Fairholme Nursing Home has a Review Score of 9.7 (9.735) out of 10, based on 12 reviews in the last 2 years. Over all time Fairholme Nursing Home has 62 reviews.
Review from Nina R (Daughter of Resident) published on 4 March 2025
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you, we know it's been really tough for you and wish you all the love in the world.
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Review from E W (Partner of Resident) published on 28 February 2025
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you for your kind words, please visit us soon.
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Review from C M (Sister of Resident) published on 20 January 2025
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you. It was a pleasure to look after your sister and meet you. Hope you will pop in and see us soon.
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Review from D O (Son of Resident) published on 20 September 2024
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Reply from Kylie Chaney, Manager at Fairholme Nursing Home
Thank you, your mum was a pleasure to look after, and you and your family will always be thought of fondly.
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Review from S K (Daughter of Resident) published on 5 September 2024
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you for your kind words. Mum was a lovely lady to care for and she will be missed
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Review from M S (Friend of Resident) published on 13 August 2024
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you for your kind words. I will pass this on to the staff.
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Review from H T (Daughter-in-law of Resident) published on 9 July 2024
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you. Mum was a pleasure to look after. Please pop in and see us soon with dad
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Review from J S (Daughter of Resident) published on 18 June 2024
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you for taking the time to provide this feedback to us. I understand the decor is in need of a review and this is something we are looking at doing very soon with as little disruption to the current patients as possible. Thank you for stating your dad was treated with dignity and respect. This is an important part of the care that we give here and I'm glad you felt this was achieved.
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Review from Marcus V (Son of Resident) published on 29 May 2024
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you for your kind words. Will be sure to pass this onto our staff here. We really loved getting to know mum and spending time with her and her family
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Review from Vicky E (Niece of Resident) published on 20 November 2023
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Review from Jane T (Wife of Resident) published on 20 October 2023
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Review from A B (Daughter of Resident) published on 12 June 2023
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Review from Allison B (Daughter of Resident) published on 16 February 2023
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Review from Thomas T (Brother of Resident) published on 14 July 2022
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you for your feedback. Your family are always welcome to come to visit anytime.
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Review from J P (Friend of Resident) published on 8 April 2022
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Reply from Kylie Chaney, Manager at Fairholme Nursing Home
Thank you for your kind words, please come and see us soon.
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Review from M W (Wife of Resident) published on 21 March 2022
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Reply from kylie chaney, Manager at Fairholme Nursing Home
Thank you, we will miss our chats with you.
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Review from Stacey B (Granddaughter of Resident) published on 18 May 2021
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Review from Julie G (Daughter of Resident) published on 5 May 2021
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Review from Cassy W (Granddaughter of Resident) published on 4 May 2021
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Review from J T (Niece of Resident) published on 2 September 2020
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The Review Score of 9.7 (9.735) out of 10 for Fairholme Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.818 for Fairholme Nursing Home is calculated as follows: ( (115 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 137 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.917 Points relating to the number of positive Reviews for Fairholme Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Nov 2021
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