Total of 62, showing 61-62

9.7

Fairholme Nursing Home has a Review Score of 9.7 (9.735) out of 10, based on 12 reviews in the last 2 years. Over all time Fairholme Nursing Home has 62 reviews.

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Review from Roger K (Son-in-law of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience

When trying to find a care home for my father-in-law, we viewed about 4 and when we arrived at Fairholme, as soon as we went in, we said yes. The management were very polite and helpful, since father has been there you couldn't not wish for better service and dedication 24 hours a day. Everyone has

been so kind and loving to us all.
Fathers last hours went treated with respect and we were all kept up to date with his condition. I must thank everyone from top management to the cleaners and maintenance men. What a grand job you have all done.
thank you.

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Review from G P (Relative of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience

Fairholme was superb during our relatives stay, very clean, warm and inviting, more like a families home than a care facility.
After our relative passed away, they were a tremendous help with arrangements, care and support for the family.
Thoroughly recommended!!!

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Cleanliness

Treated with Dignity

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Fairholme Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.818 for Fairholme Nursing Home is calculated as follows: ( (115 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 137 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 4.917 Points relating to the number of positive Reviews for Fairholme Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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Fairholme Nursing Home

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