Warmley House Care Home has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time Warmley House Care Home has 56 reviews.
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11
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Reviewer Connection to Warmley House Care Home
19
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Overall Experience
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Date Published
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Review from A D (Granddaughter of Resident) published on 19 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
I cannot rate care home enough, the staff have amazing rapport with residents and genuinely care about them, they go above and beyond to attended to there needs and health and also there day to day enrichment .
This is all done with respect and dignity and talking to residents as grown adults rather
then patronising as some over establishments may do.
The also are always very swift and precise about informing family of there loved one albeit if there unwell or if there's been improvements,
Anyone looking to live in a care home I would always suggest Warmley care home it's amazing
Reply from Mariyam Yasmin, Registered Manager at Warmley House Care Home
Thank you very much for your positive review. I will pass this onto the team. Kind regards.
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Review from Jenny S (Sister of Resident) published on 12 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
My brother has been resident for over 18 months and in all that time the care offered has been second to none. Staff are wonderful. Cleanliness excellent. Catering superb. Always activities on offer for those who want to join in. Doctor has regular attendance. Medicines given spot on time. Regular hairdresser
and foot care. I am very grateful to have my brother so well cared for.
Reply from Mariyam Yasmin, Registered Manager at Warmley House Care Home
Thank you Jenny for your kind words, I will pass your compliment onto the Team. Kind regards, Registered Manager.
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Review from Debra A (Daughter of Resident) published on 21 June 2024
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Overall ExperienceOverall Experience5.0 out of 5
My dad has been at Warmley House since October 2023. All the staff is very friendly and nothing is too much trouble. They keep us fully informed of my dad's condition. He is accompanied sometimes on his mobility scooter to buy his newspapers at the shop which he loves doing. They provided entertainment
and arranged a singer and party for my dad's 90th birthday which was lovely. Thanks to all the staff at Warmley House.
Reply from Mariyam Yasmin, Registered Manager at Warmley House Care Home
Thank you for your kind words. It is a pleasure to care for your dad. I will pass your comments on to the team.
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Review from Sally S (Friend of Resident) published on 10 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
We literally can not praise the staff and management at Warmley House enough. Our loved one spent his last year/months at Warmley house. His room was lovely and homely, clean and fresh. His care was amazing, he was kept clean and very very well cared for.
He passed peacefully away on April 25th, he
had two lovely members of staff with him at the time of passing.
Thank you for everything.
Reply from Mariyam Yasmin, Registered Manager at Warmley House Care Home
Thank you for a lovely review. I will pass on your kind words to all my staff. Kind regards.
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Review from Jade S (Great-Niece of Resident) published on 15 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
Great home with very attentive staff. The home itself is well-kept, clean and fresh with no odour which is quite uncommon for a care home setting. The residents all look well looked after and cared for. You could see their individuality and own styles when it came to their clothing, it’s nice to see
that maintained for them at Warmley House. They all looked happy and most were quite chatty amongst themselves and with us which was also lovely to see. The staff members were able to answer any questions asked about our aunt's care needs which was great and reassuring for us. Thank you all for doing such an amazing job, it was definitely noticed and appreciated.
Reply from Mariyam Yasmin, Home Manager at Warmley House Care Home
Hi, thank you so much for your kind words and feedback. I will ensure to pass this on to the team. Kind regards, Warmley House Management.
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Review from S P (Niece of Resident) published on 14 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
My aunt has been a resident at Warmley House for a few months now after coming from another care home. Her treatment there has been second to none. The staff are extremely caring and she is treated with dignity. They are friendly and welcoming. Her room is lovely and bright with a big window and is
furnished nicely. She is always clean and tidy and the staff are lovely. Each and every one of them no matter what their role, will take time to chat to my aunt and encourage her to talk. She is encouraged to take part in activities with the other residents.
Everything has been put in place to ensure her safety. I am kept up to date with anything that happens however minor which I find very reassuring. I just wish I had found this home sooner, when she first went into the care system.
Reply from Mariyam Yasmin, Home Manager at Warmley House Care Home
Hi, Thank you so much for your kind words and feedback, I will ensure to pass this onto the team. Kind Regards Warmley House Management.
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Review from Christopher C (Son of Resident) published on 26 October 2023
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Overall ExperienceOverall Experience5.0 out of 5
My dad was sent here in May 2023 by social services to Warmley House Care Home. He loved it, especially for all of the 24-hour care he received and the outstanding staff, nothing was too much trouble. The rooms are very clean and tidy, with plenty of activities. All staff are very, very friendly and
caring. Sadly Dad passed away on the 14th of September.
I would totally recommend Warmley House Care Home for anyone who needs looking after.
Reply from Molly Joyce, Regional Manager at Warmley House Care Home
Thank you for your kind words, feedback and recommendation. I will ensure to pass this on to the team.
Kind Regards.
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Review from Jane C (Daughter of Resident) published on 25 September 2023
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Overall ExperienceOverall Experience5.0 out of 5
I cannot praise the staff and manager enough. Dad was well looked after by all staff (one member of staff in particular was a favourite), even the maintenance staff are so friendly. Dad enjoyed the food and when he could the activities. When Dad was on end-of-life care we were all treated with great
care and support. We really couldn’t have asked for a better team. Many thanks to them all.
Reply from Molly Joyce, Regional Manager at Warmley House Care Home
Hi,
Thank you so much for your kind words and feedback, I will ensure to pass this onto the team.
Kind Regards
Warmley House Management
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Review from Megan C (Resident) published on 11 August 2023
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Overall ExperienceOverall Experience4.0 out of 5
1. Was in a room next to the nurse station which was very loud.
2. Cleaners would vacuum at 6am.
3. Staff were lovely and caring.
4. Was kept in bed for breakfast so very hard to eat.
5. Was not left alone to use commode or offered to use bathroom.
6. Staff were easy to make connections and bonds
with and took time to sit and listen to my concerns.
Reply from Molly Joyce, Regional Manager at Warmley House Care Home
Dear Megan,
Thank you for the time to speak with me on the phone today, reference your feedback. It was lovely to speak to you. Thank you for your positive feedback on the phone call, including some of the experience that you had. It is always important to listen to feedback for monitoring and improving the service as much as possible. Kind Regards Molly Joyce
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Review from Christopher N (Son of Resident) published on 1 August 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mum was admitted as an assessment patient earlier this year who was very poorly. With the care and commitment from the staff she really has turned herself around. It seems nothing is to much trouble, which makes me reassured she is looked after well. She is treated with care and respect. The carers
contact me if they have any concerns which is reassuring to me. I feel I can relax knowing Mum is well looked after. I would highly recommend Warmley House as a place of care, consideration, and respect, for all of our loved ones. A huge thank you to all of the team.
Reply from Molly Joyce, Regional Manager at Warmley House Care Home
Hi,
Thank you for your kind words, I will pass this onto the team and the Management and Warmley House.
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Review from A C (Daughter of Resident) published on 19 July 2023
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Overall ExperienceOverall Experience5.0 out of 5
My Mum has been in Warmley House Care Home for the last 3 months on End of Life. She's been very happy there, the staff are very friendly, caring and kind, nothing is too much trouble. They have fun sessions every day, which the residents can choose to join in with.
They also care about the resident's
families. They keep us up to date with how Mum is and are always willing to answer any questions I have about Mum. Visiting is allowed throughout the day and evening. I feel very confident that Mum is being well cared for at this stage of her life.
Reply from Shen Butt, Director at Warmley House Care Home
Thank you for your kind words, and positive feedback regarding the care provided for your Mother at Warmley House Care Home. I will endeavour to pass on your feedback directly to the team.
Kind Regards.
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Review from Kevin P (Son of Resident) published on 7 April 2022
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Overall ExperienceOverall Experience5.0 out of 5
Everyone I encountered at Warmley House was extremely helpful and understanding at a time when my mother's health was deteriorating.
Unfortunately, Mum's stay at Warmley was short, but in that time Mum was looked after very well and with consideration at a time when she had to leave her home of over
50 years.
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Review from A S (Son of Resident) published on 3 February 2022
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Overall ExperienceOverall Experience4.0 out of 5
Notwithstanding the short stay nature of the arrangements, I am extremely thankful to all of the fantastic staff at Warmley House for the hard work they have put in, during what has been a difficult time, to ensure that Dad has the care that he needs and to understand him as a person who has reducing
cognitive and physical ability and at times challenging behaviour. It’s not an easy job the carers have and I take my hat off to them. Thank you.
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Review from John R (Grandson of Resident) published on 31 January 2022
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Overall ExperienceOverall Experience5.0 out of 5
My nan was transferred to Warmley having had rehabilitation care at another home. It took us a while to find the right place. When I spoke to the administrator I felt very at ease. The speed at which Warmley worked was amazing. They took care of things before we knew we needed to take care of them.
They liaised with Nan's social worker all the way through.
When Nan arrived she was very apprehensive. She had to be quarantined for ten days to protect everyone at the home. During this time we were given regular updates on how she was settling in and were able to speak to her whenever.
One day I had booked a FaceTime call with Nan and the activities team weren't in that day, so one of the management team called me from their own phone so I could still have the face to face with Nan.
They arranged for her to have her hair done and took her to the communal area so she could speak to others.
I couldn't recommend Warmley enough. The place and its staff are second to none.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Warmley House Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from David P (Son of Resident) published on 31 January 2022
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Overall ExperienceOverall Experience4.0 out of 5
My mother came from the hospital for assessment at Warmley House. After the assessment, it was decided that my mother should stay at Warmley House for continued care.
The staff were always helpful to my mother. Mum was hard of hearing, eyesight was fading and mobility was near non-existent. So staff
were all aware of these ailments and acted accordingly.
Mum's meals always looked adequate and according to Mum, they were always hot and tasty.
I was always informed by Warmley House, straight away, if there was any problem with Mum's health. This was reassuring, knowing if something changed I would be informed.
As a regular visitor, until the latest Covid quarantine, I was always treated with above average respect and offered refreshments, if a member of staff had time.
I think all the staff at Warmley House do an excellent job which has been more difficult since Covid.
Thank you.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, David, for your comments about your recent experience at Warmley House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Vicky H (Granddaughter of Resident) published on 27 January 2022
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Overall ExperienceOverall Experience5.0 out of 5
Warmley House is a lovely friendly care home, with very attentive staff who made my grandmother feel very welcomed. The staff would take the time to talk with my grandmother and make sure everything was okay during her visit. The staff were always really friendly when myself and my daughter visited.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Vicky, for letting us know how we are doing at Warmley House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Elsie M (Resident) assisted by family/friend published on 21 October 2021
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Overall ExperienceOverall Experience4.0 out of 5
It is a nice place to be in but can be lonely at times.
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Review from A P (Son of Resident) published on 12 October 2021
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Overall ExperienceOverall Experience5.0 out of 5
Helpful, friendly and reassuring. Keeping me fully updated.
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Review from Shaun H (Son of Resident) published on 5 October 2021
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Overall ExperienceOverall Experience5.0 out of 5
My Dad lived in Warmley House Care Home for well over three years until his recent passing. During that time he received kind an attentive care and as he suffered from dementia he could be challenging at times. However staff showed genuine kindness and affection for him and he was well looked after.
Medical help was promptly sought when he was unwell and I was kept well informed of any issues. I was always welcomed when I visited and the staff deserve praise for how well they kept residents protected during the Covid pandemic.
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Review from Robert D (Son of Resident) published on 11 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
The quality of care my Mum has received has been outstanding, she was always afraid to go into care, but now loves it! The staff are patient and professional with their dealings both with my mother (the service user) and myself when I telephone or visit. She loves that they both take her to lunch with
other service users and really enjoys the food. The manager has also been patient and professional with her dealing with myself as we transition from a hospital bed to a care home for my mother. She has often managed to book me in to see my Mum when it was quite difficult for her. An outstanding care home my mother and I would say!
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Current Review Score: 9.8 (9.754)
Overview of Review Score
The Review Score of 9.8 (9.754) out of 10 for Warmley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.806 for Warmley House Care Home is calculated as follows:
(
(112 Excellents x 5)
+
(13 Goods x 4)
+
(1 Satisfactorys x 3)
+
(2 Poors x 2)
+
(1 Very Poors x 1)
)
÷ 129 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.948 Points relating to the number of positive Reviews for Warmley House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 58 registered maximum number of service users is 11.6. 11 Positive Reviews ÷ 11.6 = 0.948
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Warmley House Care Home
What types of Care is Warmley House Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Warmley House Care Home have?
There are 58 Single Rooms.
How far is Warmley House Care Home to the centre of Bristol?
5.0 mile(s) as the crow flies, distance by road may be significantly further.
