Review from D D (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident since 2017 and the staff have done a fantastic job of care during this period. My mother has a reasonable degree of awareness and is still 'Mum' to myself and my sister, therefore, we know when things are 'right' or not so. The staff are caring and approachable too. My

father was also a resident during late 2016-2017. Many thanks to all the staff for keeping Covid out of the care home this testing year just gone.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for this review. Your feedback is very important to us, especially during these difficult times.

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Review from M B (Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience

I have only been in this care home for three weeks so I can only go by the way I have been treated. Having had an amputation in early June, you can imagine how difficult it is with only one leg. Everyone involved with me has been more than kind and understanding. They are always pleasant and the management

is always ready to help.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you very much for your review. Your feedback is very important to us.

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Review from Terry S (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience

Dad had to go to Cowbridge as we were waiting for a care plan, so his stay was never going to be a permanent one. The home was very inviting and had a good atmosphere. It didn't smell and the staff were incredibly kind and caring. For a home that had a lot of residents with dementia, it felt calm and

was quiet and respectful. The only downside was Dad's room was poor, the furniture broken and the windows couldn't be closed. The place could do with some refurbishment, blown windows et.

Reply from Nicola Hemsley, Marketing at Cowbridge Residential Care Home

Thank you for your review. Your feedback is very important to us, as a method of improving our service. We are very sorry to hear that your experience did not match our usual high standards. We would like to learn more about your specific experience and make things right. If you would be happy to talk further, please contact the Manager directly on 01208 872227.

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Review from Deb H (Daughter of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience

Cowbridge Residential Care Home is a friendly home where individual needs, passions and moods are catered for. For my Dad this has included walking (at the beach or local lanes), singing with choirs (often in the restaurant), sports (e.g. indoor badmington) and helping others with the many activities

(e.g. gardening, dancing, games etc.). All the staff I have had contact with have been kind, helpful and fun. Thank you Cowbridge team for being part of our family.

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Review from R P (Friend of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience

Always feel welcome, lovely staff.
Lovely and clean, food looks great.
The staff are lovely and helpful and it is a happy place to be.

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Review from Sue L (Niece of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience

Would certainly not recommend this home to family or friends. I feel very sad that my uncle was there for as long as he was (two months).

Reply from Bridget Varney, Operations Director at Cowbridge Residential Care Home

It was our great pleasure to have met your relative and a privilege to care for him during his short time at Cowbridge. We would like to extend our very best wishes to him and hope that he is settled and well.

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Review from Anthony W (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been at Cowbridge for 8 months.
She suffers from Dementia and was not coping at home.
She has settled well at the home due to the wonderful care and support of the staff.
There is always a happy atmosphere at the home.
They have plenty of activities for the residents.
We are very impressed

with the home and the dedication of the staff.

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Review from Pat W (Daughter-in-law of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

The atmosphere and facilities are very good.
The staff work hard to sustain the happy, homely feeling.
The care my mother in law receives is excellent.
We are very happy with the care home overall.

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Review from Beryl W (Wife of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been here now for 2 and a half years and I am pleased with all the staff.

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Review from R D C (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

I am happy with the service Mum has received.
The staff have been caring and attentive and very considerate to Mum's needs.

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Review from J B (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff are always pleasant and welcoming at all times. Mum is happy and well looked after. She also enjoys the food, as I do when I've had lunch with her.

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Review from James Albert H (Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

I don't join in activities.

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Review from M D (Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

I found all the care and facilities very good and caring.

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Review from Christine R (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

My sister and I have looked at several homes before we decided this was the right one for my mum and dad. The day they entered the home most of the staff were there to greet them and put them at ease and made to feel very welcome. Both were given a wheelchair and taken to the dining room where they

were given a drink, their cases were taken to their room which is very clean and acceptable. The care they have received is exceptional as a family we cannot fault them, our parents are looked after and all their needs are met. The staff are very friendly and give my parents respect.

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Review from Robert N (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

I make every effort to visit my mother twice a week. The staff are always welcoming and friendly. There is always information given both written and verbally/ The home is kept clean and tidy and has recently undergone large-scale decoration. This has greatly improved the occupant's surroundings and

is a credit to all involved. My mum is always clean and tidy. Cowbridge is a credit to caring.

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Review from F N (Daughter-in-law of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

We visit our relative on a regular basis. We are greeted in a warm and friendly manner by the staff. Any questions are answered and we are notified of any changes to the care and well being of our relative. I feel I can approach the staff with any concerns I may have which are treated sympathetically

and professionally. Our relative is bed bound but she always is presented clean and tidy.

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Review from Margaret D (Wife of Resident) published on 9 June 2018
Submitted via Postal Card • Report

Overall Experience

My husband was in respite care for four weeks at Cowbridge Care Home. The staff treated him with great care and respect. I visited my husband on a regular basis. He was always clean and tidy.
I telephoned the home daily, the staff always took time to talk to me. They really are wonderfully dedicated

people - much praise and many thanks to them.

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Review from Sandra H (Daughter of Resident) published on 9 June 2018
Submitted via Postal Card • Report

Overall Experience

Have found all the staff willing and very helpful. Treat everyone with dignity and respect.
Everyone is well cared for. Clean and tidy.

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Review from Peter S (Respite Resident) published on 9 June 2018
Submitted via Postal Card • Report

Overall Experience

I have Parkinson's and have speech and working problems, my wife and I came to Cowbridge for two weeks respite and found the staff very helpful, nothing was too much trouble. The house was cheerful and clean.

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Review from P S (Respite Resident) published on 9 June 2018
Submitted via Postal Card • Report

Overall Experience

I came to Cowbridge for respite for two weeks.
Staff are very nice and helpful. Unfortunately, apart from staff there wasn't anyone else to have conversation with, also the activities person was on holiday.
But I had a nice rest which was the idea and cannot complain about the running of Cowbridge.

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Cowbridge Residential Care Home

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