Eshcol House Nursing Home

12 Clifton Terrace, Portscatho, Truro TR2 5HR
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9.8 97 Reviews
  • Eshcol House Nursing Home, Truro
Eshcol House Nursing Home is a wonderful place to live, located in one of the most beautiful parts of the Roseland Peninsula in Cornwall, an area of Outstanding Natural Beauty. The property is situated a very short distance from the beach, and the views from many of the rooms are truly exceptional, from the Portscatho beaches 'Tatums' and 'The Porth' across Gerrans Bay with the famous Gull Rock, Nare Head and Dodman Point in full view. The gardens are pretty with numerous places and opportunities to relax and enjoy the breath taking views.
The team are very pleased to have counted many former locals from the village amongst their residents and they feel a special bond with the community.

The very friendly and proficient management team and all the lovely staff have a wide range of expertise and knowledge, and everyone really enjoys working together to make every day special for the lovely residents.

Whilst being a homely environment, Eshcol House is well stocked with any necessary equipment to help residents who need more help to make the most of their day. The home also have their own accessible minibus for trips out to places of interest, alongside dedicated activities staff to ensure everyone has a variety of things to do, to encourage the lovely communal feel the home has developed over the years.

The local GP surgery is round a very short corner and the home has a named doctor who is their contact. On admission your relative will be transferred to this practice and will meet the doctor at the earliest opportunity for a review.

How can you make a decision based on descriptions like this and a stack of photos? Get in touch with the team to arrange to meet them and see what they're like.

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Care Provided by Eshcol House Nursing Home

  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Qumran Care
  • Person in charge
  • Amanda Clarke (Registered Manager)
  • Admission Criteria
    • We accept admissions from a variety of areas.
    • Ages 45+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Eshcol House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £1,750
    • Self-Funded Nursing Care £1,850 – £1,850
    • RESPITE Self-Funded Residential Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Care £1,850 – £1,850

  • The only additional charges are for the hairdresser, chiropodist, newspapers and anything else residents ask for in addition to the normal provision of the home. Escorts to appointments can be provided at cost where staffing allows. If travelling to an appointment in our vehicle there will also be a charge for the driver.
  • (these prices are only a guideline, please contact Eshcol House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors can visit at any time within reason.


  • Parking

  • Parking right outside, with additional parking in the Council car park just up the road.


Eshcol House Nursing Home Reviews (97)

Total of 97, showing 81-97
9.8

Eshcol House Nursing Home has a Review Score of 9.8 (9.837) out of 10, based on 54 reviews in the last 2 years. Over all time Eshcol House Nursing Home has 97 reviews.

Overall Experience

  • 87
  • 10
  • 0
  • 0
  • 0

Date Published

97
10
23
54
43

Review from Hannah C (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Eshcol for a number of years. The staff are all so lovely and caring, they have got to know Mum well and although so sad she is in a home I couldn't wish for her to be anywhere better. Always welcoming to us when visiting (even allowing us to bring our puppy - welcomed with doggy
biscuits!) And flexible on visiting times due to travel times for us. The home is fortunate to be in a beautiful location and Mum has an amazing sea view and is able to enjoy the coming and going of the boats out at sea.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

It's always a pleasure to welcome you and the human and furry gang, Hannah. We try and be as flexible as we can be regarding visitors and this only changed for a while due to Covid. Thank you for your kind words which I have shared with the team.


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Review from P C (Son-in-law of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderfully genuine members of staff. Nothing was too much trouble for us as visitors and mum-in-law looked very well looked after. Thank you so much for the care and thoughtfulness towards mum. We will be forever in your debt as we can not be there as much as we would want to.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

That is so kind of you to leave this review for us. We have many visitors to the building and usually they leave and we can only assume that they are pleased with what they have seen and heard. For you to actually spend the time to have put this in print is a lovely thing and we are delighted that you found your mother-in-law to be on fine form.


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Review from Melissa E (Daughter of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how amazing this place has been with caring for and managing my mum's complex needs. They have gone above and beyond and all staff encounters I have had have all been very positive with a friendly team. This place has been a blessing to myself and the family, can't thank them enough.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

We are all so pleased that you and the family feel we are meeting your mum's needs so well. Despite all her problems your mum is always so polite and grateful to us and really seems to benefit from the garden and sea views that her room has. Thank you so much for your review which I just read out to the team.


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Review from Valerie N (Friend of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was received at Eshcoll earlier this month and given a really beautiful room - comfortable, airy, with a magnificent sea view. Although she was very agitated on arrival after a long ambulance journey from the hospital, the staff quickly settled her. The staff are so helpful, cheerful and caring,
quick to respond to requests and careful to explain any questions the residents may have. The food is excellent too, and I am very happy that my friend has been placed at Eshcol House.

Reply from Julie Kahn, Marketing at Eshcol House Nursing Home

Thank you so much for taking the time and trouble to leave this lovely review. Words like this lift us up on dull days. We also appreciate the frequency of you and the family visiting. You've become part of the Eshcol community.


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Review from Pauline F (Friend of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour was admitted to Eshcol as he was very ill in the hospital. During his stay, he was well looked after but sadly died after a few weeks. He was taken there for palliative care, and I think they were good. I went to visit him with his wife, and we could go in as often as we wanted. They were
all so lovely, and he seemed comfortable and pain-free. Thank you to the staff.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words, Pauline. Giving someone a good death is very important to us and we pride ourself on our palliative care standards. I have shared your review with the team and it's given us a lift to our day.


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Review from Kerry K (Goddaughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Eshcol House Nursing Home highly enough. Their care and attention go the extra mile. My godmother, due to her mental state, was unsettled when she first arrived from upcountry, and the staff have done everything in their capability to welcome and settle her. All the staff, kitchen, carers
and all other persons who work within the home are always there, and very attentive to any needs or requests, and I would highly recommend this nursing home to anyone placing a loved one into care.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

I've just read your review out to the team, Kerry, and we are all beaming in unison. Thank you so much.


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Review from Shaun E (Son of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nurses, doctors, admin staff and health care personnel are always willing to help my mother and her needs. They are always on the phone keeping us up to date and giving the care our mother needs. Wonderful care home in a great location they even give Mother little treats such as days out and
haircuts which she likes. The staff there are so friendly and always willing to help visitors out. Whatever food Mother requests they always provide for her. It is always clean in the care home and the health care assistants and staff there are just amazing. The bonus is you can visit any time you want.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such a lovely review, Shaun. We are so pleased that your mum has settled so well and she always has a smile for us all. I will share your review with the team and it makes us happy to know that you feel we are meeting her needs so well.


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Review from Iain M (Son of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eschol House and all of the team have and continue to, operate with outstanding professionalism. We are always impressed by how genuine and caring everyone who works there is. On arrival, we are always welcomed with the warmest reception and always kept fully updated with any developments. Communications
are very frequent and consistent with exceptional high standards of care and consideration for our family member who is a resident. It is really remarkable that all of the staff are so diligent in the execution of their duties and they go to immeasurable lengths to ensure exceptional care. The team have always delivered to the highest standards and it is a pleasure to see such a fantastic system in operation particularly during the pandemic. It is a credit to them all for their outstanding performance. I would wholeheartedly recommend this care home and know from experience in the medical sector how special they are.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Iain, we were all so pleased and proud to read your comments. Our thanks for them. I can remember meeting your relative for the first time when I visited her in hospital and she then shared with me her initial worries about life in a care home. Those worries were soon put behind her and she continues to live happy times here.


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Review from K L (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been living at Eschol for a number of years now. He initially struggled to settle and we were given some good advice from the staff. When lockdown hit, the staff worked tirelessly to protect and support him, keeping him Covid free. I appreciate how hard they must have worked during that
time. He has settled so well. Staff are friendly and engaging and always make us feel welcome as visitors. Dad's room is cosy and comfortable. His view is amazing and he loves looking out over the ocean! We feel very fortunate.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such a nice review. It is so rewarding watching a new resident, initially reluctant, gradually settle in and begin to like us. I keep reminding him to come down to the lounge to enjoy a G&T and TV but his room is so nice I don't blame him for wanting to stay put.


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Review from J E (Regular Volunteer) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Eschol are warm, welcoming, hospitable, collaborative, and responsive. When residents express a faith or would just like to talk with a minister, staff ensure that they are referred to me. I am grateful to the Eshcol team for their willingness to work with me to ensure that the residents receive
spiritual care when they request it. Staff always accommodate my visits and do all they can to facilitate anything that I might need to serve the residents. The confidentiality of the patients is treated with the utmost respect by all concerned. Eschol is an outward-looking nursing home, an important part of the local community. I am pleased to be included in communications and invited to any open events and meetings.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for these lovely words which I have just read out to the team. You've been part of Eshcol life for many years now and even when Covid regulations stopped access in person you maintained contact with some of our residents with your lovely cards and notes, always knowing exactly what to say to them. Eshcol loves the fact that it is considered part of the local community and may this connection thrive and prosper.


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Review from G P (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. I am allowed to visit my dad whenever I like, provided it is prearranged, and we are left alone. If I need help, there is always someone willing to assist. Despite the high temperatures we have had over the last few weeks, the home is always comfortable. Dad
is happy, which makes me happy. He has a great view of the sea, which I know he likes.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind review. I'm glad that you feel your dad is well looked after. The smile on his face when he sees you enter his room is like that credit card ad - priceless.


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Review from J G (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted in December 2019 for respite care and didn’t recover her strength enough to return home before the Covid 19 lockdowns struck and her former care at home became impossible to organise. Despite all the challenges that followed, the care staff have maintained a lovely warm family environment
where they don't just care for Mum, they care about her too.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for leaving these kind words which I will share with the team. The restrictions around Covid were a very difficult time for families and we know what a strain it has been on everyone with such limited contact. Thank you for all the understanding you have shown during those troubled times.


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Review from Janet G (Sister-in-law of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found a lovely clean home with very friendly staff and very helpful, all questions were answered. You could visit any time and always greeted when you walked through the door. I think it is a lovely home for my brother-in-law to stay in and he is very happy there.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much, Janet, for leaving such a kind review. Your brother-in-law has really come out of his shell lately, chattering away to us, and it's a pleasure to engage with him.


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Review from June S (Wife of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced nothing but a generous and kind attitude from all staff and management. I have been completely taken aback at how much effort goes into making my husband comfortable and safe. I cannot fault this home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

It is so lovely to read that we are doing everything so well. We do understand how difficult it is to hand over the care of our loved ones to a team of people, unknown at the time of entry. Care home selection is a bit of a gamble really, but here at Eshcol, we strive for the highest standards of care. Easy to type this, but it is something we all firmly believe in.


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Review from Fraser H (Nephew of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt recently passed away after two years of tender care at Eshcol House Nursing Home. As next of kin, but living 150 miles away, it was important that I knew how she was doing. Thanks to the Care Control website I was able to do this on a daily basis and contact Eshcol House Nursing Home with any
concerns. On visiting it was apparent that she was well cared for and she was complimentary about her room, the staff, and the food. She was indulged and pampered, describing Eshcol House Nursing Home as her hotel! There is a definite caring ethos in the Home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Fraser, it was so kind of you to leave such a generous review for the home and I will of course share it with the team. Your aunt was a real character, loving her chocolate and her 'Only Fools and Horses' watching. We did our best to ensure she was kept supplied with both. She really did insist she was in a luxury hotel having a good holiday and we are happy that she felt like that.


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Review from Graham K (Husband of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eshcol House Nursing Home is a beautiful residency close to the picturesque village of Portscatho, overlooking Gerrans Bay on the Roseland Peninsula, where my wife who is living with Alzheimer's resides. The Manager and all his staff team are fabulous, caring, and attentive to all my lady's needs. They
all go above and beyond to create a comforting, safe environment in which she feels at home and well supported. I would thoroughly recommend Eshcol House to anyone looking to find the right place for their loved ones to be fully supported and cared for.

Reply from Andrew Kirby, General manager at Eshcol House Nursing Home

Thank you Graham for spending a few moments to complete this review. We are all very grateful for your comments and will continue to do everything we can to ensure your wife is as happy and comfortable as possible, every single day.


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Review from Annabel S (Wife of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Eshcol House Nursing Home for 8 years. He has received nursing care since he arrived, as he needs 2 person care plus experienced nursing care 24 hours. The nurses at Eschol House are excellent, professional, knowledgeable and caring and have a great relationship with
him. Everything is organised and timely. His room is kept tidy and clean, and all his personal needs are catered for. The management team are responsive and communicates with me regarding my husband's needs and any changes needed, as are the nursing staff too. Everyone is friendly and welcoming. When I have raised any issues, these are dealt with immediately and with excellent communication. All the staff including care assistants, wellbeing manager, chefs, cleaning and handymen are all dedicated to their work there. I have full confidence in that I know my husband is being looked after well with all his complex medical needs attended to. Thank you to all of you at Eshcol House Nursing Home.

Reply from Andrew Kirby, General manager at Eshcol House Nursing Home

Thank you Annabel for taking the time to review our service. I am so pleased we have been able to respond to your husband's needs in such a positive way, and he certainly seems very happy despite all his health issues. It's a real pleasure working with you, thank you from all the team at Eshcol House for all your input into his care and wellbeing.


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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Eshcol House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Eshcol House Nursing Home is calculated as follows: ( (520 Excellents x 5) + (88 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 614 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eshcol House Nursing Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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