Oaktree

Lark Rise, Brimsham Park, Yate, Bristol BS37 7PJ
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9.5 71 Reviews
  • Oaktree, Bristol
Oaktree Care Home, located close to the town centre of Yate, provides personalised nursing, dementia, and residential care for residents in a warm and supportive environment. With a caring and passionate team, Oaktree has built a strong reputation in the local community for delivering exceptional care that respects the dignity and individuality of each resident.

Life at Oaktree is vibrant and engaging, with a dedicated activities coordinator ensuring there’s always something enjoyable to do. From pet therapy and pub visits to coffee mornings and live entertainment, there’s a wide range of activities to suit everyone’s interests. For those who prefer quieter moments, activities can be tailored to personal preferences, creating meaningful one-to-one experiences.

Residents are encouraged to personalise their rooms with their own furniture and belongings, making their space feel like home.

Conveniently situated near local amenities, including shops, a hairdresser, and cafes, Oaktree is also just a short journey from Bristol, making it easy for families and friends to visit. At Oaktree, the focus is on creating a home where residents feel valued, connected, and cared for.

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Care Provided by Oaktree

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Pamela Arnsmeyer (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Oaktree

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,540
    • Self-Funded Nursing Dementia Care from £1,540
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,540
    • RESPITE Self-Funded Nursing Dementia Care from £1,540
  • (these prices are only a guideline, please contact Oaktree to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.


  • Parking

  • Ample parking on site.


Oaktree Reviews (71)

Total of 71, showing 1-20
9.5

Oaktree has a Review Score of 9.5 (9.515) out of 10, based on 43 reviews in the last 2 years. Over all time Oaktree has 71 reviews.

Overall Experience

  • 39
  • 29
  • 3
  • 0
  • 0

Date Published

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Review from Judith F (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Oaktree a year ago, it was difficult decision to place mum in a care home but from the first conversation with the Deputy Manager I was reassured that their purpose was to care for my mum and the team has really demonstrated that and this has given me great comfort. They quickly got
to know her and her likes and dislikes and have made her new home very comfortable. They contact me immediate to ask questions or provide information about her health, even using video call to show her how a mobile phone worked.
When I visit I see how they care for residents with in some cases progressive dementia with patience and compassion. I'd like to thank all the staff, keep up the great work. Your CQC result is well deserved.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your lovely review. Thank you.


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Review from Kelly W (Husband of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Oaktree mid May, dad first came as respite but after a few weeks it became permanent.
We know the staff at Oaktree very well on the snowdrop unit as my sweet Nan had been loved and cared for there.
Nan came to stay as end of life as doctors had thought Nan would pass within a few weeks,
5 years later Nan passed, the love and care my Nan received was amazing, my Nan was part of the family and that's how it felt at all times. Even during the hard covid pandemic when we couldn't go to see Nan one of the amazing managers gave me his number and I got to see Nan on a video call, they went up and above during such a hard time and made sure as a top priority my Nan and others were made to be priorities.
So when dad went to stay we knew already how amazing the Oaktree family was, my dad was looked after so well, he was always clean and tidy and even on really difficult days shown great patients. We are so so grateful to each and everyone at Oaktree. Thank you all.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your lovely review, thank you so much. It was a pleasure and privilege to care for your nan and your dad.


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Review from Kevin S (Grandson of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On first impressions, the staff seem very friendly and very knowledgeable.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the lovely review you have given us.


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Review from Sandy S (Stepdaughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming. Stepmother is happy and is well known already!
Food fresh, real food! Plenty of staff.
Only been here a couple of weeks but very impressed with the staff.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate this lovey review. Thank you.


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Review from T F (Grandson of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at approximately 4 pm. Plenty of space in the car park. A lovely male member of staff was holding the door for us. Oaktree is always clean, tidy and presentable. The staff here are truly wonderful and cannot do enough for you. I had a memorable and uplifting conversation with Nana this afternoon.
Nana was telling me how kind and caring everyone is. This gives me great comfort and solace when I leave as I know she is treated like the queen she is. Thank you all.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for your lovely kind review. Much appreciated.


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Review from D G (Wife of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased and contented that my husband is a resident at Oaktree care home. The staff are amazing, so cheerful and gently kind to residents and visitors alike. My husband is happy, well cared for and takes part in all the activities that are provided throughout the week. I can't thank them enough.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for taking the time to give us this lovely kind review. It's much appreciated.


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Review from A C (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a recent resident. She is settling into life at the home. All the staff have been friendly and helpful with Mum. They had to call an ambulance for her this week but they rang and alerted us to the issue.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you so much for the lovely review. We take pride in ensuring our residents are well cared for.


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Review from L W (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have worked very hard, making Halloween a success. The decorations are great, a lot of thought and planning has gone into it. Mum thinks the spiders are very realistic. Keep up the good work.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the lovely review. Our team enjoy embracing things to celebrate. Our Christmas decorations will be up soon for all to enjoy.


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Review from L T (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've just Mum into Oaktree after a stroke. This is all very new to us all and everyone has been kind and welcoming especially to Mum. It all seems very promising.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the lovely review. We look forward to taking good care of your Mum.


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Review from A C (Daughter-in-law of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have just moved our mum into Oaktree. So far the staff have been very attentive. We look forward to having Mum nice and local.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the lovely review, and for choosing Oaktree to take care of your Mum.


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Review from M B (Grandson of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and helpful.
You have your own room and ensure.
The cat is a great touch for the residents.
Small rooms, but adequate.
Looks clean and hygienic.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the review of our care home.


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Review from C A (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Management is great and so are most of the staff. There are a few that have an 'I don't care' attitude.
Activities for mobile residents are fantastic however those that are bedridden are left out most of the time.
Food options are lacking and staff don't take the time to wait for answers.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for your review. We value all feedback in order to grow and learn lessons from. Ultimately, we aim to get it right first time and will certainly take your view of the food options, one-to-one activities and meal time experiences seriously.


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Review from Dee G (Wife of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaktree, you have given me my husband back, and his children their father back. He was so ill, your care and your hearts have given him the strength to carry on. He is so happy, he gets stronger every day. All staff are so happy in their jobs and give their hearts. We, I, include myself because the
staff including me, have so much, there is always music, singing, dancing and crafts going on. I love you all.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the wonderful review Oaktree and the acknowledgment of the amazing work our team do.


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Review from M A (Wife of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some staff could do with more training in talking and reassuring the residents when they are helping them. Then you have a few that are excellent. The food is ok, but sometimes what they serve as a meal does not constitute a meal. And how many times can one place serve baked beans? The management are
very good and when they are short-staffed will frequently cover shifts themselves.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for your review. We always value feedback which helps us to learn and grow.


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Review from M R (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff that look after my dad are warm, kind and funny. I feel he is well looked after. The staff try to include my dad in activities.
The manager and staff have checked in with me and my mum and informed us of how he has been.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the lovely review. We value all feedback and use it to improve and grow.


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Review from Stuart H (Wife of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second respite here! Overall experience excellent.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the review. We value all feedback.


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Review from I C (Husband of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mainly good to excellent.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Many thanks for the lovely review. We value all feedback.


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Review from S H (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do believe my mum feels safe in the home. From what I have seen she is treated with dignity by the staff. Thank you.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Many thanks for your review. We value your feedback.


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Review from Janet P (Wife of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband has received is kind, respectful and of a high standard. All the staff are friendly, interested in the residents and give excellent care. Due to his condition, my husband resists personal care which needs patience and this is shown in a gentle way. When he arrived in Oaktree he couldn't
walk, or feed himself and was doubly incontinent due to being in bed in his previous home. Within days in Oaktree he was walking, feeding himself and using the toilet. Occasionally little things crop up but I can always talk to the staff who go out of their way to see to it.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you very much for your kind review. We value all feedback.


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Review from Jake G (Grandson of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was happy singing along to oldies when we arrived. Nana is very content here and staff are always very helpful.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the lovely review. We are very proud of the care at Oaktree.


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Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Oaktree is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.515 for Oaktree is calculated as follows: ( (305 Excellents x 5) + (150 Goods x 4) + (40 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 499 Ratings = 4.515

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaktree is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Top 20 Large Care Home Groups 2025

Recipient: Healthcare Homes Group Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2023

Recipient: Healthcare Homes Group Ltd

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2022

Recipient: Healthcare Homes Group Ltd

Date: Thursday 30 Jun 2022 More details

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Meet the Team (11)

Pamela

Pamela Arnsmeyer

Job Title: Home Manager

Joined: 2023

I am a qualified nurse with diverse experience, including occupational health and dementia. I am firm but fair with the ability to forward plan and see the big picture. I enjoy the most my daily chats with residents and staff, ensuring they feel comfortable and at home. I treat residents like family. I am passionate about caring for people and feel privileged to have this opportunity. Outside work, I enjoy Pilates, walking, rugby, tennis, and spending time with my granddaughter.


Bailey

Bailey Thompson

Job Title: Deputy Manager

“Staff feels well supported by management and the team, and as a consequence team members feel happy and enjoy working at home.”


Subi

Subi Shaji

Job Title: Clinical Deputy Manager

I love my role as Clinical Deputy and enjoy working with my colleagues to provide the best care for residents, considering Oaktree my second home. I enrich their lives by spending time with them, listening to their stories, and building trusting relationships. I am a registered nurse, first aider, fire warden, and mentor.


David

David Mortiboys

Job Title: Maintenance Manager

I enjoy making sure the home is safe for both residents and staff. I ensure residents' rooms are in good order and they have everything they need. I've completed Fire Warden and First Aider training.


Lorraine

Lorraine Lewis

Job Title: Activities Coordinator

I love putting a smile on residents' faces and helping them achieve things they didn’t think possible. They trust me and feel heard through meaningful activities tailored to their preferences. With over 30 years in care, from healthcare assistant to senior care assistant, my experience supports me in my current activities role.


Simon

Simon Webb

Job Title: Activities Coordinator

I love hearing the residents' stories and putting smiles on their faces. We share lots of laughs and create memories together. With 15 years of experience working with adults with learning difficulties and being disabled myself, I understand the residents' needs, having also worked as a carer in the community for many years.


Simon

Simon Batchen

Job Title: Activities Coordinator

I enjoy being there for the residents and making them feel valued. I have completed an NVQ3 in Health and Social Care.


Anita

Anita Stedman

Job Title: Receptionist

I enjoy meeting the residents and their families, taking time to get to know them and always offering a friendly hello. My experience includes working with the public in the police and retail sectors, as well as caring for my father with dementia for 10 years.


Kate

Kate Hamilton

Job Title: Head Chef

I enjoy cooking for the residents and creating a welcoming atmosphere. I enrich their lives by preparing nutritious, home-cooked meals. I have completed NVQ Level 2 and Medex training.


Jacqueline

Jacqueline Milne

Job Title: Receptionist

I enjoy meeting people from all walks of life. I enrich residents' lives by chatting with them and providing activities like word searches. I have many years of experience as a Civil Servant.


Gillian

Gillian Hill

Job Title: Administrator

I enjoy meeting the residents and their families, finding out about their experiences, and sharing their memories. I feel grateful for the opportunity to connect with them and enrich their lives.


Frequently Asked Questions about Oaktree

What types of Care is Oaktree registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaktree provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oaktree have?

There are 68 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Oaktree?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaktree to the centre of Bristol?

10.2 mile(s) as the crow flies, distance by road may be significantly further.