a senior member of staff attended her funeral many miles away from the home.

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Review from Christine T (Wife of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in this home for approximately 7 years. He had vascular dementia and was looked after by very caring staff. The home has been amazing, not only to my husband but to me and our children. Nothing has ever been too much for them in dealing with a resident with dementia and all the challenging
behaviours which, unfortunately, comes with the illness. He was very happy from the start of his stay up until he received excellent end of life care. All staff at the home have been amazing and I cannot thank them enough. I would recommend this home to anyone.

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Review from Amanda K (Daughter of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's care was second to none.
It was the second time I have asked The Leonard Elms to assist in the palliative care of a relative, and on both, very sad occasions the compassion, care, help, advice, support and friendliness was of the highest standard.
I will always be grateful to all the lovely
staff who looked after my lovely Dad.

Reply from Stephen Crisp, Director at The Leonard Elms Care Home

Amanda, thank you for your kind words so soon after the loss of your Father; as you know we were pleased to help and care for your father and our staff are appreciative of the kindness you have shown to them. The manager and staff send their love.


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Review from June H (Wife of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband, who died in November, was resident from January 2012. Initially, a member of the mental health team visited him weekly, then monthly and finally twice a year due to government policy.
During the early years, the staff were allowed to assist him getting into and out of our car, but due to
his frailty, he was unable to go out as the care home said, due to health and safety, they were unable to help. I used wheelchair taxis for hospital appointments and occasional trips.

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Review from Royston F (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time we first arrived to mothers passing, which was under 2 weeks, every member of staff was courteous, friendly and always able to spare time to talk which was very comforting. I do not have much experience of care homes, but if The Elms is typical then the service on offer is first class.

Reply from Stephen Crisp, Director at The Leonard Elms Care Home

Thank you for your kind feedback, much appreciated.


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Review from Andrew L (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care to be excellent. The staff are friendly and show a genuine concern for residents. The activities were good although it's been a long time since Dad could engage with them.

Reply from Stephen Crisp, Director at The Leonard Elms Care Home

Andrew - Your feedback is very much appreciated by our staff who work so hard for our residents and are so proud to care - Take Care.


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Current Review Score: 8.5 (8.544)

Overview of Review Score

The Review Score of 8.5 (8.544) out of 10 for The Leonard Elms Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for The Leonard Elms Care Home is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.655 Points relating to the number of positive Reviews for The Leonard Elms Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 3 Positive Reviews ÷ 7.4 = 0.405

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about The Leonard Elms Care Home

What types of Care is The Leonard Elms Care Home registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Leonard Elms Care Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Leonard Elms Care Home have?

There are 37 Single Rooms.

What are the Facilities & Services at The Leonard Elms Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Leonard Elms Care Home to the centre of Bristol?

11.2 mile(s) as the crow flies, distance by road may be significantly further.