Amberley House Nursing Home

The Crescent, Truro TR1 3ES

9.9 29 Reviews

Funding & Fees Guide for Amberley House Nursing Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,100
Self-Funded Nursing Care from £1,200
RESPITE Self-Funded Residential Care from £1,100
RESPITE Self-Funded Nursing Care from £1,150

(these prices are only a guideline, please contact Amberley House Nursing Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Smoking not permitted

Stairlift

Television point in own room

Wheelchair Access

Order by:

Review from Donald C (Husband of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience

From my wife's first introduction to Amberley House Nursing Home in September 2021 through to her passing on 29th July 2022, the care and attention given to her always inspired the confidence of my family and myself that her security and comforts were well catered for. All staff including those in management

and administration were efficient, patient, kind and gentle and indications of health issues were observed quickly and suitably treated. I, therefore, have no reservations in my recommendation of the establishment to any prospective enquiries for residents in need of nursing and/or concentrated care.

Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and will forward your warm sentiments to the home team. Kind regards, Lindsay.

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Review from David R (Son of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

We want to express our heartfelt thanks to all the staff at Amberley House for the support given to my father in the last four months of his life. One thing we learned through our daily visits to Amberley House is that the job of a professional carer is anything but “unskilled labour”. All those who

cared for my father were well-trained for their difficult role, as well as being friendly, approachable, competent, and discreet. They are too many to mention by name, but we especially appreciated the perseverance of those who cared for him most regularly – they know who they are. All our contacts with the management and administrative team were straightforward and friendly, and in spite of covid restrictions, you always demonstrated flexibility and patience whenever we needed to change the time of our daily visits. All in all, Amberley provided a thoroughly reliable service and our family will be singing its praises for years to come.

Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Thank you for your kind words. It was a privilege to care for your father and lovely to get to know you all.

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Review from S A (Brother of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience

I have had the experience of visiting a number of friends, family, and distant relatives, who have had to reside in a variety of care homes over the years. Thankfully, most of them have lived up to expectations of what the minimum standard of care is required from such establishments. Amberley House

is not one of them. If I were to rate the standard of care provided from all the care homes with which I have had contact, Amberley House would rank in the lowest possible position. Don't get me wrong, there are many care assistants who are wonderful and are doing a brilliant job against incredible pressures. Also, the catering team does a fantastic job. However, there are certain people in Amberley House - (I am not allowed to name them but I quote the Review Policy Standards which state - "Please do not use names (Job titles/positions are acceptable)" who fall dramatically below these standards. The Manager is the problem!

Reply from Amberley House at Amberley House Nursing Home

We are not able to respond in detail to this review because we have a duty to protect the confidentiality of our residents and their families.
We would however like to take this opportunity to remind the person who has left this review that all care homes and staff have a responsibility to respect residents' wishes, ensure their safety, and to comply with legal orders, such as Powers of Attorney.
The wellbeing of our residents is our top priority and we take pride in the relationships that we form with their families and loved ones during our residents' time with us.

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Review from Barbara D (Wife of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience

This was a second visit to Amberley House, and we were so pleased to see the alterations, provision of a lift etc. My husband came for two weeks respite to enable me to have a rest after a difficult 3 months. The care here is wonderful, likes and dislikes are noted, and although the staff are busy,

they took time to talk to both my husband and others who visited him. Amberley has a real warmth and a very caring ambience.

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Review from J J (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

Amberley was very welcoming, from the first point of contact they were helpful and made a very difficult end of life care decision, much more reassuring. Without exception, all members of staff were very caring and professional and there is a lovely balance between all the nursing, carers and admin

team. Everyone was very respectful of both their resident's needs and visitors also.

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Review from Noelle E (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

When I first visited Amberley House Nursing Home, although recommended I found it a little "shabby chic" but soon learnt that the care was second to none, the staff dedicated and humorous and most had been there years! As I visited almost daily they are all now my friends as well. The residents look

well and happy and everything seemed to be under control I am happy to say alterations have now been carried out at the property which looks great. This is a very well run nursing home.

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Review from John S (Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience

I found the staff friendly and knowledgeable, treated with respect and dignity.

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Review from Pamela T (Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience

I recommend Amberley House both for condolence and long term living. The atmosphere is very warm and friendly and it feels like a real home rather than a "care home". The staff without exception do everything possible to make life as pleasant as circumstances allow, and always with a smile and personal

greeting. The food is delicious and plentiful with several choices for each meal, not forgetting the afternoon tea trolley, often with delicious home made cakes. I am very grateful for all the care I received during my six weeks stay.

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Review from Tess B (Daughter of Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience

The staff at Amberley are professional, hard working and caring. The facilities are dated (no en-suites, two in a room) but the atmosphere is happy and unstressed. The meals are first class and personal choice accommodated without problems. The management locally is excellent and the manager has independence

to make decisions without retribution form above. Resident do not appear to be regarded as cash providers, they are valued, elderly sick friends.

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Amberley House Nursing Home

Care Provided by Amberley House Nursing Home

Good to Know

Funding & Fees Guide for Amberley House Nursing Home

Facilities