Review from James L (Respite Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience

The period from May '24 is the third period of respite care I have taken with Eshcol and I always look forward to my return here. It's like a holiday to me. The carers are wonderful, and so kind and respectful. Everything is clean and orderly, and the food is excellent. The rooms are big and, if you

can get a sea view, even better!

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your lovely review. It is always a pleasure to welcome you back with us - you're part of the Eshcol family now. Long may it continue.

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Review from R H (Brother of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience

I live about 500 miles from Eshcol. My sister-in-law was transferred with her consent from a very good retirement home complex under difficult personal circumstances. The staff have always been very helpful and when we have phoned offered to take the phone to her. They kept us informed as to her condition

and on one occasion they phoned us during the night to advise of her problem, with a follow-up the next morning. They made her very comfortable in her final days.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your review. What a shame you were unable to travel here to see for yourself the quality of her sea view room, taste the delicious food our catering staff prepare (when people come from a distance we offer them lunch) and see the high standards our housekeeping team follow in keeping up the cleanliness of the home. However, I am pleased that you feel she settled with us despite the difficult circumstances of her admission and that we were able to offer her comfort in her final days.

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Review from Jackie F (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience

What an amazing care home, everyone is so kind and considerate. Dad has been with the team here for nearly a year and has settled in so well. Care is first class, food is of a high standard and Dad is delighted when I bring the family dog in for a visit also.
This is a real gem of a place and would

recommend it to anyone looking for a safe, happy, and settling environment for themselves or a family member.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your very kind words. We enjoy your Dad sitting down in the lounge and listening to the banter between him and the other residents is very entertaining. You know the world of care so well and understand how hard everyone works and it's lovely when it's appreciated with reviews such as yours.

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Review from A B (Husband of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience

All the Eshol staff are so kind and very helpful. They look after my wife so very well.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

We're getting to know you so well as you come to see your wife so regularly and you are quickly becoming part of the Eshcol family. Thank you so much for this review.

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Review from J B (Son of Resident) assisted by family/friend published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience

All the staff are so nice and look after my mum very well.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for taking the time and trouble to leave us this review. It's lovely you come to see your mum so often and we all enjoy seeing you and your dad here.

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Review from Heidi K (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience

My experience of care homes only relates to that of my grandparents and recently of my father. My eyes have now been opened as to what a truly wonderful nursing home really is!
Eschol House is a true gem, from the moment the manager came to meet Dad in the hospital we realised how fate had played a

hand. We were so reassured he would be happy and in good hands and even though we lived at the other end of the country we were constantly kept updated. Looking back now my only regret is that he didn't go there sooner. His room was very comfortable and stunning views, the staff go above and beyond, they are the Eschol family he joined. The care was simply second to none, nothing was too much, hats off to them for everything they did for all our family!
I urge anyone to look beyond the posh mask of bigger known care homes and discover this amazing hidden gem. If you want 5-star care and an extended family for your loved one then Eschol House is it! I would personally go there without any hesitation.

Reply from Julie Kahn and Amanda Clarke, Clinical Assessor and Registered Manager at Eshcol House Nursing Home

Heidi, your words have touched each and every one of us - thank you so much. It was one of our amazing staff members who first visited your father in hospital and reported back to me how most of the meeting was him talking about how wonderful you are.
It was a pleasure and a privilege to have cared for your father. It was a pleasure and a privilege to have met you and your husband.

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Review from Jennifer B (Friend of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience

Staff are lovely and treat my friend with dignity and care. Feels like a second home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Lovely words so our thanks for those. Fridays won't be the same with you having gone so far away now. All the very best in your new home and we'll look forward to your face on the tablet when we connect you to your friend.

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Review from B W (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience

We are happy with the excellent care and support we have received from all the staff at Eshcol House Nursing Home. They have supported us all through the difficult time of Dad leaving his own home and moving to a Nursing Home. It is a great relief to know that Dad is safe, well cared for and happy in

his new home. We are especially grateful that Dad is taken out for a walk which he thoroughly enjoys. Food is excellent, coffee we are working on.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your review. I'm glad that the family feel supported as the Eshcol team usually end up becoming almost as close to the families as to the actual resident themselves. Your dad does seem to be very content, much more mobile than when he first arrived. I'm also pleased to say that we took your comments about the coffee on board and he now has his own labelled supply in the kitchen for his cafetière. I'm pleased this was brought to our attention.

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Review from K A (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience

Dad moved into Eshcol House at the end of August a bit apprehensive and concerned as he had never been to a care home before. He has settled in really well, and all the staff are very attentive and caring.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words. It's lovely how settled in and comfortable your dad seems to be. He's a regular sight around the village now when he goes out accompanied by one of the activity gang and he never seems to mind how chilly it is. The sea breeze is a real tonic for all of us down here. Hope you come down again soon.

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Review from Sue R (Daughter-in-law of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has only been here for a few months. In that time the staff have been very caring and friendly, nothing is a problem. The food is excellent and when visiting you are offered a drink. The bedroom has a beautiful view over the bay. The kitchen staff adjust the menu for individual people

when that person doesn't want what is on the menu. The staff are always available to answer any questions and are happy to try any suggestions. My family would recommend this nursing home, can't praise them enough.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Sue, thank you for your review. Your mother-in-law was a lovely lady and when she was able to be up sitting by the window it was great to see her joy at monitoring the outside world. With that room and its view of the street, the garden and the sea it was perfect for her and I'm sorry it wasn't for longer. it was a pleasure to get to know you all however briefly.

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Review from Anne G (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience

Mum settled in well to her bright little room with toilet for her two weeks respite. Excellent communication with that personal touch, which I appreciated. Mum's routine stuck, but despite being 99, going downstairs for meals etc, allowed her to keep her independence and mobility, enabling her to come

home to me and manage the stairs twice a day. Everyone was friendly and caring, with that real “family” feeling. Nursing care is good. Would recommend. The only thing I would say is that it's a shame there were no activities that Mum could’ve participated in, such as bingo, raffle, games, singing or exercises, but that obviously depends on the nursing needs of the clientele at the time. Mum is more than happy at 99 to spend her time snoozing in the chair. Although Mum wasn’t bothered, as poor sight, the refreshing sea views for me would be a Godsend.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for your kind words, I'm delighted that you were pleased with your mum's care and obviously, being a medical person yourself, you understand what goes into running a nursing home. Regarding your point on activities, I cannot disagree and we have often discussed that more could be and will be done and plans are in progress. Your mum was asked on a few sunny occasions if she wanted to join people sitting outside chatting in the garden, also asked to participate in a karaoke session but she was happier sitting in the seaview lounge with other residents and enjoying the hustle and bustle of life on the ground floor. On one occasion she was persuaded to join a conga line down the corridor with members of staff and this made her laugh greatly which was a pleasure to see. A lot of things happen on a one-to-one basis in people's rooms but activities is indeed something we are looking to improve and hope to offer more variety in the future.

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Review from Annmarie M (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience

My mum has never had to go into respite care at all and was very reluctant to go to Eschol House. She has now completely changed her attitude towards Eschol. According to her, the staff were all amazing, the meals were delicious, especially the puddings and she now has no worries about going to Eschol

house again if needed.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you very much for your review and I am so happy that your mum had such a positive experience, Annmarie. We look forward to a return visit.

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Review from P S (Sister of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience

My sister was transferred to Eshcol in June 2023 from hospital. She was sent to another hospital in February, from there to another hospital and from there back to the previous and from there to another hospital. By now she was quite ill and needed respite care. On transfer to Eshcol, there was a transformation.

She had a comfortable room and a view of the garden. Quite quickly she recovered her personality and interest in life because of the attention she was given. The food was good and there was an excellent choice each day. Although she was not able to leave her room very often she didn’t feel lonely because of the care from the staff. Everyone was so very friendly and attentive. I could not fault them. They supported me through many weeks of visiting and nothing was too much trouble. When she died 2 weeks ago, the dignity and respect given to her and to me were quite overwhelming. Eshcol’s greatest asset is the staff because of their kindness and care.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your very kind words. It's never easy to see the people we love become so ill and between your frequent visits and a lot of time that we all spent with her, I hope we made this difficult situation more bearable for her. I'm just glad her cat was able to join her in the room and of course, is now living a good life with one of our carers. All the very best to you and the family.

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Review from Chris L (Friend of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience

How wonderfully ‘eye-opening’ it has been to witness first-hand at Eschol House, the passion, dedication and professional personalised care and attention all of the staff apply to each and every resident.
It is a huge comfort to be able to walk away after visiting a very special man in our lives, who

can no longer look after himself, and just know that he is in a peaceful and beautiful place, where understanding his individual needs and appreciating who he is as a person is central to the total care he receives. Thank you to you all at Eschol House.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such lovely words. I've just read them out to the team and it just helps everyone feel that little bit better. His room has a lovely calm feel and come next Spring when the new plantings are established and garden furniture is in situ it will be a lovely space for the family to sit in and relax alongside your family member.

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Review from Jo R (Wife of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience

After visiting several care homes in Cornwall and further afield, it was heartwarming to discuss the care my husband would need with the staff at Eshcol House, who truly understood his individual needs.
During this initial visit to discuss his needs, the Clinical Assessor and colleagues showed enormous

empathy, compassion and professionalism.
Now settled in the home, the transition from a long hospital stay to this friendly home, has been one of calm and peacefulness for my husband.
Thank you to you all, I can sleep easy at night knowing he is being well looked after.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your lovely review, we are pleased you feel we are meeting your husband's needs so well. It's so good when everything works out perfectly and with the special mood lamp and the ambient chill music his room is a real peaceful haven.

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Review from M T (Sister-in-law of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience

All the staff were a delight; always smiling, and nothing was too much trouble for them. The management was very professional and helpful.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your very kind words, which are much appreciated.

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Review from J T (Son of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience

Although Dad wasn’t a resident for very long, I found all staff members treated him like someone they had known for years. The level of care was exceptional. We (the family) were all well looked after too, with meals and tea prepared and brought to us and friendly and approachable staff always available

to answer any questions. The setting of Eshcol House is perfect for providing a calming feeling as well. When it’s getting a bit much, being able to walk down to the beach or stroll through the village really helped keep us all together. I can’t praise the staff highly enough for helping make Dad's last days as comfortable and dignified as possible.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words. We're very proud that you considered the care we gave to your father exceptional. We would really like to meet with you to discuss the star ratings you gave us, as it is our aim to give a five-star service and we would like to have a chat to see how you feel we could improve our service. I really hope you get in touch with us to come in and share your views.

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Review from Elaine B (Wife of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

Everyone in Eshcol Nursing Home is excellent. The home and the nursing is excellent and very caring. All the visitors were treated so well and wonderful food. You feel like part of the family and are given such a welcome. Anything you ask for, it’s delivered. Excellent. Thank you all.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your very splendid review of Eshcol House. With very best wishes to you.

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Review from J B (Stepdaughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience

The staff at Eshcol House were caring, thoughtful and looked after the resident and the people who were visiting. It’s a lovely location and when visiting you can take a break and enjoy the beach or go on walks and enjoy the view. Sadly, our loved one was not able to enjoy this, as he was so unwell.

It did mean we could all visit during his last few days and stay as long we wanted and the staff were always there to answer any questions or help. I would fully recommend this care home with no hesitation. Thank you for your great care of all of us.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

It's very kind of you to leave a review, as I do realise this is a very sad time for you all. Eshcol House rightly takes palliative care very seriously and will do whatever we can to support the family during this time. Please pass on our best regards to the rest of the family.

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Review from W J (Friend of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience

I’ve always found the staff to be friendly and helpful. My friend, who lives in the home, says that if you need support in later life, that this home is very good. Although he doesn’t want all the food or activities that they provide, what they offer is very good.
I have marked the rooms as well as

safety and security down one star, as obviously the home isn’t purpose built. The room layout and height of windows could be improved upon, so residents have a more interesting view. Better electrical things would be useful, so residents can reach things such as a bedside light or mobile phone. It is difficult when people are bedbound, they need things at hand to be in control.
If bedbound and on the upper floor, I’m unsure how residents would get out in an emergency, for example a fire. Building work is being completed at present and, as far as I am aware, this is providing a route to the outside from the top floor. Regular smoke detector and fire alarm tests are completed, so this calms my mind presently.

Reply from Amanda Clarke, Registered Manager at Eshcol House Nursing Home

Thank you! This is July’s star review as it gives us an opportunity to look at our service from a different perspective. Changing the heights of the windows in some rooms has been explored. It is far more complicated than we thought! We do have challenges with increased personal devices, we’ll look into this.
Eshcol House has seven layers of fire safety: prevention, detection, early suppression, evacuation, compartmentation, structural safety and fire fighting. We have our own Consultant Fire Safety Officer and we also have external fire safety audits annually. Cornwall Fire Brigade have up to date blue prints of Eshcol House in case of emergency. A Cornwall Council Fire Safety Officer audited us in May of this year and said we were compliant. Every resident has a 'personal emergency evacuation plan'. Every floor has multiple fire exits. We have very specific strategies, which I would be very happy to discuss with you.

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Eshcol House Nursing Home

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