Castle Hill House

Castle Street, Bodmin PL31 2DY
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9.7 56 Reviews
  • Castle Hill House, Bodmin
Castle Hill House is a family owned care home, situated in landscaped gardens in a quiet area of Bodmin. The home specialises in providing 24-hour sympathetic, professionally given care to mainly elderly clients. The team cater for residential clients with varying care needs.

The bedrooms at Castle Hill House are nicely decorated and furnished throughout. Designed for maximum comfort, each room also has its own modern nurse-call system so that staff can be called 24 hours a day.

There are a variety of bedrooms which are either traditionally styled in the original house which dates back to 1865, or newer purpose built rooms with en suite facilities in the recent extension. Most rooms are single rooms, for clients to enjoy their own space. However there are a few rooms which are larger and are for those who enjoy some company and wish to share.

Trained cooks and the rest of the catering team take great pride in providing home cooked nutritious and varied meals, using fresh produce and high quality ingredients. Vegetarian dishes and special dietary needs are always catered for as are peoples likes and dislikes.

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Care Provided by Castle Hill House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Careen Harris (Manager)
  • Admission Criteria
    • Residential care with some nursing provisions
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for Castle Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,588
    • RESPITE Self-Funded Residential Care £1,400 – £1,588

  • Room rate depends on individual care needs and room choice (Luxury rooms available)
  • (these prices are only a guideline, please contact Castle Hill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is welcome and anyone who would like to join in the daily activities is welcome.


  • Parking

  • Parking on site for visitors


Castle Hill House Reviews (56)

Total of 56, showing 41-56
9.7

Castle Hill House has a Review Score of 9.7 (9.677) out of 10, based on 24 reviews in the last 2 years. Over all time Castle Hill House has 56 reviews.

Overall Experience

  • 41
  • 14
  • 1
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Date Published

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Review from H P (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used Castle Hill House for respite care from time to time. She was always greeted by her name and made to feel welcome. A thorough update on her medication, state of health, dietary likes and dislikes was always made. Her room was always very clean and ready for her to move in. I was always
confident she would be well looked after.

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Review from Anna R (Daughter of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of Castle Hill House for almost 3 years. Due to the severity of mum's disabilities, we were sadly no longer able to provide care for her at home, so searching for a new home was a stressful time for the family. From the first contact, we had from Castle Hill and our follow up
visit, we felt supported and felt sure that Castle Hill was the best home for mum. The home was bright, cheerful and flexible - mum was able to have her own familiar furnishings and there was no restriction on visiting - perfect!


To be honest, we have raised a few concerns during mum's stay but I feel that those concerns have now been listened to and actions have been taken to rectify these. Staff are hardworking, friendly and always have a smile to greet you. Carers are well informed of mum's care needs, compassionate and kind. The food is good and some staff go the extra mile. Great efforts are made to provide regular entertainment, activities and fun for all.


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Review from Linda P (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found our mother was content when she moved in especially having some of her own possessions around her. As her health deteriorated she was unable to enjoy the full activities provided her interest and ability to join in declined. The care and attention given in the latter months by the staff was
excellent.

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Review from David P (Stepfather of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been in here for two weeks but we have found all the staff very helpful and kind for anything we have asked for etc. Everything always looks to be very clean and tidy.

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Review from Grahame L (Widow Widower) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife died at the home 3 weeks after being admitted. During that time, I was impressed by the devotion and care she received from all the staff. I couldn't have wished for better.

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Review from Sydney G (Husband of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my wife gets is very good. The home is very clean and the staff and management are excellent. Can't complain about anything.

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Review from Glynis G (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with all aspects of Castle Hill House - spotlessly clean and bedroom very comfortable, staff very kind and caring. Would highly recommend a stay to anyone who needed it.

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Review from Molly I (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. Nothing is no trouble to help my husband. Everywhere is immaculate, I've no faults at all. All carer's are brilliant and lovely. 10/10 and brilliant, keep up the good work.

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Review from Jayne P (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been to Castle Hill House for respite on two occasions. He has been treated with both the greatest of care and dignity and has enjoyed his stay. There have been many activities that he has been encouraged to participate in meaning that he is adequately stimulated. Today my father has been
accepted for permanent care and myself and the family are so pleased - it means that he can be looked after in a place that he likes and we are happy with x

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Review from Barbara A (Mother of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a very bad motorbike accident, my son is a resident. Once you enter through their very good security system you are made to feel very much at home by all the very dedicated staff. Although everyone is always very busy the home is always peaceful and everywhere you go is always spotlessly clean.
All the residents care is to the highest standard.

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Review from Wendy S (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in this home for almost three years in her previous home she had a lot of urine infections and not had one since she moved into Castle Hill House.
The staff are very caring and always inform me if they have any concerns.

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Review from J J (Sister of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at the home for approximately 1 month for end of life care. Although he was a very difficult person to deal with because of his illness, the care and compassion shown by all staff at the nursing home was excellent. If I was in a circumstance and had to choose I would highly
recommend this home.

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Review from Ang G (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mother has been happily living at Castle Hill House for almost 3 years. The staff always treat her with respect and a great deal of care. We, her family are always informed if my mother has a headache and requires paracetamol. Castle Hill House is certainly a home from home. Mum 's room
contains many personal items and it's her sanctuary. All the staff stop to chat with her when time allows. I wouldn't want mum to be living anywhere other than Castle Hill House. Excellent home!.

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Review from Phillip S (Son of Resident) published on 12 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for the last 5 months following a large stroke. I am delighted we chose Castle Hill, as mum will spend her last days in a caring environment. Due to the severity of her disability, we were not able to provide care at home.
Last week she was 90 years old and the staff went
above and beyond what I would have expected to help make her birthday, and our day, special.
We have met the discerning relatives of several other residents, and they are also very satisfied with the service provided

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Review from Mary P (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good nursing care, every need is met. Good diet, lovely room, easy to talk to staff, all very caring and helpful. Open hours which are very convenient. Lots of activities for those who can participate, doctor visits regularly. Mum had a birthday cake made for her by the chef which was lovely. We
feel she is safe and in good hands.

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Review from Babs T (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely environment to be in, lovely place with kind, caring and considerate staff.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Castle Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Castle Hill House is calculated as follows: ( (200 Excellents x 5) + (78 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 285 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle Hill House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Careen

Careen Harris

Job Title: Manager

Joined: 2020

My name is Careen, I qualified as a nurse in 1985, back in the days when nurses wore large silver buckles and frilly hats. I’ve seen a lot of changes but one thing that never changes is my fascination with people and their stories; I have had the privilege of caring for someone whose job was to press the first new coins for the royal mint, the person who invented the TOG rating for duvets, a lady who travelled across the London Underground during the war with her handbag stuffed full of diamonds after the bank she worked for was bombed, I've even had occasion to sing ‘Happy 111th Birthday to you…’.


My days are as varied as the people that fill them, just one of many reasons why I love my job here at Castle Hill House.


Claire

Claire Cooper

Job Title: Deputy Manager

Joined: 2014

I have worked at Castle Hill House for a total of ten years. I have enjoyed working alongside such a dedicated team, who strive to provide a person-centred approach to care for our wonderful residents.


Due to Claire's wonderful work ethic and care for our residents, she previously got through the Regional Care Finals of the National Care Awards!