Annabel House Care Centre

57 Lower Bristol Road, Weston-super-Mare BS23 2PX
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9.6 19 Reviews
  • Annabel House Care Centre, Weston-super-Mare
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Care Provided by Annabel House Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Advice Doctor Ltd
  • Person in charge
  • Amanda Hawley (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Annabel House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,335 – £1,500
    • Self-Funded Nursing Dementia Care £1,335 – £1,500
    • RESPITE Self-Funded Nursing Care £1,335 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,335 – £1,500
  • (these prices are only a guideline, please contact Annabel House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A small parking facility is provided on-site, however there is plenty of parking around the surrounding roads to the home.


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Annabel House Care Centre Reviews (19)

9.6

Annabel House Care Centre has a Review Score of 9.6 (9.646) out of 10, based on 8 reviews in the last 2 years. Over all time Annabel House Care Centre has 19 reviews.

Overall Experience

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  • 3
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Date Published

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Review from Claire D (Daughter-in-law of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law came into Annabel house as respite care in December 2024 she was classed as End of life. The change in her is absolutely amazing she is gaining weight, mobilising, participating in group activities. The home smells clean and all staff welcoming with nothing but fantastic things to say
about my mother in law. Her clothes are treated with respect and taken care of, lots of laughter around the home.
The team are angels and the change in my mother in law is incredible.

Reply from Niki Ayers, Home Manager at Annabel House Care Centre

Thank you for taking the time to leave your fantastic Review, I know the team will be really pleased to see your comments as they take real pride in the care they give to all of our residents.


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Review from Sandra B (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over a year and has received nothing but kindness and respect from all the staff. She is unable to do anything for herself and the staff have so much patience carrying out virtually everything for her and keeping her comfortable and safe. I would not hesitate to recommend
this home

Reply from Amanda Hawley, Manager at Annabel House Care Centre

Thank you for your excellent review of our home. The team will be so pleased to read your feedback, we take pride in providing the highest quality of care for all of our residents.


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Review from T B (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Annabel House staff are all wonderful, they care for my dad so well, that it feels like a family home. The staff are warm, nurturing and so patient with all the residents, they notice quickly when Dad is not himself and give him the medical attention needed; I can't thank the staff enough, I struggled
with Dad going into a nursing home when I could no longer meet his care needs at home, Annabel House staff have given my dad a safe caring home that feels like his home; Dad is calm, relaxed and appears happy & content here.

Reply from Amanda Hawley, Manager at Annabel House Care Centre

Thank you for your lovely review of our home, the team will be so pleased with your comments, as we aim to provide a smooth transition and home-from-home experience for our residents and their families.


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Review from J D (Wife of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn't have asked for better care for my husband, staff always treated him with respect and he was always kept clean and shaven. My thanks go to all staff for the care they gave him and also, how they treated me which helped me cope. I sincerely thank them.

Reply from Amanda Hawley, Manager at Annabel House Care Centre

Thank you for your kind words. We strive to provide the best care possible for our residents. We have a programme of ongoing refurbishment, improving the environment for our residents, staff and visitors.


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Review from Nicola B (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away at Annabelle House Care Home after being a resident for four years, we are thankful the staff wanted to keep her at 'home' for her end-of-life care. They were compassionate, caring and all of her care was of a high standard. It was very apparent, on her final days, how
much she was loved by the staff. We will always be grateful that she passed at home with people who genuinely cared for her.
During her residency, she was always well cared for and surrounded by love and laughter, even during the pandemic. The home manager always ensured a high standard of care throughout and although we could not visit, communication was fantastic.

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Review from Susan B (Wife of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Annabel House provides excellent care. My husband has been a resident there for almost three years. He has complex needs and can be very stubborn, but everyone on the staff is so good with him. They are caring, professional and always cheerful. Each resident is treated individually, with respect and
care. They care about me as well, everyone knows my name and asks how I am. I have had experience of other care homes, but Annabel House is by far the best, I highly recommend them.

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Review from Barbara T (Sister of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at Annabel House for two and a half years. I cannot speak highly enough of all the careers and managers. It is such a caring environment, and the focus is on the individual to ensure their needs are met. There is a family feel to Annabel House - relatives are welcomed and cared
for alongside their loved ones. When my sister became very poorly, she remained at the House. Her final days were made as peaceful as possible, and we felt cared for too. Thank you, Annabel House, for all you did for my sister and us - you really are an amazing team.

Reply from Amanda Hawley, Manager at Annabel House Care Centre

Thank you for your lovely words; it is an honour to care for our residents and their families.


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Review from Jayne B (Daughter of Resident) published on 10 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident from July 2022 until she died there on March 1st 2023. Previously, she went for respite over a period of three years. They were extremely professional, caring, loving and went the extra mile with all residents. I was very impressed. What a fantastic team, from cleaners, cooks,
carers, trained staff and management.

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Review from N F (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Annabel House is a small and caring home. My father has been happy here for three and a half years. He has deteriorated over the last few years with dementia but receives the best care. The staff and management are very friendly and have always given their care and time to my father as well as myself
when I visit, in what have been very testing times over the last two years. Thanks to all!

Reply from Amanda Hawley, Manager at Annabel House Care Centre

Thank you for your kind words. I am so pleased to hear how happy your father is here at Annabel House. All our residents mean everything to the team at Annabel. Thank you for your unwavering support during the pandemic.


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Review from A E (Husband of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite having no say in the choice of Annabel House for my wife's care, I could not be more pleased with the care she is receiving. Her needs are met with kindness, professional expertise, and love from all members of staff who come into contact with her. I am kept fully informed about her situation
and consulted regularly about all aspects of her care. I have no hesitation in recommending Annabel House to any potential resident.

Reply from Amanda Hawley, Manager at Annabel House Care Centre

Thank you for taking the time to review Annabel House. Our residents are the centre of all that we do. Thank you for your support.


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Review from Jenny W (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the pandemic, Annabel House staff and management have excelled in all aspects of Mum's care. Mum's needs are always attended to with compassion, professionalism, and most of all with a smile. We are always kept informed of all aspects relating to her care. As a family, we are truly grateful.

Reply from Amanda Hawley, Manager at Annabel House Care Centre

Thank you for your kind words. Our residents have a place in all our hearts. Thank you for your continuing support for the team at Annabel House.


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Review from Patricia A (Wife of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last few weeks of his life at Annabel House where he was treated with the utmost care and compassion, as indeed we were too. The staff were caring, warm and friendly and nothing was too much trouble. They took the time to get to know his likes and dislikes. He was treated with dignity
and respect at all times. The home was warm and clean and his room was always cosy and comfortable. I cannot recommend Annabel House strongly enough, except to say, should I need the services of a care home please take me to Annabel House

Reply from Amanda Hawley, Home Manager at Annabel House Care Centre

Thank you for your gracious and kind review of Annabel House. We strive to always deliver the best care for our residents and their families. Our door will always be open for you and your family.


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Review from Jane B (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived on 12/12/19 needing TLC and he has really received this over the last 10 months. When the inevitable happened the manager and all the staff rallied round for dad and all our family. I really can't thank them enough for their care particularly over the COVID lockdown.

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Review from M L (Sister of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Annabel House are constantly vigilant about my brother's needs and continue to care compassionately for him despite his erratic and sometimes very challenging behaviour. They understand him well and strive to bring out the best in him. I cannot praise the staff enough. The new activity
coordinator has managed to encourage him to socialise having been a recluse for years.

Reply from Tracey Green, Manager at Annabel House Care Centre

Thank you for your very kind review. I will pass it onto the staff. We all work very hard to see beyond the persons condition or illness, this gives us an insight into how to promote and maintain their mental and physical well being. It is a privilege and very rewarding to be able to care for your brother.


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Review from Janet B (Wife of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Annabel House for almost three years and was always treated with care and compassion, as were all the residents.
The staff always had a smile on their face and really cared for everyone's wellbeing.
I really couldn't have asked for anymore and was so pleased we chose Annabel House.
I would highly recommend it.

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Review from Douglas H (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mum spent her last couple of months being cared for by the team at Annabel House. We are so grateful for the kindness and care she was shown during this time. We only wish that she had come to them sooner, as we feel that she would have appreciated everything that it has to offer. The
management and lovely staff were a great support to us, at what was a very difficult time. We wouldn't hesitate to recommend Annabel House.

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Review from M C (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was looked after very well by the Annabel House team. I found the care that they gave my late father was warm, friendly and well suited to his needs. He was able to live his final months out very well and despite his illness, he seemed very happy there.

Reply from Claire Tanner, Home Manager at Annabel House Care Centre

Thank you very much for your lovely review. I will pass these comments onto the staff. It was a pleasure to be able to care for your father in his final months. The staff miss his sense of humour. Best wishes to you and your family.


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Review from Deb D (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are very well cared for and the carers have a good rapport with them. Residents are treated with dignity and respect and family members are welcomed to Annabel House and involved in the decision-making process. The home is usually clean and tidy and residents are well presented. Entertainers
work hard to keep the residents occupied. Sometimes communication between team/family could be improved. The food, plenty of choices and good standard.

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Review from M M (Wife of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my husband came into Annabel House I was really worried about how he would cope being away from home. To my and my family's amazement, he has settled in very well and he does not appear stressed at all.
The staff are very friendly and look after him very well. He has nourishing drinks and the
daily menu offers different choices. It is a huge relief to us all that he has been offered a place that really cares and that is Annabel House.

Reply from Angela Maynard, Clinial Manager at Annabel House Care Centre

Thank you for these lovely comments. Our staff will be so pleased to hear your comments, as they do their utmost to make every resident feel at home.


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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Annabel House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Annabel House Care Centre is calculated as follows: ( (78 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Annabel House Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Annabel House Care Centre

What types of Care is Annabel House Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Annabel House Care Centre provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Annabel House Care Centre have?

There are 24 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Annabel House Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Annabel House Care Centre to the centre of Weston-super-Mare?

0.8 mile(s) as the crow flies, distance by road may be significantly further.