Oaktree

Lark Rise, Brimsham Park, Yate, Bristol BS37 7PJ
Submit a Review
9.5 71 Reviews
  • Oaktree, Bristol
Oaktree Care Home, located close to the town centre of Yate, provides personalised nursing, dementia, and residential care for residents in a warm and supportive environment. With a caring and passionate team, Oaktree has built a strong reputation in the local community for delivering exceptional care that respects the dignity and individuality of each resident.

Life at Oaktree is vibrant and engaging, with a dedicated activities coordinator ensuring there’s always something enjoyable to do. From pet therapy and pub visits to coffee mornings and live entertainment, there’s a wide range of activities to suit everyone’s interests. For those who prefer quieter moments, activities can be tailored to personal preferences, creating meaningful one-to-one experiences.

Residents are encouraged to personalise their rooms with their own furniture and belongings, making their space feel like home.

Conveniently situated near local amenities, including shops, a hairdresser, and cafes, Oaktree is also just a short journey from Bristol, making it easy for families and friends to visit. At Oaktree, the focus is on creating a home where residents feel valued, connected, and cared for.

Show Oaktree on the Map

Care Provided by Oaktree

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Pamela Arnsmeyer (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Oaktree

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,540
    • Self-Funded Nursing Dementia Care from £1,540
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,540
    • RESPITE Self-Funded Nursing Dementia Care from £1,540
  • (these prices are only a guideline, please contact Oaktree to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.


  • Parking

  • Ample parking on site.


Oaktree Reviews (71)

Total of 71, showing 21-40
9.5

Oaktree has a Review Score of 9.5 (9.515) out of 10, based on 43 reviews in the last 2 years. Over all time Oaktree has 71 reviews.

Overall Experience

  • 39
  • 29
  • 3
  • 0
  • 0

Date Published

71
12
30
43
28

Review from Alison P (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is content and settled at Oaktree. I arrived today to find Mum enjoying a sing-a-long with other residents. Lovely to see and hear Mum (and everyone else) sing the golden oldies. Oaktree staff keep us informed on Mum's well-being/health. Staff have got to know Mum and Mum is very much treated as
an individual and I am often touched by this. As with all care establishments, Oaktree can be overstretched with client/staff ratio, but the team are loving and hardworking.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your lovely review of Oaktree. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis M (Son of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am ok with the service this care home provides for my mother. Keep up the good work in all parts of the home.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your kind review. Thank you so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is really well cared for at Oaktree. We are always made to feel welcome and staff are caring and kind. The carer is a wonderful member of staff. I am 100% happy with the home. The activities are really thoughtful and Mum enjoys them.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the lovey review of Oaktree and our care offering.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather H (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care for my dad.
Very friendly and attentive staff.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for your lovely review and kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah S (Sister of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home. My sister has lived here for nine years, and the staff are brilliant with her. Most of them have also been here for years, so like family really.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for your kind review. It's been a pleasure and honour to care for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann W (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Oaktree for 5 months now and I am so pleased that I chose this home. The staff are very kind and take time to listen to my mum. I have been impressed with their patience even over small things like helping my mum to choose what she would like to eat for lunch. If there are any
concerns it is always possible to talk to someone who will help. The manager and the deputy manager are very approachable and have managed to sort out any concerns quickly with good solutions. I always feel very welcome when visiting and the staff treat my mum as an individual not just another resident. My mother likes all the different daily activities which are organised especially with the variety of people who come in to give them new experiences. This can be visiting alpacas, singers and even dancers. It is wonderful for them to look forward to these events and have something to talk about afterwards with visitors or in their coffee mornings.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We appreciate your kind and lovely review, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annaliese L (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home, my dad is more happy here. All staff are polite, never moan when you need them. Deputy manager very good at his job. I asked a member of staff to let me speak to him and he was here within minutes. Thank everyone for what they've done for him.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for a lovely kind review. We take great pride in the work we do.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R N (Wife of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Oaktree for fifteen months. My family and myself are very pleased with the care and attention he receives. The staff are wonderful even though at times he can be quite challenging as his dementia is quite advanced. We are always kept up to date with any health issues
or problems.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the lovely review. We are here to care for all our residents' needs in the best way possible and find ways that suit all conditions.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Niece of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my auntie at the Oaktree Care Home since January 2020. My auntie has been well cared for since the beginning. Each member of staff understands her needs and treats her with care. She is kept clean at all times. The staff have been friendly towards her and me. I'm always kept up
to date with any changes to her condition or adjustments to medication. Her room is always clean as are other areas of the home.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the lovely review. We take great pride in the care we offer.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Viv R (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and welcoming. Activity staff are always encouraging. Food can be hit and miss with choice and quality. If residents can't eat the two choices, they should be offered an alternative otherwise meals can be missed. More tea/coffee should be offered throughout the day. Clothing
can be misplaced in the laundry area, despite each item being labelled.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the review. We value all feedback and endeavour to improve, learn and grow from your views.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management went above and beyond to help Mum settle in. They are always very friendly when I visit and interact with the residents well too. Anything I have asked about has always been done and I am always informed of any information or situation when needed.
Mum has settled in very well
and is happy living at Oaktree, and I am very confident in the care Mum is receiving.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the kind review. We are pleased that your mum is happy and settled here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Friend of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in a couple of times to visit my friend and am heartened by the home. It feels so welcoming, homely, clean (smells good) and the staff seem so caring. My friend is so settled there and seems so happy. If my parents were at the stage where they needed this type of care, I would definitely
consider Oaktree! Keep up the good work. Rooms are a good size, food looks great and loved all the decorations, so colourful.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the wonderful review. We are very proud of our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P Q (Son of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent so far.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

It's always great to get wonderful reviews so thank you so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Oaktree for nearly 3 years a difficult settling-in period because of covid restrictions at the beginning. Staff are always kind and respectful, visitors made to feel welcome. Huge support to Mum and our whole family after the sudden loss of my sister from all care staff/management.
They are always busy and dementia care is challenging to say the least, care staff go out of their way to ensure every resident is treated with dignity and care. Communication at all times has been excellent.

Reply from Subi Shaji, Home Manager at Oaktree

We appreciate your feedback and will endeavour to improve on the areas noted. Many thanks for taking the time to review our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine G (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Oaktree for 3 years.
During this time staff were very accommodating to his ways.
During the last 6 months of his life, the care and love that was shown to Geoffrey was outstanding.
The respect shown to my family was excellent. We felt that he was surrounded by love.
Thank you,
just thank you from all the family.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the lovely review. It was a privilege to care for your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Husband of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home, from the staff.
Always friendly.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your kind review. It's always a privilege to care for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Oaktree is a lovely, caring home. I am very happy that my mother is here; she is warm, clean and well cared for, and staff are very helpful and attentive. It is comforting to know my mum is well looked after when I leave here.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the lovely review, Linda. We enjoy looking after your mum and seeing her beautiful smile.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nita F (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been a resident in Oaktree for 21 months, and in all that time, he had been treated with the utmost respect and dignity by all the amazing, caring and dedicated members of staff. They have kept him safe and well right to the end. I will be forever thankful. Having been in the care sector for
33 years myself, it's not about dotting the I's and crossing the T's; it's listening and knowing the provision of what is necessary, both for residents, but also staff members. They make a home not just good but amazing.

Reply from Pam Arnsmeyer, Home Manager at Oaktree

Thank you, Nita, for the lovely review. We pride ourselves on teamwork, and taking care of the staff is sometimes just as important as taking care of the residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane L (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Oaktree care home for 5 years. The care she receives is always of a very high standard. Although my mum continues to deteriorate she seems to be happy. The staff are always very friendly and welcoming and we are always kept up to date with Mum's health. I like the easy
way the home is run. I can visit my mum at any time and never feel that I am in the way or inconveniencing anyone.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you, Jane, for the lovely review. My team are privileged to take care of your Mum, and we take pride in our kind and compassionate care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan D (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I frequently visit Primrose at Oaktree care home, where my mother is a resident. My visits are always random, with no fixed arrangements or times. My mother always looks clean and well-presented; she appears happy and settled, and the staff always show dignity and respect and are very attentive to my
mother. I am always made welcome whenever or whatever time I arrive.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your lovely review, Susan. I will relay these kind words back to all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Oaktree is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.515 for Oaktree is calculated as follows: ( (305 Excellents x 5) + (150 Goods x 4) + (40 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 499 Ratings = 4.515

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaktree is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (11)

Pamela

Pamela Arnsmeyer

Job Title: Home Manager

Joined: 2023

I am a qualified nurse with diverse experience, including occupational health and dementia. I am firm but fair with the ability to forward plan and see the big picture. I enjoy the most my daily chats with residents and staff, ensuring they feel comfortable and at home. I treat residents like family. I am passionate about caring for people and feel privileged to have this opportunity. Outside work, I enjoy Pilates, walking, rugby, tennis, and spending time with my granddaughter.


Bailey

Bailey Thompson

Job Title: Deputy Manager

“Staff feels well supported by management and the team, and as a consequence team members feel happy and enjoy working at home.”


Subi

Subi Shaji

Job Title: Clinical Deputy Manager

I love my role as Clinical Deputy and enjoy working with my colleagues to provide the best care for residents, considering Oaktree my second home. I enrich their lives by spending time with them, listening to their stories, and building trusting relationships. I am a registered nurse, first aider, fire warden, and mentor.


David

David Mortiboys

Job Title: Maintenance Manager

I enjoy making sure the home is safe for both residents and staff. I ensure residents' rooms are in good order and they have everything they need. I've completed Fire Warden and First Aider training.


Lorraine

Lorraine Lewis

Job Title: Activities Coordinator

I love putting a smile on residents' faces and helping them achieve things they didn’t think possible. They trust me and feel heard through meaningful activities tailored to their preferences. With over 30 years in care, from healthcare assistant to senior care assistant, my experience supports me in my current activities role.


Simon

Simon Webb

Job Title: Activities Coordinator

I love hearing the residents' stories and putting smiles on their faces. We share lots of laughs and create memories together. With 15 years of experience working with adults with learning difficulties and being disabled myself, I understand the residents' needs, having also worked as a carer in the community for many years.


Simon

Simon Batchen

Job Title: Activities Coordinator

I enjoy being there for the residents and making them feel valued. I have completed an NVQ3 in Health and Social Care.


Anita

Anita Stedman

Job Title: Receptionist

I enjoy meeting the residents and their families, taking time to get to know them and always offering a friendly hello. My experience includes working with the public in the police and retail sectors, as well as caring for my father with dementia for 10 years.


Kate

Kate Hamilton

Job Title: Head Chef

I enjoy cooking for the residents and creating a welcoming atmosphere. I enrich their lives by preparing nutritious, home-cooked meals. I have completed NVQ Level 2 and Medex training.


Jacqueline

Jacqueline Milne

Job Title: Receptionist

I enjoy meeting people from all walks of life. I enrich residents' lives by chatting with them and providing activities like word searches. I have many years of experience as a Civil Servant.


Gillian

Gillian Hill

Job Title: Administrator

I enjoy meeting the residents and their families, finding out about their experiences, and sharing their memories. I feel grateful for the opportunity to connect with them and enrich their lives.