Oaktree

Lark Rise, Brimsham Park, Yate, Bristol BS37 7PJ
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9.5 71 Reviews
  • Oaktree, Bristol
Oaktree Care Home, located close to the town centre of Yate, provides personalised nursing, dementia, and residential care for residents in a warm and supportive environment. With a caring and passionate team, Oaktree has built a strong reputation in the local community for delivering exceptional care that respects the dignity and individuality of each resident.

Life at Oaktree is vibrant and engaging, with a dedicated activities coordinator ensuring there’s always something enjoyable to do. From pet therapy and pub visits to coffee mornings and live entertainment, there’s a wide range of activities to suit everyone’s interests. For those who prefer quieter moments, activities can be tailored to personal preferences, creating meaningful one-to-one experiences.

Residents are encouraged to personalise their rooms with their own furniture and belongings, making their space feel like home.

Conveniently situated near local amenities, including shops, a hairdresser, and cafes, Oaktree is also just a short journey from Bristol, making it easy for families and friends to visit. At Oaktree, the focus is on creating a home where residents feel valued, connected, and cared for.

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Care Provided by Oaktree

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Pamela Arnsmeyer (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Oaktree

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,540
    • Self-Funded Nursing Dementia Care from £1,540
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,540
    • RESPITE Self-Funded Nursing Dementia Care from £1,540
  • (these prices are only a guideline, please contact Oaktree to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.


  • Parking

  • Ample parking on site.


Oaktree Reviews (71)

Total of 71, showing 41-60
9.5

Oaktree has a Review Score of 9.5 (9.515) out of 10, based on 43 reviews in the last 2 years. Over all time Oaktree has 71 reviews.

Overall Experience

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  • 3
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Date Published

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Review from Tony S (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for nearly two weeks before she passed away. The care she had was outstanding and we are thankful that she was happy and cared for so well during her last few days. The staff were so thoughtful for her needs and very comforting to us. Thanks again for everything you did for Mum.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the lovely review. It was a privilege to care for your Mum for the short time she was here.


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Review from Elizabeth F (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad had kind, respectful care the time he was at this care home. Thank you for all your support.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the lovey review. Our team pride ourselves in the dignified and respectful care we provide.


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Review from Hazel G (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother daily, and she is always taken good care of. The staff are kind, considerate and helpful. I never have to worry about her safety. Thank you to everyone!

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for your lovely review. We take pride in the care we offer to all our residents.


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Review from P C (Goddaughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While visiting Oaktree Care Home, we found the staff friendly and very willing to help. My relative is well looked after and is happy. The rooms are a bit small but comfortable with all the necessary furnishings available.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you very much for the lovely review. We will continue to ensure that our residents are well cared for.


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Review from Kay T (Regular Volunteer) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Oaktree on a fortnightly basis as part of a group of volunteers from a charity. We sing together with the residents with particular empathy for those living with dementia. The activity staff are extremely supportive in the vital role of encouraging the residents to attend and take part also
the crucial role of supporting and chasing the extremely busy care team on gathering the residents. we love visiting Oaktree.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you so much for your kind words. Our residents love to see you all every Monday and you and your team do amazing singing to keep our residents entertained.


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Review from Ian V (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff to be very polite and helpful and very understanding of the needs of the residents. The rooms are kept to a very high standard of cleanliness and the layout of the building is very easy to get around.
All meals were excellent, with a great selection. A big thank you to all the staff
that made the stay for our parents a pleasant one.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your kind comments regarding your parents stay with us. We are glad they have settled in well and we will share your positive feedback with our team.


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Review from Tanya P (Daughter of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident here in January 21. I found the staff got to know and understand him and his needs very well. His time at Oaktree, although not ideal due to the issues surrounding Covid, was made, by the staff, to be as happy as could be. I cannot praise the staff more for the care, support,
love and yes, fun banter with Dad.
Dad was in great hands and I felt so supported in some challenging times.
Communication was excellent and they helped understand and assist in Dad's needs whenever possible.
They made my last 16 months with dad as happy as possible for us, whilst handling the Covid situation with great care and caution for all.
Fantastic team, love to all of them and huge thanks.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for expressing such appreciation and recognition that the care provided by Oak Tree staff; it really means a lot to the team and it was a pleasure to see you and other families with Dad. Thank you for all your support while you visited the home and the laugh we had at times. We will miss your visits.


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Review from Linda T (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the staff very friendly and very caring for my mum who has been in OakTee for four years now and they always inform me if she has any falls or doctors attending her.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your lovely feedback, it is much appreciated by the OakTree team. It is a pleasure to look after your mum and see you whenever you are visiting your mum.


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Review from Susan C (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

OakTree is a wonderful home. Offering nursing care in a well run compassionate environment. My father's care was amazing, Primrose unit was exceptional. All members of the team took great pride in their jobs. The food looked really good, and the residents could enjoy several different activities.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the appreciation, kind words and recognition of the care that your father received at OakTree. Staff team very much appreciate your feedback.


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Review from S W (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by OakTree has been amazing. The staff cared for Dad like he was their own family. He wanted for nothing, he was kept comfortable, clean, safe and warm. The staff respond quickly to change in circumstances/needs and kept us fully informed every step of Dads journey.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you so much for your kind, appreciating words, this means a lot for the team, it was our pleasure to care for your dad and supporting you through the hard time.


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Review from T B (Granddaughter of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff made me feel welcome during an evening visit. I was offered a cup of tea after bringing some cake for my nan and grandad to share old photos.
Staff shared information about what had been happening over the last week - ie. games, arts and crafts etc.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the positive feed back and I am glad you and your nan enjoyed the visit and you felt that staff were welcoming.


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Review from S O (Son of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm not able to comment on facilities or activities because of Covid restrictions and because Mum was quite poorly when she entered the home. She had a nice room and in her coherent moments, she said that the food was good. the staff are al very nice and helpful The care that she received from the nursing
staff and carers were excellent. I felt that I had formed good relationships with all of the staff members. In between visits the staff keep me informed when required and update me during visits. Mum had advanced dementia and she died recently. The staff continued to be helpful and comforting.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you very much for the appreciative words, I know it was not very easy for you to make the decision to move mum into our care especially during the lockdown. I am pleased to hear that mum felt supported by staff and it was our pleasure to look after mum and support you during the difficult period when mum was on End of life care.


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Review from A S (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

OakTree provided support and a friendly level of care. The staff treated my father with kindness and were polite. My dad did not feel his best interests were ever overlooked. Everyone within OakTree diligently applied Covid protocols, keeping residents, staff and visitors safe. There were some challenges
when dealing with a family member, and OakTree alwats acted with professionalism and courtesy.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for such a lovely review. It was a pleasure to look after your dad; we always support our residents and visitors following the COVID protocol to promote visiting their loved ones. We hope your dad will settle in well in the new home.


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Review from M P (Sister of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because my sister came into the care home during the virus, I haven't been able to visit, but on every occasion, I've rung the carers, they have been very friendly and caring. There are areas I haven't seen, so I cannot answer.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your kind words. The staff team will appreciate much with your feedback. It is our pleasure to have your sister in our care.


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Review from J W (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy at Oak Tree, she is well cared for and feels secure. The staff are friendly and the home has a welcoming 'family' atmosphere.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you so much for your kind words, it is a pleasure to have your mum with us, I will share your feedback with the team.


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Review from Wendy C (Friend of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been hard for the staff and they work very hard and they cared for my friend very very well, even though he gave them a hard time now and again.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your lovely feedback, the team very much appreciate your kind words, especially during the difficult time with COVID.


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Review from Olwen S (Friend of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and Manager are always very helpful! Always very happy to answer any concerns I may have about the health of my friend. Since she has been at Oak Tree, her life has changed for the better! She is now with the care and support of the staff, a very happy lady. Thank you to all! Excellent provider
of care.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the appreciation, kind words and recognition of the care that your friend receives at Oak Tree. It is an absolute pleasure to have your friend at Oak Tree and see her settled in well.


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Review from Edith I (Partner of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in contacting me about his care and when I phone the home I get a good response from the carers. They are all very nice.

Reply from Subi Shaji, Deputy Manager at Oaktree

Thank you for such a lovely review. It is a pleasure having your partner with us, I will share this with the staff and they will be very pleased.


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Review from Trevor J (Son of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The unit manager and her team on Snowdrop have been amazing.
My mother has now had 1 year in Snowdrop and whilst I realise things have been very difficult with Covid and a takeover, it has continued as I would expect.

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Review from Julie I (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after beautifully by all the staff since arriving at Oak Tree in February 2020. She seems very popular with the staff, who remarks on her good sense of humour.
I appreciate being kept informed at all times. Staff always have time for me, as well as mum.
Thank you for all you do.

Reply from Noleen Dermondy, Home Manager at Oaktree

Thank you for such a lovely review. It is a pleasure having your Mum with us and it's true, your Mum does have a good sense of humour. It is lovely to see her interacting with the staff, and they do enjoy their time spent with her.


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Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Oaktree is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.515 for Oaktree is calculated as follows: ( (305 Excellents x 5) + (150 Goods x 4) + (40 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 499 Ratings = 4.515

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaktree is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (11)

Pamela

Pamela Arnsmeyer

Job Title: Home Manager

Joined: 2023

I am a qualified nurse with diverse experience, including occupational health and dementia. I am firm but fair with the ability to forward plan and see the big picture. I enjoy the most my daily chats with residents and staff, ensuring they feel comfortable and at home. I treat residents like family. I am passionate about caring for people and feel privileged to have this opportunity. Outside work, I enjoy Pilates, walking, rugby, tennis, and spending time with my granddaughter.


Bailey

Bailey Thompson

Job Title: Deputy Manager

“Staff feels well supported by management and the team, and as a consequence team members feel happy and enjoy working at home.”


Subi

Subi Shaji

Job Title: Clinical Deputy Manager

I love my role as Clinical Deputy and enjoy working with my colleagues to provide the best care for residents, considering Oaktree my second home. I enrich their lives by spending time with them, listening to their stories, and building trusting relationships. I am a registered nurse, first aider, fire warden, and mentor.


David

David Mortiboys

Job Title: Maintenance Manager

I enjoy making sure the home is safe for both residents and staff. I ensure residents' rooms are in good order and they have everything they need. I've completed Fire Warden and First Aider training.


Lorraine

Lorraine Lewis

Job Title: Activities Coordinator

I love putting a smile on residents' faces and helping them achieve things they didn’t think possible. They trust me and feel heard through meaningful activities tailored to their preferences. With over 30 years in care, from healthcare assistant to senior care assistant, my experience supports me in my current activities role.


Simon

Simon Webb

Job Title: Activities Coordinator

I love hearing the residents' stories and putting smiles on their faces. We share lots of laughs and create memories together. With 15 years of experience working with adults with learning difficulties and being disabled myself, I understand the residents' needs, having also worked as a carer in the community for many years.


Simon

Simon Batchen

Job Title: Activities Coordinator

I enjoy being there for the residents and making them feel valued. I have completed an NVQ3 in Health and Social Care.


Anita

Anita Stedman

Job Title: Receptionist

I enjoy meeting the residents and their families, taking time to get to know them and always offering a friendly hello. My experience includes working with the public in the police and retail sectors, as well as caring for my father with dementia for 10 years.


Kate

Kate Hamilton

Job Title: Head Chef

I enjoy cooking for the residents and creating a welcoming atmosphere. I enrich their lives by preparing nutritious, home-cooked meals. I have completed NVQ Level 2 and Medex training.


Jacqueline

Jacqueline Milne

Job Title: Receptionist

I enjoy meeting people from all walks of life. I enrich residents' lives by chatting with them and providing activities like word searches. I have many years of experience as a Civil Servant.


Gillian

Gillian Hill

Job Title: Administrator

I enjoy meeting the residents and their families, finding out about their experiences, and sharing their memories. I feel grateful for the opportunity to connect with them and enrich their lives.