Barchester Kenwyn Care Home

Newmills Lane, Kenwyn Hill, Truro TR1 3EB
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9.8 89 Reviews
  • Barchester Kenwyn Care Home, Truro
Kenwyn Care Home offers a warm, caring and friendly environment. The large en-suite bedrooms are complimented by a variety of communal sitting areas, large landscaped grounds in which to spend time together, and a wealth of gardens and borders. There's plenty going on every day, with a dedicated team of activities staff who provide a great lifestyle to the residents, and plenty of opportunity to get the best from life.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. Dedication to the best care available can be seen across the board - in their cooking, hospitality, housekeeping and in organising great opportunities for residents to enjoy their day.

Kenwyn has a long standing reputation for high quality care, and has long been the home of choice for local people wishing to live in an environment which is in keeping with their own high standards.

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Care Provided by Barchester Kenwyn Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Oxley (Operations Manager)
  • Admission Criteria
    • Ages from 18 to 106
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Kenwyn Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,719

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Kenwyn Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has a very open visiting policy, and encourage visitors to come and see loved ones at any time. Pets are most welcome.


  • Parking

  • Visitor parking on site, free of charge.


Barchester Kenwyn Care Home Reviews (89)

Total of 89, showing 61-80
9.8

Barchester Kenwyn Care Home has a Review Score of 9.8 (9.847) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Kenwyn Care Home has 89 reviews.

Overall Experience

  • 69
  • 15
  • 3
  • 0
  • 2

Date Published

89
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25
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Review from Dana E (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time my mother was a resident of this care home, all staff made her stay and us as a family welcome at all times of the day or night. They did everything they could to support my mother and the family and nothing was too much trouble. A lovely warm and friendly atmosphere with caring staff.

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Review from Carol O (Wife of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from the hospital to the care at Barchester Kenwyn Care Home at the end of his life. They looked after him with dignity and fondness. They also looked after me at a difficult time. They assisted me in taking him home for the last few days. The peace and kindness experienced
at Barchester Kenwyn Care Home was a great relief after the hectic turbulence of a hospital ward. I would like to thank all the staff for their care.

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Review from Hilary M (Sister-in-law of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The peace of Barchester Kenwyn Care Home and the kindness and thoughtfulness of the staff were solace to my sister in a horrendous situation. Thanks in large to the manager, my brother-in-law was able to return home for his last days as was his wish.

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Review from G R (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have always been nothing but patient and respectful to my parent. Nothing is too much to ask. They are always pleasant to all my family that visited and are always friendly and polite.

Reply from Andrew Kirby, General manager at Barchester Kenwyn Care Home

Thank you for taking the time to complete a review for our lovely home. I will share your comments with the staff.


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Review from Marlene H (Husband of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband is receiving.


I can ask the staff anything relating to my husband and they are very eager to help. Very pleased!


Reply from Andrew Kirby at Barchester Kenwyn Care Home

Thank you Marlene, we really appreciate you taking the time to review our home.


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Review from S F (Wife of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Have always found this to be a lovely home and am glad my husband resides here. I know he is well cared for in nice surroundings and have no hesitation in recommending Kenwyn. Unfortunately, over the past few days, there has been insufficient staff to make it safe. As the new manager just started yesterday
he will deal with this as soon as possible.

Reply from Andrew Kirby, General manager at Barchester Kenwyn Care Home

Thank you for taking the time to review this lovely home. I have recently started as the new manager, and can see how well the staff have cared so well for the residents. I am pleased to say I have already employed some more staff, and I look forward to meeting everyone in the coming weeks.


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Review from Anne W (Daughter of Resident) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative resides on the Tresco Unit at Kenwyn Care Home. Tresco is the dementia unit and my relative has resided there for 5 years. The nurses and staff have always shown genuine care and support, not only to my loved one but also to myself where there have been times of sadness or change. The catering
staff are also an integral part of the team. The food and service is very good. I find that I can approach any member of staff on Tresco, from the nurses to the fantastic care teams and have any concerns dealt with or answered. In all circumstances, I have never felt that I cannot approach anyone that either works on Tresco or in Tresco and speak freely to them all. Everyone is courteous, caring and thoughtful and my loved one and I feel very much part of the Tresco family.

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Review from Kate M (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Kenwyn nursing home maintains an excellent standard of care for my dad. He has been a resident at the dementia ward Tresco for almost four years now. I cannot praise the staff enough they are wonderful. The lady who takes charge of the ward is a beautiful person. She runs Tresco with such care
for the residents, with love, patience and professional kindness. I have watched her over these years and I have only ever seen her demonstrate the highest possible standards of professional care.

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Review from Carol R (Daughter of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that my mother has received over the last 12 months. The staff are brilliant as is the food. Large rooms with en-suite. Everything is clean. Our family visits range from early morning, afternoons and evenings and on different days of the week. Staff are always friendly and chatty
but always putting the resident first. Nothing but praise for them all from the time we enter the front door. Thank you Kenwyn.

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Review from Diana S (Friend of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went to live at Kenwyn Nursing Home to be near to her family in Cornwall. She spent 14 months there before she sadly passed away. Despite her medical condition she was always cheerful. Whenever we spoke on the telephone she often told me how kind and considerate she found the people who cared
for her. This was so important to me as I live 300 miles away and could not visit regularly.


I have nothing but praise and thanks for the staff at Kenwyn who strived to make her as comfortable as possible and always had time for a friendly chat. I would not hesitate in recommending Kenwyn Nursing Home for their care and commitment to their residents.


Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words I will ensure that your comments are passed to the team.


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Review from Walter W (Husband of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and have a good rapport with residents and relatives. It would seem that more staff are required. This becomes obvious at meal times when staff are assisting residents who cannot feed themselves. If any resident requires other assistance at this time, i.e. to go to the toilet
or any other help, then nobody is available. The resident then becomes quite distressed.
Laundry can be a problem at times as items of clothing go missing for long periods.
I suggest that regular meetings with management and relatives would be a good idea to sort the problems.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you for your kind words which I will ensure are passed onto the team.


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Review from Janice M (Partner of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has only been at Kenwyn for 3 weeks. To date, I am very happy with how he is getting along. I feel confident when I leave him that he is well cared for.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you for your kind words I will ensure that your thanks are passed onto the team.


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Review from Albert (Wife of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Up to present date the service/care given has been very good, would like more ongoing medical condition information.
More staff needed. Not many around during staff lunch time

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words I will catch you on your next visit to discuss those areas that are not to the standard we expect.


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Review from C S (Wife of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being exceptionally well looked after by a lovely team of people. They make me feel confident that he is getting the best possible quality of life despite his serious disabilities.
He particularly enjoys going out into the gardens in his wheelchair whenever it is sunny.
The food is really
nice and the staff encourage him to eat regularly and sensibly.
I am so glad that there was a bed for him.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your positive comments we really appreciate them I will ensure that your thanks and praise are passed on to the whole team.


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Review from Sarah N (Daughter of Resident) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a blessing to me that my dad was cared for at Kenwyn Nursing Home. My dad would always have preferred to remain in his own home, however, Kenwyn, and the care team there made him the most comfortable that I could have imagined him being anywhere, and was like a home from home. The staff at
Kenwyn made every effort to ensure my dad enjoyed his time at Kenwyn and cared for him so well. It removed the worry for me as his daughter as I knew that he was receiving such great care. I shall remain eternally grateful for the care, company and love that my dad received from so many of the staff at the home and would not hesitate to recommend anyone looking for a nursing home to select Kenwyn.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words and recommendation. We are delighted to know that you were happy with the care and attention received whilst your Dad was at Kenwyn Care Home. I will pass on your comments to the whole staff team who will be thrilled that you were happy with the service they provided.


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Review from R T (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been a resident at Kenwyn Care Home (one of the Barchester Group) and during that time I have noticed the standards have dropped considerably.
I am a coeliac and diabetic - I do not always receive suitable food to suit my requirements.
Some time ago I was placed on an uncomfortable mattress
which resulted in me experiencing very bad backaches.
I have now a bariatric mattress which I hope will alleviate my pain.
The manageress is most unsympathetic on most wants - never visits patients regularly.

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Review from P H (Wife of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being very well cared for by all your dedicated staff.

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Review from PM (Brother of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very lucky to be a resident in Barchester Kenwyn Care Home. The staff are very caring and nothing is too much trouble. Recently, my sister was admitted to hospital with a respiratory infection, two members of the home visited her there. The rooms are large, well decorated and well maintained.
My sister often catches the corner in her room with her wheelchair and the maintenance people quickly repair it. My sister is kept occupied by the activities section and on occasion goes out for the day in home's mini-bus. Best of all, my sister is happy and content at Barchester Kenwyn Care Home.

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Review from Alison (Daughter of Resident) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived at Kenwyn Care Home for the last 5 weeks of her life. She received the finest care possible, delivered by some very good nurses and carers.
Mum was so well cared for. She was treated respectfully and when mum passed away the staff were so kind to me and my family.

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Review from Alan F (Husband of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife every Saturday alonf with my daughter. My wife is very well cared for at Kenwyn, she is kept clean, well dressed and groomed. The food is excellent and the staff are very professional and caring. We could not wish for a better place than Kenwyn for her to stay.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Barchester Kenwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Barchester Kenwyn Care Home is calculated as follows: ( (252 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 295 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kenwyn Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (33)

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Meet the Team (8)

Amanda

Amanda Oxley

Job Title: Operations Manager

Joined: 2018

Hello, my name is Amanda Oxley and I am an Operations Manager for Barchester’s South Division. I adore Barchester as a company, especially loving Barchester’s values, support and structure.


I am delighted to now be based in Kenwyn Care Home with Cornwall being a part of the world I love, having holidayed here often.


My role is to support the team and I have been welcomed warmly by everyone here at Kenwyn.


I have over 6 years of management experience within Barchester and recently took on the role of Operations Manager.


I look forward to working closely with the entire team.


Stacey

Stacey Mills

Job Title: Deputy Manager

Joined: 2024

Hi, I'm Stacey, and I am Kenwyn's Deputy Manager. My journey to Kenwyn was inspired by my two decades of caring for my dad who battled Dementia. Knowing Kenwyn's stellar reputation in Dementia care, I felt compelled to join the team, believing my experience could make a meaningful difference here.


When I'm not at work, you'll often find me exploring National Trust places with my husband, children, and our playful dog, Bodhi. Family is at the heart of everything I do, both personally and professionally.


Adelina

Adelina Dan

Job Title: Senior Nurse and Head of Tresco Community

Joined: 2018

Adelina has been a valued member of the Kenwyn team since 2018.


Extremely skilled in her field, Adelina is the Head of Kenwyn's Memory Lane Community.


Adelina is loved by residents, relatives and staff and works incredibly hard. Her passion for her work and residents stands out.


Adelina has been a nurse for more than 10 years. She chose Barchester due to its reputation for Person-Centred Care.


Laura

Laura Walker

Job Title: Home Services Advisor

Joined: 2024

My role at Kenwyn is to guide clients and their families through the process of choosing the right care home moving into care. I'm here to provide all the information you need, answer your questions, and offer support every step of the way. My goal is to make the experience as straightforward and reassuring as possible.


With over 25 years experience of supporting families and people living with additional care and support needs, I bring a deep understanding and compassionate approach.


Mercy

Mercy Sebuava

Job Title: Senior Carer

Joined: 2017

Mercy is an amazing Senior Carer and has done some amazing work both on our Glendurgan and Pencarrow unit!


Martin

Martin Williams

Job Title: Gardener

Joined: 2020

Martin first joined Kenwyn in a Housekeeping role, although his ambition was always to become Kenwyn's Gardener.


This year his dream came true and Martin took his longed-for role. Martin absolutely loves his work and it is clear for all to see. 


Kenwyn's gardens are truly a hidden gem and an extension of the luxury Kenwyn offers. He has a lot to keep on top of, but with his passion for his role and Kenwyn, he continues to do a fantastic job. 


Holly

Holly Rimmer

Job Title: Head of Housekeeping and Speak up Champion

Joined: 2018

Hollyjoined Kenwyn in 2018 as a carer, bringing dedication and compassion to her rols. Over the years, her commitment to excellence and her natural leadership skills have seen her progress to head of House Keeping. Holly leads her team with the same care and attention to detail she has always shown, ensuring Kenwyn remains a welcoming and comfortable home for all.


Holly is also Kenwyn's Speak Up Champion and says:
'As speak up champion for the home I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues’ perspective and am grateful that my colleagues feel able to trust me to speak to them.'


Ela

Ela Wisniewska

Job Title: Head of Pencarrow Community

Joined: 2005

Ela has been a valued member of the Kenwyn team for 20 years. Her dedication to building strong relationships with residents and their families ensures everyone feels truly at home. Ela is passionate about providing the highest standard of care and creating a warm, welcoming environment where residents feel supported and cherished.


Outside of work, Ela loves exploring the UK in her favourite adventure so far has been travelling the iconic Scotland NC500 route. When she's not on the road, Ela enjoys realxing with a good movie.