Cowbridge Residential Care Home

Rosehill, Lostwithiel PL22 0JW
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9.8 47 Reviews
  • Cowbridge Residential Care Home, Lostwithiel
Cowbridge is a residential care home for permanent residents where people with dementia are looked after with the love and respect they would receive from their own families.

The original building was owned by a local family before it was bought by Cornwallis Care Services and converted into a care home. Since that time the home has added an extension providing another 15 rooms. 

The surrounding grounds allow for families who wish to walk with their loved ones outside in the good weather or if they prefer they can sit in the enclosed patio.

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Care Provided by Cowbridge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Wayne Raven (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Cowbridge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • respite care is offered and provided however a minimum of 4 weeks consecutive respite is required
  • (these prices are only a guideline, please contact Cowbridge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking space for visitors


Cowbridge Residential Care Home Reviews (47)

Total of 47, showing 1-20
9.8

Cowbridge Residential Care Home has a Review Score of 9.8 (9.770) out of 10, based on 13 reviews in the last 2 years. Over all time Cowbridge Residential Care Home has 47 reviews.

Overall Experience

  • 30
  • 14
  • 0
  • 1
  • 2

Date Published

47
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Review from Deborah K (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well overall, pleased with dads care. All the carers very good and caring. My only concern has been all along is there never appears to be enough staff to allocate 10 minutes - 30 minutes per day to take dad for a long or short walk depending on how he feels. This greatly affects his mental health.
He is very independent still, but does love his walk each day. He requires very little care other than this. He has a 10 minute walk at the moment, just to get some fresh air and that's all. It is in his care plan, but wonder how much of this plan is followed. Also I have no way of checking what dads doing with the new computer system.

Reply from Wayne Raven, Manager at Cowbridge Residential Care Home

Please feel free to contact the home to discuss your dad's care needs at any time, we are happy to discuss and provide any reassurance that you may need.


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Review from Anne C (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is at Cowbridge Residential Care Home and this will be her first Christmas away from her home. She is so well settled that she feels this is home and is looking forward to Christmas. Today, we have joined mum and all residents for a wonderful Christmas lunch. The amazing staff team work so hard
to look after families too and to make sure we are included. Highly recommend.

Reply from Wayne Raven, manager at Cowbridge Residential Care Home

I will pass your kind messages on to the team, thank you.


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Review from Margaret B (Partner of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in Cowbridge Residential Care Home for 11 months and all the time he was there, all the staff in every department were so good with him. They were so caring, always cheerful and when I visited him they always made me feel very welcome with tea or coffee as soon as I walked through the
door. I can feel happy that my partners last few months before he passed away, he was full of love from family, friends, and all staff at Cowbridge. Thank you all.

Reply from Wayne Raven, manager at Cowbridge Residential Care Home

Thank you for your kind words. We were proud to care for your partner whilst he was with us.


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Review from Amanda S (Daughter-in-law of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to the family Christmas dinner, the home is lovely. Staff friendly and can't do enough for residents. The home is kept clean and residents are occupied and encouraged to join in.

Reply from Wayne Raven, Manager at Cowbridge Residential Care Home

Thank you for your kind words. I will ensure to pass this on to the team.


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Review from Paul J (Son of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family Christmas lunch was a wonderful experience, the staff were so friendly and my Dad said how much he felt the spirit of Christmas. Dad has been a resident here for just over 12 months and he is always complimentary about the level of care and how attentive the staff are.

Reply from Wayne Raven, Manager at Cowbridge Residential Care Home

Thank you for your kind words, we as a team are glad that you and your dad enjoyed the Christmas lunch.


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Review from T L (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely Christmas dinner with mum here today. The staff made a lovely early Christmas day. It feels like home from home. Mum's been here for a few weeks now and she looks so much happier. She settled in really well. All the staff make you feel really welcome. It's a massive relief when you know
that your mum's getting looked after really well. The staff are amazing, so friendly and professional.

Reply from Wayne Raven, Manager at Cowbridge Residential Care Home

Thank you for your kind words, we are delighted that you all had a good time and that your mum is settling in well at Cowbridge.


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Review from Bryony P (Granddaughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother came into this care home towards the beginning of this year and she has settled in so well.
The home is always tidy and clean. The staff are so friendly and always in high spirits and spreading their happiness and smiles.
They have the most amazing team of staff, and host fabulous
events and things for other family members to attending, encouraging still being able to make wonderful memories!
They have a week planned of things to keep them occupied as well as pamper and nail/hair activities. She was even able to make me a Christmas tree decoration this year, which she loved doing!
This home is so welcoming and very good with communication about nan's well being and health.

Reply from Wayne Raven, Manager at Cowbridge Residential Care Home

Thank you, I will ensure to pass your kind words on to my team, we are glad that you and your family enjoy the events that we arrange just as much as your nan does.


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Review from Sarah C (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cowbridge has just put on the most incredible family Christmas lunch for the residents and their family. They always go above and beyond to provide the most amazing family experiences. Making sure the residents and their families have wonderful memories. The staff all work so hard and provide so much
care and compassion to each and every resident. My mother is so settled and happy and I know she is always getting exceptional care.

Reply from Wayne Raven, Manager at Cowbridge Residential Care Home

Thank you, Sarah, for your kind words, we are glad that we can help create wonderful memories for you and your family with your mum.


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Review from T C (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my father has been in residence at Cowbridge, he has received the best care possible. Because we are not local to the area, we have always had updates and have also made use of the WiFi meaning that we can video call Dad. The staff have always made us welcome when we have visited providing drinks
and biscuits. The whole team are very passionate towards residents and families.

Reply from Wayne Raven, Manager at Cowbridge Residential Care Home

Thank you for your kind words and taking the time to leave a comment. I will ensure that my team are made aware of your kind words and we pride ourselves in the care that is provided.


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Review from P C (Friend of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express how impressed I am with the professional compassionate care Cowbridge staff show towards my friend who can be quite a challenge at times. The manager in particular knows just how to help my friend when he's having a difficult time. I have full confidence my friend is receiving
the highest kind of care and his needs are being met.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for the lovely review. Your feedback is much appreciated by the team at Cowbridge Care Home.


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Review from Janet L (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful atmosphere, caring staff extremely understanding, patient and friendly. Great food. It was more like staying with family. Lots of hugs and best wishes when Mum left even by kitchen staff, although it was respite for her I had the feeling she wanted to stay longer, she made some good friends
amongst residents and staff lots of laughs and she came home much brighter than when she went in. Thank you to everyone at Cowbridge for taking such good care, time and love during Mum's stay. Mum has already said she wants to go back for her next respite.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for the positive review. Your feedback is very much appreciated by the team at Cowbridge Care Home.


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Review from G P (Respite Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely time whilst in respite. Staff showed a great deal of care, consideration and catered to all my needs. Cooking (food) was excellent.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for the review. Your positive feedback is very much appreciated by the team at Cowbridge Care Home.


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Review from M C (Friend of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We popped along to Cowbridge to visit a friend and join in with the Easter egg hunt. The home is a very welcoming place and all the staff are friendly and went to great efforts to make us feel welcome. My son enjoyed meeting everyone and it was great to see everyone getting involved.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for the review. The team at Cowbridge care home appreciate your feedback.


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Review from Kathryn T (Daughter of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Cowbridge for about six months, not able to return home after a fall. It has taken several weeks for her to settle, but the staff have been absolutely fantastic. Could not wish for any better.

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Review from H W (Daughter-in-law of Resident) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

From the outside, the home looks lovely. However, the room my relative was allocated was dark, gloomy and only had an internal window facing into a squalid uncared-for courtyard. There was no room for personal belongings, and the furniture supplied was standard hospital issue. There was no en-suite
just a commode chair situated in line with the door which was kept propped open. Everyone walking past stared in at her like she was an exhibit in a zoo. She was taken to the bathroom by 2 male carers. There was no privacy, no luxury and my relative called it a prison.... all for £1000 per week. The staff were polite but clueless and, when the Council decided to move her, refused to pass on any information about her to her new care providers. She has since moved to another (cheaper) home with en-suite facilities, knowledgeable cheerful staff, and is much happier.

Reply from Nicola Hemsley, Operations Director at Cowbridge Residential Care Home

Thank you for your review. We are sorry to hear that you had a poor experience. Cornwallis Care Services are dedicated to providing excellent care across all of our Homes, so appreciate you bringing these concerns to our attention. We are looking into the issues raised. If you would like to discuss this further, please contact us directly.


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Review from W G (Resident) assisted by family/friend published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are really good here, I have no problem with anyone here, even the gardener is really friendly.
Food is nice and everything is perfect! I'd rather be home but I can't be, because I have dementia, but there is nowhere else I'd rather be!

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for the review. The team at Cowbridge will be delighted to read these comments.


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Review from Philip B (Son-in-law of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was admitted to this home from hospital. After two weeks she has settled very well and we, as a family, are delighted. Upon admittance, the manager was exceptionally helpful and reassuring. We found that all staff we came in contact with were both charming and helpful. Mom is very happy here and
interacts very well considering her disability. This is down to the staff and the leadership of a very good manager. We are so grateful.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you very much for this review. The team at Cowbridge appreciate the positive feedback.


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Review from S W (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I'm happy with their care and the staff but would like more information on the state of their health etc.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for the review. We are continually working to improve the service we provide, so your feedback is very much appreciated by the team.


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Review from Stephen S (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Always kept informed.
The manager is excellent.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for the review. Your feedback is appreciated by the team at Cowbridge Care Home.


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Review from Victoria L (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderfully situated residential home with fantastic views and home from home feel. The staff are warm, friendly and caring, putting the needs of the residents first. The food is amazing and the additional activities that residents can participate in are excellent.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for the review. The team at Cowbridge Care Home really appreciate the feedback.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Cowbridge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Cowbridge Residential Care Home is calculated as follows: ( (126 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cowbridge Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Wayne

Wayne Raven

Job Title: Care Home Manager

Joined: 2023

Care Home Manager


Frequently Asked Questions about Cowbridge Residential Care Home

What types of Care is Cowbridge Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cowbridge Residential Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cowbridge Residential Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Cowbridge Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cowbridge Residential Care Home to the centre of Lostwithiel?

0.4 mile(s) as the crow flies, distance by road may be significantly further.