Barchester Kingswood Court Care Home

220 Soundwell Road, Kingswood, Bristol BS15 1PN
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9.9 68 Reviews
  • Barchester Kingswood Court Care Home, Bristol
Kingswood Court Care Home is located in a quiet residential suburb in Kingswood, Bristol. The team offer residential care for people who need help with daily tasks, nursing care for those who have complex medical needs, and respite care to give family or friends a well-earned break.

Comfortable facilities are combined with highly trained staff to ensure that each and every individual is given superior attention. 24-hour care is provided in a warm and welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches.

Activities are key to the residents' wellbeing and as such the team believe in providing a wide range of daily activities to ensure residents are engaged, active and celebrating life here at Kingswood. Whether a resident enjoys art, live music, gardening, flower arranging or trips out, it is all undertaken to ensure that each resident’s time here is enjoyable and relaxing. Bristol is only 20 minute away in the home's mini bus and makes for great day trips out for residents and their loved ones. In addition, the home has great community links and receives visits from local schools and groups, which always puts a smile on residents’ faces.

The team always discuss with residents and their families about their food preferences and dietary requirements. The chef and catering team then work with dieticians to create meals that are nutritious and tasty, using fresh seasonal ingredients that are lovingly prepared each and every day by the Head Chef. Residents can eat in pleasant dining rooms or, if they prefer, the team are pleased to serve them their meal in the privacy of their own rooms.

It is their philosophy that Kingswood exists for the people they support, and life does not stop because the individual needs care.

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Care Provided by Barchester Kingswood Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mathan Balasubramaniyan (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Barchester Kingswood Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Kingswood Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Kingswood Court Care Home Reviews (68)

Total of 68, showing 41-60
9.9

Barchester Kingswood Court Care Home has a Review Score of 9.9 (9.891) out of 10, based on 44 reviews in the last 2 years. Over all time Barchester Kingswood Court Care Home has 68 reviews.

Overall Experience

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Date Published

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Review from Denise E (Friend of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely visit today visiting a friend. The staff were very warm and friendly and caring staff who work very hard. The chef's cake was amazing.

Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

We are pleased your visit to your friend was enjoyable, the chef is very proud of his amazing cake and he will be very happy you enjoyed it. we hope to see you again soon.


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Review from Drew B (Friend of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend seems to be well looked after, all staff seem very welcoming and happy, always happy to help.

Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to everyone at Kingswood Court.


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Review from Nigel P (Grandson of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady I have been visiting for nearly a year had some serious leg blistering, she is now perfectly clear and okay. Thank you for your care.

Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave us a review, your lovely comments and feedback mean a great deal to the team at Kingswood Court.


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Review from Mark G (Son of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.

Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave a review, your feedback means a great deal to us at Kingswood Court.


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Review from Joyce S (Respite Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support is excellent, the staff were polite, and respectful and treated me with dignity, and nothing was too much trouble. Management was polite, smart and helpful. My room was clean and the decor was up to date. Food was varied and nutritious and my needs/choices were met without question,
the book was charming and helpful. Activities were varied and suitable. I felt safe and secure, also my personal property was respected. It's excellent value for money.

Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for your lovely comments and feedback, we really appreciate the review.


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Review from Judy S (Wife of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was staying at Kingswood Court Care Home for two weeks of respite. We have used this facility last year and found it to be suitable for him. This stay has been different. I have booked further dates for later in the year.

Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave us a review.


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Review from S S (Son-in-law of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-lawe became a resident at Kingswood Court in July 2017 following 20 years in a warden controlled flat.
A lonely existence that dramatically improved when she moved to Kingswood Court. The door to her room was open to the banter of the staff and residents whilst entertainment was available
by no pressure into taking part.
Last year was her 100th Birthday and a party was arranged with her friends and staff with balloons, cards and cake. Due to Covid restrictions, her family were behind a sealed screen but a good time was had by all.
This year is her 101st Birthday and visitors suite was laid on where a number of her family could at least hold hands, no friends from the home due to restrictions but many of the staff made themselves available which was extremely sweet.
The last few years have been difficult for everyone but wherever possible Kingswood Court has tried to be positive to residents and visitors.
Her health has now declined but Kingswood Court has put in place a plan that covers her additional support and comfort.
I would wholehearted recommend Kingswood Court as being an exceptionally good care home.

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Review from Karen S (Daughter of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Kingswood Court for a very short time before her unexpected death. However, right from the beginning, I found all staff to be really helpful and friendly, and it was great to be able to visit inside before the move. There is such a lovely feel to the place, and the staff were always
friendly, patient and interested in giving Mum the best they could, even when they were busy. The flexibility around 'in room' visiting was just what we needed and it meant so much to just spend time sitting with Mum, even when she was sleepy. I would have no hesitation in recommending it for this type of nursing care (and actually have done so already).
It is so sad that care does not seem to be valued in the way it should be. The fact that someone was able to hold Mum's hand as she passed away is priceless. Care workers do a very challenging, amazing job and are entrusted with precious family members. They deserve more respect and proper financial recognition for the job they do!

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Review from Rick P (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I Visited Mum whilst an activity was being run by a Zoo Keeper. There were a few small animals introduced to the residents. Very professional presentation, informative and interactive. Everyone appeared to be enjoying the experience, it was so nice to see all the smiling faces in the room, and most
interacted with much interest. So nice to see mum enjoying the activity. My sincere thanks to Kingswood Court, top marks from me.

Reply from Admin Team, Administrator at Barchester Kingswood Court Care Home

Thank you so much for the lovely review of your recent visit to Kingswood Court, it was a great event and seemed to be very popular, It was an absolute pleasure for us to also see your lovely mum having such a great experience, we look forward to sharing many more with you, do keep an eye on the activities board. Kindest regards Kath (General Manager)


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Review from C B (Sister-in-law of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always around this one helpful. The unit is clean. Food looks good.

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Review from F P (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff I have met have been welcoming and friendly and provide all the information I need when I am visiting Mum. These are very difficult and challenging times and the staff make it a very easy procedure to enable visits to take place. I have been impressed with the way Mum is treated by the
staff in a very professional manner but retaining that human touch that makes me feel comfortable in the knowledge that Mum is living in a safe and friendly environment.

Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

Thank you very much for your kind words, that means a lot for our team.


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Review from B D (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff, overall very attentive and good at keeping you informed as to what is happening. They go over and above to meet the need of my mother. More attention needed on the new booking system, as we have experienced confirmation not being passed to relevant staff, but overall very happy and satisfied
with the treatment and wellbeing of my mum.

Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

Thank you very much for your comment, the new booking system is new to us all, we have a system now to ensure all bookings are passed on to relevant staff.


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Review from Teresa G (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Arrangement for visits are very good too.

Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

Your comments mean a lot to our whole team, we are glad that you enjoy the visiting arrangements.


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Review from J H (Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been on a visit a few times now and three times we have had to wait at least 30 minutes for mum to be brought in to see us.

Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

We are sorry you have experienced the wait for your visit, I hope you have seen some improvement since as our team has been working really hard to ensure our resident spend great valuable time with their family.


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Review from Julia T (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with visiting arrangements during the current lockdown.

Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

Thank you so much for your comment, and we are pleased to know that your visiting experience was impresseive.


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Review from N S (Granddaughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes very late for visits. Only have 30 mins. Sometimes only get 10 mins. Staff apologetic.

Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

We are really sorry your visit did not go well, we understand how much it means to our resident to spend time with their family, thank you for your comment to point out areas that we can improve.


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Review from Steve C (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Kingswood Court for a number of years, where she has received the highest standard of care from day one. All of the staff are kind, compassionate and knowledgable within their various roles and are happy to communicate openly with residents and their families, instilling
confidence in the services provided. I have nothing but praise for them and would recommend Kingswood Court to all.

Reply from Carmen Banks, General Manager at Barchester Kingswood Court Care Home

Thank you so much for your review. We all love caring for Mum, and know she is very happy here. I will pass on your feedback to our staff, it is always lovely for them to hear.


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Review from J T (Friend of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly home. Would be good to have a summerhouse to sit in when the weather is good.

Reply from Felicity Motcho, Operations Manager at Barchester Kingswood Court Care Home

Many thanks for your review, your feedback is very much appreciated. Kingswood Court now have an indoor visiting Pod service at the home for residents and families to use during all visits.


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Review from B S (Brother of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting arrangements at this home are not satisfactory. The building is on a very busy main road which is extremely noisy. Visitors sit outside and speak to the resident through the open door at reception. It is impossible to hold a conversation as neither party can hear each other. Also, this arrangement
is going to be even worse during the colder months of autumn and winter. I feel there should be an indoor area of some sort where visits can be held safely and proper communication can take place.

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Review from Jacquie B (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff we have met since Mum joined Kingswood Court have been exceptionally helpful and friendly and have made Mum feel very welcome. Her room is lovely and Mum says the food is lovely too. She seems to have settled in well and seems happy. The home is also very conscious and Covid-friendly,
looking after our loved ones first and foremost.

Reply from Ryan Rowlands, Admin Assistant at Barchester Kingswood Court Care Home

Thank you for your lovely review, we are happy that your mum feels settled at Kingswood Court. I have passed your message onto the Kitchen and Nursing teams so they can see your praise.


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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Barchester Kingswood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Barchester Kingswood Court Care Home is calculated as follows: ( (466 Excellents x 5) + (55 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 522 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kingswood Court Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (25)

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Meet the Team (8)

Mathan Mohan

Mathan Mohan Balasubramaniyan

Job Title: General Manager

Joined: 2023

Welcome to Kingswood Court Care Home, I am the General Manager.


With over a decade of experience in the care sector, I bring not only my expertise as a Registered Nurse but also insights from my tenure as a Senior Manager across various care settings.


Our dedicated team at Kingswood Court is united by a singular belief: It's not just about providing outstanding care—it's about recognising that for our residents, Kingswood Court is not just a care facility but their true home.


If you're curious about life at Kingswood Court or have any questions, I invite you to reach out to me directly or drop by for a visit. We promise there's always a fresh pot of coffee brewing and a slice of cake waiting for you.


Ugo

Ugo Nwakwue

Job Title: Deputy Manager

Hello, I am Ugo and I am the Deputy Manager here at Kingswood Court.


Celestial

Celestial Briones

Job Title: Registered Nurse

Joined: 2015

I have worked in the care sector for 17 years and the last 6 of them at Kingswood Court.


Being a nurse is the best job in the world and I love taking care of the Kingswood Court residents alongside my team.


Jade

Jade Coghlan

Job Title: Senior Carer

Hello and welcome to the Kingswood Court website, My name is Jade. I hope you enjoy taking a look around our page and getting to know our home a little more. 


I have worked in care for over 10 years, I joined Barchester Healthcare in 2019, I really enjoy being part of the team at Kingswood and the best part of my day is when I start my shift and get to say hello to our incredible residents. 


in my spare time, I enjoy spending time with my family 


Julie

Julie Baber

Job Title: Second Chef

Joined: 2015

I’ve worked in the kitchen at Kingswood Court for 7 years and I’ve been working in catering for 20 years. During that time I have worked in a children's day nursery and another care home. I love being able to produce fresh, nutritious meals for our residents and it means a great deal to me that I can make a difference in the residents' lives.


In my spare time, I like to spend time with my husband, 2 children, 5 grandchildren and my boxer dog. I love the sun and try to get away whenever I can.


Lynette

Lynette Sheere

Job Title: Administrator

Joined: 2022

Hello and welcome to the Kingswood Court website, My name is Lynette, and I hope you enjoy taking a look around our page and getting to know our home a little more. 


I Joined Barchester Healthcare in 2022 as an Administrator and before joining the team at Kingswood Court I worked for an accountant, I really enjoy being part of the team here, it feels like we are a very close nit family who is all working towards the same goal and we help each other to achieve this. 


in my spare time, I enjoy walking my dogs, reading and spending time with my family and friends.


Robert

Robert Hopkins

Job Title: Receptionist

Joined: 2021

I joined the team at Kingswood court in July 2021, previously I worked in customer service for a train operator providing support to passengers with additional needs. 


When I am not at work I am usually found enjoying the great British countryside.


Jeanette

Jeanette French

Job Title: Head of Housekeeping

Joined: 2007

I decided to work in care because I enjoy talking with the elderly and I feel that I’m a sociable person and have a lot to give. I’ve worked in the care sector for 16 years and been at Kingswood Court for 13 of those years, I used to work in a factory before I changed into care.