Castle Hill House

Castle Street, Bodmin PL31 2DY
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9.7 56 Reviews
  • Castle Hill House, Bodmin
Castle Hill House is a family owned care home, situated in landscaped gardens in a quiet area of Bodmin. The home specialises in providing 24-hour sympathetic, professionally given care to mainly elderly clients. The team cater for residential clients with varying care needs.

The bedrooms at Castle Hill House are nicely decorated and furnished throughout. Designed for maximum comfort, each room also has its own modern nurse-call system so that staff can be called 24 hours a day.

There are a variety of bedrooms which are either traditionally styled in the original house which dates back to 1865, or newer purpose built rooms with en suite facilities in the recent extension. Most rooms are single rooms, for clients to enjoy their own space. However there are a few rooms which are larger and are for those who enjoy some company and wish to share.

Trained cooks and the rest of the catering team take great pride in providing home cooked nutritious and varied meals, using fresh produce and high quality ingredients. Vegetarian dishes and special dietary needs are always catered for as are peoples likes and dislikes.

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Care Provided by Castle Hill House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Careen Harris (Manager)
  • Admission Criteria
    • Residential care with some nursing provisions
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for Castle Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,588
    • RESPITE Self-Funded Residential Care £1,400 – £1,588

  • Room rate depends on individual care needs and room choice (Luxury rooms available)
  • (these prices are only a guideline, please contact Castle Hill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is welcome and anyone who would like to join in the daily activities is welcome.


  • Parking

  • Parking on site for visitors


Castle Hill House Reviews (56)

Total of 56, showing 21-40
9.7

Castle Hill House has a Review Score of 9.7 (9.677) out of 10, based on 24 reviews in the last 2 years. Over all time Castle Hill House has 56 reviews.

Overall Experience

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  • 14
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Date Published

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Review from Wendy T (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived from hospital to Castle House Care Home. Mum's experience of three months in hospital had left her confused and agitated, compounded by her dementia. It was a worrying time having to leave our mum in the care of total strangers. We need not have worried. From when Mum left the ambulance,
it was obvious the care team were genuinely caring and concerned about Mum. Their focus was on settling Mum into her new home. Unfortunately, it took Mum several weeks to settle, this being due to the hospital stay (covid, isolation, noise, etc.). The team were honest about Mum's suitability to Caste Hill House, but through their care and attention the team learnt Mum's little ways and the extent of her dementia and Mum finally settled. In addition, Mum has medical needs that the doctor and district nurse attend to, with which the care team facilitate. The team also keep me up to date with Mum's progress and changes in medication. We four children visit Mum regularly at varying times and witness the Caste Hill House team going about their business and can't help but notice their genuine happy, caring and focused demeanor towards residents and visitors alike.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you for such a thoughtful and honest review, these can be reassuring to others in your position as they make the move into care homes with their own loved ones. Our staff work tirelessly to provide truly person-centered care for every single resident and your review reflects this wonderfully. We hope to see some of you at the summer fete.


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Review from A D (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and has a peaceful atmosphere. The carers are kind and I am welcome to partake in Mum's care on my frequent visits. I'm well informed of any change in her condition.
There is a good sense of teamwork - the office staff and handyman are helpful. The kitchen staff have taken the trouble
to give Mum crockery and cutlery to help her poor eyesight and arthritic hands. The laundry team take great care of her clothes - even her teddy has been on a gentle wash cycle! Super programme of daily activities.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you for such a wonderful review. We agree with your comments that every team within our staff provide personalised care for each and every resident. We are so proud of our team and will be sure to pass on your comments.


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Review from Yvonne B (Respite Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Castle Hill House Care Home for respite after an operation. Because of my MS, I could not care for myself and needed help, especially getting into bed. However many times I needed help in the night, a member of staff would come on my call button. Day and night, staff were friendly. The carers
encouraged me to help. Unfortunately, while I was there, I was taken very ill, the staff were professional, efficient and above all, caring as paramedics came to "blue light" me to hospital.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

We are so pleased to hear how well you were cared for and we hope you are home now and feeling better.


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Review from V P (Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like Castle Hill House Care Home because I came here for my respite care, now I live here and I find it very comfortable, clean and the staff are very helpful and friendly.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you for a lovely review. It really warms our hearts to hear firsthand feedback about how pleased our residents are with the care and attention they receive. We will be sure to pass your comments onto them all, they will be thrilled to hear.


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Review from Maureen L (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away in Castle Hill Care Home after being a resident for over two years. Although I don't live in the area we have family close by visiting regularly and in frequent contact with the staff. We have always been treated courteously by wonderful staff and Mum always said that
she was so lucky to be in such a special place.
Every single member of their team has treated Mum with such dignity, care and warmth, especially in her last days. We can't thank them enough for everything they have done for her and all of our family.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you so much for such a wonderful review, hearing first-hand the experiences of families and residents and how our staff are having such a positive impact on the last chapter of our residents' lives means so much. Thank you again, we will pass on your words to our team.


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Review from M A (Son of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Castle Hill. Covid has caused everyone a significant hardship, but none more so than care homes. As expected, this has had an impact at Castle Hill House but taken in perspective, they have coped with it extremely well.

Reply from Lucy Ledger-Wielkopolska, Business Support at Castle Hill House

Thank you for your review. We have been so appreciative of the support and cooperation of the friends and family of our residents. We are proud of how we have all staff, residents and families, who have weathered the pandemic together.


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Review from Samantha J (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in well to his new home. Nothing is too much trouble for the staff. He is extremely well cared for. Every member of staff I have met has been friendly and smiling and takes the time to greet me and my dad confirms that any request he makes is granted - not with a tut or sigh but with
genuine willingness and kindness. Well done Castle Hill House Care Home.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you for such a lovely review. We are incredibly proud of our team and the atmosphere they create in our home, we are so pleased the transition has been a good one for your dad.


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Review from David R (Son of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe that Castle Hill House Care Home puts the care and comfort of their residents first. All members of staff, from the manager to the handyman, are helpful and pleasant to deal with. I know that they provide exceptional personal care for my mum which makes her feel very relaxed and at ease to
leave her home and live in Castle Hill. A job well done.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you for such a lovely review recognising the efforts for all our teams to provide a wonderful environment for our residents.


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Review from S F (Respite Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Came out worse after I came in.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Good afternoon.
We are sorry your most recent stay was not in line with yours and our other respite clients' usual experiences, our management team will be in contact to discuss.


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Review from Daphne C (Wife of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very good and my husband is very happy there.
He has a good rapport with the staff. They are very good with visiting and keeping me informed with how my husband is.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you so much for the lovely review, it is always a pleasure to see how happy families are with the care their loved ones receive from us at Castle Hill House.


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Review from Ann L (Wife of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted with a welcoming smile by all the staff, have never felt in the way or that I am being a nuisance.
Also, I have noticed that whenever a member of staff enters my husband's room he smiles, that tells me such a lot. The room and bed are always clean and smells fresh.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you so much for the lovely review. It means so much to hear relatives experiences of how well our staff present themselves at all times.


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Review from Julie H (Daughter of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required residential respite care after a period in hospital and from enquiry to hospital discharge, the process has been streamlined and efficient with clear lines of communication. The excellent care team have made my mother and relatives very welcome and she has settled in well which will
support her recovery. Everyone has been extremely kind and thoughtful and our thanks goes out to them. My mother has a beautiful room with a view of the Cornish countryside, and it will really help with her recovery.

Reply from Lucy Ledger-Wielkopolska, Accounts at Castle Hill House

Thank you for such a lovely review. We will be sure to pass your kind words onto all our staff and hope your mother enjoys the rest of her stay.


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Review from M P (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed from word go, and still continues!

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Review from J S (Friend of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff (nurses, cleaners, carers and management) were the most friendly and helpful staff you could imagine, nothing was too much trouble. Management rolled up their sleeves and helped.
We were allowed to stay as long as we wanted, visit any time of day.
Just a fantastic place.

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Review from R P (Wife of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what my husband's visitors say, my husband was very happy when they went to visit. My husband himself conveys to me he was happy to come again to stay. This makes me feel better if I know he is happy in respite when I'm away and can't visit.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you for the lovely review. We are very happy to hear your husband enjoyed his time with us. We look forward to seeing him again. Please send him our regards from everyone at Castle Hill.


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Review from D H (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Castle Hill House in an extremely poor state of health. She was so weak that we were unsure how much longer she would be with us. However, after 3 weeks, receiving the care and attention that she needed, she has become so much stronger. The nurses and care workers have sorted out
her pain relief and adjusted her medicines. I cannot praise them enough. My mother feels safe and happy. I would recommend Castle Hill House.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you for your lovely review, it really is a pleasure to hear from families of our residents and to know how happy they are with the care we provide. We are so proud of our fabulous team of staff. We will pass on your comments to them all.


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Review from P M (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Mum was well looked after at Castle Hill, with excellent care and consideration during her stay in the remaining weeks of her life.
The staff were lovely, professional and very helpful and the home is clearly well run and maintained.
I do feel that extra staff would help reduce pressure on
the home's team, given the extensive and varied needs of the residents, but cannot fault their care and commitment.

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Review from David G (Son of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care and nursing homes I find Castle Hill House to stand head and shoulders above the rest. The facilities, care and overall standard is excellent. On entry, you will always find a clean, fresh smelling and overall friendly environment and no sense of complacency. Any issues and
the maintenance man is there and sorted. I have no issues in recommending Castle Hill House to my relatives and friends.

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Review from N M (Son of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall standard of care, staff and facilities is excellent. The staff are exceptional in their care and how they are always friendly and helpful to visitors. Mother's room is excellent.


I can rely on the staff contacting me if there is ever any need to.


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Review from A E (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are happy to take my calls; senior staff are aware of my mum's needs and we work together to provide the best possible care.
The carers are extremely kind to my mum; their consideration is appreciated.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Castle Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Castle Hill House is calculated as follows: ( (200 Excellents x 5) + (78 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 285 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle Hill House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Careen

Careen Harris

Job Title: Manager

Joined: 2020

My name is Careen, I qualified as a nurse in 1985, back in the days when nurses wore large silver buckles and frilly hats. I’ve seen a lot of changes but one thing that never changes is my fascination with people and their stories; I have had the privilege of caring for someone whose job was to press the first new coins for the royal mint, the person who invented the TOG rating for duvets, a lady who travelled across the London Underground during the war with her handbag stuffed full of diamonds after the bank she worked for was bombed, I've even had occasion to sing ‘Happy 111th Birthday to you…’.


My days are as varied as the people that fill them, just one of many reasons why I love my job here at Castle Hill House.


Claire

Claire Cooper

Job Title: Deputy Manager

Joined: 2014

I have worked at Castle Hill House for a total of ten years. I have enjoyed working alongside such a dedicated team, who strive to provide a person-centred approach to care for our wonderful residents.


Due to Claire's wonderful work ethic and care for our residents, she previously got through the Regional Care Finals of the National Care Awards!