Trewidden Care Home

Trewidden Road, St Ives TR26 2BX
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9.1 23 Reviews
  • Trewidden Care Home, St Ives
Trewidden Care home is a residential home specialising in dementia care and sits at the top of St Ives, with incredible panoramic views of St Ives bay.

Their belief is that people with dementia need to feel safe, secure and comfortable whilst also feeling the people surrounding them understand their needs and communication methods.

They strive to ensure that good quality life experiences continue with them at Trewidden in a safe and secure environment whilst also creating a family feel throughout the home.

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Care Provided by Trewidden Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Thomas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Trewidden Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
  • (these prices are only a guideline, please contact Trewidden Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Trewidden has no restrictions on visiting hours, however if a late visit is being planned, staff do ask that a call is made to the home prior to the visit.


  • Parking

  • There are two car parks at Trewidden, one is situated at the front of the building, the other is at the rear of the building which is the next turning on the left. If both car parks are full, there is a pay and display car park next door.


Trewidden Care Home Reviews (23)

Total of 23, showing 1-20
9.1

Trewidden Care Home has a Review Score of 9.1 (9.068) out of 10, based on 8 reviews in the last 2 years. Over all time Trewidden Care Home has 23 reviews.

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Date Published

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Review from Marian W (Sister of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care and support my sister has received in the eight months she has been here. She is very happy and content and loves the staff, who are so kind and understanding to her. I have peace of mind now knowing she is so safe and happy. I would not like her to be anywhere else.
Big thanks to all the staff and management.

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Review from Shelley W (Daughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were apprehensive when Mum went into the home, however, we are thrilled that she's in a home in the town she's lived in all her life. The level of service and professional care at Treidden Care Home has been outstanding. The wonderful staff show a great fondness for all of the residents, treating
them with care, empathy and the utmost respect. Mum is very settled at Trewidden and loves her new home and for that, we cannot thank the staff enough. Thank you Trewidden.

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Review from L M (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What caring staff at Trewidden Care Home. The residents are so lucky to have such wonderful views. Every time I go to visit dad the staff are warm and welcoming. It must be such a hard job but they keep smiling and they go above and beyond. One member of staff in particular has been an absolute star,
what a kind caring girl she has bent over backwards to support my family through what is a tough time having a family member with dementia. She is always at the end of the phone or email when she's available to reassure me. The work that goes in from staff members to arrange events is so wonderful! The food looks great. Thank you.

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Review from J M (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was first visited whilst in hospital in May 2024. She was assessed to see if she would be an appropriate type to fit in at the home. Within a week or so she moved to Trewidden. First impressions were very good, staff and residents alike very welcoming. It was difficult time for us as a family to
make a decision that Mum after several bad falls at home would be better off at Trewidden. She has settled well. All down to the caring staff.

Reply from Nicola Hemsley, Marketing at Trewidden Care Home

Thank you for the review. Your feedback is appreciated by the team at Trewidden Care Home.


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Review from Sue S (Daughter-in-law of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Trewidden for end of life. All the staff have been sensitive, caring, highly organised and efficient. Their system ensured the high level of continuous ongoing fastidious support demanded by her complex needs at 90. Her care was excellent. All the staff we met were wonderful.
It was lovely that they were able to share personal experiences/knowledge they have with her. They treated us sensitively, kindly and respectfully at all times. The whole "end of life" experience was as good as it could possibly have been. Thank you to everyone involved.

Reply from Nicola Hemsley, Marketing at Trewidden Care Home

Thank you for taking the time to write this review. The team at Trewidden Care Home very much appreciate your supportive feedback.


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Review from Valerie S (Wife of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate the care for my husband. He is always clean and love is taken over his appearance. I don't see him doing any activities but I see photos from the staff.

Reply from Nicola Hemsley, Marketing at Trewidden Care Home

Thank you for the review. Your feedback is very much appreciated.


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Review from Sarah R (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A care home that tries its best to look after each individual's needs. All the staff try their best and are kind to all of our families.

Reply from Nicola Hemsley, Marketing at Trewidden Care Home

Thank you for the review. Your feedback is appreciated by the team at Trewidden Care Home.


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Review from Jane V (Sister of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely lucky that my brother was accepted at Trewidden Care Home. The staff are very patient with my brother's outbursts of frustration, in his change in circumstances. I am kept fully informed of any changes. My brother's room is kept immaculately. The staff are stretched at times but remain
cheerful and always welcoming.

Reply from Nicola Hemsley, Marketing at Trewidden Care Home

Thank you for the review. Your feedback is appreciated by the team at Trewidden.


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Review from Ju H (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Trewidden Care Home since February 2022. I have the utmost respect for all of the staff, I knew from the first time I went in how amazing the home was, it smells lovely, clean and fresh, nothing is too much trouble for the staff. My mother was quite unsettled when she first arrived
but they have been so good with her and each time I go I can see how settled and happy she is which gives me peace of mind as I don't live locally so thank you to all the staff for all you have done and continue to do for her.

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Review from Susan P (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care being provided for my Mum. The staff are really approachable and keep me informed at all times. I am abroad for most of the year so it is really important for me to know I can contact Trewidden at any time.

Reply from Nicola Hemsley, Marketing at Trewidden Care Home

Thank you for the review. Your feedback is much appreciated.


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Review from Alan W (Husband of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in this home and she is looked after very well. The staff are excellent and any complaint that I have is put right.
The food is excellent, the manager is first class.

Reply from Nicola Hemsley, Marketing at Trewidden Care Home

Thank you for your review. Your feedback is very important to us.


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Review from Robert C (Husband of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In control of care to residents.
Very approachable to residents.

Reply from Nicola Hemsley, Marketing at Trewidden Care Home

Thank you for this review. Your feedback is very important to us.


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Review from Vicky C (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since visiting your home I am very happy that my mum is in a lovely home and I know she is safe and cared for. All your staff are very caring to all the residents and nothing is too much trouble and everyone seems happy.

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Review from Alison H (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trewidden Care Home is like a home from home. We are greeted by smiling friendly staff who are always very helpful. Trewidden Care Home is the only home that I have ever entered that does not smell like a care home. When visiting my mother, I have not even had time to park my body onto a chair before
being offered a cup of tea or coffee by the friendly staff. It is always clean and tidy and all residents appear to be nicely dressed and well cared for.

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Review from Daphne T (Niece of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very caring and kind towards the residents.
The home is clean and not smelling.
My Aunty seems very happy there despite having dementia.
They always make me very welcome, although I do not visit on a regular basis because my Aunty seems to recognise me, you cannot hold a conversation
with her.

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Review from Ernie O (Husband of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the level of care my wife is receiving.
I now find it difficult to see my wife under the present circumstances and I prefer to remember the wonderful woman that was my wife.

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Review from J W (Wife of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Trewidden Care Home for almost 12 months. His care has been 2nd to none. The staff are lovely as are the housekeepers. They take into consideration his wishes to be clean, tidy and his dignity. The staff make sure that he is comfortable and respect his wishes be it cups of tea
on request or someone to sit and chat too.

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Review from Jean W (Sister of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my sister, I find everyone to be very pleasant and helpful and the staff willing to answer any questions I may have regarding my sister’s health and welfare.

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Review from Gordon R (Husband of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After the first few days of my wife having difficulty accepting her new situation, she began to settle down and soon was in a happy frame of mind. She felt safe. She was comfortable and I was convinced she was being looked after well. All members of the staff were seen to be consistently giving attention
to each resident and did so with enthusiasm and encouragement. All of which was pleasing to me and my thanks are due to the staff.

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Review from M F A (Brother-in-law of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister in law moved from "residential" care to more appropriate "care home". As this was a move determined by the local authority (due to a serious deterioration of her dementia) we were apprehensive as locally the care home rebranded "Trewidden" had a poor reputation. However, upon visiting immediately
after her move, we were greatly reassured. A lovely newly painted room, with sea glimpses and a very new en-suite. Staff and manager are great and our relative quickly settled and is happy.

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Current Review Score: 9.1 (9.068)

Overview of Review Score

The Review Score of 9.1 (9.068) out of 10 for Trewidden Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for Trewidden Care Home is calculated as follows: ( (47 Excellents x 5) + (47 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.584 Points relating to the number of positive Reviews for Trewidden Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 8 Positive Reviews ÷ 10.2 = 0.784

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Trewidden Care Home

What types of Care is Trewidden Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Trewidden Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Trewidden Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Trewidden Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Trewidden Care Home to the centre of St Ives?

0.2 mile(s) as the crow flies, distance by road may be significantly further.