Barchester Kenwyn Care Home

Newmills Lane, Kenwyn Hill, Truro TR1 3EB
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9.8 89 Reviews
  • Barchester Kenwyn Care Home, Truro
Kenwyn Care Home offers a warm, caring and friendly environment. The large en-suite bedrooms are complimented by a variety of communal sitting areas, large landscaped grounds in which to spend time together, and a wealth of gardens and borders. There's plenty going on every day, with a dedicated team of activities staff who provide a great lifestyle to the residents, and plenty of opportunity to get the best from life.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. Dedication to the best care available can be seen across the board - in their cooking, hospitality, housekeeping and in organising great opportunities for residents to enjoy their day.

Kenwyn has a long standing reputation for high quality care, and has long been the home of choice for local people wishing to live in an environment which is in keeping with their own high standards.

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Care Provided by Barchester Kenwyn Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Oxley (Operations Manager)
  • Admission Criteria
    • Ages from 18 to 106
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Kenwyn Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,719

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Kenwyn Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has a very open visiting policy, and encourage visitors to come and see loved ones at any time. Pets are most welcome.


  • Parking

  • Visitor parking on site, free of charge.


Barchester Kenwyn Care Home Reviews (89)

Total of 89, showing 41-60
9.8

Barchester Kenwyn Care Home has a Review Score of 9.8 (9.847) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Kenwyn Care Home has 89 reviews.

Overall Experience

  • 69
  • 15
  • 3
  • 0
  • 2

Date Published

89
4
12
25
64

Review from Karen W (Friend of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a huge thank you to all the staff for looking after my friend, she has the best care and is really supported. When I visit her it,s nice to see her so happy. The home is wonderful and I could not ask for anything more.

Reply from Adele Beaton at Barchester Kenwyn Care Home

Hello Karen. On behalf of Kenwyn's Manager Marie, we would like to say a huge thank you for taking the time to write this review. Your feedback is important and means a lot to the whole team here at Kenwyn. Thank you


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Review from C W (Wife of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During regular visits, I have got to know many staff members at Kenwyn. The reception team are warm, friendly and supportive. I have nothing but praise and admiration for the nurses and carers who work closely with the residents. I admire and commend their fortitude and cheerful, unfaltering dedication
to their work, dealing as they do with a multitude of complex cases. Given that I never planned for my husband to require 24-hour care, he could not be in a better place.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

Thank you so much for taking the time to write this review. The team at Kenwyn work tirelessly and your words and acknowledgement really do mean a lot. It is wonderful to know how happy you are with the care that your husband receives. Thank you.


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Review from Rebecca P (Niece of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has resided in the home for 6 months when she became too frail to be at home and needed additional support. The home is beautiful and my aunt says it feels like a home from home for her. She has a better social life with other residents than she did when she was at home. Making friends and doing
activities her mental wellbeing is the best it's been for years and her physical health is being supported.
She enjoys her meals and has gained weight.
The staff are lovely and so supportive and keep me informed as to her next of kin along the way.
This was the best move for my aunt and she is blooming again in Kenwyn.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

Thank you so much for taking the time to write this review, Rebecca. Your words mean a lot to us and are a real testament to the wonderful team that we have here at Kenwyn. It's wonderful to hear how settled and happy your Aunt is, and that the move has had such a positive impact on her physical and mental health. I agree, Kenwyn truly is a home from home. Thank you once more.


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Review from Claire A (Niece of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have created a kind, compassionate and caring environment at Kenwyn. Our aunt and uncle have been treated with genuine care and it has been a real comfort to us, knowing that they are safe. The medical care that they receive is comprehensive and the staff on both Tresco and
Trelissick have been amazingly kind and caring. I have utter confidence in Kenwyn and the staff there; their professionalism means that we don’t need to worry, even during a very difficult time for the family.

Reply from Nikki Culleton, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words, Claire. I hope that myself and my team have supported you and your family during this difficult period. I agree with you that all of my team are amazing and show nothing but true dedication to our residents. Myself and my team are always here for you at any time.


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Review from D K (Husband of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to the care home with dementia. The care that she has received been absolutely wonderful in every way. I feel so reassured after each visit that she is in the best place possible with the condition she has. Most of all she is happy and enjoying time with the staff on the ward who
make the most of every day for my wife. It is also a great comfort to my 3 children and their families who feel exactly the same as me in their praise for the staff and the care home.

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Review from Matthew H (Son of Resident) published on 10 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (84) was only at the home for three weeks before he died. In that time he was treated professionally and with great care. The staff were courteous and understanding of both his needs and our requirements. In these difficult Covid times, a difficult situation was made much easier due to the
staff understanding.

Reply from Nikki Culleton, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words. I have shared this with the team who pride themselves with their personal approach to all our residents.
Take care and keep safe, Nikki, General Manager.


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Review from D R (Nephew of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager and Deputy Manager were very supportive with all the problems I had with my uncle's care at Kenwyn. All the carers and staff were helpful, caring and considerate. Both my aunt and uncle were very well looked after at Kenwyn. There were one or two issues at the beginning but things greatly improved
after the new manager took over.

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Review from A W (Son of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The general manager and her team have been so kind to us as a family during the COVID pandemic. They are looking after Mum with great care and living a long way from Mum we all feel at ease and know Mum is in great hands.

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Review from J D (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Kenwyn have been massively supportive and completely amazing during what has been an extremely difficult and upsetting time. The care given, the activities and modern, well-kept surroundings are excellent. I cannot thank the team at Kenwyn enough.
Highly recommend!!!

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Review from D P (Son of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent proactive rather than reactive care delivered with a smile. Very inclusive management and staff, with an open-door policy that encourages access to management and senior nursing/care staff.

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Review from P D (Wife of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Kenwyn for the last eighteen months and he has had wonderful care at all times. He is in Tresco and is quite settled. The staff are excellent and always have time to listen and help. The food is wonderful and great care is taken to make sure it is right for each resident. The
new management has made a big difference and hopefully, all vacancies can be filled soon, making it easier for existing staff. Thank you Kenwyn.

Reply from Ross Lannon, Admin Assistant at Barchester Kenwyn Care Home

Thank you for your kind words and feedback. We are so glad your husband has settled in well with us, and that you're pleased with all aspects of life at Kenwyn.


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Review from R S (Wife of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very well looked after. The staff were very friendly, loving and well trained to look after him. He was 90 years old, a diabetic, nearly blind, bedridden and suffered with late Parkinsons, so needed a lot of attention which he received. The staff handled his death with great respect and
organised the undertakers etc. well.

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Review from C C (Brother of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most pleased with the home and staff. We are always made welcome. My brother is well looked after. Would recommend to anyone. He has been very happy for the last 12 years of his stay. I am sure will miss the staff who have been like family to him. With thanks from his brother and family.

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Review from Kitty D (Daughter of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being neglected at another care home, I was untrusting of the care system. Kenwyn have restored my faith. This home is amazing, they have turned my fathers life around. They are caring, friendly and personal to both family and residents. They are professional and understanding of the care required.
My father is extremely happy living here, couldn’t recommend it more!

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Review from Geraldine P (Wife of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When life's journey takes a sad and difficult road, we need help and support along the way.
The kindness, care and support shown by the staff at Kenwyn Care Home, not just to my husband but also to me, has been exemplary.
Through all the tears and heartache, I gather strength in the knowledge that
my darling husband is receiving the best care and attention we could wish for.

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Review from G P (Husband of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for one year. Initially, the care and attention to detail was excellent. However, in the last few months, there has been marked evidence of deteriorating attention to the "charter commitment" given by a Barchester care home. Representation was made to management in this period
but little improvement seen. However, since new manager appointed, there is evidence that improvements in care and safety are improving.

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Review from E M (Granddaughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad has been in Kenwyn for three weeks now. He has received 1-1 sessions with the physio who is employed by the home - this is so unusual to have a physio employed in the care home.
The chef is great and has taken a lot of special requests regarding Grandad's food.
The new manager has spent time
discussing Grandad's care. We chose well.

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Review from Peter E (Husband of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came here after hospital, the prognosis was a little bleak. Since being here she is receiving the best possible care I could wish for. The staff are warm, friendly, caring and professional. Nothing is ever too much trouble and because of this, her condition has improved. In a nutshell its a
fantastic home with fantastic staff, from the management to the carers to the kitchen staff.

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Review from J T (Wife of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kenwyn staff are very caring and know what my husband's interests were before he became incapacitated his passion was football and the staff always accommodate his wish to watch any football on TV. The home is very welcoming to me and always keeps me informed as to any concerns they may have.

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Review from Eleanor S (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of the Tiesco Unit (memory lane) went above and beyond in terms of care and devotion. In reception, you were always greeted with a warm smile.


The food quality and variety were second to none. Overall a wonderful place.


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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Barchester Kenwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Barchester Kenwyn Care Home is calculated as follows: ( (252 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 295 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kenwyn Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (33)

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Meet the Team (8)

Amanda

Amanda Oxley

Job Title: Operations Manager

Joined: 2018

Hello, my name is Amanda Oxley and I am an Operations Manager for Barchester’s South Division. I adore Barchester as a company, especially loving Barchester’s values, support and structure.


I am delighted to now be based in Kenwyn Care Home with Cornwall being a part of the world I love, having holidayed here often.


My role is to support the team and I have been welcomed warmly by everyone here at Kenwyn.


I have over 6 years of management experience within Barchester and recently took on the role of Operations Manager.


I look forward to working closely with the entire team.


Stacey

Stacey Mills

Job Title: Deputy Manager

Joined: 2024

Hi, I'm Stacey, and I am Kenwyn's Deputy Manager. My journey to Kenwyn was inspired by my two decades of caring for my dad who battled Dementia. Knowing Kenwyn's stellar reputation in Dementia care, I felt compelled to join the team, believing my experience could make a meaningful difference here.


When I'm not at work, you'll often find me exploring National Trust places with my husband, children, and our playful dog, Bodhi. Family is at the heart of everything I do, both personally and professionally.


Adelina

Adelina Dan

Job Title: Senior Nurse and Head of Tresco Community

Joined: 2018

Adelina has been a valued member of the Kenwyn team since 2018.


Extremely skilled in her field, Adelina is the Head of Kenwyn's Memory Lane Community.


Adelina is loved by residents, relatives and staff and works incredibly hard. Her passion for her work and residents stands out.


Adelina has been a nurse for more than 10 years. She chose Barchester due to its reputation for Person-Centred Care.


Laura

Laura Walker

Job Title: Home Services Advisor

Joined: 2024

My role at Kenwyn is to guide clients and their families through the process of choosing the right care home moving into care. I'm here to provide all the information you need, answer your questions, and offer support every step of the way. My goal is to make the experience as straightforward and reassuring as possible.


With over 25 years experience of supporting families and people living with additional care and support needs, I bring a deep understanding and compassionate approach.


Mercy

Mercy Sebuava

Job Title: Senior Carer

Joined: 2017

Mercy is an amazing Senior Carer and has done some amazing work both on our Glendurgan and Pencarrow unit!


Martin

Martin Williams

Job Title: Gardener

Joined: 2020

Martin first joined Kenwyn in a Housekeeping role, although his ambition was always to become Kenwyn's Gardener.


This year his dream came true and Martin took his longed-for role. Martin absolutely loves his work and it is clear for all to see. 


Kenwyn's gardens are truly a hidden gem and an extension of the luxury Kenwyn offers. He has a lot to keep on top of, but with his passion for his role and Kenwyn, he continues to do a fantastic job. 


Holly

Holly Rimmer

Job Title: Head of Housekeeping and Speak up Champion

Joined: 2018

Hollyjoined Kenwyn in 2018 as a carer, bringing dedication and compassion to her rols. Over the years, her commitment to excellence and her natural leadership skills have seen her progress to head of House Keeping. Holly leads her team with the same care and attention to detail she has always shown, ensuring Kenwyn remains a welcoming and comfortable home for all.


Holly is also Kenwyn's Speak Up Champion and says:
'As speak up champion for the home I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues’ perspective and am grateful that my colleagues feel able to trust me to speak to them.'


Ela

Ela Wisniewska

Job Title: Head of Pencarrow Community

Joined: 2005

Ela has been a valued member of the Kenwyn team for 20 years. Her dedication to building strong relationships with residents and their families ensures everyone feels truly at home. Ela is passionate about providing the highest standard of care and creating a warm, welcoming environment where residents feel supported and cherished.


Outside of work, Ela loves exploring the UK in her favourite adventure so far has been travelling the iconic Scotland NC500 route. When she's not on the road, Ela enjoys realxing with a good movie.