The Heathers

Quarry Road, Bowling Hill, Chipping Sodbury, Bristol BS37 6AX
Submit a Review
9.8 31 Reviews
  • The Heathers, Bristol
The Heathers is a converted Georgian manor house, purposely directed towards the quality residential care packages, tailored to personal needs and maintained by skilled professionals.

A charming and homely environment is an excellent place to achieve a relaxing retirement, with hygiene and cleanliness prioritised by carers, as well as the right to an independent lifestyle.

Both respite and day care services are also available at The Heathers, which has assisted bathing, a wide range of therapies and a nutritious food menu.

Show The Heathers on the Map

Care Provided by The Heathers

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Acacia Care Ltd
  • Person in charge
  • Julie Shave (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Heathers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • The fees is not including the FNC and other extras like chiropodist ,hairdressers, manicurist fees are not included. the price varies according to single and shared rooms, needs of the service user and also subject to yearly review.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have been facilitating COVID-!9 secure visiting both inside and outside. There is a custom built visitors pod outside. All visitors who come inside need to have negative a lateral flow test before the visit.


  • Parking

  • Limited parking spaces are available in the home's car park.


The Heathers Reviews (31)

Total of 31, showing 1-20
9.8

The Heathers has a Review Score of 9.8 (9.756) out of 10, based on 17 reviews in the last 2 years. Over all time The Heathers has 31 reviews.

Overall Experience

  • 26
  • 5
  • 0
  • 0
  • 0

Date Published

31
2
6
17
14

Review from S H (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives the best of care at The Heathers, nothing is too much trouble for any member of staff. They care so very well for my mum. I feel that all of mum's needs are met and we don't have any concerns.
Mum is very happy which is so important.

Reply from Aneesh Nath Sreelatha Hareendranath, Registered Manager at The Heathers

Thank you for taking time to review us here. It's hugely appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N S (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff. Mum's needs are always taken care of. She is very happy here and very well cared for. My sister and I are very happy with Mum being here. It was recommended by a friend and has lived up to expectations.

Reply from Aneesh Nath Sreelatha Hareendranath, Registered Manager at The Heathers

Hello Tash for taking time to do the review. Much appreciated


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate T (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at The Heathers for just a couple of months before she passed away. But the care she received in that time was excellent. The staff were so kind, from the manager and the nursing staff to all the support staff. Mum was looked after so well, I don't believe her care could have been
better. I will always appreciate the support the team at The Heathers gave us at a difficult time, and would not hesitate to recommend them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in from 1st December 2023 till her passing on 1st July. I had trouble finding her a care home as she had quite challenging behaviour. I viewed lots of Homes in the Yate and where I live in Worthing and was surprised at the state of some of them. I found The Heathers was clean and homely. The
staff were amazing... so patient and always kept me informed of Mum's condition. I have been able to speak to the office staff and nurse with any concerns. I was always welcomed by name when I arrived and if lucky even got a cuppa. The food was very good and they would always make something different if the residents wanted it. Tea and coffee was always given regularly and if asked for, good for Mum as she loved her tea. I have no qualms about recommending this home.Thank you for looking after my mum so well.

Reply from Aneesh Nath, Registered Manager at The Heathers

Dear, Susan, thank you for taking time to write a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Wife of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently spent two weeks at The Heathers as his first experience of respite care. The staff were so kind and caring and I feel that they all worked well together, as a team, to deliver the best care for him. They were very approachable and always keen to discuss his well-being with his family
at any time. They walked him and made sure that he was able to join in activities and not be left alone. The staff made a big effort to incorporate his favourite foods and his likes whenever possible. He has come back to me in good shape. I would highly recommend the care that he received at The Heathers.

Reply from Aneesh Nath, Registered Manager at The Heathers

Thank you for taking the time to do the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay B (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at The Heathers Nursing Home is as per my rating, 5 stars. My mum was only there for a very short period and for that time her care was exceptional. We found the whole team to be caring, warm and professional. Food can be a bit of a problem for her and she happily ate every meal prepared
for her.

Reply from Aneesh Nath, Registered Manager at The Heathers

Thank you for taking time to write a review, I will pass this on to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. They are caring, helpful, thoughtful and professional. The food is varied, well-presented and served on time. My father is treated with respect and his general cleanliness is excellent.

Reply from Aneesh Nath, Registered Manager at The Heathers

Thank you for taking the time to write a review, much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T T (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father chose The Heathers personally due to wishing to remain in his home area of Chipping Sodbury, and previous connections with the building.
The need for care arose in an emergency situation in March 2023 and I was pleased that my father was able to move in immediately to his first choice of
new home.
I have found the management and staff to be patient and caring at all times I visited with 'light in their eyes' and responsive to Father's needs and us and it is my opinion that they have been very supportive of the transition to care and maintaining his independence to the maximum possible. My father is happy with the care that he is receiving.
Physical difficulties have limited his abilities to join in activities although he hoped for more involvement.
I am very reassured that Dad has caring staff 24/7.
The single rooms are on the small side.

Reply from Acacia ltd, General Manager at The Heathers

Thank you for your review, very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally B (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very welcoming when visiting. It’s kept lovely and clean. Mum is well taken care of and comfortable. I had reservations about her going into a care home but was relieved that we chose The Heathers as it is a great place. A nurse is on hand 24/7 and the GP visiting once a week fills
me with reassurance that she is in the best place and receiving the best possible care.

Reply from Acacia ltd, General Manager at The Heathers

Thank you for your review, very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mel D (Daughter-in-law of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful to all the fantastic staff. Father-In-Law is always happy, clean, enjoying the food, company and activities. Staff are always happy, helpful and keep us informed of anything they think we should know about. Lovely place to visit as always clean and fresh smelling and even happy for us to
take the dog in as father-in-law, staff and other residents love him visiting. Also great that they helped us make his room so personal, he loves it.

Reply from Acacia ltd, General Manager at The Heathers

Thank you, your review is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon L (Son-in-law of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, helpful staff. Excellent at keeping you informed. My mother has a very high level of needs and the care has been exemplary. Food always looks great too.

Reply from Acacia ltd, General Manager at The Heathers

Thank you, Simon, your review is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette T (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at The Heathers for several years, she has been looked after exceptionally well. The staff are always welcoming, friendly and helpful. There are always plenty of activities and entertainment taking place in the lounge for all of the residents. I would highly recommend.

Reply from Aneesh Nath, Registered Manager at The Heathers

Thank you very much for taking time to write the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Juliet M (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so impressed by the care my dad has received since moving to The Heathers nursing home. The management team and all of the staff are very caring and helpful. It's very reassuring to know there is nursing care 24/7 and someone is always available to answer any questions.
The food is extremely good
and there's always a good choice on offer. The rooms are bright and cheerful and well equipped.
There are plenty of activities and trips to take part in. My dad has settled in very well and I have peace of mind knowing he is so well looked after.

Reply from Aneesh Nath, Clinical Lead at The Heathers

Thank you for your kind words and for your time for writing a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heathers is a wonderful nursing home where all staff have always been very helpful to my brother and I in relation to our mum's care. The home is very clean and odour free! Her bedding is always white, clean sheets of excellent quality. The staff put on music for mum and take the time to sing with
her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clint W (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased that we found The Heathers for my dad. He was only there a short while, sadly, but I couldn’t have wanted for a better place for him. Every single member of the team was excellent in pulling together to make his stay pleasant, respectful and dignified.
My thanks go out to the team for
everything that they did for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette P (Respite Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm welcome, looked after really well. Staff are brilliant and very caring. Every need attended to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, my dad is looked after well. He enjoys living at The Heathers Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma L (Granddaughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was cared for at The Heathers for the last 18 months until she passed away in October. The care she received was outstanding. The staff were amazing and truly care. In her final days, she was treated with dignity, respect and compassion. Nothing was too much trouble and the staff were
kind and attentive to the family during a difficult time for us all. I would highly recommend The Heathers as a home-from-home, with lovely surroundings, great activities and wonderful staff. Thank you to you all.

Reply from Aneesh Nath, Registered manager at The Heathers

Thank you very much Emma for taking the time to write a review and thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne Q (Daughter of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Heathers since November 2021. All the staff have been extremely attentive and I know my mother is very well looked after - they are always friendly, caring and listen to any concerns or worries that we may have and take time to talk to us about how my mother is doing. My mother
is always well dressed in clean clothes and the rooms are always spotless. We have been so grateful to all at the Heathers for what they are doing to look after and support my mum and the family. We have been very satisfied and cannot thank the staff enough for the care and attention they give, always with a smile on their face. Thank you.

Reply from Aneesh Nath, Clinical Lead at The Heathers

Yvonne, thank you very much for taking the time to write a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew Q (Son-in-law of Resident) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In what has been a difficult last two years due to the pandemic, staff at the Heathers have worked tirelessly to keep residents safe and well. Families can now revisit and it has been great to again enter the home and visit relatives. The chicks in the lounge last week were a real talking point for
visitors, residents and staff! Thank you to the management and staff for their continuing efforts.

Reply from Aneesh Nath, Registered manager at The Heathers

Andy, thank you for taking the time to write the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for The Heathers is calculated as follows: ( (152 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 197 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Heathers is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Julie

Julie Shave

Job Title: General Manager

Joined: 2019

Julie has been with us since October 2019 as a General Manager who is responsible for the overall running of the home.


Aneesh

Aneesh Nath

Job Title: Registered Manager

Joined: 2012

Aneesh has been working in the home since 2012 as a registered nurse and deals with the clinical side of the home


Caroline

Caroline Wall

Job Title: Cook

Joined: 2019

Caroline has been a cook at The Heathers for the last 3 years. She served for 13 years before taking a break. All our service users meals are cooked on a daily basis according to their preferences in our nursing home. We also promote local business by using local fruit and veg merchant and local butchers.


Frequently Asked Questions about The Heathers

What types of Care is The Heathers registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Heathers provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Heathers have?

There are 12 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at The Heathers?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Heathers to the centre of Bristol?

10.1 mile(s) as the crow flies, distance by road may be significantly further.