Winscombe Hall

Winscombe Hill, Winscombe BS25 1DH
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9.6 54 Reviews
  • Winscombe Hall, Winscombe
Winscombe Hall is a stunning Victorian Country Mansion House, nestling in the Mendip Hills amid an area of outstanding beauty, close to the Somerset levels and Cheddar. The Grade II listed building was built for the Reverend John Yatman and his family in 1836. The architects William Railton (designer of Nelson’s Column in London & Cardiff Castle) along with William Burgess (designer of fine art) were commissioned. The main house was completed in 1855, and remained as a family home for over 150 years until being converted to a care home in the last 15 years.

Cedars Care Group have tastefully updated this wonderful Victorian Mansion House whilst retaining and incorporating many of the original features, ensuring the buildings character is not spoiled and can be enjoyed by the residents.

Summary

•        Accommodates up to 39 residents providing short-term respite and long-term care

•        Caring for individuals who need a little extra help as they get older and suffer from age related illnesses such as short-term memory loss, dementia or Alzheimer’s

•        They focus on promoting individual choice, privacy and high levels of care and comfort

•        Dedicated dementia and Alzheimer’s setting

•        Highly trained staff attending to every need 24-hours a day

•        Single and double bedrooms available.

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Care Provided by Winscombe Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hannah Dowe (Manager)
  • Admission Criteria
    • Physically disabled residents over 50 years
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Winscombe Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,295 – £1,695
    • Self-Funded Residential Dementia Care £1,295 – £1,695
    • Self-Funded Nursing Care £1,295 – £1,695
    • Self-Funded Nursing Dementia Care £1,295 – £1,695
    • RESPITE Self-Funded Residential Care £1,295 – £1,695
    • RESPITE Self-Funded Residential Dementia Care £1,295 – £1,695
    • RESPITE Self-Funded Nursing Care £1,295 – £1,695
    • RESPITE Self-Funded Nursing Dementia Care £1,295 – £1,695
  • (these prices are only a guideline, please contact Winscombe Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Winscombe Hall Reviews (54)

Total of 54, showing 21-40
9.6

Winscombe Hall has a Review Score of 9.6 (9.647) out of 10, based on 12 reviews in the last 2 years. Over all time Winscombe Hall has 54 reviews.

Overall Experience

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Review from Kelly R (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Winscombe Hall Care Centre after a difficult 6 months with hospital stays and community care. The manager and her team have been highly attentive to our needs, they are a credit to the industry. The manager's compassion, enthusiasm and positivity are catching and what love
she has for her job, a refreshing change from previous experiences. Thank you to all the staff who go above and beyond for Dad and we can, at last, have a peaceful sleep at night. Such happy souls in a stunning environment.

Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre; we really appreciate your lovely comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions to ensure we continue to offer the best care and support for our residents and their families.


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Review from J D (Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, the staff are nice and very caring. The food is good and they cater for me, I'm vegetarian. I enjoy the walks out in the country the most and the creative days. The staff are lovely and the managers have worked hard to help me.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall

Thank you for taking the time to review your personal experience of living in our Winscombe Hall Care Centre, we really appreciate your observations and kind words and will make sure that these are passed on to our Home Manager and her team. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Katie S (Daughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult to write an up to date review as I have not been inside the home since March 2020 because of covid but I feel happy that my mother is receiving a high level of both medical and personal care. Staff turnover seems to be high but my mother always says how kind and helpful all the staff
are. When I was allowed to visit I was very impressed with the activities laid on for the residents, including visiting performers, crafts, gardening etc. Unfortunately, these have been curtailed because of covid restrictions. In my experience, all of the staff, including management, are extremely caring and show genuine concern and affection for the residents. I very much look forward to being able to visit the home again and mingle normally with the residents and staff.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre. Not being able to have the usual visiting arrangements for our residents was something that we did not take lightly and we understand how frustrating it was during the pandemic for our residents and their families. We are still following the Government guidelines during these final stages of restrictions, as the health and safety of our residents and team are paramount to us. Thank you for your support and understanding at this time and we look forward to being able to see you in our home, in an environment that enables the visiting of loved ones to be a much more interactive one than the past 19 months have allowed. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from M P (Wife of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful late husband stayed at this beautiful home recently. The care was outstanding. I spent some time with the clinical manager and her nursing team whilst he was very poorly and the new care manager, my apologies her name escapes me. All extremely caring and knowledgable. What would have normally
been a very distressing time for us all was made into a loving one by the staff. I would like to thank the clinical manager for giving me that extra time, I was such a mess, her empathy meant a lot to us all.


I only have one constructive criticism and that is the lady in the office is too quick on the phone and in person, sometimes we need more time as climbing those awful stairs at my age was a chore. Maybe the offices would be better suited where families and residents can access them.


I do talk to all my friends about the lovely experience we have had, thank you.


Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall

Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your kind comments and positive feedback and will ensure that your observations are passed on to our team in the home, including our Administrator.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Marlene S (Wife of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into care 6 months ago. He is extremely well cared for. My daughter and I are always welcomed. Information is given each time we visit. Any problems we are contacted straight away. I have complete peace of mind with my husband's care. It is clean and the food is lovely. The staff, from
cleaner to the high flyer are wonderful people and we are greeted by our names, which I find is nice.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall

Thank you for taking the time to review your experience of Winscombe Hall. We really appreciate your kind comments and observations and will ensure they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from D T (Brother of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care she received was excellent and she was reasonably content. Unfortunately, at that time, the only secure unit was that for dementia patients. Most of them more advanced than she was so she had only staff (who were very good) to mix and chat with.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall

Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your observations and kind comments. As mentioned in your review, due to Winscombe Hall under-going some refurbishments, the bedrooms available at that time were in Stable Cottage which is our secure environment. On completion of the refurbishments, the whole home will be opened up enabling residents to move around and socialise whilst in a safe environment.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from T H (Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Winscombe Hall has been at times of peace and happiness. Every member of staff has been so kind and helpful. It had indeed been a case of home from home. My grateful thanks to everyone. I am 96 years old and would be happy to return here for respite or??

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall

Thank you for taking the time to review your experience of Winscombe Hall. We really appreciate your comments and kind words, which have been passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Aiden D (Nephew of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven’t managed to visit the home as often as I like but recently went to visit my uncle who had a short stay at Winscombe Hall.
The location and building are beautiful, the staff made me feel extremely welcome (offering a drink) and were present within the Home.
His room was clean, it felt very
homely, warm and welcoming.
My uncle explained the activities that happen in the Home, which he is encouraged to join with (if he feels up to it) and the food he says is excellent as he gets a choice of what he would like to eat every day.
The care he receives from the staff is brilliant and my family are so thankful that we have a local place to help care for our family when we are in need.

Reply from Rebecca Morrison, Administration Manager at Winscombe Hall

Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your comments and kind words.


We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Laura M (Granddaughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my grandmother, I see a visible difference in and around the home.
Refurbishment of the rooms are being completed to a high standard and the home is always clean and smells fresh.
I see the same staff which is great and they all seem happy.


I can not fault the care they provide to

my grandmother. The home is constantly improving, which is great to see.

Reply from Rebecca Morrison, Administration Manager at Winscombe Hall

Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your kind comments.


We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Jan D (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past months, I have noticed a change for the better i.e. staff seem more attentive towards the residents. The area which I visit is a lot cleaner, the rooms are clean and the residents are clean and tidy which is so nice to see. This time of year the garden is very pretty and I know dad loves
the flowers.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall

Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your kind comments.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Jane A (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my late mother's time at Winscombe Hall she was treated with dignity and she was happy and comfortable. The staff were all very helpful and compassionate with all her care needs. If she had any problems it was always easy to talk with staff and the problem resolved. Mum loved the woodland view
from her room to watch birds and wildlife. Her fourteen months here before her death were made easier for her and her family by the wonderful care and commitment of all the home.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall

Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your comments and kind words.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Gwyneth B (Wife of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff worked so hard and with such goodwill and fun to make Christmas a memorable one for both residents and relatives. My husband's last month was traumatic, with his last 18 days being particularly stressful, however, the staff were wonderful, showing such tenderness in nursing him and kindness
in supporting us, his wife and two daughters. We could not have asked for more. We thank you all from the bottom of our hearts.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall

Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your kind comments.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Laurau H (Private Carer of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this beautiful grade 2 listed building a number of times in my capacity as assisting a gentleman who is there on respite.


I visited the home previously about a year ago and the improvements are large leaps. Having known the compliance manager from her previous work, I would highly

recommend Winscombe.


Well done to the nursing team you have turned this home around.


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Review from C H (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum passed away and one of the new managers cared for me, taking me to one side and spending time talking to me. The owner also helped me. Thank you to the staff and nurses for helping my Mum. Winscombe Hall is beautiful, thanks to a dedicated and caring staff team.

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Review from G M (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big warm welcome awaits you. Excellent staff and carers, who always help me with my questions.
Administrative staff are sometimes fast but always friendly.
The home smells nice and I am always offered food.

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Review from Hu Q (Private Carer of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good home to live. There provide good care and good food. Very friendly.

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Review from J A (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have really changed the home. Huge changes, more staff, better care and I know what is happening.
I would tell anyone if you want peace of mind then call Winscombe for your relative.

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Review from David R (Son of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has always been treated with great kindness by the staff at Winscombe Hall. I would really like to see staff giving my mum more one to one time, that sounds ungratefully possible. I know staff do spend time with mum on a daily basis but I'm talking about an hourly basis. I think it would make
such a difference to mum's wellbeing, the feeling that she still has a part to play. I would appreciate any replies you make either to be submitted by overland post or when I pay mum a weekly visit, usually on a Tuesday. Stay well.

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Review from Carol (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was admitted to Winscombe Hall after a bad experience with another nursing home. She died peacefully. There were some problems but the compliance manager dealt with all our worries and concerns. She spent a lot of time helping us come to terms with what was happening. If she is there then I would
recommend the home to people for last days being well looked after. I cannot thank her enough for the kindness she showed us.

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Review from Richard H (Son of Resident) published on 24 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winscombe Hall itself is a beautiful old house, set in wonderful gardens and most importantly of all, has the most fantastic staff who truly provide wonderful care for the elderly. My parents are currently there for the third time, and each time they stay they receive a genuinely friendly welcoming
greeting by the staff and immediately feel at home. Their room is a very large, light room full of character and overlooks the lovely grounds through two large bay windows. Whenever we visit, we too are afforded a friendly greeting and the offer of tea or coffee with biscuits. Mum and Dad both comment on the great variety and excellent quality of the food, and there are always activities on offer to those who wish to partake. I cannot fault Winscombe Hall as it has everything you could wish for in terms of gentle, and completely professional care for the elderly. I have absolutely no reservations in Mum and Dad spending their final time together at Winscombe Hall.

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Winscombe Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Winscombe Hall is calculated as follows: ( (97 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 139 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winscombe Hall is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Hannah

Hannah Dowe

Job Title: Home Manager

Joined: 2019

I started my career training to be a beauty therapist, where I gained the highest
qualifications. I initially moved to domiciliary care because I wanted to work in a profession
where I could help people, which has always been a passion of mine. I have never looked
back and genuinely feel it has been my calling.
My journey at Winscombe Hall began in 2019, where I quickly proved my dedication and
work ethic. Within eight weeks, I progressed from a carer to a Floor Manager, a testament to
my commitment to providing excellent care and my ability to take on new challenges.
In 2021, I was offered the position of Deputy Manager, and I have enjoyed the challenge and
learning the more in-depth nuances of care.
At the end of 2024, when the Manager decided to move on to pastures new, I was offered
the position of Home Manager. It was my great pleasure to accept, as Winscombe Hall holds
a large space in my heart, and I have great pride in the home. I am proud to be part of the
Winscombe Hall family and share in its achievements.
As I look to the future, I am excited about the opportunities to further enhance Winscombe
Hall. I am committed to maintaining its current high standards and am eager to explore new
ways to improve and innovate, ensuring that it remains a fantastic home for all.


Lisa

Lisa Brazier

Job Title: Home Finance Administrator

Joined: 2024

My career has always revolved around administration, but I only entered the care industry
when I moved to Weston in 2013. I love working in the care industry; even when you are
working in an office setting and not on the floor, it can still be so rewarding. I get to meet and
speak to the residents' families, from the first visit when they are viewing the home to an
ongoing point of contact throughout their journey, building positive relationships for all who
live and work here.
My journey with the Cedars Group began at Winscombe Hall in April 2024. The first time I
visited the home to meet the manager, I was immediately struck by the grandeur of the
country manor home. This unique setting is something I deeply appreciate and it's a privilege
to work in such a distinguished beautiful environment.