Review from D K (Brother of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience

My sister was given full and compassionate care during her last weeks at Eshcol. The home is run by a warm and friendly team. They always make visitors feel welcome, and their professionalism is a credit to them.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such kind words. The care and services we deliver as a team to our residents and families are extremely important to us. I will share your review with everyone.

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Review from J S (Sister of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience

Very warm and friendly on every visit I have made from South Wales.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words. All the very best to you and the family..

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Review from R V (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

Excellent service for my dad, friendly staff good food etc, the only downside would like to see my dad out of bed more. Dad seems happy there and seems to get on with the staff ok even though he can be fussy and frustrated due to his stroke, whenever I've been there the staff are patient and friendly

to him. He does enjoy a chat etc that's why it would be nice for him once in a while to maybe be taken downstairs to enjoy the view etc. The home also was very kind in offering a lift to my mum on Xmas which was greatly appreciated by myself and my sister even though she couldn't come.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for the kind words in your review which I will share with the team.

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Review from T C (Next of Kin) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful nursing home, lovely staff, very beautiful view from the home and bedroom. Overall, very special nursing home. Everything done to perfection in my opinion.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words. It's so hard when people we love and that we are close to become ill and we do our very best to care for our residents as if they were our own family.

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Review from Linda T (Niece of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience

My Aunt always said that if she ever had to go into a care home it had to be Eshcol. She arrived in early April 2022, after 7 weeks of hospitals and another care home, all under Covid regulations - with no visitors allowed. She had amazing sight for a 96-year-old and really appreciated her room with

a view of the sea, of Carne and the Nare; places with which she had been familiar as a child. I took photographs of all the pots of flowers to show her. Her room was clean and, she said, disinfected regularly. She was eating a more varied diet than she had at home. Sadly. with her increased frailty and loss of mobility, she had had enough of life and began to withdraw into herself. She died peacefully at the beginning of October. Everyone I met at Eshcol was friendly, caring and kind. Aunty was right to want to go there.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for your lovely words, Linda. Your aunt really did prefer her own company and was very content just to stay in her room. I reckon if I had a view like that I'd also be content to sit and gaze out and see the passing boats. Your aunt was a truly elegant lady and I know how much you miss her.

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Review from Philip John R (Civil Partner of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience

My partner has needed care and support at Eschol for some years as her health has deteriorated and throughout that time the care she has received has been excellent. My experience of visiting has always been positive with all staff being friendly and professional.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words, Phil. We all look forward to seeing the dogs come in - you too. I know it's the highlight of your partner's week and I'm pleased that you feel we are meeting her needs so well. I will share your review with the team.

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Review from K A (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience

Eshcol House Nursing Home was our first choice when looking for somewhere right for our mother. The staff are friendly, helpful, warm and welcoming and always ready to answer any questions. Any problems were quickly resolved and our mother felt safe and secure knowing the staff were there whenever she

needed them. All the staff from junior to senior whatever their role within the home treated mum with respect and dignity and indeed humour. And I thank them all.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for taking the time to leave a review. We are so pleased that you felt your mother was so well looked after and we wish you and the family all the very best. Please give your mum our regards. She is such a creative and interesting woman; we talked knitting patterns and artists and I had to reluctantly drag myself back to work.

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Review from Alison C (Sister of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience

My brother was given a place at Eshcol House Nursing Home in September 2021 and was there until he sadly passed away in May 2022. He had very special needs and was given the best care and attention possible, all the care staff were so lovely to him, nothing was too much trouble, and his family will

be forever grateful to you all. With kindest regards.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for your review. Your brother is remembered very fondly by all of us and I remember passing by his room, hearing a guitar being played; I knocked and went in and got treated to my own one-to-one concert. He was ever so good. But that was him - a good and kind and talented man.

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Review from C T (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience

My Dad was at Eschol House Nursing Home for several months as my aged mother couldn't cope at home on her own with his daily needs. The staff here were always very friendly to all our family visitors, while he was here he had his 90th birthday, the family were welcomed into the garden for a tea party

in the afternoon, the staff came around playing the guitar and singing "Happy Birthday" along with a birthday cake, what a surprise that was. Nothing was ever too much trouble for the staff on duty however busy they were, and this was made worse at times by Covid, if we phoned they would take the phone to my Dad in his room, we did get him his own mobile phone at one point, Christmas came, Mum was invited to lunch with them all, my Dad had a nice comfortable room with a fantastic sea view, he was, and we were all very well looked after, nothing was ever to much trouble, at my Dad's passing they gave us time to say our goodbyes, they were all very attentive, bless you all.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

It is so lovely to read your very kind words and we are all delighted that you felt your dad had such good care. All the very best to you and the family.

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Review from Angela F (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience

Eshcol House Nursing Home is located in one of the most beautiful coastal villages on the Roseland Peninsula and this is what appealed to my father and mother, in the first instance! Pre-admission arrangements were thorough and well-communicated and they were both admitted together to a beautiful, freshly-decorated

room with breathtaking views overlooking Gerrans Bay! Unfortunately, their whole residential stay at Eshcol House (July 2020 to November 2021) was effected by Covid-19 restrictions but the whole staff team worked tirelessly to maintain as much normality within the daily routine as possible and I always felt that Mum and Dad received bespoke, personalised care that respected their dignity, met all their needs and made them and our family members feel very much part of the Eshcol family.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such kind words, Angela. I remember on the days that my dog was at Eshcol she would make a beeline for your dad and his biscuit tin! It's such bad luck that your parents' stay was at the height of the epidemic as it did affect outings, visitors, and activities so very much. At least they had the best room in the place and, as you mentioned, you could just lose yourself looking out at that view all day. All the very best to you and the family.

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Review from Jill S (Wife of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience

My husband went to Eshcol House for one week's respite at the beginning of July 2022. Following a fall and broken hip the previous Christmas, he had become completely bed-bound and unable to do very much for himself. He was very lucky that a lovely ground-floor room was available for him, overlooking

the sea, and he also had a subscription TV service so could watch his beloved golf. He was very happy there and couldn't praise the staff enough - always cheerful and friendly.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for taking the time to leave us a review. We'd sometimes sit in there and watch the golf with him during our breaks and he was good company. All the very best in the future to you and the family.

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Review from C T (Daughter of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience

Mum has been at Eshcol for more than 3 years since a bad fall left her immobile. She also suffers from other health issues. She is not necessarily the easiest of residents to please but in all her time there all the staff have been very helpful, caring and kind. Covid restrictions have made life challenging

for staff, residents and visitors but whilst maintaining all necessary precautions I have always felt that the staff have done everything they could to make life as 'normal' as possible for the residents. I have always been greeted by all staff with a smile and a friendly hello, even when it is necessary for that to be behind a mask. I think that the highest praise I can give is that, should I ever need the type of care which Eshcol provides, I would choose to be there myself.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

"I would choose to be there myself" - high praise indeed. Thank you so much for these kind words which I have just read aloud to the team. It's comforting to know that all our efforts are appreciated by the family. Your mum is our resident poet and her turn of phrase is fascinating; we always look forward to a new poem.

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Review from G H (Son of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience

My 89-year-old Mum was placed in Eshcol House by the NHS for convalescent care until she is fit to go home after a fractured leg. While the location isn't close to us, it's beautiful when you get there and I feel that Mum's placement here has been very fortunate. All the staff have been lovely and they've

been providing a high standard of care for my Mum. She has especially enjoyed her outings organised by the Home and I have peace of mind that she's been safe during her convalescence.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for these kind words. It's a shame that our only available room was on the small side but at least it meant that her admission could go ahead. Hopefully, your mum will be homeward-bound soon but we'll always be here if you need us again.

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Review from Tracey L (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience

Mum has been here a few months now and has settled in well. The staff are always cheerful and welcoming whilst looking after the residents (a difficult task) making it a home from home. Lovely place, fantastic views.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

We are so pleased to read that you are happy with how your mum is faring. One of our activity staff accompanies her round the village every day he is on and she is on nodding terms with quite a few of the local villagers. At least with her chair she has no problems with the hills around here but the activity chap has trouble keeping up!

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Review from Carole W (Wife of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience

Eshcol House has been my husband's home since November 2020. I visit him every week and am always greeted with a warm welcome and a smile. The staff look after all his needs very well indeed. He enjoys some of the activities that have been put on for the residents, especially the musical events. He

likes the food and I have eaten there myself and it is delicious. There have been a few management turnovers since his arrival, but the current manager is very good. All staff are approachable, very friendly and always make my visits enjoyable in sometimes heartbreaking circumstances.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for your review, Carole. We do understand how upsetting the visits can be and are happy that you find us supportive. Yes, our manager is now back firmly in the Eshcol saddle. In truth, she never left but was in the background for a while when two other managers came and went. She has been here for about 13 years and was always involved in the leadership of the home. I'm coming up to my ten-year Eshcol anniversary so that's a couple of us that have done our Eshcol time.

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Review from E D (Friend of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

Really friendly staff, who obviously care deeply for the residents in their care.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for taking the time to leave us this review.

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Review from Pete L (Son of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

Eshcol staff are an incredibly friendly bunch and are always happy to help with any queries we may have relating to Dad's care. Everyone is very accommodating when it comes to arranging visits. The atmosphere's good and both staff and residents always seem to have smiles on their faces.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words, Pete, which I have shared with the team. It's always a pleasure to see your dad down in the lounge watching a movie with us and drinking a G&T (him, not us!). He's very good company and seems very much at home here.

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Review from Wallace V (Power of Attorney of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

My very dear friend went into Eshcol about 2 years ago; after a short stay in hospital he wasn't expected to survive for long being on palliative care but he surprised us all. I'm sure it's all down to the care and attention he received while being at the home. I did ask him what he thought about Ashcol,

he said with a smile, 'Incredible, the food's good and tasty with variation'. The home is situated overlooking Portscatho Bay, a very idyllic and beautiful place to recuperate. I would recommend the home to anyone. I wish the staff happy and healthy life in the future and carry on the fantastic work you're all doing. Regards to all.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much, Wally, for these lovely words. I've just read them out to the team and it's made us feel renewed pride in what we do. We all wish you the very best of health and may only good things happen.

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Review from Maureen A (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

My father had 68 days of happiness with you! How we wish he'd lived longer!
Despite the shortness of his time with you, as a family we saw care done at a level we have never witnessed before. The deep care and attention to his needs were amazing, but you became outstandingly excellent in the way you

cared for my Mum and the rest of the family through the last few weeks of his life. I want to say that Eshcol talked about wanting my father to come and be part of their family, even before he arrived. They made that a living reality for us all. Eshcol is simply that - family. My father spent his last days with you and was happy, loved and cared for deeply, we honestly couldn't have asked for anything more. Thank you!

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Wow, Maureen, your kind words have really touched us. We too wish your dad had lived longer as he was so sweet to us all and a pleasure to look after. A truism about having a loved one in a care home is that we, the staff, end up getting to know visiting families almost as well as the resident themselves. We really got to know your mum very well and yes, she and you and your sister became part of the Eshcol family. When you and your mum were here recently with your very generous gifts I said to her please come and see us whenever you would like to. I'd like to reiterate that, it would be a pleasure to sit and have a cuppa and a chat with her.

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Review from Michael H (Brother-in-law of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience

I find the home to be outstanding. Whenever I ring it is never too much trouble to take the phone to my brother-in-law despite, I am sure, the staff being busy. Furthermore, the dietary considerations are excellent (my brother-in-law is vegetarian) and he really enjoys his meals. I should also like

to mention the cleanliness of the whole home which again is to a very high standard. Finally, I could not complete this brief review without mentioning the Clinical Assessor who is always helpful and positive and is a very good representative for Eshcol House Nursing Home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much, Michael, for these lovely words which I have shared with the team. Our head housekeeper was standing beside me when I read out the review and she was especially proud that you'd mentioned the cleanliness of the home. There is a fantastic housekeeping team, in fact, all our team work to the highest standards throughout the home. On a personal level, my thanks to you for your kind words. I ignored the rolling eyes around me!

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Eshcol House Nursing Home

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