Amberley House Nursing Home

The Crescent, Truro TR1 3ES
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9.9 29 Reviews
  • Amberley House Nursing Home, Truro
Amberley House Nursing Home is licenced to care for thirty persons with nursing needs, and it offers an ideal residential setting for expert care as well as a varied daily schedule.

The Amberley property is convenient to bus services and a road across Truro Railway Station. They offer a lovely garden view and a balcony where residents may relax and enjoy the outdoors. It is conveniently located near a shopping centre which residents can visit to enjoy some retail therapy. Residents have access to a pleasant interior, a nutritious variety of meals, and a varied activities programme, as well as a 24/7 care team that respects each individual's privacy and dignity.

The team would be delighted to welcome any families who are interested in the service, and would be happy to answer any questions or take visitors around.

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Care Provided by Amberley House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Gerrans (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Amberley House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Nursing Care from £1,150
  • (these prices are only a guideline, please contact Amberley House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Amberley House Nursing Home Reviews (29)

Total of 29, showing 1-20
9.9

Amberley House Nursing Home has a Review Score of 9.9 (9.880) out of 10, based on 18 reviews in the last 2 years. Over all time Amberley House Nursing Home has 29 reviews.

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Review from Spencer M (Nephew of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt resided in Amberley House for well over 5 years during which time she received exemplary care and support from a very well-trained attentive and supportive staff team. She was really happy staying there and I can't recommend this care home enough.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your kind words. Your aunt was very much part of the home and a great character, we all miss her dearly.


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Review from C W (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed at Amberley House Nursing Home during the last 10 days of her life. She was given excellent hourly care. All the staff I met were warm and showed great empathy for my mother and visiting family. They were able to accommodate my mum's specific needs, from tender personal care to
giving her food she could manage and looked forward to in her final days. We were able to visit anytime and were always greeted with kindness. The manager was very kind at the end as were all her staff.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your kind words. It was an honor to be able to care for your mother in her final days. We always try to give everyone we care for the dignity and respect they deserve, and it's always so rewarding to hear that we have been able to do that.


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Review from Beth R (Granddaughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident between July 2024 and October 2024 where she received palliative care. We as a family were very satisfied with her care. The staff were polite and friendly and developed a good relationship with Gran and the family. Gran was always well presented and the staff helped to
maintain her dignity and keep her comfortable. The staff communicated well with us. The room was a little small but the home is currently having an extension built. We couldn't have wished for a better place. It was a big worry for us when our Gran needed to move to a care home but it turned out that we didn't need to worry at all. Thank you to everyone at Amberley House for making a difficult time a little easier. We will be forever grateful.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words. I am delighted that we were able to care for your grandmother in her final stages of life. We prioritise ensuring that all our residents are treated with dignity, respect and kindness. Supporting family is also a part of this and it is always rewarding to hear that we succeed in achieving this.


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Review from Bridget B (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Amberley House Nursing home for end-of-life care. From the moment she arrived, she was calling it home. She bonded immediately with all the Staff who all treated her with dignity, compassion and respect and appreciated Mum's cheeky sense of humour. Mum was encouraged to join in with
the activities, she was nervous at first, but with encouragement from staff, she was soon touching a snake, holding a tarantula, winning bingo, baking and wine tasting all of which she thoroughly enjoyed! Staff always kept family informed on Mum's progress, with regular health updates, they respected her dietary requirements and supported her to get back on her feet, support was offered whenever needed. Towards the end of Mum's life staff were always available to offer support to family whenever required, day or night, and ensured we had all the information that was needed. I really can't thank all of the Team enough for all the happy times Mum and visiting family had at Amberley House.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your lovely words. We miss her smile and cheeky sense of humour, she could always be relied on to join in with all the activities with enthusiasm.


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Review from Patricia I (Friend of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Amberley House Care Home to be an excellent caring place.
The lady who resided there was well looked after.
With all her disabilities, the care given was outstanding.
I would not hesitate to recommend this home to other service users.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your kind words, I will pass them on to the staff who always work hard to provide great care.


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Review from S H (Daughter-in-law of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always been very satisfied with the care my father-in-law received during his near to a year and a half stay at Amberley House. Staff were always very friendly and approachable. There was a homely atmosphere and my father-in-law enjoyed his stay there. I would not hesitate to recommend Amberley
House.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words. Your father-in-law is greatly missed by both staff and our other residents, he was always such big part of the home. We were thrilled that he was able to return to his own home.


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Review from U D (Power of Attorney of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has always been so well looked after here at Amberley. Staff have been kind to her and to her various visitors and have always made us feel welcome. Whenever she had a problem there was someone to help, immediately. At all stages of her stay she has been cared for appropriately, professionally
and lovingly. I couldn't praise the team highly enough, they all work together so well. I highly recommend this care home.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your kind words, I will pass them on to the staff. The resident to whom you are referring is missed by us all.


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Review from Heidi H (Granddaughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberley is a fantastic home! The staff are all lovely. My grandad very much enjoyed his time spent at Amberley and was very well cared for. Always lots of interesting activities, which we enjoyed joining in with when we visited.
Thank you to all at Amberley House.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words. Your grandfather was a pleasure to look after, we all miss him.


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Review from V C (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Amberley House for end-of-life care and it was the very best we could have hoped for. The medical team were all amazing and they nursed her and cared for her and made her feel very comfortable - right to the end of her life. We knew she was in a lovely place - thank you to all the staff
at Amberley House.

Reply from Rahi Joshi, Marketing Associate at Amberley House Nursing Home

Our team at Amberley House is dedicated to providing comfort and compassion, and it was our pleasure to have been able to care for your mum during such a difficult time. Kind regards.


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Review from Wayne S (Son of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff was so supportive throughout with my mother. Always helpful and good to talk to, any questions that we had were always answered or someone would find out for us. My mum was always made to feel special whilst there.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words. Your mother was a great pleasure to look after.


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Review from Carol W (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad transferred here for rehab after 2 weeks in hospital (where he wasn’t progressing). Amberley helped get him back on his feet, working on his program to rehab him.
All the staff are friendly, caring and wonderful. They looked after Dad as if he were their own and they couldn’t do enough. Once
getting to know what he liked, they made sure he didn’t miss out on anything. Food is delicious and fresh and you get to choose from a daily list for each meal. They also tweaked and adapted a few things for Dad around his diabetes and personal likes. There are activities and guests that visit too as well as the social lounge so you don’t need to be segregated in your room.
Management wise it is a very professional, friendly and superbly run home. Any questions or help were dealt with and I was never made to feel like we weren’t important. Dad was very happy there and he wouldn’t hesitate to return if need be.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your kind words. Your father was a pleasure to look after and he would be welcome back here any time.


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Review from Caroline W (Next of Kin) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5 and a half years at Amberley House on December 23rd, 2022, she was taken care of in a professional and pastoral way. Her 4 children were able to carry on knowing that Mum was in the best place possible. We are all very grateful and remember her last years with stoicism and philosophical conversations.
We had plenty of time to say goodbye and therefore the grief afterward was minimal.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words, Caroline. We all remember your mother very fondly and still miss her.


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Review from Louise W (Wife of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my husband was admitted and I visited, I could tell he was going to be happy and well looked after there. I had no reservations whatsoever. Amberly House felt and was run like a neat home. I was made to feel so welcome by each and every member of staff, who were very friendly and nothing
was too much trouble. You only had to visit once and you could feel how much they not only cared about every resident but treated them with love and understanding. I've never experienced a care home as good and welcoming as Amberley House.

Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Thank you for your lovely review and kind words about Amberley House.


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Review from Kate T (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received since he came in for respite to enable him to become independent has been first-class. He was given his privacy and respect. Unfortunately, as his health declined, the nursing care and professionalism increased, and the staff were always on hand to liaise with the doctors
and myself. Everyone from the manager, secretary, maintenance, chef, entertainment, cleaners, and "laundry girls" to the excellent nurses and carers, both by day and night, became like family to me and my second home, for which I thank them from the bottom of my heart. Amberley provides a wonderful, caring service and have pleasure in recommending this home.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Dear Kate, thank you so much for your kind words. Your father was a pleasure to loo after; all the staff enjoyed spending time chatting with him and assisting him with his needs.


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Review from Bridget M (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Amberley for the last 18 months of her life until she passed away peacefully in April 2023. During her time at Amberley, my mother was well cared for, and the staff were always very caring and kind, which was reassuring for me and my family, and they always had time to talk to us
and keep us updated. Mum loved the staff here, and even though Mum found life difficult since having a stroke, the staff always managed to make her smile. For me and my family, that speaks volumes. I and my family feel blessed that Mum spent the last stage of her life in such a caring environment. Thank you.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words, Bridget. Your mother was a delightful lady and a pleasure to look after; she is missed by us all.


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Review from Cheryl H (Friend of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write this just a few days after a very close beautiful friend passed away at Amberley. The staff team led by the manager were truly wonderful. Their care, kindness and love for my friend was professional, remarkable and also showed dignity and respect. The home has to be one of the best I have been
part of. ( my experience of fifty years in the profession) All the staff could not have loved her more. Thank you.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words. Your friend was a delight to look after and she is greatly missed by all of us.


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Review from Graham H (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Amberley House Nursing Home has been first-class in caring for my mother. All staff are very caring and friendly and I can rest assured that my mother is very well looked after and always comfortable.

Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Thank you for your lovely feedback. It's much appreciated by the team at Amberley.


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Review from Gordon S (Son-in-law of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the nursing home to be very well organised and the management and staff approach is very pleasant, professional and caring. Will always find the time to talk and answer any questions. My mother-in-law can be quite difficult at times but the staff are so helpful and understanding and nothing is
too much trouble. Would not have a problem recommending it to anyone.
The front outside of the building is looking tired and could do with some tlc, before it goes to far as this would not only encure more to rectify but a more financial burden if left too long.

Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Thank you for your lovely review and kind words about Amberley House. You will be pleased to hear that work is planned to start in the next couple of months on improvements to the home, which will include the exterior.


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Review from Sandra C (Daughter-in-law of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience of Amberley House is good. My mother-in-law is very happy here and thinks a lot of the staff working there; they are very caring, and nothing is too much trouble. It's just a pity that they are so short-staffed. Mum loves all the entertainment.

Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Dear Sandra, we appreciate you sharing your experience with us. We are delighted to have your mother-in-law with us. Our team works extremely hard to maintain tailored care for our residents. We take all our feedback seriously and are sorry to hear that you experienced the home being understaffed. We, like all care homes, had difficulty recruiting for a while.
However, we are now fully staffed and we are here for our residents any time of the day or night. We would be happy to have a call with you to discuss your concerns further. We wish you all the best.


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Review from Keith R (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an unfortunate fall in a Residential Home in Newquay, my Mother gained the need for full Nursing care. She was rehomed at Amberley House in Truro where she has received an excellent standard of care. The Carers, Nurses and Management do everything possible the ensure my Mother is comfortable.
I would have no hesitation recommending Amberley House.

Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Thank you Keith for your feedback. Our staff are all committed to delivering the best possible care and it's very rewarding to have their effort recognised.


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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Amberley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Amberley House Nursing Home is calculated as follows: ( (185 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 209 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberley House Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Amberley House Nursing Home

What types of Care is Amberley House Nursing Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Amberley House Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Amberley House Nursing Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Amberley House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amberley House Nursing Home to the centre of Truro?

0.5 mile(s) as the crow flies, distance by road may be significantly further.