Warmley House Care Home has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time Warmley House Care Home has 56 reviews.
Overall Experience
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6
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Date Published
56
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11
45
Reviewer Connection to Warmley House Care Home
19
18
3
3
3
2
1
1
1
1
1
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1
Overall Experience
25
21
6
2
2
Date Published
56
2
4
11
45
Review from Kelly H (Granddaughter of Resident) published on 15 July 2021
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
We cannot fault the care and dignity that they give to my Nan.
She absolutely loves every single member of staff in there, they make her laugh and she loves that.
The communication that we receive from the care home is second to none. We cannot fault it, we had more communication from the care home
than we did from the hospital when Nan was there.
From a family’s perspective, the staff are friendly helpful they laugh, nothing is too much trouble and are welcoming and approachable.
Our only criticism would be the room that she is currently in, she was told that she would be moving rooms and this hasn’t happened. This is something that we will be bringing up with the care home, as we feel that when this is somebody’s home the quality of the room that she is currently in should be better.
The family and Nan are extremely happy with the care she receives, she has a smile on her face and loves being at Warmley House Care Home.
As stated, nothing is too much trouble and for that we are grateful.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Kelly, for taking the time to leave feedback for our home. Our team have worked tirelessly over the last year to keep residents safe and happy, so it is rewarding to have such wonderful feedback.
We have been assured that your nan has now moved into a suitable room in the home, so we hope that she is comfortable and has settled well.
If there is anything more we can do, please do not hesitate to reach out. Thanks again.
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Review from Roland O (Son of Resident) published on 29 June 2021
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
Mum was admitted to Warmley House after being moved out of Hospital. This move was arranged by the hospital as a P3 funded transfer. At that time mum had significant nursing needs and the expectation of any recovery was very low. This was 10 weeks ago. Today mum is now a permanent resident of Warmley
House and has made significant improvement. I find that the care she is receiving is focused on her needs and is open to supporting her in regaining her health. The communication is proactive and actions are taken to address any feedback issues that I have raised.
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Review from Sarah H (Daughter of Resident) published on 12 May 2021
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
Mum was admitted from hospital in December for assessment but has ended up staying four months, so far, as she has some complicated care needs. Obviously with COVID-19 restrictions, it has been difficult with no visits for first few months. Nursing staff have kept me informed about her health throughout
and now that I can visit, I can see that she is well looked after. All of the staff I’ve met, have been very friendly and helpful.
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Review from Sheila G (Resident) assisted by family/friend published on 11 May 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Very caring staff, I am being well looked after and nothing is too much trouble. Very friendly and plenty of activities to keep your mind occupied.
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Review from Nick S (Son of Resident) published on 27 April 2021
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
My elderly father was sent to Warmley House from hospital. He was only there for a short time before he passed away and for most of that time, we were unable to visit him, due to covid. The staff at the home were always polite and helpful when we went to the door to deliver bits and pieces and when
we were eventually allowed to visit him, I was very happy with the way he was being looked after. The staff were courteous and kind right through to the end. Thank you very much and well done.
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Review from Jayne T (Daughter-in-law of Resident) published on 26 April 2021
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
Good care by staff, who regularly keep in touch to update us on our relative's health. Staff considerate of the current situation and how this has impacted on us, as a family. We have been very happy with the care and that our relative is in a place where she is both safe and well.
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Review from Julie N (Daughter of Resident) published on 22 April 2021
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Overall ExperienceOverall Experience4.0 out of 5
Since my mum has been at Warmley House they have been great with her and the family.
They have been so helpful and very informative. We have seen such an improvement in our mum - she is so happy and is back to herself. She feels secure and has actually made some friends.
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Review from Sharon C (Daughter of Resident) published on 22 April 2021
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Overall ExperienceOverall Experience4.0 out of 5
My mum has only been at Warmley House for a short time but what I have seen, is a very caring home where residents are well looked after. Cannot fault the staff. They are lovely and nothing is too much trouble for the residents.
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Review from Alison B (Daughter of Resident) published on 19 April 2021
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Overall ExperienceOverall Experience4.0 out of 5
Mum has only been at the home a short while but she has been treated with great respect and care and nothing is too much trouble for the staff. As covid has curtailed much of their activities, the staff seem to have a wealth of imagination as to how to keep Mum happy. They keep me well informed and
I have plenty of phone calls and facetime with her.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Alison, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.
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Review from Paul S (Son of Resident) published on 15 March 2021
Submitted via Website •
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Overall ExperienceOverall Experience3.0 out of 5
On the few occasions I’ve been able to visit I’ve left with the feeling that my mum is in good hands. Telephone conversations with her have always been possible, and all subsequent talks with staff members about various things have been prompt and very helpful. An all-round cohesion with everyone working
there is my impression of Warmley the nine months Mum has been staying there.
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Review from Ken E (Son of Resident) published on 9 March 2021
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Overall ExperienceOverall Experience4.0 out of 5
My mother was at Warmley House for a couple of months for an assessment, following a stroke and prior to returning home with live-in care. This coincided with the covid lockdown, so I was only able to visit her once, just before the tightest restrictions were introduced. The visit was lovely - I sat
with Mum in the conservatory, the covid precautions were thorough but not too intrusive. Mum seemed well. All other contact was via phone and FaceTime. Mum needed help with the phone and the staff were always very helpful. The WiFi was initially unreliable, but towards the end of Mum's stay, a better system was introduced using an iPad with bookings for pre-arranged times. This worked very well and gave us a much better view of how Mum was getting on. All my dealings with the staff at Warmley House, both admin and carers/activities, were very good. Requests were handled efficiently and everyone seemed helpful, enthusiastic and genuinely caring. Thanks for everything you all did.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Ken, for your comments about your recent experience at Warmley House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Alison L (Daughter of Resident) published on 9 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
Dad is 94 and with a lot of help, was managing to live on his own. Then at the beginning of 2021, he fell and fractured his pelvis. After a time in hospital, he was discharged and was admitted to Warmley House for rehabilitation. It was an extremely hard time for both of us, as we could not see each
other due to COVID, however, all of the staff were very understanding and caring and helped Dad with FaceTime and phone calls so that we could keep in touch. His care was outstanding and he was soon back on his feet and we were looking at a date when he could be discharged from Warmley House’s care. It was obvious Dad couldn’t go back to living on his own so I looked at several private nursing homes and at 24hr nursing care in his own home. I explained the options to Dad and asked him what he would like to do he said “can I stay here” an option I hadn’t given him so I think that says it all. The care and support that he has received from all the staff has been outstanding.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Alison, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Warmley House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Kathryn L (Daughter of Resident) published on 19 February 2021
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
Since mid-March 2020, we’ve been unable to visit because of Covid and sadly, my father died of C19 in early May, so this review is somewhat limited. Over the last 6 months of Dad’s life, things at Warmley House had improved, I think. Staff seemed more settled with fewer agency personnel coming and going,
targeted decor panels to support and trigger memories for dementia residents, more cosy dining areas with fresh table linen and new upholstery and soft furnishings in many areas.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Kathryn, for your feedback and for taking the time to share your experience at Warmley House Care Home. We are so sorry to hear about your Dad, but pleased you felt he received great care in our home.
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Review from Richard C (Respite Resident) published on 20 January 2021
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Overall ExperienceOverall Experience5.0 out of 5
All the staff at Warmley House have been first class in looking after my sister's needs and have kept me in the loop with contacting me most days to update me on my sister's needs. I find the staff at Warmley House first-class and would recommend this care home widely.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Richard, for your comments about your recent experience at Warmley House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Jennie W (Wife of Resident) published on 19 January 2021
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Overall ExperienceOverall Experience5.0 out of 5
My husband came from the hospital straight to the home. I have had one restricted visit due to Covid so it is difficult for me to comment on many aspects of the home because I have not been allowed in to see how it operates. I can say I am most impressed about how they keep me informed, my husband is
very poorly but I feel I know how he is daily which puts my mind at rest. The staff appear kind and considerate and obviously get on well with my husband which we both appreciate. After his initial assessment, I hope my husband can continue to stay at Warmley House as they seem to have his best interests to heart, which in these difficult times is all I can hope for.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Jennie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Warmley House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Nicola S (Daughter of Resident) published on 11 January 2021
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Overall ExperienceOverall Experience3.0 out of 5
My mum was moved here from hospital in November and after hearing mixed reviews we were worried about how she was going to like it and get on here. Thankfully she felt welcomed and was well looked after during her six weeks here. Most of the staff and carers were lovely to her and she told us the food
was wonderful. We could only visit a couple of times due to the pandemic but on both occasions, staff were great and professional. Unfortunately mum passed just a week after leaving here so we were very thankful that her last few weeks were comfortable.
Reply from Kristen Fitzgerald, Marketing Assistant at Warmley House Care Home
Thank you, Nicola, for your feedback and for taking the time to share your experience at Warmley House Care Home. We are so sorry to hear about your Mum but pleased you felt your Mum received great care and hope that her time at Warmley House did see some friendships flourish, especially with the care team.
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Review from Peter W (Brother of Resident) published on 25 November 2020
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Overall ExperienceOverall Experience5.0 out of 5
My brother, sadly, is very ill and has numerous medical complications; he has terminal cancer, still requires dialysis three times a week and is receiving palliative care. Therefore, his care is not particularly straight forward, but I have to say we could not be happier with the care he is receiving.
The staff, from those who run the care home to all the nurses, are superb, they are all so helpful, thoughtful and caring. In these unprecedented times and during lockdown itself visiting is difficult, but at times of crisis, we have been allowed to visit and important when we can't routinely visit the nurses have very often and proactively called us out of courtesy to let us know how he is feeling, which is so much appreciated, as too often my brother is unable to answer his phone when we call. Above all, my brother is content, he is being looked after superbly, kept as well as his health allows, comfortable and warm - I highly recommend Warmley House Care Home for your loved ones.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Peter, for your feedback and for taking the time to share your experience at Warmley House Care Home. We are so sorry to hear about your brother but pleased you feel he is receiving the care and compassion he deserves. If there is anything more we can do, please do not hesitate to reach out. Thank you again, Peter, take care.
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Review from Annette (Daughter of Resident) published on 24 November 2020
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Overall ExperienceOverall Experience5.0 out of 5
Mum stayed at Warmley House to convalesce as a transition between hospital and home. She had to leave the hospital a bit earlier to give space for potential covid patients. Mum's stay was made more difficult because she was unable to receive visitors, didn't understand why because of her dementia and
had to isolate in her room for 7 days on arrival, which would have felt like she was trapped. I found the staff to be very helpful whenever I phoned, whether it was to get an update on Mum, to discuss and revise medication because Mum was struggling with extreme itching. The reception staff were very understanding and supportive, despite being under great pressure.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Annette, for your comments about Warmley House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. In response to the Covid-19 pandemic, we have put additional stringent measures in place to meet infection control protocols while continuing to offer a comfortable place to live. We understand this can be a concern, but the care and wellbeing of every one of our residents is always our number one priority. If you would like to discuss any concerns directly, please reach out to us at the home. Thank you again, take care.
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Review from Jill (Daughter of Resident) published on 20 November 2020
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Overall ExperienceOverall Experience4.0 out of 5
Mum was in the nursing home for 4 years until her death. There were some lovely staff who really cared about her despite her difficulties in communicating and lack of mobility and would do their best to include her in things. It was unfortunate that during her stay there was a high turnover of staff
leading to a lot of agency staff being used. However, since a change of management, this seems to have stabilised which I am sure is a big improvement. A new coordinator for activities has also led to a big improvement and a dedicated website allows relatives and friends to observe this.
Reply from Kristen Fitzgerald, Marketing Assistant at Warmley House Care Home
Thank you, Jill, for your feedback and for taking the time to share your experience at Warmley House Care Home. We are so sorry to hear about your Mum but pleased you felt she received great care and hope that their time at Warmley House did see some friendships flourish, especially with the care team.
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Review from Sandra W (Wife of Resident) published on 24 August 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My first point of contact with Warmley House was a telephone call to make enquiries when it became evident that my husband was not going to be able to come home following an operation for a fractured hip as he was completely immobile. The person I spoke to was very professional, sympathetic and helpful.
I contacted other care homes in my area, but Warmley exceeded others based on first impressions. From the time my husband was admitted in July, all staff I have met and spoken to by phone, have been courteous, knowledgeable and helpful and I feel that I and my husband are important to them.
Reply from Olivia Shields, Marketing Assistant at Warmley House Care Home
Thank you, Sandra, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Warmley House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Current Review Score: 9.8 (9.754)
Overview of Review Score
The Review Score of 9.8 (9.754) out of 10 for Warmley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.806 for Warmley House Care Home is calculated as follows:
(
(112 Excellents x 5)
+
(13 Goods x 4)
+
(1 Satisfactorys x 3)
+
(2 Poors x 2)
+
(1 Very Poors x 1)
)
÷ 129 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.948 Points relating to the number of positive Reviews for Warmley House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 58 registered maximum number of service users is 11.6. 11 Positive Reviews ÷ 11.6 = 0.948
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
