Oaktree

Lark Rise, Brimsham Park, Yate, Bristol BS37 7PJ
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9.5 71 Reviews
  • Oaktree, Bristol
Oaktree Care Home, located close to the town centre of Yate, provides personalised nursing, dementia, and residential care for residents in a warm and supportive environment. With a caring and passionate team, Oaktree has built a strong reputation in the local community for delivering exceptional care that respects the dignity and individuality of each resident.

Life at Oaktree is vibrant and engaging, with a dedicated activities coordinator ensuring there’s always something enjoyable to do. From pet therapy and pub visits to coffee mornings and live entertainment, there’s a wide range of activities to suit everyone’s interests. For those who prefer quieter moments, activities can be tailored to personal preferences, creating meaningful one-to-one experiences.

Residents are encouraged to personalise their rooms with their own furniture and belongings, making their space feel like home.

Conveniently situated near local amenities, including shops, a hairdresser, and cafes, Oaktree is also just a short journey from Bristol, making it easy for families and friends to visit. At Oaktree, the focus is on creating a home where residents feel valued, connected, and cared for.

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Care Provided by Oaktree

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Pamela Arnsmeyer (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Oaktree

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,540
    • Self-Funded Nursing Dementia Care from £1,540
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,540
    • RESPITE Self-Funded Nursing Dementia Care from £1,540
  • (these prices are only a guideline, please contact Oaktree to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.


  • Parking

  • Ample parking on site.


Oaktree Reviews (71)

Total of 71, showing 61-71
9.5

Oaktree has a Review Score of 9.5 (9.515) out of 10, based on 43 reviews in the last 2 years. Over all time Oaktree has 71 reviews.

Overall Experience

  • 39
  • 29
  • 3
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Date Published

71
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28

Review from Karen D (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad and I are confident that over the last year, Mum has been cared for by professional, kind and patient staff. We have full confidence in their gentle treatment of Mum and we can not fault them.
We have not visited Mum in her room for a few months since 'lockdown' but when visits did recommence these
took place in a side garden which was the best compromise that could be arranged.
Mum still describes the food as "So-so".
From the outside, the garden and borders appear neglected which indicates that all financial resources are spent on residents' care.
During 'Lockdown' Dad was notified by letter from new management that fees would be increased very shortly by several hundred pounds a year which we both felt very disappointed and shocked about. Like thousands of families in the UK, Care Home fees are heartbreaking at an already emotionally stressful time.

Reply from Noleen Dermondy, Home Manager at Oaktree

I am so pleased we had a conversation today to address the concerns you raised in your review. We are so pleased to have now recruited a second chef now offering an array of choice. We do hope to neaten and brighten up our gardens very soon.


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Review from Jane (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had lived at this home for two and a half years before he passed away recently.
The staff on Primrose who looked after him provided exceptional care and often went above and beyond to not only meet his needs but ours too.
We were welcomed into the home and made to feel part of the family.
From the moment we walked in, nothing was too much trouble.
Dad made some very close relationships with the staff, who truly cared for him and about him. We had no reservations as a family leaving him in their care.
This home has given dad a kind, caring, compassionate and professional experience of what care should look like, right up to his passing.
Our family continued to be supported even after he passed away.
I would have no hesitations in recommending the staff working on Primrose to anyone who is looking for exceptional care.
Thank you.

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Review from Diane B (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Tree Care Home was recommended to me by 2 friends who had previously had relatives in the home, both spoke very highly of the care provided. My mother has now been at Oak Tree Care Home for the last 1 1/2 years and during this time I have found the care and attention provided to be excellent and
most importantly she seems happy and contented.

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Review from J L (Sister of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an extremely excellent home, resident staff are kind, caring and sympathetic. My brother, who is the resident, has been at Oak Tree for almost 20 years and has been nursed back from the Coronavirus for which I am so very grateful.

Reply from Noleen, Home Manager at Oaktree

Thank you for expressing such appreciation and recognition that the care staff deliver at Oak Tree, it really means a lot to the team. It is an absolute pleasure to have your brother with us at Oak Tree.


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Review from Sue A (Wife of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was here for the last year of his life. I have been constantly impressed with the standard of care in the dementia nursing unit. He was treated with dignity, great skill, and lots of love and care by the staff. He responded well to fun and teasing, and the staff were quick to pick up on that.
There were little touches, like them moving photos we had stuck on the wall to be in his line of sight so that he could enjoy them. They were patient with him, kept him safe, and adapted to his ever-changing needs, I enjoyed visiting and still feel very fond of what very much became his home.

Reply from Olivia Shields, Marketing Assistant at Oaktree

Thank you, Sue, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Oak Tree Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your husband with dignity and the compassion he deserved during his time at our home. We hope that his time at Oak Tree did see some friendships flourish with both the Care team and residents. Thank you again, Sue, if there is anything more we can do please do not hesitate to reach out.


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Review from Barry F (Son of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the Oak Tree Care Home for a year now and needs 24-hour care.
Since the day she arrived, they have been superb. The staff are so friendly not just to the residents but relatives as well, nothing is too much trouble. The home is always kept clean and always have a good atmosphere.
The food in there is always superb quality and served very professionally. I come over most weekends from Belgium to see my mum and when I go home, I leave knowing she is in great hands.

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Review from Geoff S (Son-in-law of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I had the need to find a care home for her mum following a series of falls and a short period in hospital. The staff at South Gloucestershire Council were very good in helping us with this not so nice task. We were offered various homes to look at but we choose Oak Tree as our first option
due to it being a short walk from our home.


When we agreed to proceed with Oak Tree we visited to select a room for Mum and the young lady showed us the various options and explained how things work.


We were dreading Mum arriving as we were concerned that her view on the matter wouldn't be very good, bearing in mind that at this stage Mum was very poorly and fragile.


How wrong could we have been? The staff welcoming party was really nice and we couldn't have asked for more. Since Mum's arrival and throughout the duration of her stay ALL staff were exceptionally kind and caring. Mum loved every minute of her stay.


Thank you. Wish I could say more.


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Review from Jean L (Sister of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy here in Oak Tree Care Home. The food is very good and he is well looked after. They attend to his every need. He enjoys going to the dining room where he is encouraged to communicate with other residents.


I find the staff very approachable as well as polite and caring. I

would recommend this care home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Oaktree

Thank you, Jean, for your comments about your recent experience at Oak Tree Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from David T (Son of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's time here was a happy one due to the care and concern of the staff. They were always very friendly helpful and caring. We always felt confident that she was safe and well looked after

Reply from Ronnie Cavanagh, Digital Marketing Executive at Oaktree

Thank you, David, for your comments about your recent experience at Oak Tree Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from James S (Son of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time my mother was in the home, care and consideration were excellent.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Oaktree

Thank you, James, for your comments about your recent experience at Oak Tree Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Susan T (Wife of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is warm and comfortable he has to be fed with his meals which are very good and nourishing. He is kept very clean under the circumstances with his condition is very difficult.

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Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Oaktree is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.515 for Oaktree is calculated as follows: ( (305 Excellents x 5) + (150 Goods x 4) + (40 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 499 Ratings = 4.515

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaktree is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (11)

Pamela

Pamela Arnsmeyer

Job Title: Home Manager

Joined: 2023

I am a qualified nurse with diverse experience, including occupational health and dementia. I am firm but fair with the ability to forward plan and see the big picture. I enjoy the most my daily chats with residents and staff, ensuring they feel comfortable and at home. I treat residents like family. I am passionate about caring for people and feel privileged to have this opportunity. Outside work, I enjoy Pilates, walking, rugby, tennis, and spending time with my granddaughter.


Bailey

Bailey Thompson

Job Title: Deputy Manager

“Staff feels well supported by management and the team, and as a consequence team members feel happy and enjoy working at home.”


Subi

Subi Shaji

Job Title: Clinical Deputy Manager

I love my role as Clinical Deputy and enjoy working with my colleagues to provide the best care for residents, considering Oaktree my second home. I enrich their lives by spending time with them, listening to their stories, and building trusting relationships. I am a registered nurse, first aider, fire warden, and mentor.


David

David Mortiboys

Job Title: Maintenance Manager

I enjoy making sure the home is safe for both residents and staff. I ensure residents' rooms are in good order and they have everything they need. I've completed Fire Warden and First Aider training.


Lorraine

Lorraine Lewis

Job Title: Activities Coordinator

I love putting a smile on residents' faces and helping them achieve things they didn’t think possible. They trust me and feel heard through meaningful activities tailored to their preferences. With over 30 years in care, from healthcare assistant to senior care assistant, my experience supports me in my current activities role.


Simon

Simon Webb

Job Title: Activities Coordinator

I love hearing the residents' stories and putting smiles on their faces. We share lots of laughs and create memories together. With 15 years of experience working with adults with learning difficulties and being disabled myself, I understand the residents' needs, having also worked as a carer in the community for many years.


Simon

Simon Batchen

Job Title: Activities Coordinator

I enjoy being there for the residents and making them feel valued. I have completed an NVQ3 in Health and Social Care.


Anita

Anita Stedman

Job Title: Receptionist

I enjoy meeting the residents and their families, taking time to get to know them and always offering a friendly hello. My experience includes working with the public in the police and retail sectors, as well as caring for my father with dementia for 10 years.


Kate

Kate Hamilton

Job Title: Head Chef

I enjoy cooking for the residents and creating a welcoming atmosphere. I enrich their lives by preparing nutritious, home-cooked meals. I have completed NVQ Level 2 and Medex training.


Jacqueline

Jacqueline Milne

Job Title: Receptionist

I enjoy meeting people from all walks of life. I enrich residents' lives by chatting with them and providing activities like word searches. I have many years of experience as a Civil Servant.


Gillian

Gillian Hill

Job Title: Administrator

I enjoy meeting the residents and their families, finding out about their experiences, and sharing their memories. I feel grateful for the opportunity to connect with them and enrich their lives.