What types of Care is Hendra Court registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hendra Court provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Hendra Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hendra Court to the centre of Par?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Hendra Court care home, St Andrew's Road, Par, Cornwall PL24 2LX

Review from Vanessa O (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience

During my mum's stay at Hendra Court, I felt she was cared for with compassion and respect. As I live in Hampshire and wasn't able to visit as often as I would like, I felt confident in the knowledge that her needs were met. Nothing was too much trouble and I was always kept informed of any decisions

which had to be made. Her bedroom was kept very clean and tidy and was really home from home. Everyone made my mum feel a part of their family and I would like to thank each and every member of staff for the exceptional care my mum received while she was there.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for taking the time to write this review. Your feedback is very much appreciated by the team at Hendra Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Son of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience

My mother, who has just had her 90th birthday celebration at Hendra Court, couldn't be in a better, more caring place. The staff are supportive and connective towards all their residents, all of whom have a spectrum of needs. All are treated as the individuals they are. All are carefully monitored as

to their specific needs, and I am informed, regarding my mother, as to her care needs, and any problems that occur regarding her health. It is always a relief to know that my mother is in a safe, caring, supportive space - Hendra Court is that space.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for the positive review. Your feedback is very much appreciated by the team at Hendra Court Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Son of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience

We, as a family, are very grateful to Hendra Court who took Mum in and gave her a warm welcome when other homes refused due to some challenging behaviour in the early days.
Over the years of visiting, we observed compassion and patience shown to all residents, the whole place really has a homely feel.
We

always appreciated how they always accommodated last-minute and sometimes surprise visits and Mum was always clean and well presented.
The staff are all wonderful and we never encountered anyone who didn't have time for an update or chat or just a smiling 'Good Morning!'
Throughout and especially towards the end of Mum's journey the proactive nursing care in the form of extra attention and keeping us informed was excellent.
Thank you, Hendra Court!

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for taking the time to write this lovely review. The team at Hendra Court appreciate your feedback and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience

Excellent nursing home dealing with complex residents.
Well presented and staff genuinely care about residents and families, of said residents.
Not a big turnover of full staff which makes continuity for residents and visitors alike great.
Staff are always willing to go that extra mile and if asked

to organise a birthday party etc more than happy and willing to do so.
Kept informed if any accidents or medical interventions required.
In the six-plus years of parent being a resident cannot praise the staff enough.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for this lovely review. The team at Hendra Court very much appreciate the positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Son of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience

Hendra Courts staff and the service they have given to my father during his 10-month stay with them was absolutely fantastic.
Not only did they look after him but extended compassion to my mum and myself on each visit.
They kept me informed of all of his day-to-day circumstances when the need arose.
Giving

us the option to manage his care, with them, in a more comfortable environment
Nothing ever seemed too much for them at any time day and night.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for the review. Your feedback is very much appreciated by the team at Hendra Court Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian D (Sister of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience

My brother is so much happier and feels secure and safe since he went to Hendra Court in January. Every single member of staff is so patient and happy and all of them work very hard. The grounds are lovely to sit in and it's not far from the sea.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for the lovely review. Your positive feedback is much appreciated by the team at Hendra Court Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Wife of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience

I have my husband here, I know that to the best of all absolutely caring for him is a good standard. While sitting with him today it was a delight that he was chatty and cheerful and when the laundry person came in my husband interacted with that person being quite cheeky. Just keep up the good work.

Thank you all

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for the review, it is great to hear that your loved one is happy and well cared for. The team at Hendra Court appreciate the feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan P (Wife of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience

Hendra Court is a lovely well-run nursing home, the staff are always very caring and go above and beyond their duty to make sure the residents are cared for. The rooms are very clean and the staff always give a personal touch. The clothes are always washed to a high standard. The food is nourishing

and well-presented.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for the review. Your feedback is much appreciated by the team at Hendra Court Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret S (Partner of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience

Charging 1800 pounds per week is disgraceful without even being informed of the cost. I want to move my partner out of there asap. The staff are doing their best but at weekends no one answers the phone on my partner’s mobile, WhatsApp or landline. And it’s a grotty little room.
I want him out of

there asap. The food is basic so I bring in healthy foods. No drinking water available. He has been there 4 months and only been taken outside once for a 15 minutes walk. As for value for money it would be cheaper to go to a hotel in Dubai per week! All inclusive.

Reply from Amber Andrews, Recruitment Manager at Hendra Court

We are very sorry to hear that you are no longer happy with our services. Your feedback is very important to us so that we can continue to improve. Please contact us directly to discuss the concerns raised in more detail.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

The care and attention my father received was exceptional. Whenever I visited I was greeted with a smiling face and nothing was too much trouble. Every member of staff took the time to get to know him with his personality and humour so evident. Thank you!

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for the review. Your feedback is very much appreciated by the team at Hendra Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria L (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience

My father was in an unusual position where he had been arrested and charged with aggressive behaviour. He was placed at Hendra Court as an emergency accommodation for him. The staff from day one have been amazing. He has dementia and although was not in the correct environment for his conditions at

this time he was there to stay for the duration of his bail. The staff treated Dad with dignity respect and care and for that, I am eternally grateful. They were very helpful to me and nothing was too much trouble. A wonderful team of very special people indeed. Thank you.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for the review. Your feedback is very much appreciated by the team at Hendra Park Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angie B (Wife of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience

I just wanted to write in and say Thank you to you and all of the staff at Hendra, for the amazing care you always give to my husband. It's great for me to know he is safe and happy with you guys. He was so chuffed today that you all made such an effort for his birthday and was excited about his birthday

tea. I really appreciate the care and devotion you all show to him. You guys are the next best thing to having him home with us. He's always clean, dry and happy when I am able to visit and tells me bits he remembers from the week, generally that have made him grin. So thank you again for doing what I couldn't anymore and making him feel at home and loved.

Reply from Nicola Hemsley, Operations Director at Hendra Court

Thank you very much for your review - the team at Hendra Court really appreciate your feedback, especially during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie M (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

The care given to my mother is outstanding, nothing is too much trouble from the staff, and as a family, we are kept fully informed of her welfare all the time.

Reply from Nicola Hemsley, Operations Director at Hendra Court

Thank you for the review. Your feedback is very important to us, especially during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah F (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience

I would highly recommend Hendra Court to any relative who is making the difficult decision to increase care for a loved one. There comes a time when those suffering dementia need more specialist and individually tailored support. My mum had challenging behaviour as well as reduced mobility. Being fiercely

independent, she suffered many falls. Hendra Court always sought medical advice when she was unwell and kept relatives informed. All the staff were professional and kind. Throughout her time at Hendra Court, she was treated with dignity. COVID restrictions were for the safety of all the residents and staff adhere to them. This is reassuring but also challenging. In the last few days of her life, close family were allowed to visit Mum freely, in full PPE. This enabled us to have precious time with Mum which has helped us to grieve. I will always be grateful and feel that Mum had the very best care right to the end of her life. How lucky we are to have quality care that is offered here.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you very much for your review. Your feedback is much appreciated during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn H (Wife of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

My review is during the months of March and April when the home was closed during the Covid-19 crisis. I can’t speak highly enough of the staff who went out of their way to look after my husband in this worrying time. They kept in touch with me with video links and photos of him and reassured me they

were all doing their best to keep him safe.
I would highly recommend this home to anybody who wants the staff to look after their loved ones as though they are part of a large loving family.
While I was able to visit my husband they always made me feel very welcome and I could witness the care that was given to each of the residents, the food was always prepared to the highest standard and was very tasty.
The cleanliness of the home is of a very high standard and always smells very fresh with no bad odours.
Hopefully, it won’t be too long before I can visit again and be part of my extended family.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you very much for your positive comments, especially at this very difficult time. Your feedback is very important to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John W (Friend of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience

A friend was fortunate to find a place at Hendra Court when she was diagnosed as having lost her mental capacity and was also suffering from a number of medical complications. I was very impressed with her room and the facilities at Hendra and the staff were very caring and helpful, without having to

be asked.
Unfortunately, my friend died after a short illness. Everyone at the Home was very caring and helpful both before and after her death.
I have visited a number of other Homes and am pleased to report that Hendra is the best I have seen in Cornwall. Well done.

Reply from Nicola Hemsley, Marketing at Hendra Court

Thank you for your comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha S (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

My mother was resident at Hendra Court from December ‘17 following a diagnosis of dementia and stroke. She had extremely complex needs and her physical condition deteriorated. All members of staff at Hendra were wonderful with mum. She loved the activities organised! She loved living at Hendra and I

can honestly say the support given to me whilst I came to terms with her diagnosis and changing condition was amazing. Mum sadly passed away recently. The end of life care given, particularly by one member of staff was superb. The support and love from all staff made what was the hardest 48 hrs of my life so much easier than it otherwise would have been. I found this to be an exceptional nursing home that focussed care plans around individuals needs. The staff are excellent and really care about their residents. If you have to have a relative in a nursing home I would highly recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard P (Husband of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience

A very welcoming and fresh environment. Very good and caring staff over the whole 6-week stay. A big thank you to everyone at Hendra Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian C (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum had dementia and spent the last few months of her life at Hendra Court. The staff always took good care of Mum and the last two days of her life the staff were amazing. They ensured Mum was comfortable. They provided food for myself and the family and they explained everything that was happening.

I spent the last two nights with Mum, it was a difficult time but the staff at Hendra court made the whole experience so much easier and for that, I will always be grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Camilla S (Great-Niece of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience

I moved my great auntie here in August 2017 after issues from her previous care home. From the very beginning, the manager was very welcoming, listened to my long list of issues which occurred at her previous care home and worked with me to help prevent these issues. My great auntie had Huntington's

disease which is a rare genetic disease. The staff undertook training to help them to care for her and even took home reading which showed how committed they were to help provide the best care. Every aspect of my great aunties care was discussed with me. I visited the care home every week and my children regularly visited too. The staff were always very welcoming and always had the time to listen to me.
I can't express how much I appreciated the care, kindness and support that was shown, not only for my great auntie but also for myself and my family too.
All the staff I have dealt with have been very kind but there were two nurses who went above and beyond.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money