Barchester Kenwyn Care Home

Newmills Lane, Kenwyn Hill, Truro TR1 3EB
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9.8 89 Reviews
  • Barchester Kenwyn Care Home, Truro
Kenwyn Care Home offers a warm, caring and friendly environment. The large en-suite bedrooms are complimented by a variety of communal sitting areas, large landscaped grounds in which to spend time together, and a wealth of gardens and borders. There's plenty going on every day, with a dedicated team of activities staff who provide a great lifestyle to the residents, and plenty of opportunity to get the best from life.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. Dedication to the best care available can be seen across the board - in their cooking, hospitality, housekeeping and in organising great opportunities for residents to enjoy their day.

Kenwyn has a long standing reputation for high quality care, and has long been the home of choice for local people wishing to live in an environment which is in keeping with their own high standards.

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Care Provided by Barchester Kenwyn Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Oxley (Operations Manager)
  • Admission Criteria
    • Ages from 18 to 106
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Kenwyn Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,719

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Kenwyn Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has a very open visiting policy, and encourage visitors to come and see loved ones at any time. Pets are most welcome.


  • Parking

  • Visitor parking on site, free of charge.


Barchester Kenwyn Care Home Reviews (89)

Total of 89, showing 81-89
9.8

Barchester Kenwyn Care Home has a Review Score of 9.8 (9.847) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Kenwyn Care Home has 89 reviews.

Overall Experience

  • 69
  • 15
  • 3
  • 0
  • 2

Date Published

89
4
12
25
64

Review from S H (Daughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Information from NHS slow to filter to Kenwyn therefore a lack of information concerning mum's needs. Due to staff relations not all staff up to speed on Mum's health needs. Observations would suggest some staff shortages at weekends, although all staff are pleasant and relate to mum.
An information
chart discretely displayed (ie. on back of door) would ensure that correct feeding vessels are used and issued. This has also been noted in the dining room. This chart would also inform her daily routine: We have found the nursing and caring staff lovely. Due to lack of dementia mobility mum needs stimulating and is frustrated with her incapacity in terms of bringing like-minded individuals together socially would be beneficial and stimulating.
Great efforts were made at Christmas by the staff.

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Review from Philip H (Son of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Kenwyn for 18 months following a stroke. He has gradually deteriorated mentally and physically, but through no fault of the home. They have kept him well fed, warm, clean and tidy whilst keeping him entertained within his limits of attention. Early in his stay he was able to go
on trips and was regularly taken to church. In a recent illness they organised medical care and kept us informed of progress (as we were abroad).

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Review from U E (Mother of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the eight weeks since my daughter moved into Kenwyn Care Home she has had the best medical attention she has had for some time, the carers are cheerful and helpful and the management hard working and approachable, always ready to discuss any problems that might arise. She has made friends since she
has been in Glendurgen section and she is happier and more settled than she has been for some time.

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Review from Michael K (Partner of Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my perspective the locations and the grounds are excellent, the fact that the home was purpose built has many positive implications. I applaude and avail myself of the open house visiting policy. This for me is very important, I visit frequently as do friends. My experiences are limited to reception
and Treso dementia ward where there is a great family atmosphere which I try to encourage. The nursing staff are most helpful and also facilitate the medical care with dedicated professionalism. The carers are very competent, show extreme patience at times, often go beyond the call of duty, they are the salt of the earth. We would miss them so if they moved on.

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Review from Ian W (Father of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was helpful and constructive. The review was carried out systematically and thoroughly and careful consideration was given to all matters which were of special concern such as a noticeable change in behaviour. The review lasted some two hours and I left feeling satisfied that my sons needs
were understood and were being catered for.

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Review from Sue S (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Kenwyn at the beginning of January. the initial process was handled very professionally by the Deputy Manager and the move was handled well. The staff are all very friendly, helpful and supportive. I have had issues with the laundry service which needs to be better organised. The staff
treat my mother very kindly despite her dementia and frailty. She is checked every 30 minutes to ensure she is ok. The food is good and the staff have now found her portion size which makes eating easier. Overall we are very happy to have found Kenwyn for her.

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Review from Sandra (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is always well cared for and feels comfortable whenever I visit her. I feel she had a good Christmas and is contented. Her room is looking a little shabby now and needs decoration and updated with a wet room, hopefully will be done in the near future, but I understand the foyer and corridors
are being decorated first. I feel residents rooms should be updated as first priority as that is where my mother spends her life and would have a greater benefit to her.

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Review from Grace W (Resident) assisted by family/friend published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A great deal of money has been spent on the building and upgrading of rooms etc and not much spent on increasing staffing levels. The rooms were very good before improvements.

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Review from David D (Husband of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, caring staff and management, very efficient see below ticked boxes.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Barchester Kenwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Barchester Kenwyn Care Home is calculated as follows: ( (252 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 295 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kenwyn Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (33)

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Meet the Team (8)

Amanda

Amanda Oxley

Job Title: Operations Manager

Joined: 2018

Hello, my name is Amanda Oxley and I am an Operations Manager for Barchester’s South Division. I adore Barchester as a company, especially loving Barchester’s values, support and structure.


I am delighted to now be based in Kenwyn Care Home with Cornwall being a part of the world I love, having holidayed here often.


My role is to support the team and I have been welcomed warmly by everyone here at Kenwyn.


I have over 6 years of management experience within Barchester and recently took on the role of Operations Manager.


I look forward to working closely with the entire team.


Stacey

Stacey Mills

Job Title: Deputy Manager

Joined: 2024

Hi, I'm Stacey, and I am Kenwyn's Deputy Manager. My journey to Kenwyn was inspired by my two decades of caring for my dad who battled Dementia. Knowing Kenwyn's stellar reputation in Dementia care, I felt compelled to join the team, believing my experience could make a meaningful difference here.


When I'm not at work, you'll often find me exploring National Trust places with my husband, children, and our playful dog, Bodhi. Family is at the heart of everything I do, both personally and professionally.


Adelina

Adelina Dan

Job Title: Senior Nurse and Head of Tresco Community

Joined: 2018

Adelina has been a valued member of the Kenwyn team since 2018.


Extremely skilled in her field, Adelina is the Head of Kenwyn's Memory Lane Community.


Adelina is loved by residents, relatives and staff and works incredibly hard. Her passion for her work and residents stands out.


Adelina has been a nurse for more than 10 years. She chose Barchester due to its reputation for Person-Centred Care.


Laura

Laura Walker

Job Title: Home Services Advisor

Joined: 2024

My role at Kenwyn is to guide clients and their families through the process of choosing the right care home moving into care. I'm here to provide all the information you need, answer your questions, and offer support every step of the way. My goal is to make the experience as straightforward and reassuring as possible.


With over 25 years experience of supporting families and people living with additional care and support needs, I bring a deep understanding and compassionate approach.


Mercy

Mercy Sebuava

Job Title: Senior Carer

Joined: 2017

Mercy is an amazing Senior Carer and has done some amazing work both on our Glendurgan and Pencarrow unit!


Martin

Martin Williams

Job Title: Gardener

Joined: 2020

Martin first joined Kenwyn in a Housekeeping role, although his ambition was always to become Kenwyn's Gardener.


This year his dream came true and Martin took his longed-for role. Martin absolutely loves his work and it is clear for all to see. 


Kenwyn's gardens are truly a hidden gem and an extension of the luxury Kenwyn offers. He has a lot to keep on top of, but with his passion for his role and Kenwyn, he continues to do a fantastic job. 


Holly

Holly Rimmer

Job Title: Head of Housekeeping and Speak up Champion

Joined: 2018

Hollyjoined Kenwyn in 2018 as a carer, bringing dedication and compassion to her rols. Over the years, her commitment to excellence and her natural leadership skills have seen her progress to head of House Keeping. Holly leads her team with the same care and attention to detail she has always shown, ensuring Kenwyn remains a welcoming and comfortable home for all.


Holly is also Kenwyn's Speak Up Champion and says:
'As speak up champion for the home I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues’ perspective and am grateful that my colleagues feel able to trust me to speak to them.'


Ela

Ela Wisniewska

Job Title: Head of Pencarrow Community

Joined: 2005

Ela has been a valued member of the Kenwyn team for 20 years. Her dedication to building strong relationships with residents and their families ensures everyone feels truly at home. Ela is passionate about providing the highest standard of care and creating a warm, welcoming environment where residents feel supported and cherished.


Outside of work, Ela loves exploring the UK in her favourite adventure so far has been travelling the iconic Scotland NC500 route. When she's not on the road, Ela enjoys realxing with a good movie.