Review from Alyson R (Daughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience

My father, who is 97, has been a resident at Kenwyn for just over 9 months and both his health and wellbeing have improved; I attribute this to the excellent support and encouragement that he receives. The nursing staff are first class, professional, compassionate, and caring. Dad is treated with dignity

and respect at all times.
In walking along the corridor, it is notable how each member of staff will greet a resident by name, making time to talk to them and make them feel special. The dining room with its semi-formal atmosphere and good food encourages Dad to chat and be sociable, eating three meals a day, very different to eating alone at home. With so much space at Kenwyn there are rooms and outside spaces where family and friends can sit with residents; the coffee and cakes, available at all times, help to reinforce the home-from-home feeling.
As a regular visitor, I am made to feel not only welcome but part of the life of the care home, something that I value greatly.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of us all here at Kenwyn, we would like to say a huge thank you for your fantastic review. Your dad's health, happiness and well-being are at the heart of all we do here and your words are testament to the hard work of all staff team at Kenwyn. We will be sure to share your words with all staff. Many thanks.

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Review from Aliisa M (Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience

I have been a resident here for almost a year. I am looked after and I like the staff. I enjoy most of the food, but I am a bit fussy! I enjoyed the curry recently and I like any sponge pudding!
I liked a trip to the salon and am looking forward to going again, the hairdresser did exactly what I asked

for with my colours.

Reply from Adele Beaton at Barchester Kenwyn Care Home

On behalf of the general manager here at Kenwyn, we would like to say a big thank you. It is wonderful feedback for us and the team to know that you are happy in your home. I will make sure I share your review with the team. Thank you for taking the time to write this.

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Review from Margaret W (Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience

I have lived at Kenwyn since August last year. The staff are lovely and caring and I have my favourite staff. I am settled here and I enjoy the food and the entertainment. I love the activity girls.
My room is lovely and I have a view of the garden, which is beautiful, especially at this time of year.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the general manager at Kenwyn, I would like to thank you for taking the time to offer your thoughts about how you feel about life at Kenwyn Care Home. I will ensure that your thoughts are shared with the team. Thank you.

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Review from Ann - Marie L (Wife of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience

My husband is at Kenwyn and he is very happy here as well as well cared for.
The food is nice and the staff are caring.
I visit every day apart from Sunday and I am made to feel very welcome.
And I love the cake and croissants each day. The staff are all kind and welcoming and I have never had

any problems.

Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home

On behalf of the general manager of Kenwyn, I would like to take this opportunity to say thank you. It's good to read that you feel your husband is well cared for as this is truly at the heart of all we do.

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Review from Ruth B (Wife of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience

As far as I am concerned, Kenwyn is top-class. Nothing is too much trouble, the staff are amazing and incredibly helpful. When we first arrived I was greeted by a member of staff who is the home services advisor, she was so lovely and caring and compassionate. She went way beyond her duty to make sure

everything was up to scratch. They have looked after my husband so well and he has settled in much better than I anticipated. I would like to say a massive thank you to all the staff for everything that they do.

Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home

On behalf of Kenwyn's general manager, we would like to thank you for taking the time to write this review. In addition, we appreciate your kind words and will share them with the team. We are really pleased that your husband has settled and that you are happy with the level of care he continues to receive here. Thank you.

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Review from Lyn H (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

As a family we have been very happy with the care our father had received since his stroke in November. All the staff are friendly, caring and professional in their care for Dad and he is definitely in the right place for his care and safety. Staff are always willing to help like today when I couldn’t

get a taxi arranged due to school pickups, the manager drove us in the minibus to an audiologist appointment and ensured Dad arrived safely in time for his appointment. The staff take responsibility for the care and support and Dad is very happy and cared for at Barchester Kenwyn.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

On behalf of the manager, I would like to thank you so much for taking the time to leave this review. It's always good to receive feedback, especially when it comes in such a positive form! It is especially good to hear that you feel the Kenwyn staff team are so helpful. It was myself who took you to your appointment and if ever you need assistance like this we are happy to support you as much as possible. Wonderful to hear that your dad is in the right place for his care and safety. Many thanks, I will pass on your kind words.

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Review from Stewart T (Friend of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

The kindness, compassion and love which our elderly friend received from the staff at Kenwyn were outstanding. Her last days were made as comfortable as possible, she was never alone, and we will be forever grateful for the care she received. I cannot speak highly enough of the staff at Kenwyn. Thank

you so much.

Reply from Thomas Humphrey, Activities Coordinator at Barchester Kenwyn Care Home

Thank you for taking the time to leave this lovely review. We are so pleased you feel this way, and Kenwyn's doors are always open to relatives and friends of residents who have left us.

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Review from Paul S (Son of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience

I would like to say a very big thank you to all at Kenwyn Care Home who provided excellent care for my Father over the last 9 months of his life. He was looked after by their memory Lane/Tresco team at a time in my father's life when his care was very complex and demanding. The home is clean, well-presented,

friendly and well-staffed. It was wonderful to see how caring the staff were whilst also at the same time able to provide expert nursing care for his dementia. I am very grateful for the service provided which allowed me to sleep at night knowing he was being looked after so well. Thank you.

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Review from L S (Friend of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience

I recently visited Kenwyn Care Home and was met by a lovely manager.
I was offered a drink and a slice of Victoria sponge made by the chef that morning, it was delicious. The manager took the time to show me around the home and answered all my questions. I felt completely at ease.
The staff who saw

me all took the time to say hello.
Thank you to the manager time you were a professional to the core, and you and your team made me so very welcome.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager of Kenwyn, I would like to extend a heartfelt thank you for this lovely feedback.
The manager is indeed professional and will happily take time out of her busy schedule to make sure that anybody who visits Kenwyn feels extremely welcome.
Again, thank you.

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Review from C H (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience

My father has just been admitted. Our experience from the initial enquiry phone call through to his admission and welcome has been absolutely top rate. The efficiency, kindness and genuine interest in Dad and us as a family warmed our hearts. Last night, his first at Kenwyn, he told me he was pleased

and happy, what more can one ask than to know Dad is safe, secure and satisfied. Thank you to all involved.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager and all of us at Kenwyn Care home, we would like to extend a warm thank you to you for this review. It is wonderful to hear your father felt settled on his first night. Thank you for trusting us with his care, our residents are at the very heart of all we do.

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Review from Kevin E (Son of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience

I would like to say that Barchester Kenwyn Care Home provided excellent care for my mother over a long period of time. She was looked after by their memory team at a time in my mother's life when her care was very complex and demanding. The home is clean, well presented, friendly and well staffed. It

was wonderful to see how valuing and caring the staff were whilst also at the same time able to provide expert nursing care. I am very grateful for the service provided which allowed me to sleep at night knowing she was being looked after so well. Thank you.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of Marie, the General Manager of Kenwyn Care Home, I would like to take this opportunity to thank you for taking the time to write this review. I will make sure your thoughts are shared with the staff team. Your words do seem like an authentic reflection of the hard work and dedication of the whole team show each day. Thank you again.

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Review from J P (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

Really lovely place. Knowledgable and friendly staff who do so much for my friend. Nice and close to the town. She likes the food and the singers particularly, and we had a great time at the garden party!

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager of Kenwyn, I would like to say a huge thank you for taking the time to leave this review. All our reviews are important to us and we welcome your positive words regarding food, activities and events here at Kenwyn. I will ensure that your feedback is passed on to the team. Thank you

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Review from Paul V (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience

On our many visits to my mother (dementia ward), we have found the staff and care to a high standard and have kept us informed of any situation that needed attention. We are very happy to entrust our mother to your amazing care.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

Dear Paul, on behalf of the general manager here at Kenwyn Care Home, I would like to extend a huge thank you for taking the time to write and post this review. We take all of our reviews very seriously; however, your kind words will mean a lot to the whole team here at Kenwyn, and we will be sure to pass them on. Thank you.

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Review from Danny N (Son of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience

My Mother came to this home in February. I live out of the county it was hard but the Service Advisor talked me through the process and put my mind at ease. Since she has been admitted mum has settled well and enjoying her meals and is still close to her old home in Cornwall, where her friends are.

Living far away is hard but the staff let me do virtual visits, talking to my mum on video calls. She has never been one for technology but the staff support her. My wife and I are reassured she is cared for and not alone anymore.
Thank you

Reply from Marie Wilson, General Manager at Barchester Kenwyn Care Home

Thank you so much for your review and for taking the time to write it. The Care of our residents is at the heart of all we do here at Kenwyn and reviews like yours are a true testament to the hard work of the entire team. We are so happy to hear of your experience and how happy your Mother is. We will share your 5-star review with the whole Kenwyn team. Thank you.

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Review from G L (Husband of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

Very polite staff and willing to assist when required. Pleasant on the telephone and answer precisely. Offer good quality care for my dear wife.
The room is always tidy and clean.

Reply from Marie Wilson, General Manager at Barchester Kenwyn Care Home

Thank you so much for taking the time to write this postal review. We take all of our feedback extremely seriously. Your comments are hugely appreciated and will of course be shared with the whole team at Kenwyn. Thank you.

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Review from Rachel J (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience

What a Great team the staff at Kenwyn are. My mother who is in the Dementia unit had her birthday today and they put on a lovely display of balloons, banners and made a special cake for mum as she can only really eat pureed food so it was lovely to see they went out of their way to make it special.
I

honestly cannot thank the staff for all they do for my mum and to mum they are her family and that means the world to me.
People are very quick to judge carers and nurses and just presume everything should be done perfectly but do they realise what actually goes into caring especially with very demanding patients who require specialised help.
We as relatives obviously want the very best care and it is very easy for us to say your not doing this or that right but I know if I spent a few days actually inside the home doing the work they do opinions and expectations would change. They deserve our praise so please be nice relatives.

Reply from Marie Wilson, General Manager at Barchester Kenwyn Care Home

Thank you for taking the time to write this remarkable review. Our Residents are absolutely at the focus and heart of all we do. We take all our reviews seriously and see them as an opportunity for reflection. A review that raises a potential issue is a review that we can implement change if necessary, all be it very difficult if the review is several months old. Your review recognises the hard work and dedication of the team here at Kenwyn, and for that, we cannot be more thankful. We will be certain to share this review with the team.

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Review from Maureen D (Sister of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

Just returned from a fruitless visit to see my sister who is end of Life at Kenwyn Care Home. Nowhere on the write up about Kenwyn do they advise friends or families not to visit as they have an outbreak of Covid at the moment. At the door, we were told they have been closed already a few days. Why

was this not put on their site to prevent worthless visits? Sometimes family travelling many miles to get here.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager of Kenwyn, I would like to thank you for taking the time to bring your experience to our attention and reassure you that we take all our feedback extremely seriously
Would you be available for a call to discuss this further?
Our colleague who met you at the door and explained the situation at the time, remembers that you were warmly welcomed and invited into the home.
Relatives of our residents who are sadly end of life are always welcomed to visit, day or night, and we have always maintained these visits.
We would like to provide you with reassurance that our aim here at Kenwyn is to provide those that we support the very best level of care and that is at the very heart of all we do. We have an incredible team made up of caring individuals. We are sorry that you feel that your experience of Kenwyn at that time didn't meet your expectations. We wish you all the very best.

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Review from S B (Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

After moving to another care home, I realised people actually cared about me. I felt bullied at Kenwyn Care Home which came from the management down. Always talking behind residents' and family members' backs and sadly hiding the truth. Kenwyn used to be a lovely place when I first arrived but it became

toxic and the activities and money they were given during even covid times was zero. Terrible activities and that was really hard for me mentally being locked into a care home.
They are more worried about their chandeliers than caring for the residents. The one person who really cared about me and all of the residents was the Sister on my unit. All the kind and good staff left. People need to know the truth and how they made me feel.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager of Kenwyn, I would like to thank you for taking the time to bring your experience to our attention, we take all our feedback extremely seriously. We always welcome and encourage the opportunity to be able to discuss any concern in person to enable us to identify possible issues and improve where necessary.
More than a year has passed since your newly documented concerns and it is unfortunately very difficult to investigate the issues that you have now raised.
The Activities Team at Kenwyn plan and implement a huge range of Life Enriching Activities. Many of our residents thoroughly enjoy our full diary of events and Activities and we are sorry to hear that you feel that your experience was different.
Thank you for acknowledging the care from the Sister – I will pass this on.
Would you be available for a call to discuss this further?
We would like to wish you all the very best.

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Review from S T (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

This home was recommended by professionals but there was a definite lack of care and compassion towards my mum. The list of issues is long, basic needs not attended to, very rude manager (think she may have left) both to other professionals and family members and staff. Mum's needs were not met and

were often overlooked. Staff told me on one occasion that she was having CPR when in fact it was a different client with the same Christian name. She went without meds because staff refused to allow entry to a named person despite Government guidelines saying to the contrary. They tried to feed her fish and chips when they knew she was finding it hard to swallow. She could barely swallow yoghurt or ice cream never mind chips! They failed to listen to her needs and suggested instead that we were purely thinking of ourselves. Mum was distressed and confused without the reassurance she needed. The whole experience was horrendous and I would never recommend this home to anyone for a loved one.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager of Kenwyn, I would like to thank you for taking the time to bring your experience to our attention, we take all our feedback extremely seriously.
We always welcome and encourage the opportunity to be able to discuss any issue in person to enable us to identify possible issues and improve where necessary.
Sadly, we were completely unaware of your concerns at the time. As a year has passed since your documented concerns, it is unfortunately very difficult to investigate the issues that have now come to light.
Would you be available for a call to discuss this further?
We would like to provide you with reassurance that our aim here at Kenwyn is to provide those that we support the very best level of care and that is at the very heart of all we do.
We have an incredible team made up of caring individuals.
We are sorry that you feel that your experience of Kenwyn at that time didn't meet your expectations.
We wish you all the very best.

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Review from S W (Friend of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

Kenwyn is very clean and tidy. There is a lovely warm atmosphere as soon as you walk through the door and the staff at Kenwyn are amazing they are very friendly, caring and professional and nothing is ever too much trouble for them.

Reply from Adele Beaton at Barchester Kenwyn Care Home

On behalf of Marie, the General Manager here at Kenwyn, we would like to say a huge thank you, for your comments and feedback. This is a real testament to the hard work and dedication of the staff. Thank you

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Barchester Kenwyn Care Home

Care Provided by Barchester Kenwyn Care Home

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Funding & Fees Guide for Barchester Kenwyn Care Home

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