Review from Christine A (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience

Mum has been a resident here for just over a year now and I can't speak highly enough of the care and support she has received during this time. However, during this Covid-19 lockdown, it has been so lovely to see and talk to mum courtesy of the lovely carers who, at times are using their own mobile

devices to set up video call sessions. I am truly grateful for this, thank you.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you for your positive feedback. It is very much appreciated by all the team at Avon Lodge.

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Review from Jacqueline W (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience

Dad has been at Avon Lodge for just over 6 weeks now. All care homes are currently in a lock down situation due to the threat of the Coronavirus. However, the staff at the home have been nothing but helpful in assisting us in speaking with Dad on the telephone and even helping us to video chat with

Dad so we can 'see' him and talk to him. Dad settled really well and loves the carers, who all look after him really well and genuinely care about him.
Nothing is too much trouble. The food is excellent and, prior to the lock down, we were able to visit whenever we liked. Thank you everyone, for making our Dad/Gramps feel so at home. He thinks he's in a hotel. Bless him.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you very much for your feedback. It is much appreciated from all the team at Avon Lodge.

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Review from M S (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience

My mum came to Avon Lodge after being discharged from hospital following a fall. The manager was really professional and showed compassion for both mum's needs and our needs as a family. The entire team were kind and professional at all times. Our mum passed away after 2 1/2 weeks at Avon Lodge but

we cannot thank the entire team there enough.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you so much for your feedback. It is much appreciated by all the team here at Avon Lodge.

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Review from Sarah W (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

Avon Lodge has an amazing team, all from the management team, nursing staff, domestic and cleaning staff, so kind and compassionate.
The team have a real understanding of dementia and tailor care to specific issues. My mum had usual problems so the domestic informing Mum the hoover was going on was

very helpful - she wasn't scared.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you for the nice words on behalf of the Avon Lodge team. It has been a pleasure to look after your mum and have the support from you and your lovely family!

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Review from J W (Friend of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

The moment you walk into Avon Lodge, you are entering into a very clean and friendly environment. There are decorations and printed phrases on the walls, the whole place feels welcoming. The staff are all professional, concerned about the care and needs of the residents but also make you feel special

as well. Nothing is too much trouble.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you very much for your nice words; on behalf of the Avon Lodge team.

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Review from Philip F (Husband of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

Excellent from start to finish. All the staff were helpful, kind to not only my wife but to me as well. An excellent place, relaxed and nothing seems to be any trouble at all. All the staff very nice.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you, we really appreciate the feedback on behalf all the team.

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Review from John W (Friend of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

Our friend was in Avon Lodge for approximately nine months prior to her death. During this time, she was treated well. She was kept comfortable and was engaged with by all of the staff and for this, we are very grateful. Her dignity was upheld as much as possible and although her health was deteriorating,

she was able to interact with staff on most occasions.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you for the feedback provided on behalf of Avon Lodge Team.

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Review from David H (Husband of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

My wife was made very comfortable and looked after well. Everyone here was very friendly and helpful and looked after me as the next of kin. I cannot recommend everyone here highly enough.

Reply from John Dragu, Home Manager at Avon Lodge Care Centre

Thank you for your feedback. We really appreciate you taking the time to comment.

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Review from Walter B (Husband of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

Very good in all options, staff and manager. Very good, very safe. Perfect.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you for the feedback on behalf of Avon Lodge.

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Review from Tracey H (Wife of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience

My husband stayed here for the last 8 months, since the change of management, the care and standard of staff has improved.
My husband was cared for very well, in particular, the last week of his life, the care and compassion from every member of staff was outstanding. The Senior Carer and Nurse that

supported me to be with my husband until the end, are 2 of life's angels and our family would not have coped without them.
My husband had very complex needs, with chrons disease as well as dementia and both were managed very well.
I would recommend this nursing home as long as the changes continue to be made, the new manager is of a very high standard, very approachable and will always listen to any concerns.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Dear Tracey, thank you for the feedback, your trust and these nice words, we really appreciated.

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Review from C M (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience

Avon Lodge looked after my mother for the last 3 weeks of her life. The staff were all very professional and took extremely good care of her needs. I could not praise them enough. The home in terms of cleanliness and every other aspect was excellent. I would have no hesitation in recommending this care

home as it is of the highest order. Very well done and thank you so much.

Reply from Luis Gil, Registered Manager at Avon Lodge Care Centre

It has been a pleasure to look after your mum and support you and your father. Thank you for the feedback, it is really important for us.

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Review from Carol W (Great-Niece of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

No consistent carers, cups are stained as they are plastic and unhygienic. Never given a hot drink on a lunchtime, just squash, which not all the older generation like. When the chef is on, the food is ok and you are able to cut the meat, other times you can't. Not enough choice of different foods.

The manager was unapproachable, the duty manager was much easier to talk to.

Reply from John Dragu, Acting Home Manager at Avon Lodge Care Centre

I am very sorry for your negative experience. I will be more than happy to arrange a meeting to discuss with you all points of concerns raised in your review. Since your visit, the home is now fully staffed with no agency usage. We have 2 permanent chefs working opposite shifts to ensure consistency and continuity and there’s been a change of management with a new Deputy and Home Manager which both operate an open door policy and can be contacted at all times during office hours or by phone out of hours.

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Review from S P (Relative of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

The home is clean, plenty of activities for the people to mix and enjoy. The staff are friendly and seem to be always working hard, a credit to the home. The drinks are plentiful, the food is what lets the home down when you consider the money paid. It's uninspiring, put together wrong eg lasagne with

mashed potatoes.

Reply from Pamela Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you for your review. We are always striving for improvements in all areas and will pay more attention to our meal combinations while considering personal taste and choices. Do please feel free to come and speak to me when you are next in our home.

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Review from Angela B (Niece of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

Extremely happy and grateful for the care and love given to my aunt during the last few years of her life.
Thank you to all the staff at Avon Lodge.

Reply from pamela arnsmeyer, Manager at Avon Lodge Care Centre

Thank you for your lovely review. Kind regards, manager

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Review from A S (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff in Avon Lodge for the excellent care in looking after my father even down to the cleaner who, although not her job, showed much kindness to both him and us particularly in his final days, along with all the nursing staff.

Reply from Pam Arnsmeyer, Home Manager at Avon Lodge Care Centre

Thank you for the lovely review. I will pass it onto our committed and hardworking staff.

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Review from A H (Relative of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience

My husband visited his relative before and was impressed. My husband and I visited together and I was impressed also. Being near Christmas, but such happy people. Our relative was very happy and keen to show us around, even though she is confused.

In her words, she says she does not understand how

she got there. 'Everything is there' she says, 'all what I need!'.

It was just like a good hotel experience, and even the staff welcomed her back in the lounge, very nice touch.

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Review from R P (Granddaughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience

Everyone has been extremely accommodating and kind since Nan arrived. Nothing seems too much trouble and everyone listens to anything we say. She has settled very well and is enjoying the food.

Reply from pamela arnsmeyer, Manager at Avon Lodge Care Centre

Thank you for the lovely review. Regards Pam.

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Review from Christine B (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience

The home is very homely. Light, bright and welcoming. All staff seem very friendly, caring and kind.
Everyone has been helpful. Food very good and wholesome.
Mum is settling in well and is very calm and relaxed.

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Review from L P (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience

Overall we are pleased with the care home. We can leave feeling that Mum is well cared for and safe. However, I do feel they need more staff as the care workers are always stretched in all directions. I would like the £1,200 per week to be spent on staff and not company profits.

Reply from Pamela Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you so much, Pam

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Review from Lilian T (Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum has settled well and speaks very, very highly of the staff that work here at Avon House. They are kind, helpful, sensitive and caring, and as we both get to know them more, they are also becoming like friends. The staff are very approachable. As her daughter, I have complete peace of mind. We are

very, very happy with mum's care. Thank you.

Reply from Pam Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you very much for your review. I will pass your message onto the team.

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Avon Lodge Care Centre

Care Provided by Avon Lodge Care Centre

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Funding & Fees Guide for Avon Lodge Care Centre

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