The Elms Care Centre

108 Grenfell Avenue, Saltash PL12 4JE
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9.5 35 Reviews
  • The Elms Care Centre, Saltash
The Elms Care Centre is based in Saltash, a town situated by the banks of the Tamar, the border between Devon and Cornwall. The City of Plymouth is few miles away across the Tamar Bridge, while Dartmoor, Bodmin moor and the beaches of the South coast are all close by. The town offers a full range of amenities including banks, building societies, church, shops, chemists, post office, library, community hospital with minor injury unit and GP surgeries.

The Elms Care Centre is registered and regulated by Care Quality Commission (CQC) to provide Nursing and Residential Care for maximum of 37 residents over 65 years of age.

Services include: Long-term or short-term stay; Regular recreational and social activities; Care under strict medical supervision; Regular visits from doctors, chiropodist, dentists & hairdressers etc.; Church services; Any-time laundry services; 24 hours care; Individual and highly customized nursing care packages (according to the requirements).

Activities

The Elms Care Centre schedules events and activities from time-to-time. Activities are planned around the interests and abilities of the residents.

The centre schedules activities which may include crafts, art, singing, newspaper reading, trips, church visits, local memory cafe. Keeping active is always important for good health so the activities coordinator will organise and bingo etc.

Residents who have special hobbies or interests are always encouraged. Newspapers and magazines can also be delivered at extra cost.

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Care Provided by The Elms Care Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Elms Care Centre Ltd
  • Person in charge
  • Heather Maxwell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for The Elms Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Elms Care Centre Reviews (35)

Total of 35, showing 1-20
9.5

The Elms Care Centre has a Review Score of 9.5 (9.539) out of 10, based on 7 reviews in the last 2 years. Over all time The Elms Care Centre has 35 reviews.

Overall Experience

  • 23
  • 9
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Date Published

35
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7
28

Review from B N (Wife of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms Care Centre is excellent, everyone who works there is caring, compassionate and efficient, nothing is too much trouble for them, they put the residents first. I visit my husband most days and have never had any calls for concern which is a great comfort to me knowing he is being so well cared
for.
Everyone there goes that extra mile and I admire them so much.

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Review from Elizabeth O (Cousin of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident of The Elms Care Centre for the last fifteen months, I really can't praise them enough, the staff are second to none, so caring, nothing too much trouble for them, from nursing staff, kitchen staff, cleaning staff, caring staff to office staff, all interact with residents
which I think is just lovely. I can visit at anytime, within reason, and always made to feel welcome. The icing on the cake was when I took her to her bungalow (where her daughter still lives), after an hour she said, "I'm ready to go home now", to me that spoke volumes, that's how well she settled in and that is all down to the kindness of all the staff.

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Review from J W (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very up and down at the moment. I decided to pay and go ahead with trying to get her to the Christmas party. Two days leading up Mum was in bed. Then on the party morning I received a phone call from the activities lady saying Mum was up and her new Christmas jumper on. I was so emotional
as didn't think Mum would make it this year. She had such a great time. Singing along to the Christmas songs (in her own words)
I can't thank the care staff and activities ladies enough for making this happen. So very grateful to have this lovely memory.

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Review from Yvonne P (Sister of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at the care home for over three years. She is not always an easy person to get on with but has always had the very best care. I visit every week, and, as a retired deputy head, I am well used to assessing buildings, staff and facilities, and have always seen only the best.
My sister is clean, well-dressed, 'aroma' free and I am so pleased she is cared for as she is. It takes a huge weight off my mind as I have Power of Attorney both financially and for health.

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Review from Clare T (Daughter-in-law of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Made a hard decision to put my mother-in-law in for 2 weeks of respite care. She has been so well looked after, staff amazing, food delicious home cooked and plentiful. She has even socialised and joined a few activities.
She is well enough to return home now, gained a few pounds and looks better than
she had for months.
The Elms is not a purpose-built modern home but it's quirky and clean - we wanted for nothing.
Highly recommend, thank you to you all.

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Review from L O (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms is a very caring home with lovely staff, who go above and beyond with their residents.

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Review from Rosemary H (Power of Attorney of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at The Elms Care Home are committed to providing excellent care to all the residents and this is evident in all the attention and kindness shown to each individual. The Elms is a happy environment and all the team interact with residents, making their lives as good as they can be.

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Review from Peter S (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Elms for four years, and I am very happy with the care that has been given to her, especially during the Covid pandemic. Previous to this, she has always been well cared for, her room is clean, and all her needs ate provided. I am now able to visit her once a week,
although she no longer knows who I am, it is still nice to see her!

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Review from T I (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was happy, well looked after. I felt at ease that she was being looked after. Every time I popped over to see her the staff took time to talk to me. If Mum needed to go into a home full time I wouldn't hesitate asking The Elms to take her.

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Review from D B (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff across the whole business. Food and service very good. Comfortable.

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Review from S H (Son of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was very happy at The Elms. He was treated with dignity and respect and all the staff were helpful and genuinely cared for him. We were grateful to know he was safe and being looked after as we live a long way away.

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Review from Helena C (Wife of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, friendly and the food is excellent. I would not mind being in this care home if something happened to me.

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Review from M C (Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after with all my needs met.

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Review from G D (Wife of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They do their best - more staff would help.

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Review from D N (Son of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been a resident of The Elms Care Centre we have been frequent visitors and have always found the staff helpful, we are very happy with the standard of care which my mother is receiving.

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Review from G G (Friend of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is very helpful. My friend has stayed several times and always liked the home and staff. If I have to go into a home this would be it.

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Review from Mandy K (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms Care Centre staff are friendly and caring. The meals are excellent and there are always drinks available. There are activities including live music and trips out in the minibus. I would recommend The Elms Care Centre to friends and relatives.

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Review from Robert C T (Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are, in my opinion, very helpful and very efficient in all duties. In my time of need, help and advice is to hand at all times. A very friendly and efficient team at all times.

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Review from Nicholas K (Husband of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into The Elms on the 23rd September 2013. I cannot fault the care that she receives or the treatment that we both get from staff.
I could not answer all the questions below two were not really relevant. This year a donkey was brought into the home he was taken into my wife's room and
there was a definite reaction. We used to have horses and I think she remembers the feel and smell that she loved so much. Thank you all at The Elms.

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Review from Margaret H (Resident) assisted by family/friend published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel The Elms Care Centre provide a high standard of care and overall I am very happy.

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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for The Elms Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for The Elms Care Centre is calculated as follows: ( (75 Excellents x 5) + (9 Goods x 4) ) ÷ 84 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.646 Points relating to the number of positive Reviews for The Elms Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 7 Positive Reviews ÷ 7.4 = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Elms Care Centre

What types of Care is The Elms Care Centre registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Elms Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Elms Care Centre have?

There are 37 Single Rooms.

What are the Facilities & Services at The Elms Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Elms Care Centre to the centre of Saltash?

0.8 mile(s) as the crow flies, distance by road may be significantly further.