Hillcrest House Ltd

Barbican Road, East Looe, Looe PL13 1NN
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9.6 28 Reviews
  • Hillcrest House Ltd, Looe
Hillcrest House Nursing Home has a highly qualified team of Managers and professional nursing staff, able to personally assess each residents' nursing, medical and dietary needs, ensuring every resident receives the best possible care and treatment available - 24 hours a day. There is also a dedicated team of trained Care Assistants and support staff. Offering exceptional care since 1989.

Trevena is a self-contained wing providing warm, reassuring surroundings for those with dementia. Managed by specialist staff with a passion for dementia care and high standards.

Not everyone needs full nursing care, Hillcrest House offers residential care within a ground floor wing with easy access outside. Residents have peace of mind of knowing, that if needed, nursing care is on hand. There is a busy team of activity staff for those who wish to participate.

Also short stays and respite/convalescent care. The home has a dignity champion. Staff are selected for their individual experience and aptitude and their genuine desire to give the loving care and support extended to all residents. With the highest standards of in-house and external training.

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Care Provided by Hillcrest House Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Haynes-Parry (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Hillcrest House Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • The fees quoted are a guide only. All potential residents will be assessed by a senior nurse or Manager from Hillcrest House and a fee proposed depending on the person's needs. Whenever funding from social services or the Health Authority are available an independent assessment is also carried out. The home is able to advise on funding that may be available some of which is not means tested. Double rooms are only used for couples or may be available as single rooms.
  • (these prices are only a guideline, please contact Hillcrest House Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome whenever residents would like to see them. Reception is covered 6 days a week and there is a doorbell if the reception is unattended.


    To protect the residents please do not visit if experiencing any stomach upset symptoms within the last 48 hours, or have any flu symptoms. Infection Control is everyone's responsibility.


  • Parking

  • There is free parking on the level adjacent to the main reception with easy access off Barbican Road. There is a railway station in Looe and bus links.


Hillcrest House Ltd Reviews (28)

Total of 28, showing 21-28
9.6

Hillcrest House Ltd has a Review Score of 9.6 (9.584) out of 10, based on 24 reviews in the last 2 years. Over all time Hillcrest House Ltd has 28 reviews.

Overall Experience

  • 21
  • 7
  • 0
  • 0
  • 0

Date Published

28
4
10
24
4

Review from A D (Nephew of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run. All departments do an excellent job. Care workers very busy (need more carers) and very helpful, A very happy place.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thanks so much for this lovely response, your relative is an absolute pleasure to look after, we enjoy having him here.
Kind Regards
Paula


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Review from L V (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from management to nursing and caring staff are compassionate and polite.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thanks so much for taking the time to review our service after your sad loss, your Mum was a pleasure to look after and we hope that you and your family are well.


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Review from Dawn C (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the wonderful care given to my mum over the last month at Hillcrest House. The staff have been attentive, kind, and nothing is too much trouble. They have also been very helpful to family visiting the care home and sort out any requests quickly. This enabled Mum to settle in quickly and
feel well cared for. She found the staff to be very approachable and commented on the good rapport between staff and clients alike.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for taking the time to review the service at Hillcrest House, although your mum was only with us for a short time she will be remembered with fondness and we sincerely hope that she settles into her new care home to enable her to be closer to her family. I will share your message with our staff who I'm sure will appreciate your kind comments.


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Review from T H (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were engaging, friendly, polite, supportive, hospitable and professional. Reception staff were always polite either on the telephone or face to face. The facilities were always kept well-maintained and clean. The staff looked after Dad and treated him with respect as you would your family, both
in life and after passing.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for your lovely and positive review, this will be shared with our staff and rest assured that your family member was a sad loss to Hillcrest House.


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Review from Diane R (Wife of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Hillcrest House Care Home from hospital. I could not fault any of the Hillcrest staff from the reception who were very friendly and ready to answer any queries. I have every respect and gratitude for all the staff who cared for my husband. They were very kind towards my husband
and towards myself when visiting. While he was at Hillcrest, I always felt confident that he was in the right place, given his condition, and that meant so much for myself and the family. Thank you so much Hillcrest.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Diane, thank you so much for taking the time to write such a positive review at a sad time for you. I have spoken to the staff who would like you to know that your presence and support was really appreciated and we all send our very best wishes.
Kind Regards.


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Review from Cathy A (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident of Hillcrest House for seven months. Hillcrest always appears a happy and welcoming place and Mum has settled in well. The care Mum receives from the wonderful staff is great and the management are very responsive and supportive to our family's needs. There are various activities
going on during the week which are tailored to the residents' particular interests and the meals provided are wholesome. I can recommend this very clean and friendly home and I would like to take the opportunity to thank all the staff for their kindness and loving care of my Mum and the tremendous support they give to our family.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for your kind words, given the changes that have been made at Hillcrest this year it is good to know that our staff continue to support everyone in their care.


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Review from John P (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Hillcrest for nearly 3 years and has acute Dementia with extra care issues on top also being unable to feed or drink for herself. The care she receives is first rate.
The staff provide activities, music, games inside and outside - weather permitting (summer time).
Food is well
cooked with a choice of menu with snacks brought round during the day. The home is also pet friendly with all the patients and staff enjoying the happiness the pets provide.
I consider myself and my Mum lucky to have her reside at Hillcrest as previously when having respite in other homes with her late husband my father's care standards were poor on care.
I hope if you're considering care for a loved one this might help.

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Review from Jennifer H (Sister-in-law of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident of Hillcrest House for approximately 2 years. She is very happy. Meals are wonderful and staff are brilliant, care is their no. 1 priority. There are activities going on. A very friendly and a very clean home. I could not recommend this care home to anyone as I already
have. I would like to thank all the staff for their kindness and loving care. I could not wish for better.

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Hillcrest House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.584 for Hillcrest House Ltd is calculated as follows: ( (183 Excellents x 5) + (78 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 279 Ratings = 4.584

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillcrest House Ltd is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sharon

Sharon Keast

Job Title: Registered Manager

There are 3 Registerd Managers at Hillcrest House who manage the staff and oversea the care. Shelley Blyth is also Matron in our General Unit and a Registered General Nurse. Steve Jones is also manager of our Dementia Unit and a Registered Mental Nurse. They are supported by Registered Nurses with a wide range of experience.