Avon Lodge Care Centre

Southey Avenue, Kingswood, Bristol BS15 1QT
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9.5 67 Reviews
  • Avon Lodge Care Centre, Bristol
Avon Lodge provides high-quality nursing, dementia, residential, and respite care in the Kingswood area of Bristol.

Known for its welcoming atmosphere and outstanding specialist care, the home has earned a strong reputation in the local community. The dedicated team focuses on providing personalised care to meet the individual needs of each resident.

Avon Lodge offers the perfect balance between city life and peaceful surroundings. Just ten minutes from the city centre, residents can enjoy the vibrant amenities of nearby market towns, including shops, parks, and historic attractions.

In addition to long-term care, Avon Lodge also offers respite care, allowing individuals to stay for a short period, whether recovering from an illness or surgery or if their regular carers need a break. This service offers peace of mind, knowing that the highest standards of care are provided during each stay.

Activities are an important part of life at Avon Lodge. The team organises a wide range of options, from pampering sessions in the in-house salon to dementia-friendly activities like music therapy and reminiscence, ensuring there’s something for everyone to enjoy.

Accommodation spans three floors, with 62 fully furnished bedrooms that residents can personalise. The home’s beautiful garden, with flower beds, patios, and quiet spots, offers a peaceful retreat.

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Care Provided by Avon Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joby James (Home Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avon Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Nursing Dementia Care from £1,550
  • (these prices are only a guideline, please contact Avon Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.


  • Parking

  • The home have parking in their car park and also on the road outside.


Avon Lodge Care Centre Reviews (67)

Total of 67, showing 41-60
9.5

Avon Lodge Care Centre has a Review Score of 9.5 (9.514) out of 10, based on 18 reviews in the last 2 years. Over all time Avon Lodge Care Centre has 67 reviews.

Overall Experience

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Date Published

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Review from M S (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Avon Lodge after being discharged from hospital following a fall. The manager was really professional and showed compassion for both mum's needs and our needs as a family. The entire team were kind and professional at all times. Our mum passed away after 2 1/2 weeks at Avon Lodge but
we cannot thank the entire team there enough.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you so much for your feedback. It is much appreciated by all the team here at Avon Lodge.


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Review from Sarah W (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Lodge has an amazing team, all from the management team, nursing staff, domestic and cleaning staff, so kind and compassionate.
The team have a real understanding of dementia and tailor care to specific issues. My mum had usual problems so the domestic informing Mum the hoover was going on was
very helpful - she wasn't scared.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you for the nice words on behalf of the Avon Lodge team. It has been a pleasure to look after your mum and have the support from you and your lovely family!


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Review from J W (Friend of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment you walk into Avon Lodge, you are entering into a very clean and friendly environment. There are decorations and printed phrases on the walls, the whole place feels welcoming. The staff are all professional, concerned about the care and needs of the residents but also make you feel special
as well. Nothing is too much trouble.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you very much for your nice words; on behalf of the Avon Lodge team.


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Review from Philip F (Husband of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from start to finish. All the staff were helpful, kind to not only my wife but to me as well. An excellent place, relaxed and nothing seems to be any trouble at all. All the staff very nice.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you, we really appreciate the feedback on behalf all the team.


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Review from John W (Friend of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend was in Avon Lodge for approximately nine months prior to her death. During this time, she was treated well. She was kept comfortable and was engaged with by all of the staff and for this, we are very grateful. Her dignity was upheld as much as possible and although her health was deteriorating,
she was able to interact with staff on most occasions.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you for the feedback provided on behalf of Avon Lodge Team.


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Review from David H (Husband of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was made very comfortable and looked after well. Everyone here was very friendly and helpful and looked after me as the next of kin. I cannot recommend everyone here highly enough.

Reply from John Dragu, Home Manager at Avon Lodge Care Centre

Thank you for your feedback. We really appreciate you taking the time to comment.


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Review from Walter B (Husband of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in all options, staff and manager. Very good, very safe. Perfect.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Thank you for the feedback on behalf of Avon Lodge.


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Review from Tracey H (Wife of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband stayed here for the last 8 months, since the change of management, the care and standard of staff has improved.
My husband was cared for very well, in particular, the last week of his life, the care and compassion from every member of staff was outstanding. The Senior Carer and Nurse that
supported me to be with my husband until the end, are 2 of life's angels and our family would not have coped without them.
My husband had very complex needs, with chrons disease as well as dementia and both were managed very well.
I would recommend this nursing home as long as the changes continue to be made, the new manager is of a very high standard, very approachable and will always listen to any concerns.

Reply from Luis Gil, Home Manager at Avon Lodge Care Centre

Dear Tracey, thank you for the feedback, your trust and these nice words, we really appreciated.


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Review from C M (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Lodge looked after my mother for the last 3 weeks of her life. The staff were all very professional and took extremely good care of her needs. I could not praise them enough. The home in terms of cleanliness and every other aspect was excellent. I would have no hesitation in recommending this care
home as it is of the highest order. Very well done and thank you so much.

Reply from Luis Gil, Registered Manager at Avon Lodge Care Centre

It has been a pleasure to look after your mum and support you and your father. Thank you for the feedback, it is really important for us.


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Review from Carol W (Great-Niece of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

No consistent carers, cups are stained as they are plastic and unhygienic. Never given a hot drink on a lunchtime, just squash, which not all the older generation like. When the chef is on, the food is ok and you are able to cut the meat, other times you can't. Not enough choice of different foods.
The manager was unapproachable, the duty manager was much easier to talk to.

Reply from John Dragu, Acting Home Manager at Avon Lodge Care Centre

I am very sorry for your negative experience. I will be more than happy to arrange a meeting to discuss with you all points of concerns raised in your review. Since your visit, the home is now fully staffed with no agency usage. We have 2 permanent chefs working opposite shifts to ensure consistency and continuity and there’s been a change of management with a new Deputy and Home Manager which both operate an open door policy and can be contacted at all times during office hours or by phone out of hours.


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Review from S P (Relative of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is clean, plenty of activities for the people to mix and enjoy. The staff are friendly and seem to be always working hard, a credit to the home. The drinks are plentiful, the food is what lets the home down when you consider the money paid. It's uninspiring, put together wrong eg lasagne with
mashed potatoes.

Reply from Pamela Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you for your review. We are always striving for improvements in all areas and will pay more attention to our meal combinations while considering personal taste and choices. Do please feel free to come and speak to me when you are next in our home.


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Review from Angela B (Niece of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely happy and grateful for the care and love given to my aunt during the last few years of her life.
Thank you to all the staff at Avon Lodge.

Reply from pamela arnsmeyer, Manager at Avon Lodge Care Centre

Thank you for your lovely review. Kind regards, manager


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Review from A S (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff in Avon Lodge for the excellent care in looking after my father even down to the cleaner who, although not her job, showed much kindness to both him and us particularly in his final days, along with all the nursing staff.

Reply from Pam Arnsmeyer, Home Manager at Avon Lodge Care Centre

Thank you for the lovely review. I will pass it onto our committed and hardworking staff.


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Review from A H (Relative of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband visited his relative before and was impressed. My husband and I visited together and I was impressed also. Being near Christmas, but such happy people. Our relative was very happy and keen to show us around, even though she is confused.


In her words, she says she does not understand how

she got there. 'Everything is there' she says, 'all what I need!'.


It was just like a good hotel experience, and even the staff welcomed her back in the lounge, very nice touch.


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Review from R P (Granddaughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been extremely accommodating and kind since Nan arrived. Nothing seems too much trouble and everyone listens to anything we say. She has settled very well and is enjoying the food.

Reply from pamela arnsmeyer, Manager at Avon Lodge Care Centre

Thank you for the lovely review. Regards Pam.


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Review from Christine B (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very homely. Light, bright and welcoming. All staff seem very friendly, caring and kind.
Everyone has been helpful. Food very good and wholesome.
Mum is settling in well and is very calm and relaxed.

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Review from L P (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall we are pleased with the care home. We can leave feeling that Mum is well cared for and safe. However, I do feel they need more staff as the care workers are always stretched in all directions. I would like the £1,200 per week to be spent on staff and not company profits.

Reply from Pamela Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you so much, Pam


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Review from Lilian T (Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well and speaks very, very highly of the staff that work here at Avon House. They are kind, helpful, sensitive and caring, and as we both get to know them more, they are also becoming like friends. The staff are very approachable. As her daughter, I have complete peace of mind. We are
very, very happy with mum's care. Thank you.

Reply from Pam Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you very much for your review. I will pass your message onto the team.


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Review from Carol W (Relative of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During all my visits to the home, I have always found all staff to be extremely helpful, caring and very professional. It is a pleasure to visit.

Reply from Pam Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you Carol.


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Review from N H (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run facility with a personal touch but very high standards. My mother has thrived in this environment and is in much better health than when she came in. Recommended to all.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Avon Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.514 for Avon Lodge Care Centre is calculated as follows: ( (150 Excellents x 5) + (37 Goods x 4) + (11 Satisfactorys x 3) + (12 Poors x 2) + (2 Very Poors x 1) ) ÷ 212 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Lodge Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Joby

Joby Jamers

Job Title: Home Manager

I enjoy making a difference in people's lives by providing person-centred care and treating residents with respect and dignity. As a registered nurse with NVQ 4 and 5 qualifications in health and social care, I have 15 years of experience managing care homes.


Erica

Erica Mahoney

Job Title: Administrator

I have worked in the care industry for 18 years, starting as a Care Assistant and progressing to Advanced Care Practitioner. I enjoy building relationships with residents and their families, enriching their lives by ensuring their days are filled with fun and laughter. Currently, I serve as an Administrator and embrace the new challenges this role brings.


Paul

Paul Britton

Job Title: Head Chef

Paul decided to work at Healthcare Homes for a fresh challenge having previously worked as a head chef for Four Seasons Healthcare.


Paul believes you need to have dedication, be hard working and man-management skills to be good in his role. The favourite part of his working day are getting feedback from the residents and being able to do food activities with them.


The biggest professional challenge in his current role has been managing the opening of the kitchen at Avon Lodge from scratch an the biggest career highlight is maintaining 5 stars for food and safety for nearly 10 years and being able to do a job he loves.


Paul believes he has good communication skills, man-management and listening to others which are all qualities that make him stand out.


His interests outside of work are cooking, reading and being a Father.


The best thing about working at Avon Lodge is being able to improve the residents’ quality of life.


Emma

Emma Collins

Job Title: Avon Lodge

I enjoy working here because it feels like home. I bring a positive mindset to enrich the residents' lives. I have completed Customer Service Training and Fire Marshal training.


Les

Les Palmer

Job Title: Maintenance Officer

I enjoy interacting with the diverse mix of staff and residents in the home. I enrich residents' lives by taking care of the little things that matter to them, like changing light bulbs or hanging family pictures. I hold an HNC BTech in Mechanical Building Services.


Sarah

Sarah Dirks

Job Title: Receptionist

I love working with a kind and supportive team, always bringing a smile and a friendly approach. I’ve completed my training at Avon Lodge, including Basic Life and Fire Safety.