Review from Emma H (Granddaughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience

When my grandmother was no longer able to be looked after in her home, the decision was made to move her into a nursing home and, wow, I'm so glad this is the home that was chosen! All the concerns I had with leaving her in someone else's care were diminished straight away with the warmest of welcomes.

The staff are so genuine and caring and, from observations made around the home, they truly do treat the residents as one big family. Everyone is always smiling, even if under pressure, it would never be shown. The dedication of the team, to make sure the residents are settled, happy and overall have all their needs met, is outstanding. The home is also spotless and the food offered is of a very high standard. My nan has settled extremely well and that's all thanks to the amazing staff. After my weekly visits, I always come away knowing she is in safe hands.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Hi Emma, thank you so much for such a smashing review. Your grandmother settled in right from the word go and I know how much she enjoys all the family visits. The Eshcol team also enjoy relatives coming in because we've always said we end up getting almost as close to the families as to the residents. See you soon.

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Review from Rt Rev Richard B (Brother-in-law of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience

My brother-in-law has been a resident at Eschol House for nine years. As someone who has lost the ability to care for himself and who is totally dependent on others, it is good to know that he is truly cared for by people who are interested in providing him with such a high level of care. I know that

during his stay, my brother-in-law has received excellent one to one care, interaction and entertainment from all the staff. I am only able to visit a few times a year, but when I do the Eschol staff are always courteous, kind and friendly to me. As someone who has worked in a residential care home (and has been a chaplain to one), I know how important it is to include everyone in the care given; residents, family and friends alike. Eschol House does this at an exemplary level. Thank you.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your review. We are always pleased to know that relatives feel we are meeting the needs of our residents. I will share your review with the team.

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Review from Ila G (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience

We found Eshcol House warm, welcoming and well-run. It has a lovely 'fresh' feel and smells of good food too! Everyone was so helpful and genuinely dedicated to their guests. They spent many hours with me, explaining how everything works there and reassuring me. Also, ringing and checking how Dad was

doing, even after he left the home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for leaving such a lovely review. I'm so glad that you found us warm, welcoming and well-run. It's refreshing for us to have a resident well enough to return home. Your dad is a delight (I know you know this, haha) and I do miss the chats he and I had. I will always remember him sitting in the lounge, armchair-conducting the violin concertos that I'd find for him on the internet. Please send him all our love.

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Review from Les J (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience

Mum was moved to the home back in March after not managing at home, as she needs twenty-four hour care. We’ve seen a huge improvement in her health since being here. Each time we’ve visited, we’ve been made to feel welcome and were even given lunch the other day. Our three children are always given

crisps, chocolate and a can of drink and are allowed to play out on the balcony, where they wave and speak to the lovely gentleman in the next room to Mum. Every single staff member we have met have been wonderful and friendly. We would recommend this home to anyone who is looking for a care home that has that 'home from home' feel.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your feedback. I am delighted that you feel we are meeting your mum's needs so well. At Eshcol we end up getting almost as close to family members as to the resident themselves. You're very welcome to book in for lunch any time and we hope to see you again soon.

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Review from Jacquline B (Mother of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience

I’m absolutely amazed at how helpful and caring everyone is in this home my mother could not wish for such a beautiful home the care and love that everyone gives is just truly amazing the food is amazing and whatever my mum would like to eat she is given it nothing is to much for the staff to do the

doctors device is amazing I’m so glad my mum is in this home as an experienced caregiver my self I’m absolutely delighted that my mum is in this home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

As you're in the business, and know how hard this work can be - and rewarding in equal measure - your review meant so very much to us. Thank you so much and we are delighted that you feel we are meeting your mum's needs so well.

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Review from Sophie T (Granddaughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience

We really like Eshcol House Nursing Home, they have made my nan feel very settled in a unsettling time. The staff are very kind and friendly. The food is fabulous and the kitchen staff will do their best to meet everyone's needs.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Lovely review, thank you so much. Book yourselves in for meals more often.

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Review from Richard M (Son of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience

My mother came to stay at your lovely nursing home last week. I couldn't be more impressed with the kindness and care given by everyone who helped her. Nothing was too much effort for the excellent staff. I really can't thank you enough.
All the best.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

That is such a lovely review, Richard. Thank you so much. Any time your mum wishes to have another break with us, she's one of our favourites.

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Review from L P (Friend of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience

From the initial contact with staff members during the placement enquiry stage, assessment visits at the hospital, to the end of her journey, the care she received was respectful and nurturing at a very frightening time in her life with an unexpected illness. Staff ensured her care was adjusted to her

needs as her health deteriorated, even down to her dietary needs. Meals and snacks were made for her personal taste.
Home visits were facilitated whilst she was also staying at Eshcol House and transport was all organised by them to ensure she could still have a little time with family at her home. The bedroom she occupied had a wonderful sea view, which the home also encouraged to personalise with her own belongings, and was enjoyed in her last days.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such a lovely review. Everyone should have a friend like you in their life as I remember your initial phone call which enabled us to pencil in a bed reservation at a very busy time for us. That meant that your friend was able to be admitted seamlessly following a quick assessment. As you know, we all became very fond of your friend; what a lady she was and her absence must have left a huge hole in all your lives.

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Review from Sarah K (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

We were familiar with Eschol House Nursing Home because Dad had spent time staying there. When Mum was recovering from an illness and temporarily needed nursing care, we were very pleased that Eschol House was able to offer her a room. The staff are so kind and friendly and we knew that Mum would be

in very good hands. Mum's stay was only ever planned as a temporary measure but, as we had expected, the staff could not have been kinder and Mum felt very well cared for whilst she was there.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Sarah, thank you so much for leaving this review. It was a pleasure to have your mum with us and please pass on our best regards.

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Review from Richard B (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience

Such kind and accommodating staff.
Encouraging us to eat with our poorly dad, giving us meals.
Treats for my daughter.
Really kind and friendly.
A big family of carers.
Thank you for all that you do.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

That is such a lovely review, Richard. I read it out over the walkie talkie, and it lifted the mood. Thank you for those words.

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Review from Ben M (Nephew of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience

My uncle has settled in well and is happy with his care when specific care was required. My uncle was transported to a funeral and hospital appointments as and when required. When I want a chat on phone a cordless phone is taken to his room so we can have a chat. Visitors are made welcome.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you Ben for your kind words relating to your uncle. I will share them with the team and please give our regards to all the family.

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Review from Karenza E (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience

My dad came in for respite care and was there a number of weeks. The staff were extremely friendly and always helpful. My dad was always happy and content, every time we arrived there were always smiles and we felt at ease leaving him there. Thank you again.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for leaving your review. Your dad was great fun to chat with and it was good for some of our carers to be able to talk about the music that he and they enjoy so much. I'm pleased he's back and settled in his own home. Please give him our regards.

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Review from Nigel B (Son of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience

My mother was moved to Eshcol House from hospital. Since she has been resident the staff have made every effort to find out about her as a person, her likes and dislikes and specific needs.
I have been very happy with the level of care provided. Staff have listened to my concerns and promptly put agreed

plans of action in place.
Communication is very good. Staff are always welcoming and make time to discuss my mother's progress.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for taking the time to leave us a review, we are very pleased that you are happy with your mother's care. We've been taking a close look at the rating system to try and bring our services up to a full five star standard. The manager, would be very interested in meeting with you to discuss aspects of your review and to get a fresh perspective on why some of the sections are lacking compared to others. If nothing else comes of it at least you will be able to put a face to the name behind the home's registration and hopefully get a lovely slice of cake out of it. No pressure though and from our point of view it would be an interesting exercise.

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Review from Carol S (Daughter-in-law of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience

My mother-in-law arrived at Eshcol House late February 2023. I was concerned that the move from the hospital to the home would upset her, but I was wrong, it's the best she's been in a long time, being well cared for, fed generous excellent meals, and able to sleep at night. We visit at various times

and the Eshcol is always clean and warm, and the staff are so friendly and a joy to be there and I'm sure that's how Mum feels too, as she's doing so well there. I even found out my hairdresser goes there too.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Carol, thank you so much for this lovely feedback. I remember going to visit your mother-in-law in hospital to do the assessment and she wanted to know if people would be kind to her. Imagine the worry of thinking people might not be kind to you in a nursing home! Here's to her continuing health, her continuing improved appetite and perhaps if she gets used to mobilising again she can come and enjoy some activities in the lounge.

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Review from Emma K (Daughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience

My stepfather arrived at Eshcol House Nursing Home in late January 2023. From the outset, both he and my mother have been shown nothing but kindness, care and compassion. You are never far away from a friendly face!
He has settled well and seems content and is clearly well cared for.
Thanks to all

the staff for your help and support. Making the decision to move to a care home was not necessarily easy but you have all been so incredibly helpful and supportive.
Would 100% recommend Eshcol House to anyone looking for excellent, friendly care in a beautiful, quiet setting.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Emma, thank you so much for your lovely review. You and your mum have been such frequent visitors and I know how much your dad appreciates seeing you so often. As for the staff, well, we enjoy the banter when you come in.

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Review from Christine C (Mother of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My daughter has been in the care home since the end of January. She’s settled very well and gets on well with all the staff; they are very polite, helpful and very friendly. The home is very clean and tidy, and the food is lovely; she’s not had a bad meal since she’s been there. We cannot fault the

home at all. Any questions we’ve had, they have answered for us. I would definitely recommend this home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Christine, thank you so much for taking the time and trouble to leave us this very kind review. I’m glad you both feel that your daughter’s needs are being met.

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Review from Iris S (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

My husband was in Eshcol House Nursing Home and he received excellent care. He was on end-of-life care and was well looked after. I also received a lot of support from all the staff. Excellent nursing home. Would highly recommend it.
Thank you all at Eshcol.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

You were such a dedicated and regular visitor to us that we feel we really got to know you well. I'm pleased that you feel your husband received good care and I think his stay here was enhanced by you and all the family coming in so often. Any time you are nearby please pop in and have a cuppa.

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Review from G J (Grandmother of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

My brother-in-law was a resident at Eschol Nursing Home and received excellent care. Would recommend.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

I'm so pleased that you felt that your brother-in-law received such good care. You as a family came in so often and I know it made a real difference to him feeling easier at being with us. All the very best to you and the rest of the family.

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Review from C M (Granddaughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

My grandad had great care during his time at Eschol. It was like a home away from home for his final few weeks. He was a bit nervous about going at the start but the staff really helped to settle him quickly. We had no worries about leaving him after our visits.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

I am so pleased that you feel your grandfather was well looked after here. You and the family were such regular visitors and were so bright and cheery that I know your visits must have improved the quality of his remaining life. Thank you for your kind words and I will share your review with the team.

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Review from Tania B (Friend of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience

The staff are the shining stars of Eshcol - they are so kind and caring - not just to the residents but also to the family and friends who visit. They quickly learnt our names and were so friendly and welcoming - even my dog was welcomed and made a fuss of!

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Your words are so lovely, Tania, and they got read out to everyone just now. It was a pleasure to meet you in that short and sad time of you coming in and out of our doors so often. Thanks again for the lovely cake, and all the very best to you.

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Eshcol House Nursing Home

Care Provided by Eshcol House Nursing Home

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