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Review from Lynn R (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

Visited Mum and would like to express how lovely she was. She was clean and tidy as was her room. She was positive about the staff and the food.
She was warm and chatty, it was such a joy to experience this as Mum has been unwell for such a long time.
I can only praise all the staff at Kernow House

for their input and skills in nursing my mum. Thank you.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

We are always so pleased to receive positive feedback Lynn. Thank you so much. The staff team looking after your dear mum will be thrilled to hear how happy you are with her care. Thanks again.

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Review from Nick M (Son of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience

I am very confident in the care and support that my father receives at the home.
I live a long distance from the home and am reliably kept informed of all matters concerning him.
He has just had his 100th birthday and I was touched and impressed by the way the staff helped celebrate the occasion.
The

staff couldn't be more friendly and helpful.
I am sure that the care he receives has been a major contribution to helping him achieve his 100th birthday.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this lovely review. We were so happy to help your father celebrate his special day, and very glad to welcome you all to celebrate with him.
We will share your kind words with the staff.

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Review from M G (Wife of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience

I cannot praise Barchester Kernow House Care Home highly enough. The staff are extremely caring and all seem to be happy in their workplace, there is always a good atmosphere and every single resident seems to be content. I believe the leadership comes from the top. The manager is a great manager.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this wonderful review. We are very lucky to have such fantastic staff and I am really pleased you feel reassured of the great care your loved one is receiving.

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Review from K M (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience

Barchester Kernow House Care Home is a wonderful home for residents with challenging conditions.
Staff are so kind and patient and highly trained to deal with the complex needs of their residents. Nursing staff are well-organised and efficient and always take time to talk to family about any issues,

no matter how small.
Food is tasty and nutritious, three hot meals a day plus supper. Any residents that cannot feed themselves are patiently fed by staff. I'm delighted to say since Dad has arrived at Kernow House, after an extensive stay in hospital, he is now putting weight back on.
The entertainment ladies work tirelessly, organising suitable and interesting daily activities and trips out which I'm sure makes a huge impact on residents' happiness.
The management of the home are all extremely knowledgeable and kind and have helped us enormously as a family.
We are so grateful to all the staff at Kernow House and delighted that we found such a wonderful home for our dear dad.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this wonderful review, we are so pleased that you are all happy with the care here at Kernow House. It is an absolute pleasure to get to know you all and we are always here if there is anything that you wish to discuss.

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Review from Sarah B (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience

Amazing staff, incredibly caring and supportive for my father. It's a huge relief to know he is safe and with people who treat him with the utmost respect and dignity. I can't speak more highly.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you hugely for this lovely review Sarah. I know the team will be so pleased to receive it.

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Review from J E (Nephew of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience

We were well received and pleased to see how well our aunt is being cared for.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Many thanks for your kind words. We are all so happy that you feel your aunt is receiving great care. Please feel free to pop in anytime for a chat.

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Review from Anne-Marie T (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

Ever since being welcomed at the doors of the unit, my husband has started on a new journey in his life. He is now settled into his new life and is made to feel safe, secure, well-loved and cared for. This has given him a sense of purpose and feeling of self-worth. So for me, I know the right choice

was made for home. Can't ask for anything more.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for this lovely review; we are very touched by your words and will share them with the team. It has been a pleasure getting to know you both.

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Review from Gillian S (Friend of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience

During the seven years I have been visiting my best friend I have always been treated with respect and consideration by all staff past and present.
My friend has always been treated with care and dignity and over the years I have been encouraged to involve myself in some of her personal care eg: hairdressing.

I have always been kept informed of any changes to her care via her husband. I am very grateful to the staff for making my best friend as comfortable and content as she can be.

Reply from Sarah Sharland, Deputy Manager at Barchester Kernow House Care Home

Thank you so much for your lovely review, it is always lovely to see you and we will pass your kind words on to the unit.

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Review from K R (Sister of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience

I felt very welcomed on arrival by the receptionist and caring staff. The caring staff were super, offering drinks and even a bit of lunch as my sister was having hers. My sister has been to a lot of homes in care in he lifetime due to mental illness and I feel that she is well cared for here for her

high needs. She is more content here than anywhere she has been. We are so grateful, the lovely staff and home.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

What a fantastic review. We are really happy that you feel your sister is now in the right place to meet her needs. Thank you so much.

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Review from Sylvia F (Sister of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience

My sister's transition into Kernow House took place with genuine compassion from all the staff. I have nothing but the highest praise for their care and kindness shown. In fact, they all go 'that extra mile' in the commitment of the care to residents and their families. You could not wish for better

care that is provided for your loved ones at Kernow House. Safety and comfort are extremely shown in their 'home from home' environment, giving relatives peace of mind their loved ones are 100% happy. Also, the food and dietary requirements are truly amazing! Love to all.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this lovely review. We could not be happier that you feel this way about our home and staff. I will be sure to pass on your kind words to the team looking after your sister.

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Review from Wendy C (Wife of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience

My husband was in Kernow House for approx 8 years. During that stressful time, the staff were incredible. They were kind, thoughtful and very helpful. There was plenty of activities and visits from singers etc and also he was out on the minibus to the coast on several occasions. I cannot praise the

care home enough and am very happy he was a resident here.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

We are all very proud of the care and support all our staff give to our wonderful residents. Thank you so much for your kind review.

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Review from Julie B (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience

Mum continues to be superbly cared for at Kernow House, giving us great peace of mind as she’s peaceful and content. I can visit at any time, take my greyhound, for her to see and can stay as long as I want.
It’s so reassuring to have such kind caring thoughtful and empathetic people looking after

her, and I can’t commend them highly enough. Thank you all.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for your very kind words, we always enjoy seeing you and your lovely dog! We will pass your compliment on to the unit staff; we always really appreciate your feedback.

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Review from M A (Wife of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience

My husband is well looked after, the room he is in is bright and it’s always clean, he’s able to have photos and personal things to remind him of home. The staff are very friendly and when we visit they can’t do enough for us. If I’ve got any concerns they are sorted out quickly and most importantly

they keep me informed if my husband is unwell.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for your kind words, we are so pleased that you are happy with the care here at Kernow House. It's always lovely to see you too.

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Review from Elizabeth S (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience

Our father has lived at Kernow for about 1.5 years. It is now his home. We both live in Canada and we cannot be there to take care of Dad, so we entrust the staff at Kernow to. He has some key members of staff that know him well and make sure his needs are being met on a daily basis. All staff there

communicate with us regularly and work with us to ensure Dad is properly taken care of. He's always well-fed, hydrated and clothed. They monitor his well-being and update us if anything changes. He buses on trips to his favourite places in Cornwall and they have a garden space to relax in.
Special thanks go to one member of staff in particular, who not only looks after Dad day to day but diligently helps Dad video call us every weekend. He is our dad's lifeline, and we couldn't be more grateful. When we visit every 6 months we are treated like family. We couldn't ask for better care.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for your lovely compliment, we are so pleased that we can give you peace of mind while looking after Dad. He certainly does enjoy the activities and events on offer here! It is always lovely to see you and your family when you visit.

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Review from Jacqueline H (Wife of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience

I can’t thank everyone at Kernow House enough. I always feel very welcome, and I take my dog in too, she’s made such a fuss of.
They are all so caring and if you have any problems they are always ready to help and sort anything out for you quickly and sufficiently, and can never do enough.
I wouldn’t

have my husband anywhere else, from the management to the carers they are all such wonderful people.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for your lovely words. we will share these with the unit. We love seeing you and your dog coming to visit, and really enjoy caring for your husband. We are so pleased that you are happy with the care provided at Kernow.

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Review from T B (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience

My beloved mother was a resident in Petherwin for over two years.
She suffered from mixed dementia and had been through the mill until she arrived at Kernow House.
In her time there she was settled and happy.
She got to know the staff as family, she felt safe and trusted them to care for her.
My

Mum passed away with such compassion love and care from all the team that she passed comfortably and peacefully.
I stayed with her for four days leading to her passing staying overnight.
The staff looked after me as well as my mum and I will forever be in their debt.
I cannot speak highly enough of the whole team and would highly recommend to anyone who is in the position of finding care for their loved ones.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for your lovely review; we have shared this with the team on the unit. It was a privilege to care for your mother and to get to know her family. We have fond memories of you all and wish you all the very best.

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Review from Charles B (Husband of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

My wife has been in care at Barchester Kernow House Care Home for almost five years and is now nearing her 92nd birthday. I visit her every day and know how well she's looked after by the lovely nurses and carers. I love her so much still after 64 years of marriage. The staff and I are so aware of the

care needed for her well-being. If you or your loved ones are offered a residency at Barchester Kernow House Care Home grab it with both hands. Believe me, you will not regret it.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you very much for your lovely review, we are so happy that you are so pleased with your wife's care at Kernow House. It is a pleasure to care for her and to get to know you both.

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Review from J S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

First-time visit, as my father had been placed at this home a couple of days before.
On first impressions it seems to be lovely, the staff were all very nice, professional and very helpful.
My father's room is wonderful, light and spacious with an en-suite shower room/toilet.
The unit is spotlessly

clean and decorated to look more like a private home rather than a nursing home.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this review. We are all so pleased that you had a great first impression of our lovely home, and I will share this feedback with the team.

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Review from Teresa C (Mother of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience

The manager has an open-door policy which is good to sort out any problems you may have. The home is very clean and my son's bedroom is the same. He is well cared for and this is a comfort to me because I am 84 and I know when I am no longer around my son will be okay. My son has korsakoff not quite

the same as dementia-I would like him to go out of the unit more which is something he likes. Like all care homes, I would like regular care staff so my son can remember them, but I know the home is doing the best it can! Now the nursing staff in Kernow is good, I can talk to them about my son.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for your kind review. We are so pleased you are happy with the care and support your son is receiving.

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Review from Susan M (Aunt of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

This is the first time I have visited my aunt here. Her room was large with a nice window to see the garden, and an en-suite with various bits of equipment to aid her handling. Her room was clean and tidy. She was in the lounge sitting in her own wheelchair, it looked so expensive and comfortable. My

aunt was in good spirits although she was poorly with a temperature. All care is given to aid the situation, thank you so much for her care.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

What a lovely review. We are so pleased you are happy with the care and support your niece is receiving and very grateful for the feedback. I will share this with the team. Thank you.

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Meet the Team (12)

Leigh Stanley

Job Title: General Manager

Joined: 2016

Welcome to Kernow House, my name is Leigh and I am the General Manager at the home.

I am a registered mental health nurse. Prior to becoming a nurse, I spent 13 years as a soldier in the British Army, serving in Iraq, Afghanistan and other overseas operations. I became interested in post-traumatic stress disorder and decided to train as a nurse. During this nurse training, I discovered a particular interest in working with dementia and decided to pursue a career in this.

As a Manager, I put my leadership skills to good use when managing the home. I ensure we deliver person-centred care in a therapeutic manner and share my knowledge with other staff, both within the home and with outside professionals.

I acknowledge that whilst residents are at the forefront of our home, it is important that staff are supported, so the care we deliver as a whole home is filled with passion and enthusiasm.

Sarah Sharland

Job Title: Deputy Manager

Joined: 2010

Sarah is an occupational therapist who has worked at Kernow House in that role for many years whilst supporting the management team. She supports a holistic approach to caring for residents at Kernow House, where a good quality of life filled with meaningful activities is important. Sarah works actively to encourage residents' independence.

Jo Balcombe

Job Title: Clinical lead

Joined: 2017

Jo is a clinical lead on Millaton where she leads a team of nurses and carers. Jo is a general nurse as well as a mental health nurse. She has many years experience and a wide range of knowledge from her background working mainly in the community.

Ema Velniciuc

Job Title: Clinical Lead

Joined: 2005

Ema is a general nurse and has worked at Kernow House for many years. While Ema has a lot of experience in general nursing, she also holds a master’s degree in psychology and has insight and understanding of, what it is like to live with mental health conditions. Ema leads a team of nurses and carers, who work with dedication and compassion to support residents and their families on St Pirans.

Rose Chapman

Job Title: Clinical Lead

Joined: 2022

Rose is a Registered General Nurse working as a clinical lead at Petherwin. Rose has many years of experience caring for people living with dementia in care homes. The experience gained, means Rose has great empathy and works determinedly to make a difference for residents, so they can live the best possible life.

Richard Evans

Job Title: Resident Ambassador

Joined: 2023

Richard represents residents at Kernow House. Richard says, he likes to make sure residents have enough to eat and drink and that everyone is well cared for. He takes part in resident meetings and talks to anyone who has any concerns. If anyone has anything they would like to talk to Richard about, he can be found quite easily and is always willing to listen and take any issues forward.

Jackie Easton-Evans

Job Title: Occupational therapist

Joined: 2022

Jackie supports residents to take part in meaningful occupations and enjoyable life activities.

She supports residents to maintain independence by accessing, adapting and providing suitable equipment and is proactive in her support of the life enrichment approach to caring for those who live at Kernow House.

Emma Duwell

Job Title: Administrator

Joined: 2019

Emma is the administrator. She deals with enquiries, HR, invoicing, payroll, banking and logistics. Emma's door is always open for anyone who needs advice or support with anything concerning administration.

Bea Porup

Job Title: Activities coordinator

Joined: 2009

Bea works in a small team with residents, relatives, all staff groups and the wider community. She ensures there is a vibrant environment with a varied weekly activity programme and organises celebrations of themed events. There is always something going on at Kernow House.

Rachel Bateman

Job Title: Head Chef

Joined: 2022

Rachel is our head chef and leads a team of chefs and kitchen assistants. She has lots of experience from her previous work cooking in cafes, restaurants, pubs and care homes. Rachel is very passionate about providing good home cooking and particularly enjoys baking. She has completed many training courses to learn a variety of catering skills and is able to provide nutritious meals for all dietary requirements.

Timothy Willoughby

Job Title: Head of Maintenance

Joined: 2024

Tim is head of maintenance at Kernow House. He has a good all-round knowledge of maintenance and DIY.

He likes to keep everything safe and fixed in a timely manner and he does this by working closely with colleagues and outside contractors.

Tracy Cockwill

Job Title: Head of Housekeeping

Joined: 2006

Tracy has worked at Kernow House for many years and she knows the home well. Tracy leads a team of housekeepers and laundry assistants and together, they ensure the home is clean and the laundry is washed and delivered to residents and the kitchens. Tracy is friendly and always includes residents in doing daily living tasks if they want to be involved and she is always ready with a friendly chat.

Barchester Kernow House Care Home

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Barchester Kernow House Care Home Reviews (71)

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Care Quality Commission (CQC) Rating

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Awards / Recognitions (83)