Avon Lodge Care Centre

Southey Avenue, Kingswood, Bristol BS15 1QT
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9.5 67 Reviews
  • Avon Lodge Care Centre, Bristol
Avon Lodge provides high-quality nursing, dementia, residential, and respite care in the Kingswood area of Bristol.

Known for its welcoming atmosphere and outstanding specialist care, the home has earned a strong reputation in the local community. The dedicated team focuses on providing personalised care to meet the individual needs of each resident.

Avon Lodge offers the perfect balance between city life and peaceful surroundings. Just ten minutes from the city centre, residents can enjoy the vibrant amenities of nearby market towns, including shops, parks, and historic attractions.

In addition to long-term care, Avon Lodge also offers respite care, allowing individuals to stay for a short period, whether recovering from an illness or surgery or if their regular carers need a break. This service offers peace of mind, knowing that the highest standards of care are provided during each stay.

Activities are an important part of life at Avon Lodge. The team organises a wide range of options, from pampering sessions in the in-house salon to dementia-friendly activities like music therapy and reminiscence, ensuring there’s something for everyone to enjoy.

Accommodation spans three floors, with 62 fully furnished bedrooms that residents can personalise. The home’s beautiful garden, with flower beds, patios, and quiet spots, offers a peaceful retreat.

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Care Provided by Avon Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joby James (Home Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avon Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Nursing Dementia Care from £1,550
  • (these prices are only a guideline, please contact Avon Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.


  • Parking

  • The home have parking in their car park and also on the road outside.


Avon Lodge Care Centre Reviews (67)

Total of 67, showing 21-40
9.5

Avon Lodge Care Centre has a Review Score of 9.5 (9.514) out of 10, based on 18 reviews in the last 2 years. Over all time Avon Lodge Care Centre has 67 reviews.

Overall Experience

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Date Published

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Review from P S (Friend of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the management very good and assuring. The nurses and carers, excellent. The cleaners were very good and friendly. Would I stay there if I had to? Yes.

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Review from Deborah P (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received is excellent. She looks great and has recovered greatly. The staff are so caring and polite and I cannot thank them enough for the care they have given to my mother. The whole family are thrilled, she is now to return to her original residential home as this was an assessment
stay. The staff have made it possible.

Reply from Maxine Spincer, National Operations Manager at Avon Lodge Care Centre

Thank you for your kind words, I will pass this on to the care team. We are very pleased that we have been able to support your mother in her recovery and we all wish her and you well for the future.


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Review from Jill G (Daughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had previous experiences with two other care homes, I am very pleased to finally have found a care home that really cares for my father. In just one week of his admittance, I could see a vast improvement in his health, both physically and mentally. At last, I am able to have confidence in all
the staff who are extremely friendly, welcoming, and helpful. My father finally has the care he deserves and needs.

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Review from Martin P (Son of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Avon Lodge Staff, thank you for facilitating my visits to see my Mum last week. I was very pleased to meet many of you and hope to see you again on my next UK visit. Mum is very comfortable with you and very much enjoys her conversations with you all - thank you so much for your care and kindness,
it really is appreciated. Will bring more chocolate biscuits! Best wishes and thank you.

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Review from Ben R (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was admitted to Hospital in January 2021, he was given a grant for nursing care and was given a choice of 4 homes, after reading the reviews we decided Avon Lodge was the best fit. The reviews were not wrong, they were really good to my Dad. He was terminally ill but his health actually seemed
to improve during his stay although we knew this couldn't last.
The important thing is he felt safe and the staff cared for him in his final days.

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Review from Geoff B (Son of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care mother received was caring, compassionate and professional. I also was immensely impressed with the way in which everyone at the home helped and interacted with us in these very difficult times. Thank you, Avon Lodge, for making mother's last days so comfortable.

Reply from Francis De Villa, Operations Manager at Avon Lodge Care Centre

Thank you for your positive feedback. My condolences to you and to your family. I know that we are in a very difficult time because of this pandemic but we ensure that we continue to deliver care to the best of our ability. I will share your feedback with my team in Avon Lodge.


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Review from K W (Brother of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very good care home. My brother has been there 18 months now. The staff are very helpful and communication is very good. I have no complaints whatsoever.

Reply from Francis De Villa, Home manager at Avon Lodge Care Centre

Thank you for your positive feedback. This means a lot to the team at Avon Lodge, especially during this pandemic. We really appreciate your comments.


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Review from Andrew L (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was only able to visit my dad on two occasions before lockdown, but my impression was of a caring environment in very trying circumstances. From that point onwards, I was kept constantly up to date by phone in a sympathetic and understanding way, until his death at the end of April. I was unable to
experience all of the facilities during my very brief visits and can only judge by what I saw.

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Review from C C (Power of Attorney of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be a very friendly and happy home. My friend is very well looked after. She is happy with the staff, loves the food and enjoys the entertainment. The staff go out of their way to please and care for her. I could not have chosen anything better. I also had my husband there. I
would recommend to anyone.

Reply from Francis De Villa, Home Manager at Avon Lodge Care Centre

Thank you for your positive feedback. It is much appreciated by all the team at Avon Lodge.


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Review from R P (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad have both been residents in this home. My mum has been very well cared for over the past year. My dad was only there for a month but they helped him live and die with dignity despite the restrictions with Covid-19, they did everything they could to allow my parents to be together at the
end. The staff have been more than kind and supportive to me and my parents; they are the best!

Reply from Francis De Villa, Home Manager at Avon Lodge Care Centre

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.


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Review from Robert L (Son of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in on 27 January 2020. My first impressions were very good, she had been in hospital from end of October 2019 from another care home but they wouldn't take her back so she had Christmas in hospital. Then we had to find another home. Well, I wish we had seen this home the first time.
The staff from the time you go in were brilliant. It takes time to settle in but mother seemed to. The staff from management to the cleaning team all care and always had time for you as well. My mother was on Treetops, she passed away on 16 May. With the virus in the lockdown we were relying on staff, we had video calls. Anyway, I would like to thank the staff for looking after her and being with her at the end. Thank you.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you for your positive feedback for Avon Lodge team. We really appreciate your comments.


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Review from Suzanne O (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Avon Lodge from hospital on 19.09.2016.
She was diagnosed with Alzheimer’s 7 years previous.
Mum settled well, we were able to make the room personal to her, we even took some furniture in and put family photos up on the wall.
On mums birthdays I was able to take mums favourite fish
and chips and the whole family, grandchildren and great-grandchildren would be able to celebrate her birthday in the dining room.
Christmas was the same, we all went in over the Christmas lunch and spent the time with mum.
The lead nurses on Treetops as well as all the Carers, cleaners and the ladies that do the laundry were helpful and treated mum as part of their own family. The office staff always acknowledged you on arrival and very approachable.
She sadly passed away on 14th February during that week my husband and I were allowed to stay with her - they all made us welcome and set a table in a room with glasses, fruit juice, fresh fruit tea and coffee was always available.
I would thoroughly recommend Avon Lodge.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you so much for the positive feedback. This is greatly appreciated by all of the team here at Avon Lodge.


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Review from Jason R (Son of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The commitment of your staff during this recent crisis is amazing.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you for your positive feedback. It is much appreciated by all the team at Avon Lodge.


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Review from Sara M (Granddaughter of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I called to speak to my Nan. The carer was on a different floor but said it was no trouble while taking the phone to her. She was very friendly and gave me an update on how my Nan is feeling.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you for your positive feedback. It is much appreciated by all the team at Avon Lodge.


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Review from N H (Son of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff has been fantastic during this very difficult time in arranging video calls to my Mum and generally being very helpful and quite wonderful. They deserve medals.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you for your positive review. It is very much appreciated by all of the team at Avon Lodge.


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Review from N W (Relative of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was spotlessly clean. No nasty smells. room light and airy and well laid out. All the staff, from top management to domestic staff were caring, polite, kind, generous with time and comments. They were respectful of her needs and understood her poof sight. they would say who they were and what
they were there to do so she knew what was about to happen. Nothing was too much trouble Loved the freedom of being able to make her a cup of tea whenever we wanted to. Having previously worked in this profession, I would say its the best home I have ever visited. Thank you for your dedication.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you for your positive review. It is very much appreciated by all of the team at Avon Lodge.


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Review from Sonia H (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say a huge thanks to the staff and carers, especially in these uncertain, worrying times. It was my dads birthday yesterday, and the staff were very accommodating by bringing him out into the garden so that we, as a family could see him and be reassured, and for him to know we were
thinking about him. The smile on his face meant an awful lot to us. I know things are difficult and there is not enough staff, however, I know my dad is being well looked after. A big thank you from the family.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you for your positive feedback; it is appreciated by all the team here at Avon Lodge.


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Review from Jack R (Son of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the family of a resident, we would like to commend all the staff of Avon Lodge for the amazing job they are doing during this awful time. Care workers are working on the most difficult and challenging circumstances and we as families are so grateful for their dedication and professionalism. Thank
you so much.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you for your positive feedback; it is very much appreciated by the team at Avon Lodge.


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Review from Christine A (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident here for just over a year now and I can't speak highly enough of the care and support she has received during this time. However, during this Covid-19 lockdown, it has been so lovely to see and talk to mum courtesy of the lovely carers who, at times are using their own mobile
devices to set up video call sessions. I am truly grateful for this, thank you.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you for your positive feedback. It is very much appreciated by all the team at Avon Lodge.


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Review from Jacqueline W (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Avon Lodge for just over 6 weeks now. All care homes are currently in a lock down situation due to the threat of the Coronavirus. However, the staff at the home have been nothing but helpful in assisting us in speaking with Dad on the telephone and even helping us to video chat with
Dad so we can 'see' him and talk to him. Dad settled really well and loves the carers, who all look after him really well and genuinely care about him.
Nothing is too much trouble. The food is excellent and, prior to the lock down, we were able to visit whenever we liked. Thank you everyone, for making our Dad/Gramps feel so at home. He thinks he's in a hotel. Bless him.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you very much for your feedback. It is much appreciated from all the team at Avon Lodge.


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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Avon Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.514 for Avon Lodge Care Centre is calculated as follows: ( (150 Excellents x 5) + (37 Goods x 4) + (11 Satisfactorys x 3) + (12 Poors x 2) + (2 Very Poors x 1) ) ÷ 212 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Lodge Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Joby

Joby Jamers

Job Title: Home Manager

I enjoy making a difference in people's lives by providing person-centred care and treating residents with respect and dignity. As a registered nurse with NVQ 4 and 5 qualifications in health and social care, I have 15 years of experience managing care homes.


Erica

Erica Mahoney

Job Title: Administrator

I have worked in the care industry for 18 years, starting as a Care Assistant and progressing to Advanced Care Practitioner. I enjoy building relationships with residents and their families, enriching their lives by ensuring their days are filled with fun and laughter. Currently, I serve as an Administrator and embrace the new challenges this role brings.


Paul

Paul Britton

Job Title: Head Chef

Paul decided to work at Healthcare Homes for a fresh challenge having previously worked as a head chef for Four Seasons Healthcare.


Paul believes you need to have dedication, be hard working and man-management skills to be good in his role. The favourite part of his working day are getting feedback from the residents and being able to do food activities with them.


The biggest professional challenge in his current role has been managing the opening of the kitchen at Avon Lodge from scratch an the biggest career highlight is maintaining 5 stars for food and safety for nearly 10 years and being able to do a job he loves.


Paul believes he has good communication skills, man-management and listening to others which are all qualities that make him stand out.


His interests outside of work are cooking, reading and being a Father.


The best thing about working at Avon Lodge is being able to improve the residents’ quality of life.


Emma

Emma Collins

Job Title: Avon Lodge

I enjoy working here because it feels like home. I bring a positive mindset to enrich the residents' lives. I have completed Customer Service Training and Fire Marshal training.


Les

Les Palmer

Job Title: Maintenance Officer

I enjoy interacting with the diverse mix of staff and residents in the home. I enrich residents' lives by taking care of the little things that matter to them, like changing light bulbs or hanging family pictures. I hold an HNC BTech in Mechanical Building Services.


Sarah

Sarah Dirks

Job Title: Receptionist

I love working with a kind and supportive team, always bringing a smile and a friendly approach. I’ve completed my training at Avon Lodge, including Basic Life and Fire Safety.