Winscombe Hall

Winscombe Hill, Winscombe BS25 1DH
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9.6 54 Reviews
  • Winscombe Hall, Winscombe
Winscombe Hall is a stunning Victorian Country Mansion House, nestling in the Mendip Hills amid an area of outstanding beauty, close to the Somerset levels and Cheddar. The Grade II listed building was built for the Reverend John Yatman and his family in 1836. The architects William Railton (designer of Nelson’s Column in London & Cardiff Castle) along with William Burgess (designer of fine art) were commissioned. The main house was completed in 1855, and remained as a family home for over 150 years until being converted to a care home in the last 15 years.

Cedars Care Group have tastefully updated this wonderful Victorian Mansion House whilst retaining and incorporating many of the original features, ensuring the buildings character is not spoiled and can be enjoyed by the residents.

Summary

•        Accommodates up to 39 residents providing short-term respite and long-term care

•        Caring for individuals who need a little extra help as they get older and suffer from age related illnesses such as short-term memory loss, dementia or Alzheimer’s

•        They focus on promoting individual choice, privacy and high levels of care and comfort

•        Dedicated dementia and Alzheimer’s setting

•        Highly trained staff attending to every need 24-hours a day

•        Single and double bedrooms available.

Care Provided by Winscombe Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hannah Dowe (Manager)
  • Admission Criteria
    • Physically disabled residents over 50 years
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Winscombe Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,295 – £1,695
    • Self-Funded Residential Dementia Care £1,295 – £1,695
    • Self-Funded Nursing Care £1,295 – £1,695
    • Self-Funded Nursing Dementia Care £1,295 – £1,695
    • RESPITE Self-Funded Residential Care £1,295 – £1,695
    • RESPITE Self-Funded Residential Dementia Care £1,295 – £1,695
    • RESPITE Self-Funded Nursing Care £1,295 – £1,695
    • RESPITE Self-Funded Nursing Dementia Care £1,295 – £1,695
  • (these prices are only a guideline, please contact Winscombe Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Total of 54, showing 41-54
9.6

Winscombe Hall has a Review Score of 9.6 (9.647) out of 10, based on 12 reviews in the last 2 years. Over all time Winscombe Hall has 54 reviews.

Overall Experience

  • 38
  • 15
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Overall Experience  Overall Experience 5.0 out of 5

Lovely caring home with very attentive Staff and Management. My friend was in for respite care and I wish I could have stayed too. Good food with lots of choice and I was always offered tea and biscuits
Well done all of you

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Overall Experience  Overall Experience 5.0 out of 5

I have found staff at Winscombe Hall friendly and welcoming, the home is always warm and homely paying particular attention to the decor. Tables are laid as if you are walking into a restaurant and the menu is inviting. Staff always welcome you with a beverage, I fell they take care of all little creature
comforts. The home is clean and spacious, it has a large hallway area and fireplace, the grounds are vast and picturesque and well kept.

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Overall Experience  Overall Experience 5.0 out of 5

I have visited Winscombe Hall a couple of times with my daughter, I have found the home to be warm and friendly, the staff are very welcoming and kind, I'm always being offered tea and biscuits. The activities on offer for the residents are rewarding and stimulating.
The management are very professional,
friendly and very approachable.
I would definitely recommend this beautiful home to others.

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Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit the home is always clean and tidy and the staff are very kind and attentive to myself and my relative.


There has been a change in management in recent months, this has had a positive impact on the home. Although there are lots of new faces, the staff are really caring and friendly

and seem happy working there.


The grounds are beautiful. I look forward to visiting in the warmer months.


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Overall Experience  Overall Experience 5.0 out of 5

I have visited Winscombe Hall on various occasions but the last visit I can visibly see the positive difference in the home. From a warm welcome on the front door to the friendly staff as I walk around, you get a really nice overall impression of happy, well trained and supported staff.

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Overall Experience  Overall Experience 5.0 out of 5

My Father lived at Winscombe Hall for 2 years prior to passing away in January 2017. Dad was very happy at the home as it was more like living in your "home" as opposed to a purpose built care home. Everyone was friendly and the nurses and carers did their very best to look after my Dad's complex
health needs. The meals were good and there were lots of activities on offer. Dad especially loved the garden and having tea on the patio in the afternoon sun. Visitors were always welcome at any time.

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Overall Experience  Overall Experience 4.0 out of 5

My husband had a bad fall and was admitted to hospital early last year. On his discharge from the hospital, I realised that I was unable to cope with his immediate needs. Our sons and 10-year-old granddaughter decided to look for a care home. We viewed, went outside and it was the grandaughter who
spoke first, they have a way of simplifying difficult situations ...Grandad would be happy here. He spent 2 weeks on this occasion and she was right he was happy. He has been in for respite on 3 other occasions. He also spends a full day a week here. Enabling me some free time knowing he is safe and spoilt.


The staff are fantastic always smiling and nothing is too much trouble.


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Overall Experience  Overall Experience 4.0 out of 5

I have generally found the home and care for my mum to be of a very good standard, however, as I live in Canada I have had in the past a number of occasions where the communication was poor and in fact a reluctance to provide this on a regular basis. However, after some discussions and raising the issue
with the HQ it was resolved.


I do however have to remind the home each week to update me.


The level of care my mum does appear to receive is very good and standards are generally high from the times I am back in the UK and then visit my mum.


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Overall Experience  Overall Experience 5.0 out of 5

This is the third period of emergency/respite care for both my in-laws over the past few months. During these times of continuing difficulty with them, the management of the home have been exceptional in responding to and providing support to us as a family, and in enabling the provision of care to
my relatives at short notice when required.
Throughout, the standard of care, consideration and professionalism shown has been consistently of a very high marker, and without exception, all staff exude a genuine warmth and compassion for the work they are doing, and for the residents they are caring for, which is a very special quality. Well done!

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Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, caring, good food, kind staff. Always warm, well ventilated and odour free. Great chefs, great food. Ma is very happy here and I am stress-free.

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Overall Experience  Overall Experience 4.0 out of 5

Winscombe Hall has and is undergoing quite a transformation since my husband moved there 18 months ago. I have seen many changes of staff but this always seems to be managed in a positive manner and in my experience has not affected the care my husband has received. Since a poor CQC report last year,
the management have responded in a big way and now the structure of business and nursing staff appears more balanced and efficient. It has been impressive. A new Activities Manager was appointed last year and she has been excellent bringing much-needed stimulation for the residents.


It is a very old house and yes the building outside and inside will continue to need lots of maintenance and updating but overall it has a very homely feel. There is still more to do but they are making large steps towards their goal.


I have never doubted the care that my husband has received. Nothing can be perfect but I return home at ease after each visit. I visit at least 2-3 times a week.


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Overall Experience  Overall Experience 5.0 out of 5

My Aunt loves Winscombe Hall and I have found all the staff extremely kind and caring. The new 'this is me' documents and summary of care needs in her room have been a joy to read. The compliance manager, I understand has written these, since she has been at Winscombe the change has been tremendous
and the care greatly improved. The new staff team are wonderful, and business manager has been very kind. I do hope the home continues with these improvements.

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Overall Experience  Overall Experience 5.0 out of 5

Following an ankle operation and not being able to weight-bear. I was mightily relieved that Winscombe Hall could rescue me on a short-term basis.
My welcome was warm and friendly and once there, my care was ideal. All facilities were kept immaculately clean and although there was a considerate change
of staff, all were very considerate and caring.


I had not expected to be out of action so had to take much paperwork etc with me so had little chance for the activities, of which there were plenty. The atmosphere and decoration in the dementia section was all excellent. The terrace and garden would be an absolute joy in better weather.


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Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the overall care I received during my 10 day stay.

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Winscombe Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Winscombe Hall is calculated as follows: ( (97 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 139 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winscombe Hall is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Hannah

Hannah Dowe

Job Title: Home Manager

Joined: 2019

I started my career training to be a beauty therapist, where I gained the highest
qualifications. I initially moved to domiciliary care because I wanted to work in a profession
where I could help people, which has always been a passion of mine. I have never looked
back and genuinely feel it has been my calling.
My journey at Winscombe Hall began in 2019, where I quickly proved my dedication and
work ethic. Within eight weeks, I progressed from a carer to a Floor Manager, a testament to
my commitment to providing excellent care and my ability to take on new challenges.
In 2021, I was offered the position of Deputy Manager, and I have enjoyed the challenge and
learning the more in-depth nuances of care.
At the end of 2024, when the Manager decided to move on to pastures new, I was offered
the position of Home Manager. It was my great pleasure to accept, as Winscombe Hall holds
a large space in my heart, and I have great pride in the home. I am proud to be part of the
Winscombe Hall family and share in its achievements.
As I look to the future, I am excited about the opportunities to further enhance Winscombe
Hall. I am committed to maintaining its current high standards and am eager to explore new
ways to improve and innovate, ensuring that it remains a fantastic home for all.


Lisa

Lisa Brazier

Job Title: Home Finance Administrator

Joined: 2024

My career has always revolved around administration, but I only entered the care industry
when I moved to Weston in 2013. I love working in the care industry; even when you are
working in an office setting and not on the floor, it can still be so rewarding. I get to meet and
speak to the residents' families, from the first visit when they are viewing the home to an
ongoing point of contact throughout their journey, building positive relationships for all who
live and work here.
My journey with the Cedars Group began at Winscombe Hall in April 2024. The first time I
visited the home to meet the manager, I was immediately struck by the grandeur of the
country manor home. This unique setting is something I deeply appreciate and it's a privilege
to work in such a distinguished beautiful environment.