The staff are warm, friendly, caring and professional. Nothing is ever too much trouble
Peter E (Husband of Resident)
A lovely warm and friendly atmosphere with caring staff
Dana E (Daughter of Resident)
Nothing but praise for them all from the time we enter the front door
Carol R (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The home has a very open visiting policy, and encourage visitors to come and see loved ones at any time. Pets are most welcome.
Visitor parking on site, free of charge.
Barchester Kenwyn Care Home has a Review Score of 9.8 (9.847) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Kenwyn Care Home has 89 reviews.
Review from Doreen M (Wife of Resident) published on 23 January 2025
Submitted via Postal Card •
Report
Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home
Thank you so much for taking the time to leave a review. It means a lot to us, as a team, to hear that you were happy with the care we provided. Your feedback keeps us motivated to deliver the best possible experience for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John P (Husband of Resident) published on 23 January 2025
Submitted via Postal Card •
Report
Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home
We really appreciate you leaving this review. It's great to know that you're pleased with the care and your comments make a real difference to us as a team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth S (Wife of Resident) published on 6 December 2024
Submitted via Postal Card •
Report
Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the manager and all of the staff I would like to thank you so much for your kind review. It makes all the difference to us as a team to know you are happy with the care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sara T (Daughter-in-law of Resident) published on 29 November 2024
Submitted via Postal Card •
Report
Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the manager and the team, Thank you so much for taking the time to leave this feedback. Providing high-quality, a warm, welcoming environment for our families is at the heart of everything we do. It is incredibly rewarding to know that our efforts make a difference.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew F (Son of Resident) published on 21 May 2024
Submitted via Postal Card •
Report
Reply from Becky Pinnock, General Manager at Barchester Kenwyn Care Home
Thank you for taking the time to leave this review for us. It is difficult to read of previous abuse but we are thankful that our head of unit was able to put the correct measures in place to keep her safe. It is heartwarming to read that your mum has improved overall, engaging and enjoying the activities. I will be sure to share your comments with the entire team. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card •
Report
Reply from Becky Pinnock, General Manager at Barchester Kenwyn Care Home
Thank you for taking the time to leave this review and to feedback on your lovely comments. Our residents are at the heart of all we do and to read that you feel your mum is treated with compassion and dignity is something that I will look forward to sharing with the staff team here at Kenwyn. Your words mean a lot to us and again, thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clive H (Son of Resident) published on 8 May 2024
Submitted via Website •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of Kenwyn's General Manager, I would like to pass on her heartfelt thank you for this review. It's wonderful to read about your feelings regarding the staff team and how informed you feel. The care for our residents is at the heart of all we do and its good to hear that the team are on hand to smile, listen and act. We will be sure to pass on your comments to the entire team. Many thanks
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D K (Daughter-in-law of Resident) published on 2 May 2024
Submitted via Website •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the general manager and the rest of the staff team here at Kenwyn, we would like to say a huge thank you for this review. It's lovely to read your thoughts on the staff team, their interactions and how happy they are to help. We are glad you appreciate Kenwyn's beautiful gardens and the tasty food our chefs provide. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mandy V (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the general manager of Kenwyn, we want to say thank you for sharing your thoughts with us. It's so lovely to hear that your dad receives fabulous care. Our residents are at the heart of all we do and we will be sure to share this feedback with the staff team at Kenwyn.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paula W (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the general manager, we would like to extend our warm thanks for taking the time to write this review. It's wonderful to hear how happy you are and that you are always greeted with a smile. We will be sure to share this feedback with the entire staff team. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzanne L (Daughter of Resident) published on 26 April 2024
Submitted via Website •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of Kenwyn's general manager, we would like to pass on a very warm thank you for this review. We are so very pleased to hear that your mum is treated with the respect and dignity she so deserves. Our residents are at the heart of all we do and we will ensure that this review and your kind words are passed to the entire staff team. This means such a lot to us, many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Daughter-in-law of Resident) published on 13 April 2024
Submitted via Postal Card •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the general manager here at Kenwyn, we would like to extend a warm thank you for taking the time to leave this lovely review. Kenwyn's residents are at the heart of all we do and we will ensure that this review is passed to the staff team, all who were involved. It's good to hear that each step of the way you were greeted with the kindness that you deserve from all at Kenwyn's staff team - thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P B (Daughter-in-law of Resident) published on 27 March 2024
Submitted via Postal Card •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
Thank you so much for taking the time to write this review. Our residents are at the heart of all we do and all reviews and feedback are extremely important to us. We will share your kind thoughts with the Kenwyn staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the General Manager of Kenwyn, Becky, I would like to extend a huge thank you for taking the time to leave us this lovely review. We appreciate all feedback, and it is wonderful to hear that your mum is so happy here at Kenwyn.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Allison W (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card •
Report
Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home
On behalf of Kenwyn's General Manager, we would like to say a huge thank you for taking the time to leave your review. Kenwyn's residents are at the heart of all we do and it's heartwarming to hear that your dad had such a merry time on the minibus trip. The manager will be sure to pass on your kind words to the rest of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Friend of Resident) published on 30 November 2023
Submitted via Postal Card •
Report
Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home
On behalf of the general manager of Kenwyn, we would like to extend a huge thank you for taking the time to write this review and for your kind words. We are glad that you find Kenwyn clean, tidy and welcoming. Reviews like yours mean such a lot to us and we find them really encouraging. We will ensure to pass this feedback on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ginnie M (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of Kenwyn's General Manager, I would like to thank you for taking the time to write this review for us. Feedback in all forms is incredibly important to us here at Kenwyn, and I will be sure to share this with the entire team. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David K (Husband of Resident) published on 11 October 2023
Submitted via Postal Card •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of us all at Kenwyn Care Home, thank you so much for taking the time to write this incredible review. The care of our residents is at the heart of all we do and we will ensure your thoughts are shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen M (Wife of Resident) published on 10 October 2023
Submitted via Postal Card •
Report
Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home
On behalf of us all at Kenwyn Care Home, we would like to thank you for taking the time to provide us with this lovely feedback. We will be sure to pass this on to the whole team. Many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K B (Daughter of Resident) published on 2 October 2023
Submitted via Website •
Report
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the general manager at Kenwyn, I would like to say a huge thank you for taking the time to write this review. We are so pleased to read that you feel your mum is well cared for and enjoys her life here at Kenwyn. I will make sure your thoughts are shared with the whole team. Thanks again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.847) out of 10 for Barchester Kenwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.847 for Barchester Kenwyn Care Home is calculated as follows: ( (252 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 295 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Kenwyn Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jun 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Operations Manager
Joined: 2018
Hello, my name is Amanda Oxley and I am an Operations Manager for Barchester’s South Division. I adore Barchester as a company, especially loving Barchester’s values, support and structure.
I am delighted to now be based in Kenwyn Care Home with Cornwall being a part of the world I love, having holidayed here often.
My role is to support the team and I have been welcomed warmly by everyone here at Kenwyn.
I have over 6 years of management experience within Barchester and recently took on the role of Operations Manager.
I look forward to working closely with the entire team.
Job Title: Deputy Manager
Joined: 2024
Hi, I'm Stacey, and I am Kenwyn's Deputy Manager. My journey to Kenwyn was inspired by my two decades of caring for my dad who battled Dementia. Knowing Kenwyn's stellar reputation in Dementia care, I felt compelled to join the team, believing my experience could make a meaningful difference here.
When I'm not at work, you'll often find me exploring National Trust places with my husband, children, and our playful dog, Bodhi. Family is at the heart of everything I do, both personally and professionally.
Job Title: Senior Nurse and Head of Tresco Community
Joined: 2018
Adelina has been a valued member of the Kenwyn team since 2018.
Extremely skilled in her field, Adelina is the Head of Kenwyn's Memory Lane Community.
Adelina is loved by residents, relatives and staff and works incredibly hard. Her passion for her work and residents stands out.
Adelina has been a nurse for more than 10 years. She chose Barchester due to its reputation for Person-Centred Care.
Job Title: Home Services Advisor
Joined: 2024
My role at Kenwyn is to guide clients and their families through the process of choosing the right care home moving into care. I'm here to provide all the information you need, answer your questions, and offer support every step of the way. My goal is to make the experience as straightforward and reassuring as possible.
With over 25 years experience of supporting families and people living with additional care and support needs, I bring a deep understanding and compassionate approach.
Job Title: Senior Carer
Joined: 2017
Mercy is an amazing Senior Carer and has done some amazing work both on our Glendurgan and Pencarrow unit!
Job Title: Gardener
Joined: 2020
Martin first joined Kenwyn in a Housekeeping role, although his ambition was always to become Kenwyn's Gardener.
This year his dream came true and Martin took his longed-for role. Martin absolutely loves his work and it is clear for all to see.
Kenwyn's gardens are truly a hidden gem and an extension of the luxury Kenwyn offers. He has a lot to keep on top of, but with his passion for his role and Kenwyn, he continues to do a fantastic job.
Job Title: Head of Housekeeping and Speak up Champion
Joined: 2018
Hollyjoined Kenwyn in 2018 as a carer, bringing dedication and compassion to her rols. Over the years, her commitment to excellence and her natural leadership skills have seen her progress to head of House Keeping. Holly leads her team with the same care and attention to detail she has always shown, ensuring Kenwyn remains a welcoming and comfortable home for all.
Holly is also Kenwyn's Speak Up Champion and says:
'As speak up champion for the home I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues’ perspective and am grateful that my colleagues feel able to trust me to speak to them.'
Job Title: Head of Pencarrow Community
Joined: 2005
Ela has been a valued member of the Kenwyn team for 20 years. Her dedication to building strong relationships with residents and their families ensures everyone feels truly at home. Ela is passionate about providing the highest standard of care and creating a warm, welcoming environment where residents feel supported and cherished.
Outside of work, Ela loves exploring the UK in her favourite adventure so far has been travelling the iconic Scotland NC500 route. When she's not on the road, Ela enjoys realxing with a good movie.